Develop Bugs

Broken screen?

My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.

You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.

Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.

That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.

It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.

Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
Click to expand...
Click to collapse
I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.

Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App

jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
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Click to collapse
What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?

to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone

I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App

jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Where did you get the phone? Did your phone have root?

Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
Sent from my HTC Vision using XDA App

Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.

U have to turn S on flash back to stock rom then turn S back on
Sent from my HTC Glacier using XDA App

No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
Sent from my HTC Glacier using XDA App

If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App

llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
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Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.

[Q] re: getting a replacement phone for free?

ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?

Try a different store. Sometimes other stores don't care.
Sent from my Epic 4gizzle using XDA Premium App

do you have any suggestions on what to say? called sprint and they were just saying "we can't do anything about it Asurion is who does our insurance, blah blah blah"
does anyone have a experience (victories) getting their bricks replaced for free?

Tell them you need to do a warranty replacement. Not an insurance replacement. They might refer you to samsung not sure how sprint handles that stuff these days.
cd's or tapes?

My screen stopped working when I touched it and I had a crack in the plastic around the screen. At first the Sprint tech said the screen stopped working because of the crack in the plastic whih, according to him, is the accelerometer. I didn't get pissed. I just told him that the screen stopped working before that and if he put another accelerometer on it, the screen still wouldn't work. I ended up getting everything replaced except my motherboard so I basically have a new phone with original motherboard so I know what overclock/undervolt will work. I would take it to another store and be nice and play dumb. It worked for me and I didn't pay 1 cent.
Sent from my SPH-D700 using XDA Premium App

cache83 said:
ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?
Click to expand...
Click to collapse
Did you try
1)taking battery out.
2) plug in USB
3) hold keypad "1" and "power"
(note this process has battery out of phone entire time.)

i have an interesting update...
i dug around more posts on the forum -- and learned to pull the sdcard out, AND the battery... left it out a lil bit... now it'll be back into download mode, although it seems my odin attempts have been failing so far (the screen turned all yellow almost immediately on the first attempt... now this second attempt has gone a lil further and the screen just turned all blue)..
i think this is progress?

UPDATE!!! WOW!!!
i just re-incarnated my phone. i almost want to cry. for real!!
Now I'm curious what you guys would do... do you think my phone's suffered some hardware damage from all that (and therefore should play it safe).. or do you think it's safe to root, flash srf all the way up and try to flash genocide1.1final again?
i almost feel like i don't fear bricks any longer LOL

I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.

I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.
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Click to collapse
I don't recall anyone bricking on Genocide or Twilight Zone. 99% of the time you can Odin back to stock. It only takes 3 min 30 seconds. I would say stay rooted and have fun. I was nervous for a bit but I can't see myself going back to stock
Sent from my SPH-D700 using XDA Premium App

actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
cache83 said:
I read through all the posts since 6/15 and haven't seen anyone post this issue... wondering if anyone had insights?
i was running srf1.1.1 with genocide1.0...
did a backup, and wiped cache/dalvik x3 and flashed genocide1.1final. then when i rebooted it stayed on the samsung startup screen for too long... kind of reminds me of when i tried to flash cwm3.0.2.5
so i pulled battery, and 3fingered into cwm. noticed it was still orange (3.0.0.6) -- restored my nandroid, rebooted... and i'm still getting stuck on the samsung startup screen.
i hate think this but i'll probably have to Odin back to stock and build my way back up to srf1.1.1 and then restore..
any ideas what went wrong? i really want to try on this kernel but i don't want to go through that whole cycle again!
Click to expand...
Click to collapse

cache83 said:
actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
Click to expand...
Click to collapse
you possibly had a bad flash of the genocide 1.1 kernel. or maybe even a bad dl. i would say re-download the .zip for the genocide 1.1 and try again. i am running srf 1.1.1 with genocide 1.1. imo one of the best rom/kernel combos out here.

puhahahaa... i'm back w srf1.1.1 and now have genocide1.1final running... for some reason when i 3finger salute i still get cwm3.0.0.6 tho -- don't know if i'm doing it wrong??

Igot my phone from Radio Shack and got their ins. Paid $100.
Up front and am covered with no deductable for a yr. I've found that insuring through them was a better way to go.
Sent from my SPH-D700 using XDA App

[Q] Returning htc evo to sprint help

Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3

htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
Sent from my PC36100 using XDA Premium App

ok well im actually sending it to sprint so do you think they will look when they receive it?

htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App

well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.

htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App

nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?

htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
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Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App

ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method

Whatever you decide to do, good luck to you!
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Warranty Still Good?

My sister recently ditched her Droid Incredible in favor of a Iphone 4. (blasphemy I know) The reason being, The power/sleep button no longer works. Since she no longer needed the Incredible, she gave it to me! I've been enjoying having a Android device to play around with but the lack of the power button has been killing me. I have not turned the phone off in over a month and have to use a tweak that wakes the device with the trackpad/volume buttons. Now here is the question. She had a warranty on her Incredible that goes up on the 25th of this month. Can she still replace her old Incredible even though she is Using a white Iphone 4? By the way, She wasn't scheduled for an upgrade to get the Iphone, instead she stole the upgrade from my brothers line and somehow applied it to her line. Just putting that out there in case it helps. I'd like to have her phone replaced so i can start rooting the device and flashing custom ROMS to it. I am also learning Java so I can develop for Android, thus, I really need a future proof Android device that won't conk out on me for testing any apps that I plan on making. Thanks for any help!

Take it in, the worst that can happen is they say no.

As in take it in to a store? I was hoping we could just mail it in. Our last experience with the goobers at the verizon store was not enjoyable at all. They are usually noobs who only know how to do a factory reset...
Sent from my ADR6300 using XDA Premium App

Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.

k_nivesout said:
Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.
Click to expand...
Click to collapse
+1 to this

TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...

tribbey said:
TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...
Click to expand...
Click to collapse
Just got my 2nd refurb from verizon 3 days ago.

Called Verizon about an hour ago... They gave me a number for HTC, and than HTC gave me another number for their warranty and repair shop. Which won't be open until Monday. So I guess I'll have to wait and see what happens....
Sent from my ADR6300 using XDA Premium App

Doesn't sound like you are getting a warranty replacement. Sounds more like a warranty repair you're going to have to pay for but I've never called in for warranty personally.

call verizon and if the warranty is still good they usually will next day you a phone

[Q] Does anyone have any experience with TEP and faulty phones?

I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.

I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode

Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Click to expand...
Click to collapse
I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.

If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Click to expand...
Click to collapse
I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.

Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.

Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Click to expand...
Click to collapse
It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.

Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app

This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..

Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app

tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2

revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Read my comment, i need a replacement as well, by lock/power button isnt working either.

I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.