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Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
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Click to collapse
my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.
mine works flawlessly
Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.
My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.
Same issue with my power button. Happened only a few days after I received mine as well.
Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.
Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP
got my first one replace with a new one due to same reason.
Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
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I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?
What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.
my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.
My phone seems to have some kind of issue. Starting this morning, my phone rebooted twice without me doing much of anything to it - I clicked the power button to check the time, and doing so caused the phone to reboot. I waited for it to reboot, and when I clicked the power button again, it rebooted once more.
Now, whenever I click the power button, the phone won't wake. I can wake the phone and use it normally by pressing the volume keys, but I can't put the phone back to sleep. My phone is still randomly turning off and rebooting as well. Right now, it's off and I can't turn it back on because the power button isn't responding. I have to plug it into the computer/wall to actually turn it on. Does anyone know what's going on?
At first I thought it was a faulty power button, but I've no idea what to think now. I'm running Calks E4GT 3.
For the time being, I'm using Smart Screen Off, which is working great. I can live with this, but my phone is still likely going to reset, and I have no idea why.
IceCatraz said:
My phone seems to have some kind of issue. Starting this morning, my phone rebooted twice without me doing much of anything to it - I clicked the power button to check the time, and doing so caused the phone to reboot. I waited for it to reboot, and when I clicked the power button again, it rebooted once more.
Now, whenever I click the power button, the phone won't wake. I can wake the phone and use it normally by pressing the volume keys, but I can't put the phone back to sleep. My phone is still randomly turning off and rebooting as well. Right now, it's off and I can't turn it back on because the power button isn't responding. I have to plug it into the computer/wall to actually turn it on. Does anyone know what's going on?
At first I thought it was a faulty power button, but I've no idea what to think now. I'm running Calks E4GT 3.
For the time being, I'm using Smart Screen Off, which is working great. I can live with this, but my phone is still likely going to reset, and I have no idea why.
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I'm no expert but when that happened to my phone I had it replaced. Turned out to be a faulty power button...
Sent from my SPH-D710 using xda premium
I was thinking about it, but I'm certain it's out of warranty. My contract expires this November, so I'm really hoping that's not the case.
It's your phone a year old or older?
Do you still have the original battery?
Pp.
sent from a jellybean filled epic touch.
It is. I've had my phone since November 2011. I do still have the original battery, though the battery is pretty much shot. It had overheated (it was charging underneath some comforters), but a few days later the battery came back on, and I've been using it ever since. I'll get a new battery, but do you think that's what the problem is?
IceCatraz said:
It is. I've had my phone since November 2011. I do still have the original battery, though the battery is pretty much shot. It had overheated (it was charging underneath some comforters), but a few days later the battery came back on, and I've been using it ever since. I'll get a new battery, but do you think that's what the problem is?
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Click to collapse
You can definitely try changing the battery, but also if you have insurance on your phone you should be able to call sprint and have them exchange it. I did it not too long ago and I had my phone since day one. I'm positive that my warranty was expired but I still had insurance on it. They sent me another one 2 days later.
Sent from my SPH-D710 using xda premium
I would definitely say yes, you need a new battery!
Amazon is your best bet. Anker makes a good battery.
Pp.:beer:
sent from a jellybean filled epic touch.
How much did that cost you? I might have insurance on it, but I have no idea. I remember replacing one of my previous phones and it costing $50.
IceCatraz said:
How much did that cost you? I might have insurance on it, but I have no idea. I remember replacing one of my previous phones and it costing $50.
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To be honest they didn't even charge me..lol. All I did was call sprint, told them that my power button wasn't working,they asked if it had any water damage. I told them it didn't and she asked if I had insurance,told her I did and she simply said no problem, asked for my address and said you'll have another device in 2 to 3 days. Received it in 2 days returned the other one no questions no fee..
Sent from my SPH-D710 using xda premium
From Amazon about $12.00 plus shipping. Samsung Epic 4G Touch 1800 mAh Standard Battery ..
Pp.
Transmitted from another galaxy with a Jellybean infused P-5113 full of Unicorn porn.
My phone started that 3 days ago. Power button failed. I have 8 batteries so it wasnt that. Id put battery in and it would boot up without touching button. Then power off. I had insurance send new one. They gave me new not refurb and it works day and night difference better than old one
Sent from my SPH-D710 using Tapatalk 2
I'm most definitely sure it's your power button going broke.
Battery issues usually make your phone flicker like auto brightness is adjusting before shutting off. And so on.
A battery issue wouldn't make your phone reboot by itself when touching the power button.
My friend use to have power button issues like what the OP stated. I told her, her case is causing it(she had one of those cases that block the power button and volume button with rubber) we took the case off left the phone alone for a day and the power button worked correctly. I since have cut out the rubber to her case.
Sorry about the long post
I've known 6 ppl with the E4gT in the past 3 months that have Power button issues. I usually can spot them now.
Sent from my SPH-D710 using xda app-developers app
Seems a lot of people are having power and battery related issues. I've had my e4gt for around a year and my battery is going out. Had 2 ordered today so hopefully no more problems. Lay your battery down flat on the table if it's bulged or misshapen then it's bad. They're only like 10 bucks on ebay.
Sent from my SPH-D710 using xda premium
Sounds like what Im experiencing is the power button issue as welll; phone wakes up on and off by itself, power button doesnt always wake up or put the phone to sleep (or brings up power menu), and random reboots. So assuming this is the case for me too, and with insurance, will I have any issues trying to get it fixed if my phone is rooted? Or just make sure I have unrooted my phone and made stock before I take it to Sprint and Ill have nothing to worry about it then?
CylonWolf said:
Sounds like what Im experiencing is the power button issue as welll; phone wakes up on and off by itself, power button doesnt always wake up or put the phone to sleep (or brings up power menu), and random reboots. So assuming this is the case for me too, and with insurance, will I have any issues trying to get it fixed if my phone is rooted? Or just make sure I have unrooted my phone and made stock before I take it to Sprint and Ill have nothing to worry about it then?
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Click to collapse
It is always best to go back to stock. They will likely charge you $50 for it though so it is actually cheaper to go to http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/. No need to go back to stock with them and they do great work.
Sent from my SPH-D710 using xda app-developers app
graydiggy said:
It is always best to go back to stock. They will likely charge you $50 for it though so it is actually cheaper to go to . No need to go back to stock with them and they do great work.
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
I believe my power button is going out too. It does the rebooting cycle like others have mentioned and simply rubbing my finger across the button (without pushing it) will cause the phone to turn on and off.
I currently don't have insurance on my phone. Sprint sent out an email a couple of weeks ago about Insurance Open Enrollment. Anyone know if I can enroll now and turn around and take my phone in for repair (unrooted of course)?
Thanks
There was a thread on the power button issue on the Sprint.com forums, and a poster claimed he didnt pay anything for the repair and didnt have insurance (I guess because its apparently a known/common issue now). I figured with the open enrollment it might be worth $8 just to make sure Im covered, although apparently you have to wait 3 days after you signup (Jesus waited 3 days, so I guess I can too huh?). If its a known issue with the phone that is apparently at least somewhat common, I see no reason Id have to pay $50 to have it fixed.
****. This just started happening to me this morning. Phone was working just fine. I am just running stock rooted and now seems like everytime i try to turn off the screen the phone reboots. I have never dropped this phone. I dont have any insurance policy from sprint. Do you think there is anything they will do with this phone?
dbldown768 said:
****. This just started happening to me this morning. Phone was working just fine. I am just running stock rooted and now seems like everytime i try to turn off the screen the phone reboots. I have never dropped this phone. I dont have any insurance policy from sprint. Do you think there is anything they will do with this phone?
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Click to collapse
My reboots started happening earlier this week. I'm running the JB GB08 rooted leaked release. I called Sprint this morning and added the insurance coverage since open enrollment runs through the end of March. I plan on taking the phone into Sprint over the weekend after I reinstall the office ICS release build.
To sum it all up: Power button is failing.
Constant power cycles/boot loops. Extremely touchy. still makes "click" noise, and still physically functions, pressing and depressing.
Booting into recovery only works for a lil bit because the power button is "soo touchY'
and yes, theres apps that reassigns power button function to say...the volume button. Using that option for now.
I watched a video on screen replacement for the glide (best way to get to power button?), and attempted to unscrew a couple screws to see if i can get to the button and see if any physical debris is causing the issues, but got nervous and stopped because I've never taken the glide apart like that before.
After doing research, i see other galaxy and samsung phones have had issues, and normal wear and tear, its gonna happen..I see replacement buttons for similar devices on ebay/amazon for about $10-$20.
anyone got experience with this? any advice would be grand.
warranty is expired, and the phone is rooted and all that jazz.
Re: Power Button Replacement?
Update: issue is getting worse. Not rom issue. On aokp rom now...
These boot cycles are killing me.
May end up buying a seller refurb on ebay real quick.
I'm open to all ideas people.
Please help.
Sent from my SGH-I927 using xda premium
Re: Power Button Replacement?
Another update: power cycles continue to get worse. Not a kernal issue. Happens with stock and litekernal.
Phone was on charger overnight, and now the phone doesn't recognize the sim card anymore. Have no idea why.
I'm gonna cut my losses. I'm gonna buy a seller refurb on ebay today. Maybe sell this one for parts. Wifi still works and is in overall great shape and condition.
I wish I could fiqure out why these hardware issues were happening...
Sent from my SGH-I927 using xda premium
The_Bizzel said:
Another update: power cycles continue to get worse. Not a kernal issue. Happens with stock and litekernal.
Phone was on charger overnight, and now the phone doesn't recognize the sim card anymore. Have no idea why.
I'm gonna cut my losses. I'm gonna buy a seller refurb on ebay today. Maybe sell this one for parts. Wifi still works and is in overall great shape and condition.
I wish I could fiqure out why these hardware issues were happening...
Sent from my SGH-I927 using xda premium
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Just remember it sells on new egg for 250$ so don't pay more on eBay then that.
Well, now this phone is a very expensive gps/camera running AOKP.
I'd like to sell this for parts. Thought I would try here before listing on ebay/amazon.
I can reflash to stock if needed. I just don't have the experience of replacing some of the hardware, but Im sure someone does.
As of now, SIM cards wont work in it, and about half the time you hit the power button, it goes into a boot cycle for about 10-15 minutes. will go back into boot cycle if power button is pushed "in" the wrong way.
feel free to PM me.
Hello folks!
My girlfriend's phone is maybe bricked, I'm not sure, and I don't think we can use the word bricked, because it just happened whitout flashing or attempting anything, she was just charging it and it shut off.
The device vibrates and boots when you put in the battery, but it just keep going for like 5 seconds after the vibration,
I mean, you put in the battery ...(Vibration)... 1.... (Samsung logo)...2...3...(S3 logo)....4....5....(black screen forever!)
It just does that, no bootloop, no nothing.
And I can't try to turn it on again until I remove and reinstall the battery.
Even if I try to get it in download mode or recovery, It just turn off after 5 seconds!
I tried different batteries also.
Have anoyone experienced something similar?
Could be sds, sudden death syndrome. It's well documented all over. The power button fails and it's considered a manufacturer defect. Take it to sprint and they should replace it for free.
metalfan78 said:
Could be sds, sudden death syndrome. It's well documented all over. The power button fails and it's considered a manufacturer defect. Take it to sprint and they should replace it for free.
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Click to collapse
Yeah! It must be that, I just started trying with my S3 keeping the power button pushed and it does the same thing.
I'm not on Sprint anymore, I'm not even in USA.
Is there any way to fix it?
Cleaning it maybe?
Replacing the switch? (I'm watching some switches being sold on ebay)
I also work on a factory where we work with SMT electronic devices so there's a lot of equipment for repairing it.
Compressed air might fix it, and I believe you can replace it with a little patience.
metalfan78 said:
Compressed air might fix it, and I believe you can replace it with a little patience.
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That's what I was thinking, tonight I'm going to use some alcohol and compressed air and see if that works.
And if that doesn't work, I'm buying the replacement and there's a lot of people here who are specialized in SMT and who can help me.
Thank you dude, I'm maybe reporting tomorrow
Damian8a said:
That's what I was thinking, tonight I'm going to use some alcohol and compressed air and see if that works.
And if that doesn't work, I'm buying the replacement and there's a lot of people here who are specialized in SMT and who can help me.
Thank you dude, I'm maybe reporting tomorrow
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Click to collapse
I think this just happened to me... did you have any success cleaning/fixing your GS3?
imekul said:
I think this just happened to me... did you have any success cleaning/fixing your GS3?
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Click to collapse
No, cleaning it with alcohol and compressed air didn't worked, I changed the power switch and it worked pretty well... for like a day or two and then It keep happening the same.
Right now a friend of mine who works on a cellphone refurbishing factory is working on it, I hope he can fix it.
What's happening to your S3 exactly?
This happened to me a few months ago and it turns out my power button was stuck. So what I did is I held the phone perpendicular to a table (power button side) a few inches above the table and with moderate force, slammed the phone on the table and after a few tries, it turned on as usual. Just be gentle with it. I hope this helped.
Sent from my SPH-L710 using xda app-developers app
succumbtothegreater said:
This happened to me a few months ago and it turns out my power button was stuck. So what I did is I held the phone perpendicular to a table (power button side) a few inches above the table and with moderate force, slammed the phone on the table and after a few tries, it turned on as usual. Just be gentle with it. I hope this helped.
Sent from my SPH-L710 using xda app-developers app
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I actually tried that, and it works, but It's just like a temporal fix, if you keep using the power button it's gonna happen again eventualy.
Thanks ayway dude!
Hi im having some trouble on my sgh i747. for a while the power button hasd been acting kind of glitchy, meaning that when i pressed it, it would turn on and off a few times, and all of a sudden it turned off and wont trun back on. It is acting as though someone is holding down the button constantly. should i replace just the button, or should i change the enitire motherboard. Or is there a way i can fix this without spending money. and if it comes to me having to change the motherboard, could you please advise me on a good website for geniuine parts. Thanks.
Had the same issue.. Bought new switches from eBay.. Searched YouTube for the how.. And while waiting opened it up and destroyed the power button. Booted using recovery, then downloaded screen off app. It's a work around until the new switch arrives
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
electroau said:
Had the same issue.. Bought new switches from eBay.. Searched YouTube for the how.. And while waiting opened it up and destroyed the power button. Booted using recovery, then downloaded screen off app. It's a work around until the new switch arrives
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
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Click to collapse
So do you think changing the power button in my case, would resolve my issue?
From my research.. Yes.. It seems to be a common problem
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
rkant18 said:
Hi im having some trouble on my sgh i747. for a while the power button hasd been acting kind of glitchy, meaning that when i pressed it, it would turn on and off a few times, and all of a sudden it turned off and wont trun back on. It is acting as though someone is holding down the button constantly. should i replace just the button, or should i change the enitire motherboard. Or is there a way i can fix this without spending money. and if it comes to me having to change the motherboard, could you please advise me on a good website for geniuine parts. Thanks.
Click to expand...
Click to collapse
This is going to sound strange however it worked for me. I bought a G3 on eBay at a really good price to be used to play with flashing ROMS. The phone supposedly was acting as you describe. It was also supposed to have some slight water damage. When I received it, it seemed to be working ok. However I soon started experiencing the same symptoms as you. I did some Google searching and found a YouTube video with a solution that strangely enough happened to work for me. The solution was to rap the power button against the edge of a table or chair a few times. Did that and now the power button works. It has been working now for about four months. I now have a backup phone for a $115 investment.
poppo101 said:
This is going to sound strange however it worked for me. I bought a G3 on eBay at a really good price to be used to play with flashing ROMS. The phone supposedly was acting as you describe. It was also supposed to have some slight water damage. When I received it, it seemed to be working ok. However I soon started experiencing the same symptoms as you. I did some Google searching and found a YouTube video with a solution that strangely enough happened to work for me. The solution was to rap the power button against the edge of a table or chair a few times. Did that and now the power button works. It has been working now for about four months. I now have a backup phone for a $115 investment.
Click to expand...
Click to collapse
Ive tried that but still no luck. Maybe I am not hitting hard enough