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My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.
You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.
Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.
That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
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I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
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What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?
to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
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Where did you get the phone? Did your phone have root?
Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
Sent from my HTC Vision using XDA App
Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.
U have to turn S on flash back to stock rom then turn S back on
Sent from my HTC Glacier using XDA App
No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
Sent from my HTC Glacier using XDA App
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
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Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.
display does not always work. The phone is not rooted. So I don't use set cpu or anything like that. The problem that I am having is when I turn the phone on (after it is shut down) it does not display the htc logo, then when it gets to the g2 it does not display that either. When the finishes turning on the screen is still black. I can press the digitizer where I know the unlock is and I can feel it vibrate then when I unlock it I can still feel it vibrate when it unlocks and it takes about 2 to get the screen on from this just pressing the on and off power button. Some1 please help. PLEASE HELP!!! Any Ideas?
Sent from my T-Mobile G2 using XDA Premium App
Sounds like a dead LCD unit. How/when did this start happening?
Dang so the lcd is not even turning on? Since your not rooted you should get a replacment phone
Sent from my HTC Vision using XDA Premium App
masroorkhan said:
I searched other forums and seems like I am not the only one with this problem. All they suggested was to take out the battery, mem card, sim and leave it for a while and then put everything back in, the display was working fine again. Unfortunately, it didn't work for me, not even restoring factory default, not to mention going through that painful "shooting in dark" process.
I am already aware that if all things fail, LCD has to be replaced. Other than that if anyone has any other suggestion(s), it'd be much appreciated. Otherwise thanks anyways
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I am going through same problem. Haven't found a 'non-LCD replacement' solution yet. Maybe the above will make things work for you. There was one guy who said he turned on the phone without the mem card. So you can try this as well.
If you find anything else, please share.
Good luck.
I didn't think it was a dead lcd because after about 2 minutes of the phone already running the lcd will turn on again. and I saw your thread that said to take everything out I did try that and it did not help. any other ideas?
Does the screen flicker? If you open it up halfway and gently nudge the flex cable, does it do anything?
I juat tried and it does not flicker at all. Once the screen in on there are no problems, its getting the screen on that's hard. Its realy weird. And it started about a week ago and the phone is out of warenty.
Sent from my T-Mobile G2 using XDA Premium App
It doesn't sound like it should be a problem but I want to root it. And install a custom rom, and I am scrared to do that because when I boot into recovery I cant see the screen.
Sent from my T-Mobile G2 using XDA Premium App
How can it be out of warranty? G2 wasn't released until October 2010 and HTC provides a 1 year defect warranty. Here is the link. http://www.htc.com/www/support/warranty.html. I didn't look at anything outside the US though.
This is not a caused by physical damage so should be covered??
Also, Tmo, if that's who you're with might just send you a new one?
I'm assuming you don't have the Asurion 5.99 plan? That would cover it for $130 last resort.
Oh, also, Visa or Mastercard will sometimes take care of you if you used it to purchase the phone so check with them in a pinch.
Hi All
For the last couple of months my desire has had an intermittent problem with the touch screen. All of a sudden it decides you're trying to pull down the "notifications" screen when you're just touching the touch screen, sometimes it also decides you're trying to hold and drag when you're just tapping the screen, sometimes it simply stops responding. These problems are usually solved by tapping the top button and putting the phone on standby then tapping it again and waking it up - although sometimes it then won't let you drag down the screen unlock until you repeat the on/off standby procedure a couple of times. The problem varies on connecting my phone to my computer.
Given that in between these instances the touch screen works as normal I'm guessing it shouldn't be a hardware issue, but the intervals between these problems appear to be getting shorter (either that or I'm just getting more annoyed by it recently). I've had a quick search of the forums and haven't immediately found anyone having this precise problem. Is it likely a question of trying factory reset and if that fails sending it for repair?
Thanks in advance
Similar issues. Don't think this is hardware.
Sent from my HTC Vision using xda premium
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
Dukenukemx said:
Gotta know more about the phone first. Is there a custom rom? Have you tried flashing to stock?
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I'm having same problem, mine started couple weeks after I installed cm7.2, I tried another rom, no luck
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
Well since the OP didn't respond here's my suggestions. If you think it's software then just flash to a stock rom. You should find a number of them lying around the forums, and instructions on how to flash. This will mean your phone is unrooted and will need to be rooted, as well as taking care of installing a recovery and etc. This should correct anything wrong with the software.
Otherwise you busted the digitizer, which is actually very cheap to buy on Ebay. You will have to take the phone apart which can be time consuming.
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Hello,
Any luck with the Tocuh Input, is your phone back from service? I am also facing the same issue....
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
htc desire z touchscreen details
Whiskey_Tango said:
I had this problem on my G2 a while back. It was a hardware problem so I ordered a new touchscreen and replaced it myself.
Sent from my Nexus 7 using xda app-developers app
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Hello Whiskey_Tango / Others,
Can you please let me know the details of the touchscreen component that you ordered for your G2? My HTC desire Z touch screen has also gone bad (unresponsive at multiple points) and I feel that changing the hardwre should do the trick.
If possible, let me know the touchscreen specs (model / part number) as well as any online website from where I can order it !
Many Thanks !!
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
demkantor said:
From eBay search for HTC g2 digitizer
Be careful to get the one for the vision not for the magic
should be about $20
Sent from my Nexus 7 using xda premium
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Click to collapse
Thanks for the quick response. Before coming here, I had a mobile service shop take a look at my handset and he had mentioned that for HTC desire z, the "touch screen" comes with the "display" attached to it. Did he meant the digitizer only or (digitzer + LCD screen) or he was simply trying to rip me off ?
I am very sure that there is nothing wrong with the display on my handset, its only the touch functionality that is not working properly.
Which one of the following do I need to search on EBay?
gultek.eu/htc-spare-parts/digitizer-touchpad/desire-z.html
or gultek.eu/genuine-parts/lcd-modules/htc/desire-z-hd3.html
or both?
Thanks again in advance !!
You need just the digitizer, if you're doing it yourself it takes about an hour if you've never done it before, don't buy the lcd if you don't see a flaw in it.
Some people sell the whole front chasis with lcd, digitizer, front bezel all connected for ease of replacement. May be easier but you will only shave of 30min tops and spend 3x as much
Sent from my HTC Vision using Tapatalk 2
yeah this happens to my G2 a lot. I got my phone fixed a while back (2-3 months ago) becuase the colors on my screen were screwed up and the ear piece was broken. i took it in and he replaced a couple of cables. it worked fine but now sometimes the screen is just having a straight up seizure. it flips through pages so fast and it goes from page 1-2 and back and forth and then the virtual keyboard presses multiple keys and just its crazy. i feel like the guy that fixed my phone didnt plug in a cable all the way. but yeah thats my problem. i dropped my phone the other day and ever since my phone hasn't gone into a seizure lol
Hi, did you solve your problem? I have the same with my desire Z. It click alone in several place on my screen.
And I ask me if the problem don't come from the lcd digitizer control instead of the touch screen digitizer
strawmetal said:
Its definitely not software. I've tried froyo, gb stock with s-on and no root. I've been on ics roms cm7 roms but this problem occurs on all. I'm giving mine for service today.
Sent from my HTC Vision using xda premium
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Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
ahmedrzvi said:
Hi, did u fixed your phone? can you tell me what was the problem.. even my phone is acting crazy.. wil that be fixed if i change the screen digitizer?
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Click to collapse
Yes replacing the digitizer did fix my problem. And a year later the replaced digitizer started giving problems. So I ordered 2 extra digitizers off ebay. Both of them turned out to be duds. Surprisingly the second digitizer(which I replaced a year ago) fixed itself.
I think Im having the same problem,
bottom part of screen (including the home, menu, back, search buttons) aren't functioning half the time,
is there any service manual, or link to information as to what I need to tear apart on my DZ?
should this be enough? EBAYLINK
what do I need to replace the digitizer?
Hey everyone,
All of a sudden this afternoon I was struggling to respond via Facebook messenger and pull down the notification shade and then all of a sudden the phone was doing whatever it wanted selecting things on its own and generally ignoring my commands.
I did a factory reset but the issues remain and after doing a restore via a kdz file it seems that again the issues remain.
It seems like I can use the touch screen but everything requires me to hold the on screen selection down for a few seconds to get it to respond...
It's been working fine up to this point and I don't have a clue what's gone wrong...
Sent from my iPad using Tapatalk HD
Faulty digitizer? Have you tried pulling the battery and letting it sit for a few minutes?
americasteam said:
Faulty digitizer? Have you tried pulling the battery and letting it sit for a few minutes?
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Yeah done that but still nothing, was in a dialler a minute ago and all number keys worked fine but then other keys wouldn't and now number keys need holding down again too...
Sent from my iPad using Tapatalk HD
If I press rapidly on buttons on the screen it will respond first time to app icons etc, for example if i rapidly press on the back button and then press on the app icons with another finger it works straight away.
Otherwise I have to hold on a button for a couple of seconds before the touch registers...
Sent from my iPad using Tapatalk HD
Sounds like a defective unit, I'd return it asap.
Semantics said:
Sounds like a defective unit, I'd return it asap.
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I'm leaving it off and with the battery removed to try again in the morning, would I need to send it back to LG?
I got it off amazon...
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matw01 said:
I'm leaving it off and with the battery removed to try again in the morning, would I need to send it back to LG?
I got it off amazon...
Sent from my iPad using Tapatalk HD
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How long have you had the phone? What carrier? I would think you could contact the seller and let them know you need a replacement unit. You might even be able to bring it back to the carrier store if its branded by one of the US carriers.
Semantics said:
How long have you had the phone? What carrier? I would think you could contact the seller and let them know you need a replacement unit. You might even be able to bring it back to the carrier store if its branded by one of the US carriers.
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A couple of weeks maybe and it's a sim free European model, I live in the uk...
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matw01 said:
A couple of weeks maybe and it's a sim free European model, I live in the uk...
Sent from my iPad using Tapatalk HD
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I would contact the seller immediately and let him know the unit is defective. This is the first time I've heard of anything like this happening, I can't find another instance on the forums here.
Semantics said:
I would contact the seller immediately and let him know the unit is defective. This is the first time I've heard of anything like this happening, I can't find another instance on the forums here.
Click to expand...
Click to collapse
I know, been working fine all day and then all of a sudden it went...
I will contact amazon, might have to go through lg though.
Sent from my iPad using Tapatalk HD
Checked my phone after leaving it over night and its still not working although part of the touch screen seems more responsive now it's still definitely got issues.
Call Amazon support, explain the problem. They should send you a replacement for you to get tomorrow morning even before you sent yours to them. Happened to me in the past in the UK (with my Galaxy S3), I was impressed by their customer support. They even asked me if I wanted a refund or a replacement, and it was 8 or 9 months after I had bought it!
Please help: different strange behavior
Today while I was on the google now screen my phone stopped what it was doing, vibrated, and took 4-5 photos with the flash (at 11:45am). This same behavior happened yesterday also, though I'm not sure what time.
My phone is still unrooted, running the google now launcher (installed from a downloaded apk, but updated from play store) and all other apps directly from play store. I didn't have any apps running that had access to the camera, so I am nervous that something is wrong with the phone.
Anyone else seeing similar behavior? Thanks!!!
spoke to LG but they have to check my imdi number which they can't do till monday
Sadly my Note's home button no longer works and I'm not sure why. Yesterday I woke up to find that my home button stopped working. Mind you, it's never been dropped or anything. No water exposure, nothing at all. I called Samsung and asked them about it and they said I could send it in for repair except it would take approx 3 weeks and I don't want to be without a phone for that long. I printed out the shipping label they gave me and went about the day. I went out that night and it started working for maybe 3 - 4 hours. After that it stopped again. Anybody know what it may be? And if I took it into ATT do you think they'd swap it out for a new one if I tell them the circumstance? Any help is appreciated. Thanks!
I had an issue with my note 4 home button and I called AT&T to ask what I should do because I was worried it would turn into a problem. They shipped a replacement phone to me and I simply sent the old one back. My situation was a little different because my home button worked, but felt extremely clicky which I thought was normal until my wife got the same phone and I realized hers was not like that. I think my replacement phone is refurbished since the battery feels much tighter in the back, but I would much rather take my chances with that over using a defective home button that could stop working at any time.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Just call AT&T and have a warranty refurb shipped out.
ryudosama said:
I had an issue with my note 4 home button and I called AT&T to ask what I should do because I was worried it would turn into a problem. They shipped a replacement phone to me and I simply sent the old one back. My situation was a little different because my home button worked, but felt extremely clicky which I thought was normal until my wife got the same phone and I realized hers was not like that. I think my replacement phone is refurbished since the battery feels much tighter in the back, but I would much rather take my chances with that over using a defective home button that could stop working at any time.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
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raduque said:
Just call AT&T and have a warranty refurb shipped out.
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Thank you guys for the feedback, I'll drop them a call later today and see what they'll do. I'll post the results.
d10nt3 said:
Thank you guys for the feedback, I'll drop them a call later today and see what they'll do. I'll post the results.
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Click to collapse
No problem, Good luck. I am sure they will help you. Also come to think of it, couldn't the launcher you use also cause that? I would check your default action for home button in the application defaults and see what it is assigned to. Mine is apex launcher since that's what I currently use. Hope that helps.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Try a factory reset and see if that work? its a last resort anyways.
ryudosama said:
No problem, Good luck. I am sure they will help you. Also come to think of it, couldn't the launcher you use also cause that? I would check your default action for home button in the application defaults and see what it is assigned to. Mine is apex launcher since that's what I currently use. Hope that helps.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
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falgun said:
Try a factory reset and see if that work? its a last resort anyways.
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Sorry that it's been so long since I replied. I did try changing the launcher to the stock one from nova, and then to go launcher and that didn't help.
I went ahead and called the warranty department and talked to a lady and she tried to walk me through some things. I found out that ATT can remotely see you phone through this because she was describing where I was at and was talking to me about things I was doing, such as backing up my phone, going through sms, etc. She could also see what apps I updated and the times. I'm not too sure how I feel about them having that sort of access. I ended up factory resetting it and that didn't do anything for me so they said they'd send me a new one out.
A few days after I got a brand new note in the mail. Just the handset though, no s pen, battery, or back cover. I had to keep that from mine. I boxed the defective one back up a few days later and sent it back. Yesterday I got a text saying that ATT received the device and sent it off to their warranty center.
I think that about sums it up. They were pretty easy going about it so that was cool. I had a feeling it was going to be more of a hassle and it wasn't, so that's a big plus for them. I don't think there's much more to it. Everything was free of charge by the way. Thank you guys for your help, I really appreciate it.
d10nt3 said:
Sorry that it's been so long since I replied. I did try changing the launcher to the stock one from nova, and then to go launcher and that didn't help.
I went ahead and called the warranty department and talked to a lady and she tried to walk me through some things. I found out that ATT can remotely see you phone through this because she was describing where I was at and was talking to me about things I was doing, such as backing up my phone, going through sms, etc. She could also see what apps I updated and the times. I'm not too sure how I feel about them having that sort of access. I ended up factory resetting it and that didn't do anything for me so they said they'd send me a new one out.
A few days after I got a brand new note in the mail. Just the handset though, no s pen, battery, or back cover. I had to keep that from mine. I boxed the defective one back up a few days later and sent it back. Yesterday I got a text saying that ATT received the device and sent it off to their warranty center.
I think that about sums it up. They were pretty easy going about it so that was cool. I had a feeling it was going to be more of a hassle and it wasn't, so that's a big plus for them. I don't think there's much more to it. Everything was free of charge by the way. Thank you guys for your help, I really appreciate it.
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Click to collapse
That was basically my experience with them as well. Glad you got the replacement and the issue is resolved.
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