I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Click to expand...
Click to collapse
I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Click to expand...
Click to collapse
I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Click to expand...
Click to collapse
It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.
Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app
This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Read my comment, i need a replacement as well, by lock/power button isnt working either.
I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.
Related
so recently my powerbutton on my evo has stopped working for some reason. in order for me to turn in on i have to press the button multiple times until the phone finally turns the screen back on. When i try to turn it off for some reason it goes into the menu with : shut down, airplane mode, silent, etc.
My question is, how could i get a new phone from Sprint if i have to, or
fix this problem if anyone else is having the same problem.
Do i have to unroot my phone before i take it in?
Well first I would like to tell you that when powering on your phone you should hold the button down then let it go it should come on. If not then it might be a problem there. But as for the menu coming up on shut down that is normal every phone does that. Even some other androids. I don't really know if you should get another phone yet maybe just switch up the way you are trying to boot it and see if that helps.
Sent from my GirLie Evo
sorry, when i meant turn on, i meant just turning on the screen.
Ive also tried pulling the battery and putting it back in, but the phone turns on instantly as soon as the battery goes back in. Im not sure if the Button is stuck or if some dust got in it or something, but as for the menu, when i just press the button to turn the screen off again, the phone would stall and then the power menu would pop up
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
chasealbright said:
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you have insurance on it? I'm having the same issue, but don't currently have insurance. Just curious if they are going to make me send it in to HTC for repairs, or if they can give me a replacement in store.
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
If you want to replace the phone the first thing you have to do is unroot. Sprint might charge you 35 dollars to replace it. (without insurance) They might not though. They'll probably replace it.
Tmakhanov said:
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
Click to expand...
Click to collapse
So I unrooted my phone, took it into a sprint store and they were going to give me a replacement. Said it would take about 5-7 business days as they are backordered, and had zero in stock. Unfortunately, I'm in the process of moving cross country, and the store can only order a phone to be shipped to their store...not to your address. I called cust service and they said to go back to any sprint store and they could/would order one to my home and I could mail back my current one upon receipt of the new one. Went to another store and told them this, and they said they couldn't! I told them my situation, the CSR asked around in the repair area, and they ended up having 1 EVO in stock that someone else was supposed to get as a swap on theirs, but ended up getting a different phone before the replacement arrived. So they did a swap on site! Cost me $35 plus tax, but I walked out the door with a (what looked to be) new EVO.
Just FYI, when I walked into the store, another person in line was also having issues with the power button on her EVO too.
chasealbright said:
I believe your button is stuck.
Click to expand...
Click to collapse
Right, that's why it goes straight to that menu with shutdown options
Bump for an update from OP
I'm having the same problem.
bjb_nyj101 said:
Bump for an update from OP
I'm having the same problem.
Click to expand...
Click to collapse
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
I had a similar issue myself , My power button was starting to sink into the actual body of the phone . It was random when it would stop working , then work fine after a while . I unrooted took it to a Sprint store where they told me they wouldnt look at it till it had completely failed . Since it being my only phone I was like "yeah fat chance I paid for a working phone and I will have a working phone especially since I pay you people for insurance" . Called Sprint they referred me to their technical support line ,I explained the issue and said they would send a phone . Next day I had a refurbished phone on the door step but heres the good part LOL . I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
SouthernEvo said:
I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
Click to expand...
Click to collapse
How do you check the counters?
##4636# (info) I think.
morriru said:
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
Click to expand...
Click to collapse
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
bjb_nyj101 said:
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
Click to expand...
Click to collapse
Yes I did unroot my phone. For all they know it was stock. Also did a factory reset before I gave it to them just so all my info was off the phone.
Mine is starting to have the same issue. Gotta press the button multiple to turn on or off. When u put the battery in it turns on automaticly. I have insurance but sprint KNOWS IM ROOTED. My stupidity, I had the salesman put a screen protecter on and I got a txt msg using the miui rom and the screen turned on... My brother watched him type in cpu "user rooted". What would yall do? Can you possibly fix it yourself?
I personally would unroot the phone and go to another store if it is possible in regards to the power button issue . Make sure you restore to stock condition and pay attention to the radios as well as the Pri on your phone when you restore back to stock. Thats what I did , I wiped everything SDcard and all everything was cleaned . I would then go to the store and state your power button is not working correctly . If they pull it up and say user is rooted . You have a clean stock phone , hell download some apps from market just to make it look good . Personally I cant see that being an issue but better to play it safe . Also rooting a phone does not cause a physical part of the phone to fail . Its like saying putting an aftermarket stereo in your vehicle will void your warranty if your O2 sensor fails under warranty . They are two seperate things. Rooting doesnt cause a switch to fail .
I have the 2.15 radio and 1.77 prl. I havnt updated my radio since I put fresh 3 on a long time ago. Yea I kno ots a hardware issue and I read somewhere that sprint would fix hw issues even with root. Not 100% sure on that tho. Its not a real big problem yet but it figures a week after sprint foumd out I rooted my phone I would run into a problem.
My phone's power button stopped working just today. Is it still possible to unroot without using the power button since that's how you select items in recovery/HBOOT?
ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?
Try a different store. Sometimes other stores don't care.
Sent from my Epic 4gizzle using XDA Premium App
do you have any suggestions on what to say? called sprint and they were just saying "we can't do anything about it Asurion is who does our insurance, blah blah blah"
does anyone have a experience (victories) getting their bricks replaced for free?
Tell them you need to do a warranty replacement. Not an insurance replacement. They might refer you to samsung not sure how sprint handles that stuff these days.
cd's or tapes?
My screen stopped working when I touched it and I had a crack in the plastic around the screen. At first the Sprint tech said the screen stopped working because of the crack in the plastic whih, according to him, is the accelerometer. I didn't get pissed. I just told him that the screen stopped working before that and if he put another accelerometer on it, the screen still wouldn't work. I ended up getting everything replaced except my motherboard so I basically have a new phone with original motherboard so I know what overclock/undervolt will work. I would take it to another store and be nice and play dumb. It worked for me and I didn't pay 1 cent.
Sent from my SPH-D700 using XDA Premium App
cache83 said:
ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?
Click to expand...
Click to collapse
Did you try
1)taking battery out.
2) plug in USB
3) hold keypad "1" and "power"
(note this process has battery out of phone entire time.)
i have an interesting update...
i dug around more posts on the forum -- and learned to pull the sdcard out, AND the battery... left it out a lil bit... now it'll be back into download mode, although it seems my odin attempts have been failing so far (the screen turned all yellow almost immediately on the first attempt... now this second attempt has gone a lil further and the screen just turned all blue)..
i think this is progress?
UPDATE!!! WOW!!!
i just re-incarnated my phone. i almost want to cry. for real!!
Now I'm curious what you guys would do... do you think my phone's suffered some hardware damage from all that (and therefore should play it safe).. or do you think it's safe to root, flash srf all the way up and try to flash genocide1.1final again?
i almost feel like i don't fear bricks any longer LOL
I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.
I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.
Click to expand...
Click to collapse
I don't recall anyone bricking on Genocide or Twilight Zone. 99% of the time you can Odin back to stock. It only takes 3 min 30 seconds. I would say stay rooted and have fun. I was nervous for a bit but I can't see myself going back to stock
Sent from my SPH-D700 using XDA Premium App
actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
cache83 said:
I read through all the posts since 6/15 and haven't seen anyone post this issue... wondering if anyone had insights?
i was running srf1.1.1 with genocide1.0...
did a backup, and wiped cache/dalvik x3 and flashed genocide1.1final. then when i rebooted it stayed on the samsung startup screen for too long... kind of reminds me of when i tried to flash cwm3.0.2.5
so i pulled battery, and 3fingered into cwm. noticed it was still orange (3.0.0.6) -- restored my nandroid, rebooted... and i'm still getting stuck on the samsung startup screen.
i hate think this but i'll probably have to Odin back to stock and build my way back up to srf1.1.1 and then restore..
any ideas what went wrong? i really want to try on this kernel but i don't want to go through that whole cycle again!
Click to expand...
Click to collapse
cache83 said:
actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
Click to expand...
Click to collapse
you possibly had a bad flash of the genocide 1.1 kernel. or maybe even a bad dl. i would say re-download the .zip for the genocide 1.1 and try again. i am running srf 1.1.1 with genocide 1.1. imo one of the best rom/kernel combos out here.
puhahahaa... i'm back w srf1.1.1 and now have genocide1.1final running... for some reason when i 3finger salute i still get cwm3.0.0.6 tho -- don't know if i'm doing it wrong??
Igot my phone from Radio Shack and got their ins. Paid $100.
Up front and am covered with no deductable for a yr. I've found that insuring through them was a better way to go.
Sent from my SPH-D700 using XDA App
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
is there a case or screen protector covering the sensor?
has the setting been changed in call settings?
Sent from my SPH-L900 using xda app-developers app
I do have a case but I tried taking it off and it still has same symptoms. I also tried turning the settings on and off. Maybe it's the screen protector but my sgp sits right below the sensor so I doubt it's that either.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
I do have a case but I tried taking it off and it still has same symptoms. I also tried turning the settings on and off. Maybe it's the screen protector but my sgp sits right below the sensor so I doubt it's that either.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
it may be faulty.
is it rooted? I forgot if you mentioned trying a hard reset or reflash
Sent from my SPH-L900 using xda app-developers app
It happened while completely stock and also rooted as well. I also tried rebooting and battery pulls but same results. I think I'm going to bring it to the sprint store. The funny thing is I brought it in before and magically the tech got it to work again. I was thinking maybe it was the way I was holding it. But I tried holding it with either hand and it still occurs. Hopefully this time I can reproduce it again. I'm fed up trying to figure this out.
Sent from my SPH-L900 using Tapatalk 2
bakarus said:
It happened while completely stock and also rooted as well. I also tried rebooting and battery pulls but same results. I think I'm going to bring it to the sprint store. The funny thing is I brought it in before and magically the tech got it to work again. I was thinking maybe it was the way I was holding it. But I tried holding it with either hand and it still occurs. Hopefully this time I can reproduce it again. I'm fed up trying to figure this out.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Let me know. I have not seen any faulty ones yet but it could happen
Sent from my SPH-L900 using xda app-developers app
I have this exact same issue. Started out stock, continued rooted. I resently did a full reset and installed the Jelly Bomb Rom - same issue.
It does not appear to be software related.
amishbobinc said:
I have this exact same issue. Started out stock, continued rooted. I resently did a full reset and installed the Jelly Bomb Rom - same issue.
It does not appear to be software related.
Click to expand...
Click to collapse
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
i would report the first store for sure
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Glad I found this. .I have the exact same issue.
Swyped from my Samsung Galaxy Note™ II.
Glad I could help
Sent from my SPH-L900 using Tapatalk 2
mine works unless on speakerphone...at least once after turning speaker off it still did not work
Sent from my SPH-L900 using xda app-developers app
bakarus said:
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
Click to expand...
Click to collapse
Thanks for the great info. I guess the next step is for me the install the stock rom and unroot....
bakarus said:
Glad I could help
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Brought my phone in to a sprint repair center store. They fixed it by replacing the sensor. Before I left I inspected it thoroughly, they broke the volume rocker and now they're ordering me a new one since they didn't have the grey in stock and back ordered.
Oh wow well at least it goes to show they are aware of the problem and I guess it's better that you will be getting a new phone.
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
mine works unless on speakerphone...at least once after turning speaker off it still did not work
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I would bring it in. To me if something is working incorrectly it is every right for you to get an exchange. I mean I paid $300 for this phone, I better get one that works flawlessly.
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bakarus said:
I would bring it in. To me if something is working incorrectly it is every right for you to get an exchange. I mean I paid $300 for this phone, I better get one that works flawlessly.
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i work at sprint
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Lol well tell the employees at the flushing, ny store that they are doing something wrong and should handle customer services better
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bakarus said:
Love this awesome phone but as of late the proximity sensor on this note has either broke or is buggy. First started to notice that the red light of the proximity sensor would not turn off. After a while as I make phone calls my screen will turn off but as I put my phone away from my face it doesn't turn back on. This may not seem like a big problem but if I can't have full control of my phone it is rather bothersome. For example I cannot properly end calls or switch to speaker phone or utilize my phone during the call. It is rather annoying talking while keeping the screen on because I end up click all sorts of things while my face is on the phone. Need help in fixing it. Tried rebooting, turning proximity sensor on and off, battery pulls but nothing. It sometimes returns back to normal after a while but due to my line of work I cannot afford to estimate when it's going to work. Any help would be great. I apologize in advance if this issue has already been addressed. Thanks!
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The reason the red light stays on is because you have smotion on. With smotion the proximity sensor stays on the whole time. If you turn it off the red light will go off. Don't know if that will also fix your other problem. With the smotion on I don't have any issues.
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bakarus said:
Just an update:
I brought it back to my local Sprint store to have the device checked out a 2nd time last week. I was able to reproduce the problem to the CSR and they immediately took it in to get it repaired. Told me to come back in a hour to come pick it up. Hour came up and as I inquired about my phone, the Sprint technician told me there was nothing she could do since it was rooted and simply handed me back my phone without a single explanation. I asked them how rooting a phone physically caused my proximity sensor to not work, and they simply shrugged. I then asked the CSR to please tell me what I can do alleviate this problem and he simply said, "I never rooted my phone before, so I don't know what to tell you". I was shocked because I work in sales and never before have I ever said that to a customer. I decided not to argue even though I know I could have and asked for the manager. I then decided to unroot my phone and go back to stock to see if that would magically fix my problem and of course it didn't.
Today, I went to the Sprint store near my work place, and HOLY COW, it was different. No wait, no line, and when I went to talk to the CSR and technician they were friendly and took the time to try to fix the problem. The tech went to through all the basics, doing a battery pull, hard reset, and even suggested to take off my SGP screen protector (I KNOW! I really didn't want to!). Unfortunately it didn't work, and the CSR told me to come back in a few days so they would order me a new one. Excited to hear that, I then asked them to specify which day and probably not wanting to deal with me anymore, decided to give me a brand new one on the spot. They set everything up and even gave me the box and everything, so now I have an extra charger, cable, and earbuds. It just goes to show how different Sprint procedures are. Both stores were Sprint owned stores, and both had the same technical support yet I was treated so differently.
To anyone having the same problems, please do yourself a favor and just unroot it just in case. I find that some stores will do or say anything to not replace your phone. I have been a loyal Sprint customer for almost 6 years and I feel that they will still treat you like crap.
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Well after a few hours of work/waiting I am sad to say that I did not benefit from the good customer service you got.
I went in today around 10 and dropped off my phone to be looked at by the Tech, who was not in until 11.
Around 12:15 I got a call (on my wifes phone) and they let me know that the phone would have to be entirely replaced. The tech told me he could not swap one out for me. I asked to speak to a manager.
Manager, "hello this is Matt"
Me: "Hi Matt, (explained issue again) and I was hoping you guys could replace my phone for me. "
Manager: "We don't have any phones available for that, we will have to order one from the depot"
Me: ' Oh, you don't have any note II's at the store?"
Manager: "We do, But they are for new customers and activation's only.
Oh... WAIT WHAT?
Ok ok. I understand that if he isn't allowed to and MUST order them from the depot....BUT HOW ARE YOU STUPID ENOUGH TO SAY THAT?
I have worked in various customer service capacities for most of my life, and here is what he said sounded like to me:
(not a real quote): "Here at Sprint and/or our store new customers and activation's are the priority."
What he should have said: "I am sooooo sorry. I am not allowed to do that, I absolutely would if I could. How about I order one from the depot for you and let you know as soon as I have an arrival date?"
sigh. So after all that, because I don't have TEP (sprints monthly insureance) I have to pay $35 to get a "new device"
They PROMISED me that it would be new and not refurb. So we will see how that works out.
Thank you for patiently hearing (reading?) my rant......
Running custom ROM's isn't something new to me, however I'm stumped on this one.
I was running the latest AOKP without a hitch. Been two days in fact. Unplugged this morning, was typing a text message and BAM, phone rebooted (vibrated) and constantly reboots.
I took the battery out, tried again.... same outcome. I can get it into recovery, but 3-4 seconds into it, it starts it's rebooting process again.
The only thing I know to do is ODIN back to stop, and format internal storage.
Anyone ran into this problem or seen this recently?
Thanks,
It sounds like you have a stuck power button . Tty cleaning out the power button's hole and if that doesn't help or fix it, send your phone in for repair.
Sent from my Nexus 4 using xda premium
That is the same thing I said, originally. I've taken a part a lot of phones in my day, but do not want to void the errr.... 'warranty'. So, I just contacted Tmobile and they are sending another one. I did put it back to stock, using ODIN. Do not ask me how I got it to actually stay on long enough to use download mode, but I did.
The bad part is Tmobile currently has this phone backlogged for 2-4 weeks. So, Asurion cannot even get me a phone until then. I'm going to call tomorrow and raise holy hell with Tmobile and see what they do.
How would you go about cleaning this out? The button still has the pressed in feeling, i can even hear the spring back click.
Dmkjr said:
That is the same thing I said, originally. I've taken a part a lot of phones in my day, but do not want to void the errr.... 'warranty'. So, I just contacted Tmobile and they are sending another one. I did put it back to stock, using ODIN. Do not ask me how I got it to actually stay on long enough to use download mode, but I did.
The bad part is Tmobile currently has this phone backlogged for 2-4 weeks. So, Asurion cannot even get me a phone until then. I'm going to call tomorrow and raise holy hell with Tmobile and see what they do.
How would you go about cleaning this out? The button still has the pressed in feeling, i can even hear the spring back click.
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Try using a toothpick.
To be honest I had the same issue and did everything in could to clean mine out I even pried it away from the connecter it kept resting on to cause the reboots and I never got any success out of it but every phones different I just sent mine back to Samsung and they ended up having to replace the whole motherboard
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I've been having reboot problems with my GS2 for months now and always thought it was a software issue and tried fixing it myself since it was intermittent. Recently I figure out the power button on the thing is somehow damaged where it won't turn on or gets stuck and goes into a boot loop. I went to the Sprint store and the guy almost immediately said it was a known problem and would order a phone and quoted me 5-8 days (he didn't say it was on backorder at the time). It has been a week now and when I call they just say they don't know when they're coming in and they're all on backorder.
I have a pretty much useless phone now for a week and Sprint won't give me an actual date to get a new phone. Any suggestions on what to do? Whenever I call they just put me on hold hoping I hang up after 5-10 minutes until someone else picks up wondering what I want.
FYI This is at the Sprint store and through my TEP plan that I play for monthly.
Thanks for any tips. I'm just very frustrated at this point.
There are a few services to replace the power button. I do it, Mobiletechvideos does it, if you are really good at soldering, you can do it yourself, etc. The only other option is to wait, really.
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graydiggy said:
There are a few services to replace the power button. I do it, Mobiletechvideos does it, if you are really good at soldering, you can do it yourself, etc. The only other option is to wait, really.
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Well I have one more choice. After calling customer service and telling them everything I've gone through he agreed to reset my eligibility date to today (instead of august 1st). Although if I get a new phone, then I don't think I'd be able to fix the GS2 under warranty. Wondering whether it's worth it, but I think i'll likely just get the new phone and be done with it.