Develop Bugs

[Q] returning evo

Hey all, I was wondering if you think Sprint would give me a hard time for wanting a replacement evo due to mine having screen separation issues? My phone was not dropped or anything of that nature. No physical damage at all.
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I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.

remedy22 said:
I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.
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they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)

I wouldn't mind a refurbished phone as long as there's no separation. Also, would it be an 003 hardware phone? Mine is currently 002 seeing as how I got the phone on release date. And they wouldn't happen to send an already 2.2 phone cuz I want root..>_>
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The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.

t3project said:
they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)
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I thought assurion only handled insurance claims?
I didn't bother to make a scene about getting a refurb since it was essentially my fault that the phone was bricked to begin with. I was happy to get a working phone without any out of pocket expense. I would have been happier if it was a brand new one obviously. My only complaint about the refurb is that the kickstand has a few scratches on it.

remedy22 said:
The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.
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2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.

tomh1979 said:
2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.
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I'm holding off for now hoping that someone will buy it off me so I can get an epic. I got to play with one this morning and I think I'm in love.

Should I go to the sprint store orhave them mail me a new one? I just want to be able to get root back.
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I went to a Sprint repair center in the Dallas/FT Worth area this afternoon. I've got two bright spots on the screen itself and some separation at the base of the phone.
They didn't have any phones in stock to replace it, so they gave me the option to have the screen replaced or to replace it when they get one in stock. To prevent losing root, I opted for the screen replacement option.
While discussing the repair, the rep said that the screen replacement part includes the plastic screen cover, the LCD panel and the outside bezel. Fixes both problems.
Oddly, they would do the full replacement if the only issue I had was the separation problem. Apparently they can fix the light leakage problem, but only at another facility. To keep clients happy, they replace the entire phone.
The screen replacement is a 5 minute job, or so I was told.
Long story short, you shouldn't have any problems getting it replaced. The Sprint people are aware of the issue. However, you will get a refurb or new unit and may get a Froyo 2.2 OS build that can't be rooted (yet).

Yeah, I don't think they'd cause a huge problem. Well, I'll give sprint a call tonight and see what they tell me.
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[Q] Htc evo charging/usb port loose

yes,i know the loose usb is a common issue for the htc evo,i now aim to get a new one,and supposedly it used to cost like $100 for the insurance deductible,but now i have heard that there replacing them for free.I was just wonderin if any1 in dec 2010 - jan 2011 has recently been allowed to get there phone be replaced due to this issue?

I have the exact same issue and i need and answer to this as well (got evo in july)

I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool

mayhem_ said:
I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool
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You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks

Nope not at all it doesnt have to be unrooted
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you will not get charged they will see that it is loose nad give you a new one trust me i went in and they had to order me a new evo. i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao! so when i got home i unrooted and waited for my new evo to come in hehe

blakjak220 said:
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks
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Didn't want the hassle of getting crap about the root (just in case) so I unrooted before I went there.
They sent me home with my phone BUT they replaced the battery with a full one to get me by.
It didn't even take 15 minutes. He took the phone back to the techs.. came back and said the port is all gone - they cant fix it (which I expected anyway).
He said tomorrow I give them my faulty one and they give me the replacement.

Has this always been the policy - replace the phone rather than repair? Or is this just something that the sprint store tech's don't have the ability and/or equipment to repair. I imagine there's at least 5 or 6 solder points that need to heated to install the new port.
Is this usb issue common with certain hardware revisions, or the replacement will succumb to this sooner or later too?

davidc23 said:
... i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao!...
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that is awesome

Is TEP required to get this fixed?

Did you try a new USB cord I had this problem and it turns out the original cord had worn out. Not the phone hardware.

[Q] Past 30-days, but should I ask for a replacement?

So I notice the screen lifting up on the bottom left corner of my phone, and I can feel it moving around when I push on the corners. It's starting to concern me, and well... it shouldn't be happening; I don't appreciate paying for something that seems like it's going to fall apart.
Apparently this is a common problem... which is weird since people give Samsung so much crap.
Anyhoo... I'm past my 30 days (they ran out at the beginning of the month, new Sprint customer as of early Feb '11) what would happen if I took this back to Sprint's store? Would they just give me a new one, or make me go through HTC?
Hardware version 0003.

They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.

teh roxxorz said:
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
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Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?

Ryjabo said:
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
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Yea, they should just switch it out in the store. or worst case if they don't have one in stock, they'd order a refurb and you'd have it in a day or two, but you won't need to send it to HTC.

Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.

duplicate post, sorry

Ryjabo said:
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
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I've always had better luck with calling into sprint over the phone then dealing with the sprint store people

I got a HTC hero that was a referb, worried that the phone was trash I kept waiting for it to go bad. It never did, in fact I sold it on eBay some time later. Refurbs are hit and miss, you will know within a few days if its a keeper. If not raise hell and get another one!
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[Q] Insurance Claim Replacement Phone

It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?

I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck

I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
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What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
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There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.

MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
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Exactly this!

resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.

I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.

I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.

resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
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Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!

I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?

When I get my new phone, how can I tell if it's new, or refurbished?
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New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.

[Q] warranty replacemen - which phone will i get?

hey there,
I had my evo replaced under warranty about 3-4 months ago and opted in to the insurance at that time. since i got it, the camera has been flaky -- sometimes it works, sometimes it doesn't.
My question: If I take the phone in to be replaced, will I get an evo 4g back or a different phone since they are at end of life?
I am ready to go ape**** for a new phone (instead of refurb) as I told them I really didn't want a refurb last time and its had camera problem, the front screen has always had light shining up out of the corners, etc.
would love it if they bumped me to a 3d since they will be getting ice cream sandwich.
thanks.

I've heard that all replacements are 3D's from here on.

You may get real lucky....but I doubt it. I just had my OG EVO stolen in DC right out of my work truck on Wednesday and Sprint put me through to Asurion. Asurion sent me a 0003 refurbished (really fast BTW) and its been bootlooping all weekend when I never had one issue with my 0002. I called them and they sent me another which is waiting for me @ home as we speak. I guess what I'm trying to say is, since your EVO is defective, they might swap it @ store but will prob be a refurb. Good luck.
via EVO.

They may not have any more new og evo. They have a crap load if refurbished ones. So unless they room out of refurbished, you wouldn't get a 3vo unless you are lucky.

You need to have it replaced 4 times in 6 months to get a different phone. they still have plenty of Evo4G's. They even have Heros left still.

Yeah we just did an insurance claim for my wifes evo last week. She got another EVO. She had the white one and got a black one this time. With as many evos that have been sold and sent in for insurance claim, I'm sure they will have plenty to go around for quite a while
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You will get a refurb evo, they have plenty of them. You will not get an evo 3d, the two phones are way different to be offering them as a replacement.

You guys are totally wrong. I checked on Asurion today, and the website said that the replacement for my EVO would be a 3D. I'm not switching, but you can get a 3D if you're lucky.

Evo4gLI said:
You guys are totally wrong. I checked on Asurion today, and the website said that the replacement for my EVO would be a 3D. I'm not switching, but you can get a 3D if you're lucky.
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3d only has a 5mp camera and no separate hdmi port, therefore it is not an equal replacement.

Just checked no 3d maybe later
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sitlet said:
3d only has a 5mp camera and no separate hdmi port, therefore it is not an equal replacement.
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It is a definitive upgrade. MP count may be lower but I've seen comparisons with the 3D offering better pics.
The only reason it wouldn't be considered an "equal replacement" is because its actually an upgrade.
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When you check it online, does it tell you what kind of replacement you'll be getting before they lock you in? for example, if it says I'd be getting an OG, do I have 30 days to complete the claim, or is it an incomplete claim? Can I just keep checking it until it says 3vo? Also, what happened to billing the deductible to my account? Back in the day they would allow the deductible to be billed, but now they only take it direct over the phone.

When you check it online, does it tell you what kind of replacement you'll be getting before they lock you in? for example, if it says I'd be getting an OG, do I have 30 days to complete the claim, or is it an incomplete claim? Can I just keep checking it until it says 3vo?
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No, it doesn't tell you. You can call Asurion and ask, but again, they have plenty of OG evo's last time I checked. And no, you cannot just "keep checking" until they give you a 3d. Insurance is NOT an upgrade program, it's a replacement program.
Also, what happened to billing the deductible to my account? Back in the day they would allow the deductible to be billed, but now they only take it direct over the phone.
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Yeah, I believe they changed that about 2 years ago. Kinda sucks having to pay the deductible up front now.

indagroove said:
You need to have it replaced 4 times in 6 months to get a different phone. they still have plenty of Evo4G's. They even have Heros left still.
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Is that a written policy?
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LexLuger82 said:
Is that a written policy?
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It's official.

Last week on Wednesday i lost my white OG EVO, went through Asurion online and filed a claim, 12 hours later i got a new 0004 black OG EVO even though in the email notification i got it said that my order was going to take couple of days because my phone wasnt in stock.

Both my father in law and my wife got their OG Evos replaced with 3D's. I was going to claim insurance also and was told by asurion that i would be getting a 3d. I dont know why they are giving them to some and not others.

You can start a claim online and it will tell what they are replacing your phone with. If its not a 3d then just exit and nothing happens.
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I didn't opt in for the insurance when I got the phone on release day.
The GPS is causing the phone to reboot.
How can I get the phone replaced???
Thanks

I didn't opt in for the insurance when I got the phone on release day.
The GPS is causing the phone to reboot.
How can I get the phone replaced???
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Nothing you can do about it now, your warranty is over and you can only add insurance during the first 30 days of the phone. Every once in a while Sprint/Asuiron will do an open enrollment, allowing anyone to get insurance, but I believe they just had one a few months ago, so probably not again for a while.
Edit: actually, since you cant get it replaced, have you tried a factory reset?