Develop Bugs

[Q] returning evo

Hey all, I was wondering if you think Sprint would give me a hard time for wanting a replacement evo due to mine having screen separation issues? My phone was not dropped or anything of that nature. No physical damage at all.
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I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.

remedy22 said:
I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.
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they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)

I wouldn't mind a refurbished phone as long as there's no separation. Also, would it be an 003 hardware phone? Mine is currently 002 seeing as how I got the phone on release date. And they wouldn't happen to send an already 2.2 phone cuz I want root..>_>
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The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.

t3project said:
they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)
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I thought assurion only handled insurance claims?
I didn't bother to make a scene about getting a refurb since it was essentially my fault that the phone was bricked to begin with. I was happy to get a working phone without any out of pocket expense. I would have been happier if it was a brand new one obviously. My only complaint about the refurb is that the kickstand has a few scratches on it.

remedy22 said:
The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.
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2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.

tomh1979 said:
2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.
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I'm holding off for now hoping that someone will buy it off me so I can get an epic. I got to play with one this morning and I think I'm in love.

Should I go to the sprint store orhave them mail me a new one? I just want to be able to get root back.
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I went to a Sprint repair center in the Dallas/FT Worth area this afternoon. I've got two bright spots on the screen itself and some separation at the base of the phone.
They didn't have any phones in stock to replace it, so they gave me the option to have the screen replaced or to replace it when they get one in stock. To prevent losing root, I opted for the screen replacement option.
While discussing the repair, the rep said that the screen replacement part includes the plastic screen cover, the LCD panel and the outside bezel. Fixes both problems.
Oddly, they would do the full replacement if the only issue I had was the separation problem. Apparently they can fix the light leakage problem, but only at another facility. To keep clients happy, they replace the entire phone.
The screen replacement is a 5 minute job, or so I was told.
Long story short, you shouldn't have any problems getting it replaced. The Sprint people are aware of the issue. However, you will get a refurb or new unit and may get a Froyo 2.2 OS build that can't be rooted (yet).

Yeah, I don't think they'd cause a huge problem. Well, I'll give sprint a call tonight and see what they tell me.
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[Q] Insurance Claim Replacement Phone

It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?

I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck

I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
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What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
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There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.

MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
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Exactly this!

resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.

I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.

I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.

resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
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Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!

I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?

When I get my new phone, how can I tell if it's new, or refurbished?
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New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.

[Q] Returning htc evo to sprint help

Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3

htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
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Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
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ok well im actually sending it to sprint so do you think they will look when they receive it?

htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
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I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
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well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.

htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
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I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
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nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?

htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
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Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
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ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method

Whatever you decide to do, good luck to you!
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Warranty Still Good?

My sister recently ditched her Droid Incredible in favor of a Iphone 4. (blasphemy I know) The reason being, The power/sleep button no longer works. Since she no longer needed the Incredible, she gave it to me! I've been enjoying having a Android device to play around with but the lack of the power button has been killing me. I have not turned the phone off in over a month and have to use a tweak that wakes the device with the trackpad/volume buttons. Now here is the question. She had a warranty on her Incredible that goes up on the 25th of this month. Can she still replace her old Incredible even though she is Using a white Iphone 4? By the way, She wasn't scheduled for an upgrade to get the Iphone, instead she stole the upgrade from my brothers line and somehow applied it to her line. Just putting that out there in case it helps. I'd like to have her phone replaced so i can start rooting the device and flashing custom ROMS to it. I am also learning Java so I can develop for Android, thus, I really need a future proof Android device that won't conk out on me for testing any apps that I plan on making. Thanks for any help!

Take it in, the worst that can happen is they say no.

As in take it in to a store? I was hoping we could just mail it in. Our last experience with the goobers at the verizon store was not enjoyable at all. They are usually noobs who only know how to do a factory reset...
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Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.

k_nivesout said:
Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.
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+1 to this

TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...

tribbey said:
TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...
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Just got my 2nd refurb from verizon 3 days ago.

Called Verizon about an hour ago... They gave me a number for HTC, and than HTC gave me another number for their warranty and repair shop. Which won't be open until Monday. So I guess I'll have to wait and see what happens....
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Doesn't sound like you are getting a warranty replacement. Sounds more like a warranty repair you're going to have to pay for but I've never called in for warranty personally.

call verizon and if the warranty is still good they usually will next day you a phone

Burn in

So I got my moto Z2 force 6mo ago at t-mobile rooted, TWRP, stock rom. No problems at till the screen has pretty bad burn in at the top and bottom of the screen. So Motorola is going to replace my phone with very little effort on my part trying to encourage them. Now I have a problem once I unroot and go back to stock and lock bootloader there's this software change screen. My question is if I send it in will they still replace it or not. I don't want to waste my time if they will not. So if anyone has tried please let me know. I all ready got the shipping lable so I'm kinda on a time crunch. Oh yeah the only thing they ask is if there was liquid damage or if the phone was damaged in a drop. Thanks Guys.b

The second you unlock your bootloader your warranty is voided, so if your trying to get it repaired using warranty it's not going to happen. Relocking your bootloader doesn't make your warranty valid again.

asislife20 is right. Only thing I think could happen is if Motorola/Lenovo act like HTC and see it as a hardware defect and still replace it. I was lucky and was able to warranty out my unlocked M7 due to it having a known hardware defect. Burn in is a grey area at best since I don't know many people who have it. My Z2 has been in service for over a year and doesn't have any burning.
Most of the time companies will know if it is a warranty due to unlocking (like breaking your partition table) or hardware (like the purple camera issue on the M7). Hardware defects are usually warrantied. I'd call them back and make sure

Well I FedEx it today so I will know in a few days. They gave me the option to send me a new one then after I got it I could send mine back but they were going to put a 500$ hold on my account but I opted to send it first then get the replacement once they get my old one. The root has nothing to do with screen burn anyhow. It's a great phone for power and it's not a Samsung or Apple, everyone I know has sold out to those two it's sad there are much better phones out there but most people are to goofy to try them out.

I will for sure let ya guy know witch ever way it goes. It's overnight shipping so Ill know soon. Fingers crossed.

McRoberts said:
I will for sure let ya guy know witch ever way it goes. It's overnight shipping so Ill know soon. Fingers crossed.
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I have had motorola replace a phone even tho I had previously unlocked the bootloader I didnt bother to relock it since they already know its been unlocked, got a new phone anyway

The repair order online says exchange and they sent me an email saying that the problem was resolved. so its looking good. I just want my phone back this Honor 6x doesn't cutting it.

The sent me a new Moto z2 force today. No questions asked in the end. Took 7 days but there's nothing like a new phone to break in. Thanks for the responses.