Develop Bugs

[Q] noticed today that my use port was loose

im asking whats the chances of me getting a New EVO and not a refurbed

Probably slim and with luck unless u buy a new one. But most likely they will give u a refurbished one.
Using my HTC Evo phone which I'm using Xda app to post

If you are past your 30 days, its 99% likely you will get a refurb.

sitlet said:
If you are past your 30 days, its 99% likely you will get a refurb.
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its a launch day evo since i got it this is the only problem i have had

I had an Evo with a broken USB port, I took it to Sprint & told them. The guy didn't even look at it, it's a pretty common problem. He just looked up my info & wrote it down. He put in an order & I asked him if I could get a new (not refurbished) one, he said yes. I came back the next day & picked it up. Easiest thing I've ever done, and it was free. But I have insurance.

CheesyNutz said:
its a launch day evo since i got it this is the only problem i have had
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It doesnt matter if this is your first or 50th problem. If you are past the first 30 days you will likely get a refurb.

plainjane said:
I had an Evo with a broken USB port, I took it to Sprint & told them. The guy didn't even look at it, it's a pretty common problem. He just looked up my info & wrote it down. He put in an order & I asked him if I could get a new (not refurbished) one, he said yes. I came back the next day & picked it up. Easiest thing I've ever done, and it was free. But I have insurance.
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It's probably still a referb. Like the other poster said it's almost assured that you will get a referb phone. Unless they grab one from the back out of a box then it's most likely referb
Sent from my Evo while i should be working

Bigjim1488 said:
It's probably still a referb. Like the other poster said it's almost assured that you will get a referb phone. Unless they grab one from the back out of a box then it's most likely referb
Sent from my Evo while i should be working
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This was right after a new version came out. The tech even commented on how he hadn't got to mess with one of the new ones yet. I couldn't root with unrevoked because they hadn't cracked it, so I think it was a new one. Either way it went nuts before I got a chance to root it & now I'm on my third. If this one's a refurb then I don't really care because it's the only one that hasn't pooped on me.

[Q] Insurance Claim Replacement Phone

It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?

I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck

I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk

What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
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There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.

MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
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Exactly this!

resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.

I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.

I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.

resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
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Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!

I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?

When I get my new phone, how can I tell if it's new, or refurbished?
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New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.

I think I got screwed by Sprint, need advice

Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.

Wow what a douche. Yeah go to another store not filled with douches

Sprint should still repair rooted phones. It's their policy.
Sent from my PC36100 using xda app-developers app

The charging port is a known issue with the OG I had mine replaced and it was fully rooted, if you have a copy of the contract take it to the store and ask for the manager, or you could try another store
Sent from my PC36100 using Tapatalk 2

I'd first try another Sprint store. Similar situation with me about having a rooted phone. I tried a different store and still no luck, so instead I returned the phone back to the stock ROM including the Spring Boot Animation and Stock HTC Evo 4G Splash Screen. After doing so, I tried again a week later and got it replaced. :good::laugh:
Good luck dude.:highfive:

fro453 said:
Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.
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You said you signed a contract,what was it for?Did you read it?I believe its some kind of release,releasing sprint from having to fix your phone,because it was modded,which breaks the warranty and any kind of tech support for the phone.You signed it now,so they dont have to help you.Thats why they lied to you in the store,they didnt want any problems in front of the other customers.

I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app

Even if that is the case, would I be able to go to a different store without an issue?
Sent from my PC36100 using xda app-developers app

fro453 said:
I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app
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You could always go back and ask for a copy of what you signed, or at least inquire as to what exactly it was you signed. Never hurts to ask. If they give you any crap, ask for the store manager and explain things to him/her, but keep your cool and don't act like an a$$.
Sent using my HTC EVO 4G and a magic wand

I would definitely try another store.

I had a 4G issue on in insured phone and unrooted it. Even though it worked out in the long run I was annoyed that I waited an hour to have the privilege to have a person open my phone to say ah yeah we can fix that and then required me to wait another 1 hour for another person to say ah yeah we do not fix 4G here even though the manager told me that they did. I called customer service during the 2nd hour and did not even know which sprint store was the repair facility and had no idea about the store that I was in untill I gave them the store number. They sent out my phone, I came back 3 days later and @2:00 per instructions, waited and then was told to wait some more since they were not sure if it was in or not.
Anyway I can understand a water issue but this idea that you have insurance and that they may or may not help and the stroke around is lame. They do not seem to have any issues collecting the money. It is also lame that they pull any policy issues since your contract is the back of your signed receipt and that does not include any of these contractual details.

Need to call Verizon about warranty replacement. What version info should I give?

I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks

qw3rty333 said:
I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks
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I just recently got mine replaced by verizon due to my phone having charging issues. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions.
Anyways, not sure how a phone conversation would go, but i would just skip all that and go right to the store (after flashing back to stock of course ) good luck!
edit: my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though). it never even came up. they were very lenient imo. very happy

I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.

qw3rty333 said:
I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.
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I'm assuming you're on Verizon. I noticed they have a promotion on their website that through March 8th they are allowing you to add on their various insurances to your plan. If they send you away just add/upgrade to their best protection (which covers accidental damage) and go in once the Samsung warranty is up. That was my plan anyway, but I'm glad things went smoothly.

Samsung experience

I purchased my Galaxy S6 7/15. I rooted it shortly after. Sometime end of Jan. or Feb. it stopped charging on my Samsung wireless charger. I talked with Samsung TS. They opened a ticket, after having me hard reset which did not fix the problem. I sent back my charger and they sent me a new one. Only to find it did not work either. They wanted me to trouble shoot with them. I told them I now suspected the phone. I found someone with an S6 and theirs charged on my charger with no problem. I called Samsung, they opened another ticket, and wanted me to return my phone. This was not a good time as I was traveling. When it was convenient, I opened a new ticket and returned the phone. The turn around time was not bad, less than 2 weeks. The ticket noted that they replaced components, and that the phone did not pass QA due to rooting. The phone charged fine on the wireless charger for 10 days. Yesterday it failed to charge as before. I just called Samsung. They refuse to repair it due to its being rooted. I told them that was BS! The problem is a hardware problem not a software. The moral, beware they will refuse to repair if rooted, although I did get one repair. Albeit, it only lasted 10 days.

todivefor said:
I purchased my Galaxy S6 7/15. I rooted it shortly after. Sometime end of Jan. or Feb. it stopped charging on my Samsung wireless charger. I talked with Samsung TS. They opened a ticket, after having me hard reset which did not fix the problem. I sent back my charger and they sent me a new one. Only to find it did not work either. They wanted me to trouble shoot with them. I told them I now suspected the phone. I found someone with an S6 and theirs charged on my charger with no problem. I called Samsung, they opened another ticket, and wanted me to return my phone. This was not a good time as I was traveling. When it was convenient, I opened a new ticket and returned the phone. The turn around time was not bad, less than 2 weeks. The ticket noted that they replaced components, and that the phone did not pass QA due to rooting. The phone charged fine on the wireless charger for 10 days. Yesterday it failed to charge as before. I just called Samsung. They refuse to repair it due to its being rooted. I told them that was BS! The problem is a hardware problem not a software. The moral, beware they will refuse to repair if rooted, although I did get one repair. Albeit, it only lasted 10 days.
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Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint store.
JUST UNROOT - Meaning flash back to stock using Odin!! Then you should be good:good:

1619415 said:
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint store.
JUST UNROOT - Meaning flash back to stock using Odin!! Then you should be good:good:
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Unfortunately, I don't have TEP, so I am sure they will charge me.

1619415 said:
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint
Good to know I do have the TEP plan and was wondering about a replacement after a year or so i got mine in december so far couldnt tell you if battery is any worse because it works better now. But guess il try something like losing it. When time comes.
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Jimmy1life said:
1619415 said:
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint
Good to know I do have the TEP plan and was wondering about a replacement after a year or so i got mine in december so far couldnt tell you if battery is any worse because it works better now. But guess il try something like losing it. When time comes.
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When I lost my old iPhone 6, I was charged $200 as a insurance "fee" so I'd recommend just bring it to a tech when they deem it unrepair able. (They don't open phones, unless its a screen thing)
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