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Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
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I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
Hey everyone.
So basically, I live in Hong Kong, and there is an official HTC support center.
So I bought an HTC One X from my carrier, and then after a few days, I noticed I had a yellow spot, but before I detected this problem, I already went on HTCdev and unlocked my bootloader. So I called up HTC HK and talked to a guy, he insisted that I am able to fix it for free. Now, don't ask me why my carrier didn't take it in, they said I must bring it to HTC support center in Yau Ma Tei because it was beyond the 7 day in-store exchange warranty.
I sent my phone in the first time because of the screen issue, and it took about a week. They called me and said, that they are unable to replace the entire device because I unlocked the bootloader, telling me it will cost HKD 1800, and I said, NO! I sent it in because of the screen and not the motherboard! They replaced my phone's screen only, and not the entire device. So when I got my phone back, I had the exact motherboard which said "RELOCKED" and my Serial number matched up with my old one. So they had their hands digging through my 12 day old phone. I checked my phone for other defects, and wouldn't you know it, I found out ANOTHER problem on my screen, yellow spots appeared somewhere else as well as either a dead pixel was located in the middle of the screen, or a speck of dust, I'm not sure. So I yelled at them, and they took it back in.
The second time I sent it in, as I said before, was because of the unidentified dot in the middle of the screen AND the relocated yellow tint on the screen. As they stated before, they said they can't replace the entire device due to the unlocking of the bootloader, so they replaced the screen again. I was told to check the phone, and I found hairline cracks all over the phone. I WAS ABSOLUTELY FURIOUS. All those cracks were due to the repair and poor service, **** SERVICE REPAIR. Okay, I calmed down, I sent it back in, and they said they will replace the housing for me. I was infuriated at the fact that after I told them to repair it for me again, they told me that they will now ask a "Senior Technician" to look over this case, in my head I thought "WHAT THE ****, did you ****ing ask a "Junior technician" to fix this HKD5198 phone?" But I let it all slide, and I got it repaired again.
So yes, the last repair was because the casing was cracked. I took it back in, and was extremely dissatisfied with their repair service. So after listening to all the bull**** they told me AGAIN (voided warranty due to bootloader unlock), I verified my entire phone and checked everything, to make sure everything worked and looked good. I left the place with a fully functioning phone with no yellow spots and unidentified black spots on the screen.
I left the HTC support center, which is a 30 minute ride from my home area (Mid-Levels), and went to my service provider (one2free), I requested to see the senior manager of the company, waited for 15 minutes, and then when I saw him, we requested to speak in a private level of the shop. All staff were forced out of the level, and we started yelling at him. After 45 minutes of constant replies saying "We can't replace your phone directly because firstly, your phone is over the 7 day in-store exchange warranty, and secondly, we need to ask HTC for permission first". At this time, it was around 10pm, and he finally gave in because he was a nice person and we were one of the extreme-VIPs with over 10 unlimited contracts per month (HKD 500/number = HKD5000 a month). After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
I missed my beloved HTC One X because of the speed and elegancy, so I decided to head over to 3 HK (Hutchison Telecom HK) and my friend took my Samsung Galaxy S II, then helped me get a brand new second batch HTC One X under his number and I was so happy. Flawless to the perfect detail.
That was my story. You guys have any stories on your warranties and HTCdev unlocks? Post below!
That's one hell of a story xD. Good to hear it all turned out well even though you had to go through all that ****. I want to root my phone but because of these stories I don't want to unlock the bootloader...
I have a small yellow dot on the left side of the screen. It's almost not visible only if you look closely on a white background. It doesn't bother me and I could've gotten worse problems so yeah I decided to be happy with this model.
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
Lol @ you yelling at them
And then taking the manager into a level and kicking the staff out to YELL at the manager aswel lol nice problem solving
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
Sent from my Galaxy Nexus using Tapatalk 2
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
I had a screen problem too but not a yellow spot. If i change the brightness to full and use a black wallpaper you can see a blue spot in the middle of the screen. This is my second HOX after i returned the first one through my carrier in australia because of screen flex and cracking and it took 2 weeks.
Sent from my HTC One X using Tapatalk 2
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
BarryH_GEG said:
The first post in this thread started on May 2 warned everyone that HTC's no longer providing warranty repairs if they detect a device has had third party s/w loaded on to it. You can unlock the bootloader and still get work done under warranty but you can't load non-official ROMs. There are at least three different threads discussing this and one provides a link to spam HTC's blog in the UK voicing disapproval of the new policy.
http://forum.xda-developers.com/showthread.php?t=1631466
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Click to collapse
Read the entire forum post a few days ago. I sent the device in with a relocked bootloader with the stock RUU reinstalled in it. I know that there was no "illegal software" (as they called it in the other port) present on the device when I sent it in 3 times.
anfozy said:
They were a crap service and didn't help you much but after you kicking staff out of a level to yell at the manager
Don't expect the manager to help you out much even if you are "VIP" and you go off at the manager hes going to think your an arse and just find the fastest way to get rid of you
I used to work for a service provider in back end and the staff from front desk would always come out to the back and the first thing they'd say is "some prick just went off at me" and if its something that particular staff member didn't do and it was another staff members fault your name and "your a prick gets passed" around the office and nobody will want to help
The best way, is just let whoever your speaking to, know that youre not happy with the service your getting and that you're not actually angry at THAT person your speaking to
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In Hong Kong, one2free/CSL 1O1O is the most "luxurious" and "prestigious" carriers out there for business and high-end markets, so they state. In theory they are supposed to give out good handsets and not flawed ones. Every handset could be flawed and the manufacturers don't want it to be flawed, but the fact that they had the policy of 7 day in-store exchange and I detected it one day after, is just stupid.
But, I know, we weren't actually actually mad at the person we were talking to, he was just trying to help. The other person who was actually furious was because of the phone. We resulted in a happy ending anyways, and that guy told him he wasn't angry at him, rather he was just angry at the service HTC had to provide. We're not that cold hearted you know
I understand where you're going where you said that reasoning is the best way to handle these types of situations, but then it also requires a bit of yelling, and I'll talk about it below.
BenPope said:
Sounds like the device was fixed under warranty. His complaints are that he had to travel 30 minutes and ask more than once for repair.
He wanted a replacement device after voiding the warranty, but didn't want to pay for it, so they replaced the screen under warranty (twice?). And then the casing.
You can't please everybody.
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Yes, you can't please everybody. But have a think about this: How could a repair center do such a crap job that they had to repair it 3 times consecutively? Did they not do a quality check after they fixed the device? I mean, even if I did want to just replace the screen, they should have done it more professionally, not break the casing while repairing the screen.
etismyname said:
how typical hk person OP is. (I am from HK as well, we are also known as the complain society)
voiding the warranty with htcdev before getting a replacement phone.
doesn't want to pay for repair even though the warranty is voided.
screaming and yelling...
A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)
and then break yet another phone lol
Can't say I feel sorry about what happened to you :S
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Click to collapse
We're not really classified as the "complain society", we just have many lazy people working for high-end companies and don't do ****, try to get rid of their assigned jobs as soon as possible and just slack off. Without requesting (yelling) to see the manager, they probably would just lie to you and say "Sorry! The manager is not here". As soon as they know how furious we are, they wouldn't mess with us and they would do their job properly.
Maybe if you lived in Hong Kong long enough and had the experience of poor service everywhere, you would know that yelling at them to get them to do something is the only way to get what you want.
If we didn't yell at them, they wouldn't have even prioritized this problem and just told us to leave with a broken phone because of a manufacturing defect on the phone THEY supplied.
This message is just to warn people that if you unlock your bootloader in Hong Kong, and you need a repair, they will repair, and not exchange, as many times as you want.
Hong Kong is a good place, but filled with lazy people due to the current social pressures. Let's say you try reasoning with them, without demanding them to look at your current VIP status, they would LITERALLY just ignore you, and tell you that they won't be able to replace it for you.
When you said "A VIP expecting best services because his is an expensive phone (they use the more experienced to fix more complicated issues, not based on the phone price)", I know where you're going at, you can't have everything. But try thinking, if you had your phone repaired, and then you knew it was an intern who repaired your phone, you would know it was poorly repaired or not, but most likely as your schemas will tell you that experts are more superior in skill that interns.
To be honest, I was fine with my repaired phone. It was the other guy I was with who had a bad day, and demanded that I go exchange my phone at my carrier. I gave my phone to him and went off looking at other phones, and he was just yelling at them in the private room. I didn't know how they actually got it exchanged, but the reasoning guy was there as well, so I guess after some demand to realize priority in this situation, and then 30 minutes of reasoning, everything worked out fine. I got my phone and left, really without saying a word.
Well, I have to agree that the repairwork sounds shoddy. When they fixed my DesireHD, they did great job in Yau Ma Tei.
And yes, service can be bad here.
Can I ask somethin about that famous yellow screen defect and flex issue?
Is it something that the phone comes with from the first day or is it developed gradually?
I mean, if we know that those are the 2 well-known issues, when we buy our phone we can check it for a couple of days and then root. Now, if the problem will develop later, we are in trouble. I'm waiting mine in a few weeks and that's why I ask.
Actually I am from hk lol
We are one hell of an abusive customer is king society.
I worked in service sector for half and it is insanely difficult to please any customers.
People asking for special favors or deals because they are buying expensive items.
I know that sometimes it feels like you have to get the situation serious for them to do anything. But most often when you have to go that far, you are disturbing other customer's who are being serviced.
The manager resolved to those solutions (such as giving a replacement phone when warrenty is void) is actually to shut you up asap. You aren't meant to get repair or replacement once warrenty is void (or so I think it is anyway).
Now that you or your fd has got it, you would feel it is their fault at the start for not just giving you one.
But you ain't supposed to have one.
So don't call them ridiculous, or need to yell to get them do something.
Generally these cases are out of standard routine and not fair for other customers
Sent from my HTC One X using XDA
As stated, I did all this at night, in a special room. No other customers were there, it was dead quiet.
The point isn't that I voided my warranty. It is half of what I'm saying. We were upset of the job HTC did to repair my phone. And obviously its not like they didn't take my phone because of the warranty void, it was that we wanted to exchange a defective phone 12 days after purchase, 5 days beyond in-store exchange. Even 3 has a 14 day in-store replacement service, why does 1O1O only have 7? That's what I'm saying. Hong Kong carriers don't really give a damn if you unlocked your bootloaders, they don't know how to even check, its only the HTC service center that does this.
The point is, I am supposed to be issued a replacement if the phone THEY supplied had a defect and I had to go exchange it three times. They didn't care for bootloader unlocks, they just cared for their stupid 7 day in-store warranty and their lack of support after that.
Sent from my HTC One X using xda premium
SGS2 LTE rooted or not?
Dear Nicholas,
I have been doing exhilarating research about rooting these days because the information available for my phone is a little confusing, really. So I'm quite anxious about making mistakes and all, you know ;-) and getting into trouble like yours.
Now you have just briefly mentioned here that:
nicholaschum said:
After a while, he finally decided to change my phone to the Samsung Galaxy S II LTE phone, which I used for one week. I rooted that phone, and when I restarted CWM recovery, the softkeys broke, even after stock software restore, it was still broken, so they exchanged it for a new phone.
Click to expand...
Click to collapse
I just got a new GT-I9210 LTE and the rooting information is very confusing everywhere, people using Skyrocket ROMs and such claiming they're the same, but many saying the soft keys broke. Apparently this particular model doesn't have a solid community of users like Nexus or others. So I'm quite anxious about making mistakes and all, you know ;-)
And I happened to come across your post in another thread titled "[Q] Samsung Galaxy S II LTE Root [SOLVED]" from May 9, where you said that you successfully rooted SGS2 LTE (your mentioned specs exactly match mine) and your soft keys and everything works perfectly.
Now, I'm not trying to catch you out or anything, I was very excited when I found your instructions there first but I am just wondering, is this the same phone you are talking about here and there?
I would like to follow your method if it really worked.
Guys,
Was wondering if any of you are suffering from HTC service center as i do.
Would like to let you know about my experience.
I have purchased my device about 6 months in Taiwan as in my country it wasn't available yet.
After a month of use i experienced some issues with the power button & 3G signal, and send the device to Greece service center.
After about 8 weeks that i didn't get my device back, I couldn't keep quite about the fix duration I raised a complaint via HTC site.
Surprisingly they have apologized (more then once) and sent me an "HTC Desire HD" as a compensation & my device was fix in a matter of days
Now things go terribly wrong, i got my device broken!!! and not by me, you could clearly see that in the attempt of pulling the screen out of the cover they have BROKEN it!!!
Yet again i found my self complaining about the "FIX" and the conclusion of the investigation that HTC raised was that i have broken it ???:silly:
Luckily for me i have talk with the local distributor about my case and he have changed my cover for FREE (yes, yes FREE!!!)
After all that saga i have found that the signal issue was not fix and i have send the device again to HTC Greece center.
They have signed on the delivery of the package on the 26/10/2012
UNTIL TODAY (AFTER 8 WEEKS) THEY ONLY SAY THAT THEY ARE WAITING FOR SOME PARTS TO FIX MY DEVICE!!!
I'm MAD for the premium money i had to pay for such a service.
I'm kind of HTC freak and had 8 different devices for about 6 years,I think that it's not becoming to such a large company to have service issues.
Hopefully will get my "ONE X" soon and start to enjoy it
Have you all a nice weekend and Merry Christmas.
Dotan.
Worsrt service in greece
I just got screwed from htc greece today...
I send my phone for repair the first time for screen scratches as i bought the phone and had scratches.
And after a month of lying that they cant see the serial number of the device i got it back with a note saying that they found no problem... a month to tell me they found no problem.
Second time i send it in after 5 months of having the device for the wi fi problem and those bastards at htc greece kept my phone for 40 days and then i tryed to contact them they said that they changed the battery and the motherboard and are waiting a third part NOT TRUE i got the device nack with the repair note saying that they only changed the motherboard.
After almost 2 months i got my device with a diferent problem it looses gsm signal and i have to restart the phone to get signal.
Here is the good part i send it back and they told me they wont accept my waranty because the screen is not in perfect place and i have to pay 180 euro for the repair WTF, the way i see it they are lying to avoid the waranty since they are the ones who opened my phone 3 times.
Screw htc greece they are thiefs trying to avoid my waranty, i even told them ok lets asume that the screen somehow moved why wont you change the damn faulty motherboard you installed, and they answer "sorry since the screen is a bit missplaced we cant accept the waranty".
Htc greece = fraud now i have to press charges for fraud...
Why did i even bother to leave the samsung sceen this was my first and last htc device.
No doubt it was a great device and it still is but htc greece service is the mafia of mobile phones..
sorry to hear that my friend, hope you'll get the device soon!! i have it for 3 weeks now and its amazing, so hope they'll get it fix so you could enjoy it too!
Tell them "A yamissoo roofiyanos"
Sent from...... Who cares any way.
they insist i have to pay...i contacted my lawyer and he will press charges for fraud. Such a same for a so great device to have such a lame servise.
To kedp it short i send in my device for the wi fi issue and they send it back with a faulty motherboard that they installed tha loosed gsm signal completely and i have to restart
And they dont accept my waranty because they say the screen is a bit missplaced and they are the ones who opened my phone 3 times for repairs.
The irony is that i didnt want to root so i wont loose the warranty...
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
i think that my htc one x got some wifi issues but after reading some of the complaint about the services, i'm kind of afraid to send it for repair now.
Thanks Guys.
I really hope to get my HTC OneX soon.
One thing for sure is that will sell it as soon as possible and will move to a better service oriented company.
"nemer12" i know you are right about the service, but iPhone????
HTC should reorganize there stuff and understand that without service they will be in the same spot as RIM today.
Will keep you posted.
from what i understand its better to solve the wi fi isue your self since you wont void the waranty.
you void the waranty if you remove the motherboard where the waranty sticker is
If you send it in for.service... then you are for a treat, they might even whant to avoid the waranty and try to make you pay like they did to me
Hi Guys,
Another week has passed, and we start week number 9.
Still no word from HTC service center about repair time frame.
I have also send a note to VP of customer care in FB :fingers-crossed: , but didn't get any reply just yet.
Really hope that my phone is not lost forever in there system.
Keep you posted in a week.
if i have to pay for the wifi fix then i will go to law ...because it's not my fault and yes...but i hope germany and there " HTC service" is not so bad like in other countries...
propably you will be fine i dont think service in germany act like in greece, in greece they try to robe you, i bet if i had a single scratch they would say that scratching my phone voids the waranty.
I actually got the best service. My bootloader was relocked, and they replaced my whole screen and fixed the wifi hardware problem in 5 days. Of course they charged for the screen. Also, when I told them from which shop I bought it from, they didnt even ask for a receipt!
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Laurentius26 said:
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Click to expand...
Click to collapse
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
You don't need to apologise to me.
I didn't miss your point as I do not miss many moaners here on the board, moaners who do miss my point and keep continue coming here, stubborn people who probably never want to understand.
To my opinion you do try to KILL HTC as what else are you trying here, you think you will get a new phone with opening this thread?
Anyway you did made your point as I understand it's useless to answer people like you.
You too, have a nice day.
dotanfeldman said:
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
Click to expand...
Click to collapse
nemer12 said:
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
Click to expand...
Click to collapse
yeah right....
A friend in Romania with an Iphone 4S that was under warranty but with serious problems (signal,camera,battery not charging etc) was offer for free and iphone 4!!!!!!!!
Or if she didnt want that the gave her a discount of 150 euros to buy a new Iphone 4S......
I bought a Note 2 off eBay. It was in perfect condition, it had no problems. Lately my phone has been getting really really hot. One day I had it charging overnight, that night the weather dropped and when I picked it up the next day I noticed a line across the top of the screen. I didn't understand how this could of happened since I never drop my phone and I usually keep it in the case and holder combo. I could only assume the overheating caused it.
I contacted Samsung Support and told the rep what happened. He said that it was probably the battery that caused it and said an overheating issue would allow it to be repaired under warranty. I sent it in and never received any status alerts (like I was told I would) about the phone. I checked today and it said it's been on hold because "Customer didn't acceept the payment". I was furious. Payment for what??? "PHONE IS OOW BY CONDITION, THE LCD IS DAMAGED, NEEDS PAYMENT."
I called to see what's going on and the agent kept giving me the same scripted response of "the phone was damaged, any damage voids the warranty". I told him the issue and he kept telling me "I can't speculate on the condition of your phone sir. It is not in front of me. Your warranty is voided. It will cost $191.60 to repair your phone". I told him I wanted to speak with his supervisor. He said "He will say the same thing sir. Your warranty is voided. It will cost $191.60 to repair your phone". I said "Ok, I still want to speak with your supervisor". He said Ok, then put me on hold for 15 mins. Then the line went dead.
Is there anything else I can do, or am I SOL?
when you buy cheap used phones on Ebay, you never know what is really going on with them; obviously, yours had issues that didnt show up right away..
I dont think Samsungs warranty extends to subsequent users after the original owner...
Dont expect perfection when you buy used phones on ebay..
Hopefully this will help you in the future.
Saiyan26 said:
I bought a Note 2 off eBay. It was in perfect condition, it had no problems. Lately my phone has been getting really really hot. One day I had it charging overnight, that night the weather dropped and when I picked it up the next day I noticed a line across the top of the screen. I didn't understand how this could of happened since I never drop my phone and I usually keep it in the case and holder combo. I could only assume the overheating caused it.
I contacted Samsung Support and told the rep what happened. He said that it was probably the battery that caused it and said an overheating issue would allow it to be repaired under warranty. I sent it in and never received any status alerts (like I was told I would) about the phone. I checked today and it said it's been on hold because "Customer didn't acceept the payment". I was furious. Payment for what??? "PHONE IS OOW BY CONDITION, THE LCD IS DAMAGED, NEEDS PAYMENT."
I called to see what's going on and the agent kept giving me the same scripted response of "the phone was damaged, any damage voids the warranty". I told him the issue and he kept telling me "I can't speculate on the condition of your phone sir. It is not in front of me. Your warranty is voided. It will cost $191.60 to repair your phone". I told him I wanted to speak with his supervisor. He said "He will say the same thing sir. Your warranty is voided. It will cost $191.60 to repair your phone". I said "Ok, I still want to speak with your supervisor". He said Ok, then put me on hold for 15 mins. Then the line went dead.
Is there anything else I can do, or am I SOL?
Click to expand...
Click to collapse
You may be SOL this time. Next time you ship anything to anyone for repair, take extensive photographs of the items before shipment. I had a rep from Seagate try to tell me that a drive I pulled from a server for RMA replacement was void because "all of the screws" were missing. This was of course complete BS, and when I sent them the photos of the drive before I shipped it and when they sent it back unrepaired, they changed their tune. They sent me a prepaid box to ship the drive back to them and replaced it without further question.
I wouldn't be surprised if someone dropped your phone or damaged it in shipping and now they are passing the costs onto you. Ask for photos of the alleged "LCD damage".
Good luck,
Mike
mcapozzi said:
You may be SOL this time. Next time you ship anything to anyone for repair, take extensive photographs of the items before shipment. I had a rep from Seagate try to tell me that a drive I pulled from a server for RMA replacement was void because "all of the screws" were missing. This was of course complete BS, and when I sent them the photos of the drive before I shipped it and when they sent it back unrepaired, they changed their tune. They sent me a prepaid box to ship the drive back to them and replaced it without further question.
I wouldn't be surprised if someone dropped your phone or damaged it in shipping and now they are passing the costs onto you. Ask for photos of the alleged "LCD damage".
Good luck,
Mike
Click to expand...
Click to collapse
Thanks, I actually did take photos of the screen. How would I request them to take photos? I have no contact info for this "repair center". They never contacted me, if I didn't call the call center I wouldn't have even known where my phone was. I think my biggest problem with this is that I've been given zero information about my phone and I just have to take this outsourced rep's word that I broke my phone and I need to pay them.
wase4711 said:
when you buy cheap used phones on Ebay, you never know what is really going on with them; obviously, yours had issues that didnt show up right away..
I dont think Samsungs warranty extends to subsequent users after the original owner...
Dont expect perfection when you buy used phones on ebay..
Click to expand...
Click to collapse
The phone was basically new. Samsung told me the warranty started the month I got it. It wasn't registered to anyone, I didn't even register it until I first called.
From my experience from working for customer care for the mobile industry; dont ever count on warranty to fix your issue. Insurance works better, but they can screw you over with that as well. Even if its not damaged...
Samsung said:
the phone was damaged, any damage voids the warranty
Click to expand...
Click to collapse
So basicly that means there is no warranty...
I have called samsung in the past also and had issues with there customer service for mobile devices over the stupied usb plug that just pops out, that i just ended up throwing away and buying my own. Sorry to hear about your issues but I would request if they could just ship the phone back to you and you'll fix your self because all there going to do is fix the screen and not do anything with the overheating.
Regardless of the outcome. ..the story holds true. ..
Samsung gets bad or broken devices pushed to them every second of every day. ..
These devices are turned in under warranty and are clearly "NOT" a warranty issue. ..
Then people get mad for having to pay in getting the device fixed..
Now don't get me wrong. ..I'm no sammy fanboy....and absolutely sympathize with your situation. ..but honestly. ..
Those techs know what to look for when finding damaged device's. ..
And when they put the device through it's paces on the test bench. ..the truth pops up...
Battery was clearly not the issue. ..and the display was...
And it's very likely that the person selling the phone on ebay knew it too...
You are a victim of a shady deal. ..
And yes. ..you have an option. ..sadly it's $191 and change to exercise it...
Not your fault. ..and not Samsung either. ..
The rip off that sold you a bad device is to blame. ..and owes you about $200 as I see it. ..
Buyer beware. ...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
gregsarg said:
Regardless of the outcome. ..the story holds true. ..
Samsung gets bad or broken devices pushed to them every second of every day. ..
These devices are turned in under warranty and are clearly "NOT" a warranty issue. ..
Then people get mad for having to pay in getting the device fixed..
Now don't get me wrong. ..I'm no sammy fanboy....and absolutely sympathize with your situation. ..but honestly. ..
Those techs know what to look for when finding damaged device's. ..
And when they put the device through it's paces on the test bench. ..the truth pops up...
Battery was clearly not the issue. ..and the display was...
And it's very likely that the person selling the phone on ebay knew it too...
You are a victim of a shady deal. ..
And yes. ..you have an option. ..sadly it's $191 and change to exercise it...
Not your fault. ..and not Samsung either. ..
The rip off that sold you a bad device is to blame. ..and owes you about $200 as I see it. ..
Buyer beware. ...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
Click to expand...
Click to collapse
Ok let try some productive help. How long have you had the phone? Ebay covers the buyer for a period of time. Read there terms and conditions. So does paypal. Contact the seller dependi g on how long you had your phone. I sell used phones on ebay and I back my stuff I sell. So try those avenues of help. At the very least it doesnt hurt to try. Also you can pay the 191 then sell it online as refurbished or just sell it online for parts and buy a different phone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Thanks for the replies. I think I'll just call and have it sent back to me. Hopefully it doesn't comeback with more damage...
nthknd said:
Ok let try some productive help. How long have you had the phone? Ebay covers the buyer for a period of time. Read there terms and conditions. So does paypal. Contact the seller dependi g on how long you had your phone. I sell used phones on ebay and I back my stuff I sell. So try those avenues of help. At the very least it doesnt hurt to try. Also you can pay the 191 then sell it online as refurbished or just sell it online for parts and buy a different phone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
I bought in January. I just checked my eBay account, and surprise surprise now he's "No longer a registered user".
Saiyan26 said:
I bought in January. I just checked my eBay account, and surprise surprise now he's "No longer a registered user".
Click to expand...
Click to collapse
Just an update:
I called my bank and I was told I could "possibly" be refunded due to the issue. I'm not really counting on it though. I also contacted Samsung again and was connected to a nice rep. He decided to escalate my issue to "advance technical support". The ATS rep said any LCD damage still voids the warranty, but because of the bad info I was originally given and the "unacceptable" lack of updates he could reduce the fee. He said he could drop it to $70, expedite the service, and also include a motherboard, processor, and battery replacement for free. It sounds like a good offer, but I'm wondering if they'd just say they replaced the parts, but really never touched them...
Saiyan26 said:
Just an update:
I called my bank and I was told I could "possibly" be refunded due to the issue. I'm not really counting on it though. I also contacted Samsung again and was connected to a nice rep. He decided to escalate my issue to "advance technical support". The ATS rep said any LCD damage still voids the warranty, but because of the bad info I was originally given and the "unacceptable" lack of updates he could reduce the fee. He said he could drop it to $70, expedite the service, and also include a motherboard, processor, and battery replacement for free. It sounds like a good offer, but I'm wondering if they'd just say they replaced the parts, but really never touched them...
Click to expand...
Click to collapse
Thats a good deal take Samsung up on offer fast
sling said:
Thats a good deal take Samsung up on offer fast
Click to expand...
Click to collapse
+1 take them on their offer. Oh ya another thing check your paypal account for the address of the filthy scum who sold you the phone, take matters into your own hands, I would HUNT him DOWN!
Knight-Rider said:
+1 take them on their offer. Oh ya another thing check your paypal account for the address of the filthy scum who sold you the phone, take matters into your own hands, I would HUNT him DOWN!
Click to expand...
Click to collapse
ARGH!!!!
I just called Samsung again and asked to speak to ATS so I can pay for the repair. I told the woman the issue and she read all the notes from the beginning. Now she is telling me this is definitely a warranty issue regardless of LCD damage. She said when phones arrive first they take them apart before they do any investigations into the problems. Apparently it was written off as "out of warranty" because of the LCD damage without even looking for the cause. She told me not pay for repairs and that she added extra notes to escalate this to the warranty department. Unfortunately it was closed, so she told me to call back on Monday and they will transfer me there.
Good lord sammy sucks. How is it that companies can achieve these marvelous pieces of engineering every couple of years yet they can't give you the same story when you call them on the phone.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
The plot thickens....
Companies get so big they become ineffective...at doing anything well...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
So I called today and explained again what happened. This time I was told there is no warranty department and that ATS is capable of solving my problem. He told me because I sent it in expecting it to be a free repair, I was never given any status updates, I was given misinformation several times, and this has been such a long drawn out ordeal, he waived the $70. So now they're expediting the repair, replacing the screen, motherboard, processor and battery free of charge. I'm crossing my fingers and hoping that this will be the end of it. I'll update once my phone is back in my hands.
I wouldn't count on it. They prolly just want you off the phone
And when it comes back repaired you will have a warranty on their work.