Develop Bugs

[Q] Htc evo charging/usb port loose

yes,i know the loose usb is a common issue for the htc evo,i now aim to get a new one,and supposedly it used to cost like $100 for the insurance deductible,but now i have heard that there replacing them for free.I was just wonderin if any1 in dec 2010 - jan 2011 has recently been allowed to get there phone be replaced due to this issue?

I have the exact same issue and i need and answer to this as well (got evo in july)

I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool

mayhem_ said:
I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool
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Click to collapse
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks

Nope not at all it doesnt have to be unrooted
Sent from my PC36100 using XDA App

you will not get charged they will see that it is loose nad give you a new one trust me i went in and they had to order me a new evo. i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao! so when i got home i unrooted and waited for my new evo to come in hehe

blakjak220 said:
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks
Click to expand...
Click to collapse
Didn't want the hassle of getting crap about the root (just in case) so I unrooted before I went there.
They sent me home with my phone BUT they replaced the battery with a full one to get me by.
It didn't even take 15 minutes. He took the phone back to the techs.. came back and said the port is all gone - they cant fix it (which I expected anyway).
He said tomorrow I give them my faulty one and they give me the replacement.

Has this always been the policy - replace the phone rather than repair? Or is this just something that the sprint store tech's don't have the ability and/or equipment to repair. I imagine there's at least 5 or 6 solder points that need to heated to install the new port.
Is this usb issue common with certain hardware revisions, or the replacement will succumb to this sooner or later too?

davidc23 said:
... i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao!...
Click to expand...
Click to collapse
that is awesome

Is TEP required to get this fixed?

Did you try a new USB cord I had this problem and it turns out the original cord had worn out. Not the phone hardware.

My Samsung customer service experience

With so many stories of bad customer service from various companies, I thought I'd share a story of great service.
After months of working well, my Verizon Galaxy Nexus starting getting really hot and draining batteries dead. I would go to sleep with 60% charge and wake up 7 hours later with a dead battery that would not even take a charge anymore (tried everything - long term battery/SIM pulls, restoring to stock, different battery, different charger, restoring to stock - nothing solved the problem).
I called Samsung customer support, got a human right away on a Sunday night, and explained the problem and the troubleshooting I had tried. I also explained that I bought the phone used on Craigslist and had neither the original purchase invoice nor any warranty papers.
First, they explained that since I had already gone through the usual steps to troubleshoot, they weren't going to make me jump through any hoops. Second, they checked my IMEI and confirmed the phone was still eligible for warranty repair and that I didn't need any papers for that. They then promptly emailed me a shipping label (they paid for round trip shipping), sent me status updates during the repair process that involved replacing a component in the phone, and had my repaired phone back to me a week later.
Two more things - I sent them a stock ICS phone with a locked bootloader, and they sent my phone back to me repaired with JB (JRO03O build) installed and an unlocked bootloader!
I really couldn't be more pleased with this customer service experience.

Amin Sabet said:
With so many stories of bad customer service from various companies, I thought I'd share a story of great service.
After months of working well, my Verizon Galaxy Nexus starting getting really hot and draining batteries dead. I would go to sleep with 60% charge and wake up 7 hours later with a dead battery that would not even take a charge anymore (tried everything - long term battery/SIM pulls, restoring to stock, different battery, different charger, restoring to stock - nothing solved the problem).
I called Samsung customer support, got a human right away on a Sunday night, and explained the problem and the troubleshooting I had tried. I also explained that I bought the phone used on Craigslist and had neither the original purchase invoice nor any warranty papers.
First, they explained that since I had already gone through the usual steps to troubleshoot, they weren't going to make me jump through any hoops. Second, they checked my IMEI and confirmed the phone was still eligible for warranty repair and that I didn't need any papers for that. They then promptly emailed me a shipping label (they paid for round trip shipping), sent me status updates during the repair process that involved replacing a component in the phone, and had my repaired phone back to me a week later.
Two more things - I sent them a stock ICS phone with a locked bootloader, and they sent my phone back to me repaired with JB (JRO03O build) installed and an unlocked bootloader!
I really couldn't be more pleased with this customer service experience.
Click to expand...
Click to collapse
since my first mobile i ever had a good opinion on their customer support.
I remember that on my Omnia HD i have broken the audio speakers and they fix it and replace the battery.
I didn't had problems with battery but they change it for nothing!

Glad to hear that Samsung is on the ball as far as customer service and the RMA process is concerned. HTC also went to some impressive lengths to provide an excellent experience with two Evos that I had to send back. Sounds like Samsung went a step further too. I paid for shipping to HTC on both devices.
Sent from my Galaxy Nexus using xda premium

Oh man, if it would have been an LG device then they would have probably flashed it back to stock and sent it back to you without even trying if the problem is solved
Sent from my Optimus 2X using xda app-developers app

kaspar737 said:
Oh man, if it would have been an LG device then they would have probably flashed it back to stock and sent it back to you without even trying if the problem is solved
Sent from my Optimus 2X using xda app-developers app
Click to expand...
Click to collapse
I restored it to stock (and locked) before I sent it in. That's why I was so surprised when they sent it back to me unlocked!

I think I got screwed by Sprint, need advice

Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.

Wow what a douche. Yeah go to another store not filled with douches

Sprint should still repair rooted phones. It's their policy.
Sent from my PC36100 using xda app-developers app

The charging port is a known issue with the OG I had mine replaced and it was fully rooted, if you have a copy of the contract take it to the store and ask for the manager, or you could try another store
Sent from my PC36100 using Tapatalk 2

I'd first try another Sprint store. Similar situation with me about having a rooted phone. I tried a different store and still no luck, so instead I returned the phone back to the stock ROM including the Spring Boot Animation and Stock HTC Evo 4G Splash Screen. After doing so, I tried again a week later and got it replaced. :good::laugh:
Good luck dude.:highfive:

fro453 said:
Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.
Click to expand...
Click to collapse
You said you signed a contract,what was it for?Did you read it?I believe its some kind of release,releasing sprint from having to fix your phone,because it was modded,which breaks the warranty and any kind of tech support for the phone.You signed it now,so they dont have to help you.Thats why they lied to you in the store,they didnt want any problems in front of the other customers.

I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app

Even if that is the case, would I be able to go to a different store without an issue?
Sent from my PC36100 using xda app-developers app

fro453 said:
I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app
Click to expand...
Click to collapse
You could always go back and ask for a copy of what you signed, or at least inquire as to what exactly it was you signed. Never hurts to ask. If they give you any crap, ask for the store manager and explain things to him/her, but keep your cool and don't act like an a$$.
Sent using my HTC EVO 4G and a magic wand

I would definitely try another store.

I had a 4G issue on in insured phone and unrooted it. Even though it worked out in the long run I was annoyed that I waited an hour to have the privilege to have a person open my phone to say ah yeah we can fix that and then required me to wait another 1 hour for another person to say ah yeah we do not fix 4G here even though the manager told me that they did. I called customer service during the 2nd hour and did not even know which sprint store was the repair facility and had no idea about the store that I was in untill I gave them the store number. They sent out my phone, I came back 3 days later and @2:00 per instructions, waited and then was told to wait some more since they were not sure if it was in or not.
Anyway I can understand a water issue but this idea that you have insurance and that they may or may not help and the stroke around is lame. They do not seem to have any issues collecting the money. It is also lame that they pull any policy issues since your contract is the back of your signed receipt and that does not include any of these contractual details.

I have Burn In, advice?

I have burn in on my S3, it is from a golf GPS app that I use frequently. I used it for about 6 months with no problems, then all of a sudden after 1 round of golf a couple of weeks ago the outlines of the app are intensely burned into my screen. I am not sure I understand why all of the sudden it became an issue, as I did not change any settings prior to the round and used it how I always used it before.
At any rate, I'm still within the year of when I purchased it from AT&T. I called AT&T and they told me my options, please let me know what you think:
1. try to get Samsung to replace (do they cover burn in?)
2. AT&T warranty center will replace with a refurbished (most reasonable option, but I've had really bad experiences with AT&T always replacing the phone with a *more* broken unit than the one it was replacing...so am scared of this)
3. AT&T says I am eligible for an upgrade, so I could get a free S3 from them or get a new S4 and pay upgrade price
4. combination of 2 & 3, get a refurbished to replace my burned in S3, sell on ebay and then upgrade to the S4--maybe someone else will have better luck with a refurb'd item, as they never work for me
What do you guys think?

tuffluck said:
I have burn in on my S3, it is from a golf GPS app that I use frequently. I used it for about 6 months with no problems, then all of a sudden after 1 round of golf a couple of weeks ago the outlines of the app are intensely burned into my screen. I am not sure I understand why all of the sudden it became an issue, as I did not change any settings prior to the round and used it how I always used it before.
At any rate, I'm still within the year of when I purchased it from AT&T. I called AT&T and they told me my options, please let me know what you think:
1. try to get Samsung to replace (do they cover burn in?)
2. AT&T warranty center will replace with a refurbished (most reasonable option, but I've had really bad experiences with AT&T always replacing the phone with a *more* broken unit than the one it was replacing...so am scared of this)
3. AT&T says I am eligible for an upgrade, so I could get a free S3 from them or get a new S4 and pay upgrade price
4. combination of 2 & 3, get a refurbished to replace my burned in S3, sell on ebay and then upgrade to the S4--maybe someone else will have better luck with a refurb'd item, as they never work for me
What do you guys think?
Click to expand...
Click to collapse
4 sounds like a good solution. Although, the S4 is like the S3s, pretty much the same phone, with some small upgrades.
You can also try your luck with a refurb and keep your upgrade for something better. Summer is coming = device release.

Got a replacement yesterday. So far, so good. It even seems to work with GPS better than my previous one. Hopefully it lasts!

So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??

tuffluck said:
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
Click to expand...
Click to collapse
On stock? Or you played with it a bit (ROM and such)?

tuffluck said:
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
Click to expand...
Click to collapse
I had a Galaxy 4G that used to do that all the time, the only fix was to reboot it before charging (every couple days). Depending on how much you are willing to pay I think I would go with the S4 option since you are probably only going to get refurbished phones as replacements.

BWolf56 said:
On stock? Or you played with it a bit (ROM and such)?
Click to expand...
Click to collapse
The replacement phone is stock...I haven't done anything to it.
Gage_Hero said:
I had a Galaxy 4G that used to do that all the time, the only fix was to reboot it before charging (every couple days). Depending on how much you are willing to pay I think I would go with the S4 option since you are probably only going to get refurbished phones as replacements.
Click to expand...
Click to collapse
Is there any phone better than the S4 anticipated to come out in the next 9 months or so? Removing the battery every now and then isn't a huge deal, though when I buttoned everything back up and put the case back on, it caused the corners of my Zagg to stretch out a little which is really annoying. I wonder if doing this repeatedly could cause the Zagg to get worse.

tuffluck said:
The replacement phone is stock...I haven't done anything to it.
Is there any phone better than the S4 anticipated to come out in the next 9 months or so? Removing the battery every now and then isn't a huge deal, though when I buttoned everything back up and put the case back on, it caused the corners of my Zagg to stretch out a little which is really annoying. I wonder if doing this repeatedly could cause the Zagg to get worse.
Click to expand...
Click to collapse
If Samsung keeps to it's current strategy, you will probably be looking at the s5 in a little more then 9 months....

Wifi + Bluetooth not enabling anymore

Dear Forum Members,
I don't know what to do anymore. I am at your mercy. Tried everything I can. Can't seem to solve it myself.
I bought me Samsung Galaxy Tab S 10.5 SM-T800 1 1/2 years ago and was extremely happy with it. Everything worked like a dream. I rooted it after a few weeks because I wanted to get a network going. No problems at all. A few days ago I turned it on and I didn't have any Wifi and Bluetooth was also not turned on. I don't use Bluetooth but it was on at default. I tried working with my router, modem, you name it, it wasn't my connection, so then I tried the tablet itself. Some people said it was SideSync, so I removed that, didn't do anything. I was still using android 4.4.2 so I installed 5.0.2 unrooted and that didn't do anything. After that I wiped everything and went to factory default, no difference. In the end, I looked everywhere, even removed the back panel to see if a connection was loose but everything looks fine. I did another clean install from a firmware installed from the Samsung website to make sure and still, same problem.
I rooted the device, so my warranty is gone.
I don't know what to do now. I use the tablet a lot but mostly online but can't anymore.
I would be very grateful if someone could help. This tablet means a lot to me. My little Sammy :crying:

Nobody?
Edit: Have tried starting in safe mode and nothing changes.
It did work one morning for like half an hour for some reason. Very strange. Then it stopped working again. It does now sometimes show some networks in the area and bluetooth does work sometimes but it wifi and bluetooth disconnects immediately if you connect.

I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*

statustray said:
I was in the same situation as you. I ended up sending my device into Samsung for warranty repair. I sent out it last week, and I received it back Tuesday afternoon. Crazy thing was, when they sent it back, there was no paperwork in the box. *Yikes*
Click to expand...
Click to collapse
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:

Giant Shadow Lurker said:
Thanks for sharing your experience, did it in the end get repaired?
Here is what happened with my device.
I contacted the shop and they wanted to send it to a verified repair shop and that I might need to pay money because I rooted my device. In the European constitution it says that if it is not caused by rooting, they can't void the warranty, so I mentioned that and they said it was true but the repair shop was the one who should make sure what the problem is, not them. But I found it a bit fishy so I searched on Twitter for a Samsung account and contacted a very nice woman on there. I asked here about my problem, said what the shop was going to do, she asked what the repair shop's name was and verified it was a good one. She even helped with some tests to see if some things wouldn't solve the problem. Asked her about the warranty and she told me about the European constitution law and that if it wasn't caused by a software problem, it shouldn't cost me anything.
The shop I was talking with saw me talking with them and I think they freaked out a bit. They sent me and the woman from Samsung a message what I wanted to do and I wanted to send it in for repair. I did this and a week later I got it back at no cost and the motherboard was busted. I did get paperwork with my package. Even got my original box back with it and my original cord. Even got a new USB cord for the trouble.
My Sammy is working like a charm again and I love it to bits! Samsung has greet service on Twitter and the repair service is also great!:good:
Click to expand...
Click to collapse
Oops.... I forgot to mention it... but yes my device was repaired. It had root going to the shop and they didn't say anything about it being rooted. I am just not exactly sure of what they fixed so I think I am going to call in tonight and see what they did to resolve the issue.
So far, so good with it.
Here's what I hate though.... there's 1000s of folks all experiencing this very same problem as what we were experiencing. My warranty is up in just a few days because i didn't purchase an extended warranty from the place I purchased it from (BestBuy). I don't even know how long the warranty is on whatever repairs that they did. *Yikes*
BUT, I am glad you were able to get your issue resolved as well. That's awesome!

I think it's a design flaw in the first few models. Most devices these days have problems at the beginning when they come out. Dare I mention the XBOX360 that was a problem for it's entire run. I had the luck of only having to repair one but I have known people who had to send in multiple or buy multiple new ones. I probably sound like a grandpa at 28 years old but they don't make things like they used to. They test things in the field on paying customers and that is horrible. Same even counts for pharmaceutical products, it's horrible. But people buy and if demand keeps asking, they keep pumping stuff out. It's not about making a product to be proud about, it's about money, and making money as fast as possible. It's understandable to a degree, but the extremes most companies go to is just ridiculous and the people they hurt with it is even worse. But the market is also way to competitive to not do those things. They would go bankrupt in a year or less if they would do it in a fair and honest way. The world isn't fair and honest. It's a bitter view on the world and the market but these wonderful devices get made in horrible conditions by people that get payed horrible wages commanded by people that get payed incredible wages. In the end, there have to be people that are on the losing side and that are often customers and laborers. And normal people can't win from a big company, whatever they do.
Sorry for the rant. I feel very strongly about injustice in jobs and the unfairness in the world. I really wish we could go back to a time where people are proud of the things they make and sell and everyone would profit from it in some way.
What I have noticed ever since my tablet returned is that my battery is lasting much longer. Maybe it's the new motherboard or they put in a new battery pack. Have you noticed this as well after the repair?