Develop Bugs

[Q] Screen issues, is this common?

My wife just got a T-Mobile G2. Showing her things on it, I've noticed the screen has an odd flicker effect. When I run the screen test application on it, the gray screen shows tons of lines being drawn through the screen similar to an old CRT. I've messed with the brightness and it does not affect it. It does not show on the other colors, only gray. It is like the screen is not drawing properly.
Is this a common problem? I've searched around but had no luck finding anyone with anything similar. Is there any solution? Since we just got it yesterday, I think we can exchange it but it has to go through the mail. Thanks for the help.

Exchange it.
Sent from my HTC Vision using XDA App

ScooterG said:
Exchange it.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Agreed, that's not normal.

Thanks for the quick replies guys. Sucks that we have to send it back. My wife's going to be disappointed. We just got through her old phone dying and being without a phone for a few days.
Does anyone know if T-Mobile (by phone) would be willing to send out the replacement before we send in the bad phone? How long does this process take? Thanks again.

kmfisher said:
Thanks for the quick replies guys. Sucks that we have to send it back. My wife's going to be disappointed. We just got through her old phone dying and being without a phone for a few days.
Does anyone know if T-Mobile (by phone) would be willing to send out the replacement before we send in the bad phone? How long does this process take? Thanks again.
Click to expand...
Click to collapse
Tmobile sent me a replacement phone first then I mailed the old one back in the same box they sent the replacement one in.
Sent from my HTC Vision using XDA App

Bad touchscreen

Ever since I purchased my evo I have had strange touchscreen issues. Ie.. it will start pressing buttons or long press all by itself. At first I thought it was the rom I was running but later found out that every rom I have ran does it. Now I'm sure everyone is going to tell me to just replace the phone but I don't really have the money to do that right now. Just wanted to see if there has been any other evo owners that have run into this and if they had any suggestions. Thanks.
Sent from my PC36100 using XDA Premium App

kbizzle said:
Ever since I purchased my evo I have had strange touchscreen issues. Ie.. it will start pressing buttons or long press all by itself. At first I thought it was the rom I was running but later found out that every rom I have ran does it. Now I'm sure everyone is going to tell me to just replace the phone but I don't really have the money to do that right now. Just wanted to see if there has been any other evo owners that have run into this and if they had any suggestions. Thanks.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
I had a similar problem with my HTC HD2 back in the day and it turned out to be a hardware problem. I took it back to the store where they confirmed it and replaced my device right there. If you rooted your phone and have a custom rom installed on it right now....unroot it and put the stock rom back on it and take it back to the store where they'll be able to give you a brand new one for free! Things like this aren't your fault and so they shouldn't charge you at all!

As mentioned, Sprint should replace the phone free of charge - especially if you have insurance. Be sure to take it to a true Sprint store and not just a store that sells Sprint stuff. Without insurance, it may cost you $35, more, or absolutely nothing.
Just be sure to unroot first, as Sprint may void your warranty or refuse to replace it if they see that it's rooted (and since the issue is with the screen, they will). If you used unrevoked to root, remember to flash the s-on tool in recovery before running the RUU. Also double check that you're s-on before taking it in.
Good luck!

Thanks for the responses. I do have insurance but the quirk is that I purchased the phone second hand from an acquaintance. The screen issue happened so minimally that it didn't really bother me until late. Now its happening more often. I guess I'm gonna have to suck it up, lose it in the bathroom at my local pub and fork out the deposit for replacement. Thanks again.
Sent from my PC36100 using XDA Premium App

My stepmom bought her BB Curve on ebay. She has insurance, it went funky on her & they replaced it for free.
She's a customer service rep's worst nightmare, though.

I dont think it matters where you got your phone if you have TEP....
I was once giving a phone by my nephew they replaced that phone 3 times for me! I love sprint!

Warranty Still Good?

My sister recently ditched her Droid Incredible in favor of a Iphone 4. (blasphemy I know) The reason being, The power/sleep button no longer works. Since she no longer needed the Incredible, she gave it to me! I've been enjoying having a Android device to play around with but the lack of the power button has been killing me. I have not turned the phone off in over a month and have to use a tweak that wakes the device with the trackpad/volume buttons. Now here is the question. She had a warranty on her Incredible that goes up on the 25th of this month. Can she still replace her old Incredible even though she is Using a white Iphone 4? By the way, She wasn't scheduled for an upgrade to get the Iphone, instead she stole the upgrade from my brothers line and somehow applied it to her line. Just putting that out there in case it helps. I'd like to have her phone replaced so i can start rooting the device and flashing custom ROMS to it. I am also learning Java so I can develop for Android, thus, I really need a future proof Android device that won't conk out on me for testing any apps that I plan on making. Thanks for any help!

Take it in, the worst that can happen is they say no.

As in take it in to a store? I was hoping we could just mail it in. Our last experience with the goobers at the verizon store was not enjoyable at all. They are usually noobs who only know how to do a factory reset...
Sent from my ADR6300 using XDA Premium App

Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.

k_nivesout said:
Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.
Click to expand...
Click to collapse
+1 to this

TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...

tribbey said:
TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...
Click to expand...
Click to collapse
Just got my 2nd refurb from verizon 3 days ago.

Called Verizon about an hour ago... They gave me a number for HTC, and than HTC gave me another number for their warranty and repair shop. Which won't be open until Monday. So I guess I'll have to wait and see what happens....
Sent from my ADR6300 using XDA Premium App

Doesn't sound like you are getting a warranty replacement. Sounds more like a warranty repair you're going to have to pay for but I've never called in for warranty personally.

call verizon and if the warranty is still good they usually will next day you a phone

[Q] How to find T-mobile Samsung Galaxy S4 is refurbished

Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK

baalatin said:
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
Click to expand...
Click to collapse
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium

einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Yes. It has the stickers on the screen. But it does not have the back cover and battery.

einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Not necessarily, if there havent been enough returns to be refurbished yet, because its only been out a short time, they will send out new ones in plain packaging.

I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?

baalatin said:
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
Click to expand...
Click to collapse
Er, turn old phone on with battery, plug it into a USB port. Any powered USB port. Leaving it plugged in, remove the battery. Phone will stay on. Turn new phone on. there, you got two 'on' phones.
I'd use Titanium Backup to get all data from old one to new one, personally. but I'm sure there's other methods out there. :good:

baalatin said:
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
Click to expand...
Click to collapse
Google account backsup contacts
Sent from my GT-I9505 using xda premium

If you can't tell if it's new or refurbished what's the difference?

samnada said:
If you can't tell if it's new or refurbished what's the difference?
Click to expand...
Click to collapse
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.

Did you bother to read terms? Clearly states keep your cover and battery. T-mobile has always done this...nothing new.
And as stated, if you can't tell what's the difference?
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tygerchylde said:
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
Click to expand...
Click to collapse
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html

samnada said:
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
Click to expand...
Click to collapse
It greatly depends on what brand the device is. For example most of my home electronics are refurbished since they cost half the price. My wife's iPod is refurbished and I couldn't tell the difference if you put an gun to my head.
But an HTC phone on the other hand? Never again would I accept a refurbished HTC device. I had a MyTouch4G go bad and need to be replaced. T Mobile sent me a refurbished one. That broke. New refurbished one. Broken out of the box. Another refurbished one, bad screen. Another refurbished one, the camera wasn't physically installed. Then they gave me a brand new Sensation because of the trouble. It was a nightmare because HTC does a crappy job of returning their stuff.
It also depends on why the unit is refurbished. If you return a phone they can't sell it as new, even if nothing is wrong with it. So they check it out and make sure its all working then they call it refurbished. That phone is probably fine. But if its a warrant replacement because something is broken, the manufacturer might do a crappy job of fixing it. You don't want that one.
But all refurbs go in the same pile so there is no way to know if you got a return or a formally broken one.
Sent from your phone. You should be careful where you leave that thing.

Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
Sent from my SGH-M919 using XDA Premium 4 mobile app

mamdroid said:
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think you replied to the wrong thread.
But...wipe cache and dalvik before flashing the new kernel.
Then reboot. That's all you need to do.

O sorry thanks a bunch though
Sent from my SGH-M919 using XDA Premium 4 mobile app

And it won't make a difference if it's new or refurbished.
Pp.
sent from my bluetooth controlled toaster that also takes pictures.

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
Click to expand...
Click to collapse
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
Click to expand...
Click to collapse
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
Click to expand...
Click to collapse
I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app

synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...