Develop Bugs

[Q] Possible Power Button Issues

So today I went to the Sprint store to have my screen replaced, but upon doing so, somehow the technician made it so the device will no longer power on. She tried 2 different screens, so I said to just put the orignal back on so I at least have a working phone. The device still does not power on. I've noticed that the power button no longer has a clicking sense to it like it once did and it now easily sinks into the device. It seems like it just sinks right into the phone, but no matter how hard you press it, or how fine you press it (fingernail) it just won't turn on. Has anyone had a similar experience? Is there anything I can do to fix this myself?

Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.

SilverZero said:
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
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Click to collapse
1. There are no Evos in stock. They are currently waiting for them to get back in stock so they can order a replacement. The problem is I'm away on business and need a phone.
2. The phone has already been opened, there would be no way for them to tell whether I did it or the techs did. I have a receipt for the repair order if it comes to them accusing it was me.
3. I'm looking for ways to get my phone powered back on. I appreciate your help, but I really just need answers to my question, nothing else.

call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).

DraginMagik said:
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
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Click to collapse
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?

I also don't understand how you can just leave the store without a functioning phone. They (in my eyes) bricked the phone, meaning it doesn't turn on at all. They should have scoured the area, calling other stores, repair centers in the area to get you a working evo (while you're waiting for a replacement).
I hope things work out for you. I'm waiting for a replacement phone and the store told me it would be less than a week wait. I had them activate an old phone for me (that I brought with me)

And even if they don't have an Evo to give you, they should be able to give you something comparable as a temp phone. You could almost have a legal issue here if their screw-up is causing your work to suffer.
If you're hell-bent on fixing it yourself, just open it up and see what you can see. Or I think there is a tear-down video somewhere from when the Evo first launched. Google it.

Well I opened it up and sure enough the button for the power was broken inside. The part that the external button presses into was snapped off somehow. So now the external button doesn't contact it. Not sure how the tech could not have discovered that herself, considering she did it. First I tried to remove it and replace it with one from the volume rocker, but decided that for now, I'm leaving the two top screws on the phone removed and using a needle to trigger the power button.
I at least have a working phone and can hold out for a replacement when they get back in stock. Yes I shouldn't have left with a phone, but this is Sprint. When asking about a loaner, they told me they could only replace it with the same phone, even for loan. It just baffles me how this company could not leave enough phones in the warehouse for replacements. It's quite simple Sprint, stop being greedy and shipping out every phone for sales. That way you can service the current customers you have that have already been paying you. It's no wonder you keep losing customers each quarter.

They "serviced" you alright.

indiearmy said:
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
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i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.

DraginMagik said:
...
whats hard to understand is why you cowed under and meekly walked out the door.
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Click to collapse
hate to judge, but I kinda agree. prolly would have figuratively broken that place up before I left. at the very least, the mgr would have gone home tonight and kicked his dog
Sent from my PC36100 using XDA App

DraginMagik said:
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
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Click to collapse
I didn't. What part of they didn't have any do you people not understand?
"Oh yes, well I'm going raise my voice act all mighty and tough a demand you just whip up an Evo right here and now. Come on, don't try to bull**** me, I know there must be someone here that can build those outside of it's normal manufacture plant!" I didn't meekly walk out the door, they just didn't have any. You may take the I'm an asshole customer approach, but I've learned through many years in retail that it doesn't get you anywhere. Just like it wouldn't have gotten me anywhere cause again, ranting and raving isn't magically going to make an Evo pop up in that store.

you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App

indianacurly said:
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
You probably would have, because they didn't have any. Also, I was probably 75% sure I could fix it myself, or at least get a temp fix going like I describe I've done. It wasn't worth the hassle to me knowing I could fix it within the hour myself.

[Q] Htc evo charging/usb port loose

yes,i know the loose usb is a common issue for the htc evo,i now aim to get a new one,and supposedly it used to cost like $100 for the insurance deductible,but now i have heard that there replacing them for free.I was just wonderin if any1 in dec 2010 - jan 2011 has recently been allowed to get there phone be replaced due to this issue?

I have the exact same issue and i need and answer to this as well (got evo in july)

I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool

mayhem_ said:
I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool
Click to expand...
Click to collapse
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks

Nope not at all it doesnt have to be unrooted
Sent from my PC36100 using XDA App

you will not get charged they will see that it is loose nad give you a new one trust me i went in and they had to order me a new evo. i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao! so when i got home i unrooted and waited for my new evo to come in hehe

blakjak220 said:
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks
Click to expand...
Click to collapse
Didn't want the hassle of getting crap about the root (just in case) so I unrooted before I went there.
They sent me home with my phone BUT they replaced the battery with a full one to get me by.
It didn't even take 15 minutes. He took the phone back to the techs.. came back and said the port is all gone - they cant fix it (which I expected anyway).
He said tomorrow I give them my faulty one and they give me the replacement.

Has this always been the policy - replace the phone rather than repair? Or is this just something that the sprint store tech's don't have the ability and/or equipment to repair. I imagine there's at least 5 or 6 solder points that need to heated to install the new port.
Is this usb issue common with certain hardware revisions, or the replacement will succumb to this sooner or later too?

davidc23 said:
... i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao!...
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Click to collapse
that is awesome

Is TEP required to get this fixed?

Did you try a new USB cord I had this problem and it turns out the original cord had worn out. Not the phone hardware.

[Q] What can Sprint do?

Can Sprint do anything more than cancel my warranty if they discover that I have rooted my EVO?
I heard rumors about how they would cancel your service all together and/or take the EVO and a couple other outrageous rumors that go into them suing you and all of this other crap..lol

i wouldnt worry about it.

Took my rooted evo into a sprint store last week running an aosp ROM, they didn't say a word to me about it.
Sent from my PC36100 using XDA App

The worst thing they can do is tag the line as rooted, or whatever they name the tag, and then it won't be applicable to a warranty or TEP.

Just had my evo shift running cm7 using fancy widget pro in my local sprint store while upgrading my wife to the evo and the sprint guy thought it was sense with adw launcher... DERP! ... needless to say, I thought it was funny as hell, my wife even chuckled when she saw him playing with my phone... most of the store reps aren't into, and/or overly educated in the rooting and modding stuff.
Sent from my PG06100 using Tapatalk

it depends on what store you go to. some will flag your account and some will not even care.

fixxxer2008 said:
it depends on what store you go to. some will flag your account and some will not even care.
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+1
Sent from my PG06100 using Tapatalk

Don't worry about it unless you need service.

I have NEVER been given even a second look from showing Sprint employees a rooted phone. Rooting is not illegal, it is not even illegal in your contract. It WILL however, void your warranty. They are not able to send in your phone for repair if it's rooted, because if they do the sprint employee has to pay all of the fees.

And from what I was told at the Sprint store, even if they know it's rooted and refuse to fix/replace it, as long as you unroot and go back to stock they'll fix it. But those guys have always been super nice to me, so your experience could be different.
But no, they're not going to confiscate your Evo because it's rooted, shut off service, arrest or sue you. At worst they'll flag your account or refuse to fix it.
(from... Evo/MIUI/Tapatalk)

I was in the sprint store and my phone alliance rooted. The rep was showing me a case and I turned my screen on and was seeing how I liked the case. He didn't care I. Was rooted, even started talking about ROMS with me. I wouldn't worry
Sent from my PC36100 using XDA App

If you're having problems with it and insist that the rooting/ROM are not the cause, then we're not going to be so nice about it. It's like installing a custom part into a car, blowing up the engine, then arguing with the mechanic that it wasn't what you did that blew it up.
Sprint's policy is that if we suspect that root/ROM are causing the problem, we flash back to stock to see if it remedies it.

skcussrepolevedadx said:
Can Sprint do anything more than cancel my warranty if they discover that I have rooted my EVO?
I heard rumors about how they would cancel your service all together and/or take the EVO and a couple other outrageous rumors that go into them suing you and all of this other crap..lol
Click to expand...
Click to collapse
They can't cancel your service just cuz you rooted; unless you had some ungodly amount of roaming ect. Worse they can do is void your warranty on your phone, and if you need any service, it'll be out of pocket.

I am tech a sprint store. The official policy is to inform the customer that we can not service their phone until it has been returned to stock unrooted condition. However, 90% (making that number up, its probably more) of techs dont even know what "rooted" is or how to tell. Most will just assume you have some sort of home launcher app. I would not worry about. Worse case you have to unroot.

I just cracked the screen really bad on the front of my phone and it had previous scratches on the back. The camera lenses was even cracked a little.I was worried I would have to unroot and reroot a new replacement phone, but once I realized I didn't have insurance I didn't really care.
I brought my evo to a sprint store with a repair center and they told me 35$ to fix the screen. I agreed and when I got my phone back, it appears to be brand new except I still have cm7 and also my black splash screen!
They must have put my guts into a bricked phone or sumthing! The back case and the sides are flawless. I even had a couple white burnt marks on the LCD.
I was worried when I went to pick up the phone they would tack on extra repair fees but nope...
I quitely left the store as bad as I wanted to personally thank the tech..lol I mean he surely noticed the reverse splash screen when he repowered the phone but hell they are nerds too so they probably dig that ****.
I had a weird SD error about being the wrong format.. all I had to do though was re-insert the SD
Sent from my PC36100 using XDA Premium App

I guess I dropped my phone. Even though it's in a case, it appears the side cracked and the right side buttons are exposed a bit.
I have the $7 insurance. What will most likely be asked of me if I take it to a tech?
It IS rooted. Would they even need to turn it on? If so, should I just put up the stock rom to appear stock?
Seems like they wouldn't have to dive too deep into my phone to repair/replace the "skin" of the phone.

as long as your not a **** to us we normally don't care, can't tell you what my tech's going to think tho, some of them are nazi's

[Q] Returning htc evo to sprint help

Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3

htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
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ok well im actually sending it to sprint so do you think they will look when they receive it?

htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App

well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.

htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App

nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?

htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
Click to expand...
Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App

ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method

Whatever you decide to do, good luck to you!
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[Q] Quick Question about Rooted Phone at Sprint

I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.

thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
There are quite a few threads about brick restores...might want to look them up...but if you can get to recovery most problems will be solved. I would confirm brick before panic...I mean it will all good intentions.

thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
Did something like that to my captivate on at&t and all I did was take it in and told them that when I woke up there was a black screen and I couldn't do anything, and I just acted really stupid and told them that I had no idea what happened to it. Play real stupid and it might work or idk, see they can jtag that device
Sent from my SGH-T959V using xda premium

I appreciate it. As for the brick restore methods, unless there's one for a "completely dead, USB doesn't recognize it, and LED doesn't turn on" brick, then I'm just wasting time. I looked at most of them, and they all require the phone to actually do something... which mine will not.

Damn, sorry to hear that. Yeah if its not doing ANYTHING I would just bring it in an claim insurance on it, tell them you have no clue what happened, just woke up and it was like that (like someone else said to do). Good luck. I'll keep my fingers crossed for you.
Sent from my PC36100 using XDA App

It could be if your lucky you might have just fried your battery somehow maybe and I mean MAYBE you still get lucky and that's all it is assuming you haven't tried switching batteries yet lol if that's not it, sorry for your bad luck. I'm pullin for ya man
Sent from my PC36100 using xda premium

I wouldn't worry about it. If the phone won't turn on and you take it in & just play dumb, they'll give you a replacement. You won't have to pay the deductible. You lost whatever data you didn't have backed up, but other than that you don't have much to worry about.
There's no coming back from pulling the battery during a radio update, and I doubt Sprint will make it difficult for you. If they do happen to tell you that you have to pay the deductible, argue against it or take it to a different store. Most likely they'll just file a claim and get you a new (or refurbished) phone within a day or two.
Good luck!
Sent from my PC36100 using Tapatalk

I went to my Sprint store the other day. They said they don't care if it's rooted or not. Just bring it in and they will look at it. They said usually they can fix most problems.

Just to update you folks that may have also been interested:
I went in and played stupid. I also pulled my SD Card so they couldn't use that against me. This was the dumbest thing I've ever done to brick my phone, but it looks like all is well. As of today they said they've already ordered me a free replacement due in on Monday. Apparently it won't even cost $100 due to having TEP. I'm not sure that I believe that, but that's what the guy said on the phone. If anyone is interested I can update this once I know more.

Sprint openly supports rooting.. Idk if anyone else knows that.. After the new policy kicked in, they might as well just say that seeing as how the TCs are required to work on rooted devices. If they can't fix them, its a DHRP. that's the word on the street anyway
Sent from my nocturnally stocked EVO using xda premium

That's good to know. I took my phone in 2 or 3 weeks after the Gingerbread update and all the tech did was ask if it was rooted. Someone looked at it the day before and and I had just unrooted it about an hour before that. Someone else was telling the tech to look for the s-on/s-off. I really don't think the tech cared. Glad they might have changed.

Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......

HipKat said:
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
Click to expand...
Click to collapse
Well that's funny seeing as how I am a TC for a corp. Store in Texas. Hmm... Seems like we're getting two different stories from the same company... Our superiors within our region have confirmed what I have said verbatim. We are required to work on them if they are rooted. If we can not fix the device we must replace it.
Sent from my PC36100 using xda premium

Best bet is to fully unroot just to be on the safe side. Then whether or not techs are authorized to work on the phone is moot.

Confirmed by three stores in Connecticut, 2 corp stores, 1 authorized reseller/repair store.. That they do not support rooted phones.. Had to unroot to get my replacement phone when the USB started only partial charging and was clearly a hardware defect and had nothing to do with software.. They opened it confirmed so physical damage after I brought it back unrooted.

Didn't mean to abandon this post guys. I just simply forgot about it. Sprint replaced my phone free of charge since I truly did fry it. They couldn't recover anything and I didn't leave the SD card in for them to check.
Best bet: unroot if it works at all or brick the **** out of it. Also note I had TEP. So, that's important. All in all I think Sprint is still a bit douche on the root business, but they handled this situation relatively easy and painless.