my phone keeps rebooting .. once i touch the power button to turn on the screen it seems like its stuck some times i get the power menu some times the phone just reboots .... i downloaded an app from the app store to be able to use a different hard key to turn on the screen but that some times doesnt work ... i took the phone apart did a teardown of the phone and saw that the power button seem good (which is extremely small btw) unless its messed up from the inside i compared it to the volume buttons...
I walked in to the sprint store (not corporate) guy tells me its the screen that needs to be replaced cause the soft keys are stuck and not responsive he will charge me $50 to fix it since i dont have insurance and if its the power button i need to find a corporate store which i did but was wondering could it be the screen or is it the power button ?
Ma$etas said:
my phone keeps rebooting .. once i touch the power button to turn on the screen it seems like its stuck some times i get the power menu some times the phone just reboots .... i downloaded an app from the app store to be able to use a different hard key to turn on the screen but that some times doesnt work ... i took the phone apart did a teardown of the phone and saw that the power button seem good (which is extremely small btw) unless its messed up from the inside i compared it to the volume buttons...
I walked in to the sprint store (not corporate) guy tells me its the screen that needs to be replaced cause the soft keys are stuck and not responsive he will charge me $50 to fix it since i dont have insurance and if its the power button i need to find a corporate store which i did but was wondering could it be the screen or is it the power button ?
Click to expand...
Click to collapse
Seems like a power button and an idiot that doesn't know what he is talking about (The "Tech", Not you)... Any moron with a screw driver can replace a screen. Since you did the tear down, it is possible that you did not put the flex cable for the soft keys back or you ripped it off. Since you said that they are unresponsive. If it was ripped off, that will require a full screen replacement.
for some reason the soft keys were not responsive when the tech had it in his hands but every time the phone has stayed on i have been able to use them without any problem . all work as they supposed to ... menu, home, back, search no problems but the phone still reboots .
Ma$etas said:
for some reason the soft keys were not responsive when the tech had it in his hands but every time the phone has stayed on i have been able to use them without any problem . all work as they supposed to ... menu, home, back, search no problems but the phone still reboots .
Click to expand...
Click to collapse
That confirms that it is a power button issue and that he is a moron that was going to try to get money from you. A power button issue is a known flaw that sprint fixes for free. The soft key issues that he claims you were having is also a known issue, but you aren't having that and also, because it requires a full screen replacement, they charge $50 because that stuff is expensive to replace.
Basically, He was going to only replace the power button but charge you $50 and keep it for himself. I suggest you go to a corporate Sprint store to get it either repaired or to get a refurb replacement.
---------- Post added at 08:49 PM ---------- Previous post was at 08:43 PM ----------
It is easy to simulate broken soft keys. FYI.
well i dont have insurance on my phone and i called corporate and they want to charge me $50 to fix it .. is that right since i dont have insurance?
Ma$etas said:
well i dont have insurance on my phone and i called corporate and they want to charge me $50 to fix it .. is that right since i dont have insurance?
Click to expand...
Click to collapse
Enroll in the Protection plan. They are offering it right now for a limited time even if you missed your 30 days after your contract date to sign up. http://sprint.us/www/2013/tep_open_enroll/tep8.php?key=enroll
At that point Asurion will take care of it. Give it a day and then call back to use it.
If they won't honor it, go here http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/
Even though they seem to be out of power buttons, try contacting them to see if they can help out.
graydiggy said:
Enroll in the Protection plan. They are offering it right now for a limited time even if you missed your 30 days after your contract date to sign up. http://sprint.us/www/2013/tep_open_enroll/tep8.php?key=enroll
At that point Asurion will take care of it. Give it a day and then call back to use it.
If they won't honor it, go here http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/
Even though they seem to be out of power buttons, try contacting them to see if they can help out.
Click to expand...
Click to collapse
so could i enroll today take it in tomorrow to get fixed and then say maybe in a month cancel it without having to pay any cancellation fees on the insurance
Ma$etas said:
so could i enroll today take it in tomorrow to get fixed and then say maybe in a month cancel it without having to pay any cancellation fees on the insurance
Click to expand...
Click to collapse
Enroll tonight. Wait a day for it to populate in all their systems. There isn't any cancellation fees that I know of, but to be safe wait a month to end the insurance if you like. If anything I would keep it though. Just in case something happens.
graydiggy said:
Enroll tonight. Wait a day for it to populate in all their systems. There isn't any cancellation fees that I know of, but to be safe wait a month to end the insurance if you like. If anything I would keep it though. Just in case something happens.
Click to expand...
Click to collapse
Does that work for business accts too? And i dont think i can wait that long to get it fixed
Ma$etas said:
Does that work for business accts too? And i dont think i can wait that long to get it fixed
Click to expand...
Click to collapse
Only way to find out is to try to enroll the account... I honestly don't know. You can try to take it in tomorrow. It is normally better to wait a full day though when updating account information.
graydiggy said:
Only way to find out is to try to enroll the account... I honestly don't know. You can try to take it in tomorrow. It is normally better to wait a full day though when updating account information.
Click to expand...
Click to collapse
Well i went to a sprint store that is closest to me that is not a corporate store and the guy asked me if i had a insurance i said no and he still checked my account and said that he couldnt work on my phone since i needed to first pay my phone bill which is for three phones before he could work on it. So i told him im gonna pay the repair in cash why does my account even need to be brought up. He said since he needs to note the account that he was working on it....Arrggghh i need this phone fixed now since its for work and i use it heavily.
Related
So today I went to the Sprint store to have my screen replaced, but upon doing so, somehow the technician made it so the device will no longer power on. She tried 2 different screens, so I said to just put the orignal back on so I at least have a working phone. The device still does not power on. I've noticed that the power button no longer has a clicking sense to it like it once did and it now easily sinks into the device. It seems like it just sinks right into the phone, but no matter how hard you press it, or how fine you press it (fingernail) it just won't turn on. Has anyone had a similar experience? Is there anything I can do to fix this myself?
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
SilverZero said:
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
Click to expand...
Click to collapse
1. There are no Evos in stock. They are currently waiting for them to get back in stock so they can order a replacement. The problem is I'm away on business and need a phone.
2. The phone has already been opened, there would be no way for them to tell whether I did it or the techs did. I have a receipt for the repair order if it comes to them accusing it was me.
3. I'm looking for ways to get my phone powered back on. I appreciate your help, but I really just need answers to my question, nothing else.
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
DraginMagik said:
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
Click to expand...
Click to collapse
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
I also don't understand how you can just leave the store without a functioning phone. They (in my eyes) bricked the phone, meaning it doesn't turn on at all. They should have scoured the area, calling other stores, repair centers in the area to get you a working evo (while you're waiting for a replacement).
I hope things work out for you. I'm waiting for a replacement phone and the store told me it would be less than a week wait. I had them activate an old phone for me (that I brought with me)
And even if they don't have an Evo to give you, they should be able to give you something comparable as a temp phone. You could almost have a legal issue here if their screw-up is causing your work to suffer.
If you're hell-bent on fixing it yourself, just open it up and see what you can see. Or I think there is a tear-down video somewhere from when the Evo first launched. Google it.
Well I opened it up and sure enough the button for the power was broken inside. The part that the external button presses into was snapped off somehow. So now the external button doesn't contact it. Not sure how the tech could not have discovered that herself, considering she did it. First I tried to remove it and replace it with one from the volume rocker, but decided that for now, I'm leaving the two top screws on the phone removed and using a needle to trigger the power button.
I at least have a working phone and can hold out for a replacement when they get back in stock. Yes I shouldn't have left with a phone, but this is Sprint. When asking about a loaner, they told me they could only replace it with the same phone, even for loan. It just baffles me how this company could not leave enough phones in the warehouse for replacements. It's quite simple Sprint, stop being greedy and shipping out every phone for sales. That way you can service the current customers you have that have already been paying you. It's no wonder you keep losing customers each quarter.
They "serviced" you alright.
indiearmy said:
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
Click to expand...
Click to collapse
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
DraginMagik said:
...
whats hard to understand is why you cowed under and meekly walked out the door.
Click to expand...
Click to collapse
hate to judge, but I kinda agree. prolly would have figuratively broken that place up before I left. at the very least, the mgr would have gone home tonight and kicked his dog
Sent from my PC36100 using XDA App
DraginMagik said:
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
Click to expand...
Click to collapse
I didn't. What part of they didn't have any do you people not understand?
"Oh yes, well I'm going raise my voice act all mighty and tough a demand you just whip up an Evo right here and now. Come on, don't try to bull**** me, I know there must be someone here that can build those outside of it's normal manufacture plant!" I didn't meekly walk out the door, they just didn't have any. You may take the I'm an asshole customer approach, but I've learned through many years in retail that it doesn't get you anywhere. Just like it wouldn't have gotten me anywhere cause again, ranting and raving isn't magically going to make an Evo pop up in that store.
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
indianacurly said:
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
You probably would have, because they didn't have any. Also, I was probably 75% sure I could fix it myself, or at least get a temp fix going like I describe I've done. It wasn't worth the hassle to me knowing I could fix it within the hour myself.
so recently my powerbutton on my evo has stopped working for some reason. in order for me to turn in on i have to press the button multiple times until the phone finally turns the screen back on. When i try to turn it off for some reason it goes into the menu with : shut down, airplane mode, silent, etc.
My question is, how could i get a new phone from Sprint if i have to, or
fix this problem if anyone else is having the same problem.
Do i have to unroot my phone before i take it in?
Well first I would like to tell you that when powering on your phone you should hold the button down then let it go it should come on. If not then it might be a problem there. But as for the menu coming up on shut down that is normal every phone does that. Even some other androids. I don't really know if you should get another phone yet maybe just switch up the way you are trying to boot it and see if that helps.
Sent from my GirLie Evo
sorry, when i meant turn on, i meant just turning on the screen.
Ive also tried pulling the battery and putting it back in, but the phone turns on instantly as soon as the battery goes back in. Im not sure if the Button is stuck or if some dust got in it or something, but as for the menu, when i just press the button to turn the screen off again, the phone would stall and then the power menu would pop up
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
chasealbright said:
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you have insurance on it? I'm having the same issue, but don't currently have insurance. Just curious if they are going to make me send it in to HTC for repairs, or if they can give me a replacement in store.
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
If you want to replace the phone the first thing you have to do is unroot. Sprint might charge you 35 dollars to replace it. (without insurance) They might not though. They'll probably replace it.
Tmakhanov said:
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
Click to expand...
Click to collapse
So I unrooted my phone, took it into a sprint store and they were going to give me a replacement. Said it would take about 5-7 business days as they are backordered, and had zero in stock. Unfortunately, I'm in the process of moving cross country, and the store can only order a phone to be shipped to their store...not to your address. I called cust service and they said to go back to any sprint store and they could/would order one to my home and I could mail back my current one upon receipt of the new one. Went to another store and told them this, and they said they couldn't! I told them my situation, the CSR asked around in the repair area, and they ended up having 1 EVO in stock that someone else was supposed to get as a swap on theirs, but ended up getting a different phone before the replacement arrived. So they did a swap on site! Cost me $35 plus tax, but I walked out the door with a (what looked to be) new EVO.
Just FYI, when I walked into the store, another person in line was also having issues with the power button on her EVO too.
chasealbright said:
I believe your button is stuck.
Click to expand...
Click to collapse
Right, that's why it goes straight to that menu with shutdown options
Bump for an update from OP
I'm having the same problem.
bjb_nyj101 said:
Bump for an update from OP
I'm having the same problem.
Click to expand...
Click to collapse
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
I had a similar issue myself , My power button was starting to sink into the actual body of the phone . It was random when it would stop working , then work fine after a while . I unrooted took it to a Sprint store where they told me they wouldnt look at it till it had completely failed . Since it being my only phone I was like "yeah fat chance I paid for a working phone and I will have a working phone especially since I pay you people for insurance" . Called Sprint they referred me to their technical support line ,I explained the issue and said they would send a phone . Next day I had a refurbished phone on the door step but heres the good part LOL . I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
SouthernEvo said:
I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
Click to expand...
Click to collapse
How do you check the counters?
##4636# (info) I think.
morriru said:
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
Click to expand...
Click to collapse
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
bjb_nyj101 said:
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
Click to expand...
Click to collapse
Yes I did unroot my phone. For all they know it was stock. Also did a factory reset before I gave it to them just so all my info was off the phone.
Mine is starting to have the same issue. Gotta press the button multiple to turn on or off. When u put the battery in it turns on automaticly. I have insurance but sprint KNOWS IM ROOTED. My stupidity, I had the salesman put a screen protecter on and I got a txt msg using the miui rom and the screen turned on... My brother watched him type in cpu "user rooted". What would yall do? Can you possibly fix it yourself?
I personally would unroot the phone and go to another store if it is possible in regards to the power button issue . Make sure you restore to stock condition and pay attention to the radios as well as the Pri on your phone when you restore back to stock. Thats what I did , I wiped everything SDcard and all everything was cleaned . I would then go to the store and state your power button is not working correctly . If they pull it up and say user is rooted . You have a clean stock phone , hell download some apps from market just to make it look good . Personally I cant see that being an issue but better to play it safe . Also rooting a phone does not cause a physical part of the phone to fail . Its like saying putting an aftermarket stereo in your vehicle will void your warranty if your O2 sensor fails under warranty . They are two seperate things. Rooting doesnt cause a switch to fail .
I have the 2.15 radio and 1.77 prl. I havnt updated my radio since I put fresh 3 on a long time ago. Yea I kno ots a hardware issue and I read somewhere that sprint would fix hw issues even with root. Not 100% sure on that tho. Its not a real big problem yet but it figures a week after sprint foumd out I rooted my phone I would run into a problem.
My phone's power button stopped working just today. Is it still possible to unroot without using the power button since that's how you select items in recovery/HBOOT?
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
I had problems with unresponsive capacitive buttons on my og Epic 4G. It was a manufacturing defect and was covered by the manufacturer's warranty. I'd try to bring it back to a Sprint store with a repair facility and make a warranty claim against Samsung.
ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
Mine has JUST started doing that over the past two days... I thought it was due to a Kernel I flashed, or a faulty APK. I ONLY experience the problem while using Handscent.
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
ImaWinRAR said:
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
Click to expand...
Click to collapse
That is the same issue I have; the menu activates, then the entire phone is unresponsive (except the power button, which puts the screen to sleep as it should) for a few seconds.
Although, like I said, I've only noticed it while inside Handscent and trying to enter type a message. I can play games for an hour and never experience it.
It *IS* rather annoying.
I've had this issue for a while and only ever noticed it once I started flashing different ROMs. In my case I can happen in any app (I don't really play games so can't say for sure about that). Email, market, whatever I get it once in a while. Like others said pushing the power button off and on fixes it. If I also wait like 5 secs and don't try to keep pushing buttons it works too.
To those of you having this issue, see if it coincides with going into a low signal area. When I was doing LOS testing in a known dead spot, I noticed this happening as soon as I started getting really low signal. Check that out and please report back. I didn't say anything at the time (it was a while ago now) because I thought I had some user error going on
Sent from my SPH-D710 using xda premium
Man, I am glad to hear I'm not the only one with this issue. It's the wierdest thing... Eager to find a fix!
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
ImaWinRAR said:
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
Click to expand...
Click to collapse
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Dalmus said:
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Click to expand...
Click to collapse
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
ImaWinRAR said:
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
Click to expand...
Click to collapse
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
JohnCorleone said:
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
I agree, but it would be best if you got it fixed by Sprint. Unrooting can be done by closely learning from this video(here, credits to QBKing77).
Mine seems to to it more often in low signal area's or switching back and forth from my airave. Havent really noticed it with full signal or on 4g but only time will tell. No root........
ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Dalmus said:
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Click to expand...
Click to collapse
how did it go for you? did you reset your binary counter before you exchanged it?
it sucks that WE pay the $35 charge to replace a hardware defect WE weren't responsible for..
Same thing here.
It's definitely more noticeable in low service areas and almost nonexistent when the signal is strong as has been said before.. Could be in an elevator or basement for example.. The power button solves the issue but the problem usually starts again if the service is still bad.
Just to report...
Tempted to contact Sprint about it.
pijamait said:
Same thing here...
Just to report...
Tempted to contact Sprint about it.
Click to expand...
Click to collapse
Please do, and keep us apprised. Iv'e just learned to live with it, but would love to know what's going on.
Just to clear everything up, here's how it works:
You have a Samsung device with a one-year limited warranty. If you'd like, you can send your phone to them for a week, pay for shipping, and maybe get a replacement.
You have a Sprint product. If you'd like, you can take it in for repair (which takes about an hour), and a technician will either fix it - or order you a replacement (which has one-day shipping). If you have Total Equipment Protection, all repairs are free. If you don't, all repairs are $35.
The only time you would have to spend more than that is if you have a phone that is damaged beyond repair (liquid damage, cracked screen, damaged motherboard, etc) - and that would be a deductible of $100 to order a new phone through the insurance company, Assurion.
I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
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I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
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I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
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It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.
Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app
This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
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tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
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It's things like that that make it harder for others who actually need replacements to get them.
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revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
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Read my comment, i need a replacement as well, by lock/power button isnt working either.
I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.
I've been having reboot problems with my GS2 for months now and always thought it was a software issue and tried fixing it myself since it was intermittent. Recently I figure out the power button on the thing is somehow damaged where it won't turn on or gets stuck and goes into a boot loop. I went to the Sprint store and the guy almost immediately said it was a known problem and would order a phone and quoted me 5-8 days (he didn't say it was on backorder at the time). It has been a week now and when I call they just say they don't know when they're coming in and they're all on backorder.
I have a pretty much useless phone now for a week and Sprint won't give me an actual date to get a new phone. Any suggestions on what to do? Whenever I call they just put me on hold hoping I hang up after 5-10 minutes until someone else picks up wondering what I want.
FYI This is at the Sprint store and through my TEP plan that I play for monthly.
Thanks for any tips. I'm just very frustrated at this point.
There are a few services to replace the power button. I do it, Mobiletechvideos does it, if you are really good at soldering, you can do it yourself, etc. The only other option is to wait, really.
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graydiggy said:
There are a few services to replace the power button. I do it, Mobiletechvideos does it, if you are really good at soldering, you can do it yourself, etc. The only other option is to wait, really.
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Well I have one more choice. After calling customer service and telling them everything I've gone through he agreed to reset my eligibility date to today (instead of august 1st). Although if I get a new phone, then I don't think I'd be able to fix the GS2 under warranty. Wondering whether it's worth it, but I think i'll likely just get the new phone and be done with it.