Develop Bugs

tried updating radio n phone wont turn on...help

i tried updating my radio to the newest one...so i clicked it...looked away and i had a gray screen then the phone turned off....now it wont power back on at all...not even in recovery...and when plugged into a/c power i dont even get the amber light...what the hell should i do....thanks

What do you mean, you clicked it? Which of the two radio versions? Were you in recovery, ROM Manager, etc..? More detail!

kris54241 said:
i tried updating my radio to the newest one...so i clicked it...looked away and i had a gray screen then the phone turned off....now it wont power back on at all...not even in recovery...and when plugged into a/c power i dont even get the amber light...what the hell should i do....thanks
Click to expand...
Click to collapse
are you rooted or stock? this happened to me once, but it seems that i had a bad rom install. i was able to boot into recovery mode and just restore my nandroid backup of the previous rom. hope this helps.

if you're not even getting the charging light, you're most probably bricked. sorry man.
RIP to your Evo.

i downloaded the newest radio like 7.28,,,then was in rom manager and selected the radio to install from sd card,,,clicked ok...i looked away for maybe 10 seconds and then i saw an all gray screen...then it powered off...now i cant get it to turn on...yes i was rooted...

kris54241 said:
i downloaded the newest radio like 7.28,,,then was in rom manager and selected the radio to install from sd card,,,clicked ok...i looked away for maybe 10 seconds and then i saw an all gray screen...then it powered off...now i cant get it to turn on...yes i was rooted...
Click to expand...
Click to collapse
I know may sound stupid but remove battery for a minute or so and try again... was your batt low when u started the update? May just have to wait for a bit of charge b4 it will turn back on...not sure if this will help but hopefully it will. Best luck to ya.

no...battery was nearly fully charged...and battery has been out for about 20 minutes...im thinking its bricked...anyone got any ideas? also...what do can i say when i take it into sprint..

I Think its bricked :/
But about your phone if it is bricked, i would say i lost it and keep the battery and sd and pay insurance to get a new one.

its hundred bucks for a new one...i was installing a htc radio,,,thinking its covered under manufactured warranty,,,also got 2 batteries for 8 dollars so not a great deal lol

My friend who is a manager at a store said that now that its legal to root a phone its still covered under warranty so is try takin it in
Sent from my PC36100 using XDA App

spencelk said:
My friend who is a manager at a store said that now that its legal to root a phone its still covered under warranty so is try takin it in
Sent from my PC36100 using XDA App
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Click to collapse
soo...the manufacture warranty isnt void?

spencelk said:
My friend who is a manager at a store said that now that its legal to root a phone its still covered under warranty so is try takin it in
Sent from my PC36100 using XDA App
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Click to collapse
Yea its legal and your friend is probably a cool dude and don't care and will warranty them but unfortunately they don't have to honor the warranty if user changes / modifies software that was not ota or provided by HTC or Sprint. Use at your own risk.
I would'nt tell them you tried messing with the software. I would just say you woke up this morning tried to turn on the phone and it would not turn on. Tell them you turn your phone off every night when you go to bed, keep it simple.
It's void if they know about it. That's what they said on g4 atots when they did the special on jailbreaking and rooting. But will they know if it don't turn on? I assume they (htc) would just flash new software on it and give it out as refurbished.

alright thanks guys...but it was the htc software lol...new radio update...idk,,maybe that dont count since someone had to extract it.,..but thanks guys

Its a long shot but wait a couple days for the update to come out and tell them you tried to update and it did that......
Sent from my PC36100 using Tapatalk

Yes, it is legal via an exemption to the DMCA to root/jailbreak a phone - HOWEVER, if you break the phone by doing this, it isn't going to be covered under the warranty. The warranty still only covers normal use, and hacking, however legal, isn't normal use. Sorry dude. Magnusson Moss Warranty Act, look it up. Warranty doesn't cover when you break the thing yourself, only when a manufacturer / latent defect causes a failure.

It really depends on which sprint store you go to. I always go to a 3rd party Sprint repair shop near my house. I had a rooted hero to 2.1; when the evo came out i bought one and took the hero to the sprint shop to update to the official 2.1 version to give to my dad. When they tried updating it, the phone would never fully boot so they gave us a brand new one. yes they new it was rooted and had a custom rom, i had talked to them that day and before about it and they didnt care.
anyway, best of luck in this situation. If you dont have a cool sprints guys than i would take sprink's advice and say you woke up and it wouldnt turn on. if there is no damage, what can they do?

^ Good luck with that...legal or not, he screwed the phone up. Not a warranty issue...

Just seen this thread they might be able to help you out.
http://forum.xda-developers.com/showthread.php?t=735686

Same thing happened to me...
I tried to restart my Evo today and the same thing happened. I took it to the Sprint store and the tech there said that the power button actually failed, and that they had to ship me a replacement. From what he was saying this has happened on a few of the Evos.

Ouch brick. Bring it back play stupid. I bet the issue was using rom manager to flash a radio. A radio isnt a ROM its the MOST IMPORTANT piece of code the phone has and a sure fire way to brick it if you mess it up. I wouldnt use rom manager other than to boot into recovery

Bad touchscreen

Ever since I purchased my evo I have had strange touchscreen issues. Ie.. it will start pressing buttons or long press all by itself. At first I thought it was the rom I was running but later found out that every rom I have ran does it. Now I'm sure everyone is going to tell me to just replace the phone but I don't really have the money to do that right now. Just wanted to see if there has been any other evo owners that have run into this and if they had any suggestions. Thanks.
Sent from my PC36100 using XDA Premium App

kbizzle said:
Ever since I purchased my evo I have had strange touchscreen issues. Ie.. it will start pressing buttons or long press all by itself. At first I thought it was the rom I was running but later found out that every rom I have ran does it. Now I'm sure everyone is going to tell me to just replace the phone but I don't really have the money to do that right now. Just wanted to see if there has been any other evo owners that have run into this and if they had any suggestions. Thanks.
Sent from my PC36100 using XDA Premium App
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I had a similar problem with my HTC HD2 back in the day and it turned out to be a hardware problem. I took it back to the store where they confirmed it and replaced my device right there. If you rooted your phone and have a custom rom installed on it right now....unroot it and put the stock rom back on it and take it back to the store where they'll be able to give you a brand new one for free! Things like this aren't your fault and so they shouldn't charge you at all!

As mentioned, Sprint should replace the phone free of charge - especially if you have insurance. Be sure to take it to a true Sprint store and not just a store that sells Sprint stuff. Without insurance, it may cost you $35, more, or absolutely nothing.
Just be sure to unroot first, as Sprint may void your warranty or refuse to replace it if they see that it's rooted (and since the issue is with the screen, they will). If you used unrevoked to root, remember to flash the s-on tool in recovery before running the RUU. Also double check that you're s-on before taking it in.
Good luck!

Thanks for the responses. I do have insurance but the quirk is that I purchased the phone second hand from an acquaintance. The screen issue happened so minimally that it didn't really bother me until late. Now its happening more often. I guess I'm gonna have to suck it up, lose it in the bathroom at my local pub and fork out the deposit for replacement. Thanks again.
Sent from my PC36100 using XDA Premium App

My stepmom bought her BB Curve on ebay. She has insurance, it went funky on her & they replaced it for free.
She's a customer service rep's worst nightmare, though.

I dont think it matters where you got your phone if you have TEP....
I was once giving a phone by my nephew they replaced that phone 3 times for me! I love sprint!

[Q] Blue light, Nothing else goes on!

I know there must be somewhere in the thread but i can't find one with the same problem as mine. I was in middle of odin to put my phone back to stock. and it was stuck for over a half hr at the same place. so i unplugged it and tried to put it back on but it wont go the only thing that turns on is the blue light. i already tried the jig. its a no go. how can i unbrick this phone?

My phone has shut itself off then when i try to turn it back on i get nothing but a blue light what worked for me was taking the battery out for a couple minutes then trying it again. Have you tried that?
Sent from my SPH-D710 using XDA App

That happened to me when the phone first came out. Only a blue light came on and nothing else. Even the jig didn't work. I ended up just selling it and buying a new one. I hope someone has figured out a way to fix it for you
Sent from my SPH-D710 using XDA App

You have hard bricked your phone most likely. Like it was said, you can try to remove the battery for a few minutes to see if resetting the capacitors will fix it but I am ninety nine percent sure that it will not work. You have two options.
1) Play dumb at a sprint store
2) JTAG repair from mobiletechvideos
What you have done is flashed over the bootloader so you can no longer boot it or plug it into the computer. Can you post a link to the file that you flashed? My guess is that you flashed an i9000 tar and PIT which is not compatible with the E4GT. Not all Galaxy S2 phones are the same. In fact, they are all different.

iSkylla said:
You have hard bricked your phone most likely. Like it was said, you can try to remove the battery for a few minutes to see if resetting the capacitors will fix it but I am ninety nine percent sure that it will not work. You have two options.
1) Play dumb at a sprint store
2) JTAG repair from mobiletechvideos
What you have done is flashed over the bootloader so you can no longer boot it or plug it into the computer. Can you post a link to the file that you flashed? My guess is that you flashed an i9000 tar and PIT which is not compatible with the E4GT. Not all Galaxy S2 phones are the same. In fact, they are all different.
Click to expand...
Click to collapse
I did the exact same thing when I first rooted my phone but by the grace of god odin still recognized it so I was able to flash back to stock.

iSkylla said:
You have hard bricked your phone most likely. Like it was said, you can try to remove the battery for a few minutes to see if resetting the capacitors will fix it but I am ninety nine percent sure that it will not work. You have two options.
1) Play dumb at a sprint store
2) JTAG repair from mobiletechvideos
What you have done is flashed over the bootloader so you can no longer boot it or plug it into the computer. Can you post a link to the file that you flashed? My guess is that you flashed an i9000 tar and PIT which is not compatible with the E4GT. Not all Galaxy S2 phones are the same. In fact, they are all different.
Click to expand...
Click to collapse
That my friend is exactly right. Your cell is gone... Swap or jtag is your only options.

I am going to give the, "taking the battery out for a couple of min", a shot... I was afraid that those two were my last options. The phone is maybe 2 months old and I am not with sprint anymore. Is there a way to claim through warranty or something?

kmoshkovich said:
I am going to give the, "taking the battery out for a couple of min", a shot... I was afraid that those two were my last options. The phone is maybe 2 months old and I am not with sprint anymore. Is there a way to claim through warranty or something?
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Click to collapse
Good question... I do believe that there is a one year manufacturer warranty, but don't know how you would go about making a claim. I would definitely recommend the jtag service its only like $50. Even sprint would charge you $35 to swap if you were still with the m. So if you look at out that way $15 more ain't so bad.
Sent from my SPH-D710 using XDA Premium App

Remove battery. Replace. Plug into charger. Does the batt charging screen come on? If so hold power until it boots. Done. Do your happy dance.. If no charge indication = brick.

The batt recharge didnt come on ill see if i can somehow claim by samsung if not then ill have to send it in to jtag

kmoshkovich said:
The batt recharge didnt come on ill see if i can somehow claim by samsung if not then ill have to send it in to jtag
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Click to collapse
Dude that's a bummer. Good luck. Hwy keep us updated on how it turns out.

This same thing happened to me!
What did you end up doing?

This happened to me too, but after flashing gunslinger kernel. I did a battery pull, then it let me boot into recovery.
Sent from my SPH-D710 using xda premium

same thing happened to me, went back to best buy where i got it and said "i dont know what happened", got a new one on the spot.
On top of it, when i got it at best buy they price matched amazon mobile, so i got it for 130

I Also bought it from Best Buy! But it was two months ago... You think i can still do it by them?

After an hour of searching forums I had realized that the phone was dead and wasn't coming back on. I too had the same blue light problem, couldn't get into recovery, couldn't do anything with the black screen. I took it to Sprint, and they don't have the capability of turning it back on in store. I believe this needs to be done by Samsung, and I imagine Best Buy wouldn't be able to either. The tech told me if he could not repair it, it would be replaced. My concern was the ship time and getting a refurbished unit. He told me because the phone was so new they are almost always replaced with a new unit. He said it was $35 because I didn't have insurance, but to "Come back after an hour, and if I can't fix it and it is insured it will be replaced free of charge." I went home, had Sprint add insurance, went back to the store a couple hours later. They swapped out my unit for a brand new one, free of charge, in about 5 minutes, activated and all. I was very pleased with how everything went as I was PISSED at myself for bricking my phone so bad! In all my years of hacking Palm Pres and Evos I never bricked a phone so bad that it couldn't be powered back on! But now I have a new GS2 (ROOTED )!
I recommend just trying a Sprint Repair Center. I bought mine over the phone. I played dumb and said that I let it die completely, which I rarely do, and when I charged it the blue light went on and it never powered back up. They said that was weird but gave no qualm about it. Hope this helps..

[Q] Does anyone have any experience with TEP and faulty phones?

I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.

I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode

Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Click to expand...
Click to collapse
I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.

If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
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Click to collapse
I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.

Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.

Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Click to expand...
Click to collapse
It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.

Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app

This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..

Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app

tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2

revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
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Click to collapse
Read my comment, i need a replacement as well, by lock/power button isnt working either.

I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.

I think I got screwed by Sprint, need advice

Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.

Wow what a douche. Yeah go to another store not filled with douches

Sprint should still repair rooted phones. It's their policy.
Sent from my PC36100 using xda app-developers app

The charging port is a known issue with the OG I had mine replaced and it was fully rooted, if you have a copy of the contract take it to the store and ask for the manager, or you could try another store
Sent from my PC36100 using Tapatalk 2

I'd first try another Sprint store. Similar situation with me about having a rooted phone. I tried a different store and still no luck, so instead I returned the phone back to the stock ROM including the Spring Boot Animation and Stock HTC Evo 4G Splash Screen. After doing so, I tried again a week later and got it replaced. :good::laugh:
Good luck dude.:highfive:

fro453 said:
Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.
Click to expand...
Click to collapse
You said you signed a contract,what was it for?Did you read it?I believe its some kind of release,releasing sprint from having to fix your phone,because it was modded,which breaks the warranty and any kind of tech support for the phone.You signed it now,so they dont have to help you.Thats why they lied to you in the store,they didnt want any problems in front of the other customers.

I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app

Even if that is the case, would I be able to go to a different store without an issue?
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fro453 said:
I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app
Click to expand...
Click to collapse
You could always go back and ask for a copy of what you signed, or at least inquire as to what exactly it was you signed. Never hurts to ask. If they give you any crap, ask for the store manager and explain things to him/her, but keep your cool and don't act like an a$$.
Sent using my HTC EVO 4G and a magic wand

I would definitely try another store.

I had a 4G issue on in insured phone and unrooted it. Even though it worked out in the long run I was annoyed that I waited an hour to have the privilege to have a person open my phone to say ah yeah we can fix that and then required me to wait another 1 hour for another person to say ah yeah we do not fix 4G here even though the manager told me that they did. I called customer service during the 2nd hour and did not even know which sprint store was the repair facility and had no idea about the store that I was in untill I gave them the store number. They sent out my phone, I came back 3 days later and @2:00 per instructions, waited and then was told to wait some more since they were not sure if it was in or not.
Anyway I can understand a water issue but this idea that you have insurance and that they may or may not help and the stroke around is lame. They do not seem to have any issues collecting the money. It is also lame that they pull any policy issues since your contract is the back of your signed receipt and that does not include any of these contractual details.