Develop Bugs

Samsung warranty on ICS freeze issues

I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?

sflagg73 said:
I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?
Click to expand...
Click to collapse
I got mine the next day and have no more issues with it...i had freezing also...the new one is from Korea...the old one was from China.
Sent from my SGH-T989 using xda premium

Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?

If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium

sflagg73 said:
Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?
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Click to collapse
My screen is fine and yes it was warrantee exchange but i was lucky and got a new one...date code 7.12
Sent from my SGH-T989 using xda premium

Android Revolution said:
If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium
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Click to collapse
Yeah same here, refurbs are definitely hit or miss.. I got 3 in a row with multiple bad pixels, one with the FFC offset and crooked before I called back and had an over-the-phone total flake-out and they gave me a early upgrade offer for the SGSIII, which I refused because at the end of the offer they tried to drain me of cash with a 25% off retail offer and extending my contract another 2 years after the upgrade if I chose to accept it. LOL

My painfully embarassing NOOB mistake. and an awesome discovery

I would by no means consider myself a NOOB, as no one ever wants to be a newb. Although i have bricked and burned up a few devices. I have been a member of XDA for some quite some time. I started with an HTC HD2, i was dual booting windows phone 7 and gingerbread. UltimateDroid, to this day is and was still my favorite ROM of all time. Still wonder what happened to that guy. I ended up burning up that phone so much so that it would lock up and i would have to put it in the freezer for 10 minutes before putting the battery back in and turning it on. From there i graduated to an HTC sensation. Phone was awesome, i was running an early version of the InsertCoin rom, until i was on skype and dropped the phone. For some reason upon dropping the phone, it never turned on again. I then had a samsung galaxy captivate and was dissatisfied to find out i could only get 2g on tmobile based on the antenna in the phone not being able to recieve tmo's 3g signal. From there i went on to an LG G2x, what a great phone. I was using the Tsugi Rom with the oyusame overclocked, stock voltage kernel. I got kind of sick of the phone because i had flashed every new rom that came out and it just started to get redundant for me, that was when i got my Galaxy S2 Hercules. I love this phone but alas, in my continued need to root and flash the crap out of my phone with all XDA's latest and greatest goodies, i flashed a rom that didnt boot. (This was most certainly my fault for NOT THOUROUGHLY READING THE INSTRUCTIONS) so in discovering this with only a few minutes to spare before work, i opened up odin before work and grabbed what i thought was clockwork recovery and flashed it. This was not clockwork recovery and upon and flashing i recieved what every modder on here is terrifed of. QHSUSB_DLOAD followed by that god awful windows device driver error noise. Pissed off driving to work with no phone, i immediately ordered a USB jig off amazon for $3.50 cents plus an addition $35.00 to overnight ship it to my house. So impulsive to fix my phone, i even stopped at radio shack and bought myself a pack of 100k ohm resistors to try and make the part myself. Several broken usb cables, and my kitchen table looking like a tweekers wet dream later i had no resolution. I woke up the next morning tracking my usb jig every half hour and was very excited to recieve it, goign as far as to tell my wife that i would no longer be going to get her coffee or visiting her parents as I would be pre-occupied with my phone for a while. Murphy's law however saw otherwise as this did not fix my issue either. I of course knew that if i called T-Mo the insurance would not cover this. So i started calling local cellphone repair shops. After about the fifth place i called, i realized that most of those people are lightyears behind whats happening on here and found that when i tried to talk tech they would sit there and scratch their heads. Out of options, I called the 800 number for samsung on the label underneath the battery. I very openly and honestly explained to the lady that i had rooted my phone, installed a custom recovery and was flashing custom roms. I then explained something went terribly wrong and the phone does not respond at all. I also explained the QHSUSB_DLOAD problem. I believe this explanation went a little beyond they types of calls she was used to recieving. She did however explain that Samsung provides complimentry re-flashes of bricked phones as long as there is no hardware damage done to the device. She then e-mailed me a ups label with shipping paid , and my phone is in the process of being repaired. I did buy yet another HTC sensation to get me by for the 2 business day shipping to samsung, the 7 business day evaluation and repair process, and another 2 days for me to get it back. I hope this can help anyone who has made the same mistake, and moreso i hope this can show others how rushing, being careless, and not reading the instructions can come with HEAVY consequences. Although all should work for me just fine, i still had to spend $150 on a used sensation with a cracked screen, and the nearly 2 weeks of downtime i am without my GS2.
___________________________________________________________________________________________________________________
Devices: HTC HD2(DEAD), HTC - Sensation(DEAD) Samsung Captivate(SOLD) LG G2X(SOLD) Galaxy S2 T989 (OUT FOR REPAIR) HTC Sensation (Were keeping that stock at least until i get the glass replaced and my GS2 back) LG G2X (Waiting to warranty my fiance's sensation to get it back)

Sent from my SGH-T989 using Tapatalk 2

LuniZ916 said:
I would by no means consider myself a NOOB, as no one ever wants to be a newb. Although i have bricked and burned up a few devices. I have been a member of XDA for some quite some time. I started with an HTC HD2, i was dual booting windows phone 7 and gingerbread. UltimateDroid, to this day is and was still my favorite ROM of all time. Still wonder what happened to that guy. I ended up burning up that phone so much so that it would lock up and i would have to put it in the freezer for 10 minutes before putting the battery back in and turning it on. From there i graduated to an HTC sensation. Phone was awesome, i was running an early version of the InsertCoin rom, until i was on skype and dropped the phone. For some reason upon dropping the phone, it never turned on again. I then had a samsung galaxy captivate and was dissatisfied to find out i could only get 2g on tmobile based on the antenna in the phone not being able to recieve tmo's 3g signal. From there i went on to an LG G2x, what a great phone. I was using the Tsugi Rom with the oyusame overclocked, stock voltage kernel. I got kind of sick of the phone because i had flashed every new rom that came out and it just started to get redundant for me, that was when i got my Galaxy S2 Hercules. I love this phone but alas, in my continued need to root and flash the crap out of my phone with all XDA's latest and greatest goodies, i flashed a rom that didnt boot. (This was most certainly my fault for NOT THOUROUGHLY READING THE INSTRUCTIONS) so in discovering this with only a few minutes to spare before work, i opened up odin before work and grabbed what i thought was clockwork recovery and flashed it. This was not clockwork recovery and upon and flashing i recieved what every modder on here is terrifed of. QHSUSB_DLOAD followed by that god awful windows device driver error noise. Pissed off driving to work with no phone, i immediately ordered a USB jig off amazon for $3.50 cents plus an addition $35.00 to overnight ship it to my house. So impulsive to fix my phone, i even stopped at radio shack and bought myself a pack of 100k ohm resistors to try and make the part myself. Several broken usb cables, and my kitchen table looking like a tweekers wet dream later i had no resolution. I woke up the next morning tracking my usb jig every half hour and was very excited to recieve it, goign as far as to tell my wife that i would no longer be going to get her coffee or visiting her parents as I would be pre-occupied with my phone for a while. Murphy's law however saw otherwise as this did not fix my issue either. I of course knew that if i called T-Mo the insurance would not cover this. So i started calling local cellphone repair shops. After about the fifth place i called, i realized that most of those people are lightyears behind whats happening on here and found that when i tried to talk tech they would sit there and scratch their heads. Out of options, I called the 800 number for samsung on the label underneath the battery. I very openly and honestly explained to the lady that i had rooted my phone, installed a custom recovery and was flashing custom roms. I then explained something went terribly wrong and the phone does not respond at all. I also explained the QHSUSB_DLOAD problem. I believe this explanation went a little beyond they types of calls she was used to recieving. She did however explain that Samsung provides complimentry re-flashes of bricked phones as long as there is no hardware damage done to the device. She then e-mailed me a ups label with shipping paid , and my phone is in the process of being repaired. I did buy yet another HTC sensation to get me by for the 2 business day shipping to samsung, the 7 business day evaluation and repair process, and another 2 days for me to get it back. I hope this can help anyone who has made the same mistake, and moreso i hope this can show others how rushing, being careless, and not reading the instructions can come with HEAVY consequences. Although all should work for me just fine, i still had to spend $150 on a used sensation with a cracked screen, and the nearly 2 weeks of downtime i am without my GS2.
___________________________________________________________________________________________________________________
Devices: HTC HD2(DEAD), HTC - Sensation(DEAD) Samsung Captivate(SOLD) LG G2X(SOLD) Galaxy S2 T989 (OUT FOR REPAIR) HTC Sensation (Were keeping that stock at least until i get the glass replaced and my GS2 back) LG G2X (Waiting to warranty my fiance's sensation to get it back)
Click to expand...
Click to collapse
Same thing happen to me the dreaded QHSUSB error when I bricked my exhibit2. I know how you feel.
Sent from my SGH-T989 using XDA Premium App

Lol. I bricked mt very first phone (the T989) the very first day i got it. I got it replaced for free with that 14 day gap thing that Tmo has. Got lucky. Ive never had a bad flash since.
Sent from my SGH-T989 using xda app-developers app

I've been on xda for quite some time now, and i know for a fact that people have gotten their phones replaced through standard warranty when they got that error, the old "it stopped working and won't turn on" has worked for some. If you cannot revive it chances are that no one at samsung can, i don't think they even bother, they just open it and reflash the phone.

supraman89 said:
I've been on xda for quite some time now, and i know for a fact that people have gotten their phones replaced through standard warranty when they got that error, the old "it stopped working and won't turn on" has worked for some. If you cannot revive it chances are that no one at samsung can, i don't think they even bother, they just open it and reflash the phone.
Click to expand...
Click to collapse
Stupid kies mini hard bricked my trusty vibrant... Luckily, t-mobile replaced it for free, but it was the horrible exhibit 1.

supraman89 said:
I've been on xda for quite some time now, and i know for a fact that people have gotten their phones replaced through standard warranty when they got that error, the old "it stopped working and won't turn on" has worked for some. If you cannot revive it chances are that no one at samsung can, i don't think they even bother, they just open it and reflash the phone.
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Click to collapse
Yeah most people went through regular warranty exchanges, but from what the OP was explaining he's a very honest person and would have said that he rooted the phone therefore he would not be able to exchange it.
That's good that he's honest, but it would have been a lot easier to just do that and get the phone next day because TMobile is just going to send that phone back to Samsung and they'll do the exact same thing they're doing to his phone now
Sent from my SGH-T989 using xda app-developers app

This sounds exactly like something I would! Especially buying parts thinking I could fix it!!
I feel so at home on xda!!
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

U could a saved a ton of time and money by just saying ur phone stopped working. Cuz technically it did
Sent from my SGH-T989 using xda app-developers app

LOOOOOOL this made my day^^
I have my phone till two years now and i bricked it once by disconnecting by mistake while unlocking bootloader (yes i fell with my phone in the hand and lukily it only disconnected and didnt pull my laptop with it.
I had it fixed in a half hour^^
Greets
Sent from my Xperia X10 using xda app-developers app

Good to know thanks
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

My very first device was the Mytouch 3G on T-Mobile. Back then, it was maybe the 2nd Android phone to have even existed at that point.
Me, never being satisfied with anything stock and coming from a heavily modified blackberry, wanted to tweak the hell out of it.
Back then, it took a LOT more to root and flash, ESPECIALLY HTC Devices. There were no custom tools yet to root, and the only easy part was using CWM. You HAD to use adb commands to exploit to get root and even get CWM on the device at that point, but only AFTER downgrading it back to Android 1.5, but after that it was easy.
(I couldn't believe how fast and easy it was to root and flash on the T989 after having HTC devices up until last year)
Anyways, I somehow managed to get it CWM to boot (you had to boot into normal recovery after replacing update.zip with a CWM zip, and then flash the new update.zip file back then) and went to flash a ROM, and instead I flashed a zip, but the wrong ROM was uploaded by the OP, and what I had flashed as for the G1. It was literally only uploaded for all of maybe 2 minutes before he pulled the post down and uploaded the correct version.
I was the ONLY one who downloaded and flashed it within that 2 minute window.
Needless to say, I hated my life.
Now the funny part:
I was so paranoid back then about not letting T-Mobile know that I was rooted, that I literally bought a BRAND NEW Mytouch 3G (because you couldn't even find broken ones on ebay yet) and sold the broken one, which I bought the day before mind you, for $20. I wish I would have known that, back then, there were no counters on the MT3G. T-Mobile would have never known as it wouldn't boot.
:crying:
Flash forward to today, and IDGAF.

[Q] I think my battery is toast!! 100 to 0 in 2hrs..

...What the heck I bought the Verizon htc one 3 months ago used from a guy meet him at the Verizon store phone was in excellent condition by looking at it so I took it home and put in my phone drawer since I was using nexus 4 at the time well long story short I dropped my n4 2 weeks ago broke screen so I pulled out the used m7 I had played around with it charged it up played couple games everything seemed fine so I got it activated woohoo. so after that I was ready to root install custom roms etc only to find out I had to pay $25 to start that process which I finally gave in and did. After using sunshine only a couple days ago to gain s-off unlock bootloader rooting and flashing supersu and installing custom recovery twrp most recent one I installed my first rom on this device liquid smooth and only enjoyed it one day.All of a sudden I noticed phone was getting really hot so I installed gsam battery monitor and it was showing temp as 107F sometimes higher but not much lower until I went outside for a while and it went down to about 74 .well I went on htc website and followed instruction to calibrate battery and I did that so I let it drain until empty and put it on charge and let it charge to 100 within 2hrs it was dead and doesn't come on at all period...what happened..

When you plug it to a wall outlet, does the charge while off animation show? If you let out completely die, you will have to let it charge while off for a little bit before you can turn it on.
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When you plug it to a wall outlet, does the charge while off animation show? If you let out completely die, you will have to let it charge while off for a little bit before you can turn it on.
Sent from my Dell Lattitude620 using XDA Free mobile app[/QUOTE} R.I.P to Htc One M7 It seems I'M no expert but seems that way, and to answer your question not a darn thing happens when I plug up been on charge over 12hrs still nothing the good news is I called Verizon told them about It they said my warranty just ended on 1/3/2015 and to call back tomorrow and maybe they will honor it But I will have to talk to a higher up. LoL. Sound like less money in my pocket and now I'm using Wifey phone. Hope I get the replacement will let you know
Click to expand...
Click to collapse

I'll fill you in on what I was told, in reference to a used phone. After I sent my phone for repair, I was informed that, although the phone was within the warranty window, it was voided because it was purchased off eBay. You may be fortunate enough to get it done at no cost, but the odds aren't high. You'll never know unless you try...

Why don't you contact HTC directly? They know the date it was activate and that starts the warranty time. You would have to send in for repair and not swap and hope they don't swap the motherboard to keep your sunshine license. It goes by board serial. You have to hope that they do not decide to "fix it" and find out it was s-offed either. Sometimes they know, other times they don't

Uzephi said:
Why don't you contact HTC directly? They know the date it was activate and that starts the warranty time. You would have to send in for repair and not swap and hope they don't swap the motherboard to keep your sunshine license. It goes by board serial. You have to hope that they do not decide to "fix it" and find out it was s-offed either. Sometimes they know, other times they don't
Click to expand...
Click to collapse
Heck sometimes they don't even know that. On a second hand m8 I have that I sent in for repair I got to chose my warranty date. They were very nice about it.

If you have a Linux distro you can see if it is stuck in limbo mode. Below is an unbrick method for the M7ul, but you get the jist... Best to send to HTC If in that mode.
http://forum.xda-developers.com/showthread.php?t=2770684
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
Why don't you contact HTC directly? They know the date it was activate and that starts the warranty time. You would have to send in for repair and not swap and hope they don't swap the motherboard to keep your sunshine license. It goes by board serial. You have to hope that they do not decide to "fix it" and find out it was s-offed either. Sometimes they know, other times they don't
Click to expand...
Click to collapse
Sent from my Nexus 4 using XDA Free mobile app
I'm back with the news my plan was to send to HTC but they said since my warranty was 2 weeks out date I would have to pay out of pocket between $100-180 and they also said if they find any other problems that may have caused it out would be more and that they would factory reset it back to HTC setting so I figured they eye going to check everything and with it being rooted, s-off custom ROM, recovery I think they would have kept it to further help stop development etc so I found a local repair shop that's going to replace battery and labor for $60 bucks.. Hope it goes well in mean time I went and bought another nevus 4 love this phone and with free development. But since I paid for s-off and didn't get to enjoy it I will be keeping m7 awhile as I was just getting used to it..:thumbup:

WelfareBaby said:
Sent from my Nexus 4 using XDA Free mobile app
I'm back with the news my plan was to send to HTC but they said since my warranty was 2 weeks out date I would have to pay out of pocket between $100-180 and they also said if they find any other problems that may have caused it that would be more and that they would factory reset it back to HTC setting so I figured they were going to check everything and with it being rooted, s-off custom ROM, recovery I think they would have kept it to further help stop development etc so I found a local repair shop that's going to replace battery and labor for $60 bucks.. Hope it goes well in mean time I went and bought another nexus 4 love this phone and with free development. But since I paid for s-off and didn't get to enjoy it I will be keeping m7 awhile as I was just getting used to it..:thumbup:
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Click to collapse
Sent from my Nexus 4 using XDA Free mobile app

Samsung experience

I purchased my Galaxy S6 7/15. I rooted it shortly after. Sometime end of Jan. or Feb. it stopped charging on my Samsung wireless charger. I talked with Samsung TS. They opened a ticket, after having me hard reset which did not fix the problem. I sent back my charger and they sent me a new one. Only to find it did not work either. They wanted me to trouble shoot with them. I told them I now suspected the phone. I found someone with an S6 and theirs charged on my charger with no problem. I called Samsung, they opened another ticket, and wanted me to return my phone. This was not a good time as I was traveling. When it was convenient, I opened a new ticket and returned the phone. The turn around time was not bad, less than 2 weeks. The ticket noted that they replaced components, and that the phone did not pass QA due to rooting. The phone charged fine on the wireless charger for 10 days. Yesterday it failed to charge as before. I just called Samsung. They refuse to repair it due to its being rooted. I told them that was BS! The problem is a hardware problem not a software. The moral, beware they will refuse to repair if rooted, although I did get one repair. Albeit, it only lasted 10 days.

todivefor said:
I purchased my Galaxy S6 7/15. I rooted it shortly after. Sometime end of Jan. or Feb. it stopped charging on my Samsung wireless charger. I talked with Samsung TS. They opened a ticket, after having me hard reset which did not fix the problem. I sent back my charger and they sent me a new one. Only to find it did not work either. They wanted me to trouble shoot with them. I told them I now suspected the phone. I found someone with an S6 and theirs charged on my charger with no problem. I called Samsung, they opened another ticket, and wanted me to return my phone. This was not a good time as I was traveling. When it was convenient, I opened a new ticket and returned the phone. The turn around time was not bad, less than 2 weeks. The ticket noted that they replaced components, and that the phone did not pass QA due to rooting. The phone charged fine on the wireless charger for 10 days. Yesterday it failed to charge as before. I just called Samsung. They refuse to repair it due to its being rooted. I told them that was BS! The problem is a hardware problem not a software. The moral, beware they will refuse to repair if rooted, although I did get one repair. Albeit, it only lasted 10 days.
Click to expand...
Click to collapse
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint store.
JUST UNROOT - Meaning flash back to stock using Odin!! Then you should be good:good:

1619415 said:
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint store.
JUST UNROOT - Meaning flash back to stock using Odin!! Then you should be good:good:
Click to expand...
Click to collapse
Unfortunately, I don't have TEP, so I am sure they will charge me.

1619415 said:
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint
Good to know I do have the TEP plan and was wondering about a replacement after a year or so i got mine in december so far couldnt tell you if battery is any worse because it works better now. But guess il try something like losing it. When time comes.
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Click to collapse

Jimmy1life said:
1619415 said:
Bring it to Sprint, when I had my problem the "in store tech" used a battery monitor app and just told me that the "numbers aren't good" long story short, I got a new phone in a hr so I guess what I'm saying is go to a sprint
Good to know I do have the TEP plan and was wondering about a replacement after a year or so i got mine in december so far couldnt tell you if battery is any worse because it works better now. But guess il try something like losing it. When time comes.
Click to expand...
Click to collapse
When I lost my old iPhone 6, I was charged $200 as a insurance "fee" so I'd recommend just bring it to a tech when they deem it unrepair able. (They don't open phones, unless its a screen thing)
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Click to collapse

Bootloader loop question warranty

In not an expert at unlocking phones or anything but I think my phone has the bootloader issue. At times it freeze and then either stays frozen for a bit 5 - 10 min or so it then reboots itself, it I'll rest the phone to get it unfrozen. It is doing it multiple times a day and becoming more and more frequent.
Does this mean that I'm getting closer and closer to complete failure, and I need to back up everything in the phone and get replacement.
The warranty​ from Google is over. Bought October 2015. I may have extended warranty through my credit card. What would all of the experts on this suggest?
I would love any and all help and suggestions.
Sent from my Nexus 5X using Tapatalk

Well Surprise surprise. Google said they would replace. I'll send it back and set of the phone they send didn't have the same problem. Can I get a wahoo! Happy dance.
Sent from my Nexus 5X using Tapatalk

If you send it for repair, will your personal data get wiped or do they send it back all intact?

KTroopA said:
If you send it for repair, will your personal data get wiped or do they send it back all intact?
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Click to collapse
They will probably replace motherboard, so internal storage will not be the same.

gingus7 said:
In not an expert at unlocking phones or anything but I think my phone has the bootloader issue. At times it freeze and then either stays frozen for a bit 5 - 10 min or so it then reboots itself, it I'll rest the phone to get it unfrozen. It is doing it multiple times a day and becoming more and more frequent.
Does this mean that I'm getting closer and closer to complete failure, and I need to back up everything in the phone and get replacement.
The warranty​ from Google is over. Bought October 2015. I may have extended warranty through my credit card. What would all of the experts on this suggest?
I would love any and all help and suggestions.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I had the same issue, though my phone is dead. I had actually gotten it to where I could ADB the firmware, and it eventually got pretty far into the 4 colored circles until it started bootlooping. Now, it is completely dead.
I had just backed up my photos, but I did lose other app data that I had not backed up recently. Not a whole lot since most apps now backup online these days. But if I get a replacement LG phone, I will always backup on a schedule.
There was an XDA article where LG has a class action against it for the G4 for using solder that doesn't hold up to the heat or heating/cooling cycles. The 5X was added to that lawsuit as well as other phones in April.
This is the first phone that has actually died on me since I dropped a Nokia 8320 into water. I even have my Motorola V600, Razr, BB 8320, and more recent phones that all still work. It amazes me that LG hasn't figured out how to fix this problem since it seems to affect a lot of their models.