Develop Bugs

Broken screen?

My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.

You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.

Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.

That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.

It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.

Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
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I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.

Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App

jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
Sent from my Desire HD using XDA App
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Click to collapse
What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?

to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone

I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App

jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
Sent from my HTC Glacier using XDA App
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Click to collapse
Where did you get the phone? Did your phone have root?

Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
Sent from my HTC Vision using XDA App

Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.

U have to turn S on flash back to stock rom then turn S back on
Sent from my HTC Glacier using XDA App

No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
Sent from my HTC Glacier using XDA App

If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App

llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
Sent from my HTC Vision using XDA App
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Click to collapse
Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.

Black Tie and Rooting

Does anyone know if Best Buy cares if you're rooted and such? The people at their store were all on XDA and such, but I never bothered to check when my phone was fixed. A friend of mine has said they don't give a damn.
Sent from my SPH-D700 using XDA App

I'm sure its like everyone else. It will void your warranty but how would they know
Sent From My Evo Killer!!

They don't really care but they now have Rapid Exchange so your phone is sent somewhere else and youj get a new phone in a day or two. So whether or not the place it is sent to will have issues is anybody's guess.
Do you BONSAI?

I had a shattered digitizer. They replaced it and did a factory reset to make sure it was fine. I wonder if it world have even mattered if I was rooted.
Sent from my SPH-D700 using XDA App

The Root said:
I had a shattered digitizer. They replaced it and did a factory reset to make sure it was fine. I wonder if it world have even mattered if I was rooted.
Sent from my SPH-D700 using XDA App
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Click to collapse
A factory reset doesn't remove the custom ROM, just data and apps. Better to be safe and Odin to stock than having an issue later. The replacement will come before they see it though.
Do you BONSAI?

A friend with geek squad feels that unless you're trying hardware mods, they probably wouldn't care. Case specific excluded, which is par for course.
Sent from my SPH-D700 using XDA App

Was talking to a sprint rep, and they told me that while rooting may void the waranty, insurance isn't affected by what you do t it, as long as you don't touch the hardware. I would think that best buy would be the same, but not sure.
Sent from my SPH-D700 using XDA Premium App

Can't wait for my computer to arrive.
Sent from my SPH-D700 using XDA App

I know my phone does not have anything to do with this section (thunderbolt) but I had just turned my phone in for repair rooted. after talking with the best buy rep, he claimed that the repair center will flash the unit to a fresh start supposedly with software that customers have never seen. he was rooted as well and i asked him if they did it through bootloader or recovery or whatever else but he stated that they have a program that flashes the unit with the display of the unit being in a "black screen" state, one of which I've never heard of through flashing/rooting various android devices.
I've also asked him about returns that have come back not repaired due to root and was assured that the black tie protection is a service repair and not an insurance repair and that's why they do not replace lost or stolen phones. in the likely event that my phone gets "junked" due to them being unable to repair the phone, they will credit me $750.00 to purchase the new phone. I did not get the rapid exchange because my phone is too new and they do not have refurbished units to send me, so they will repair my actual phone.
In hopes... I hope my phone gets junked and that I get a brand new phone. anything that gets replaced by this service is not new unless they credit you the money and you buy it brand new from the store.
I just turned the phone in yesterday but if you get curious as to what the outcome is, i may have an answer in a few days or a few weeks, depending on they claim my phone to be. i say this because I'm not usually on a epic 4g forum but found this when i was going to post about black tie and thought it may be helpful as i can never find a direct answer to black tie on anything except for the horror stories.

They are supposed to give you a brand new Epic, not a refurb.
Do you BONSAI?

[Q] Replacement Phone Questions

My Battery port on my phone seems to be messed up. The orange light is on to show a charge but it looks like it isn't gaining any juice.
Weird because last night it was charging fine, so I'm not sure what the deal is.
Anyway, I'm wondering how the whole process to try and get a replacement phone works. I have been looking to purchase a new phone anyway, and this is just giving me a better reason to get one.
If anyone has gone through this process before can you please share what you did?
I more or less want to know if I am about to get raped by Big Red or if I am going to need to buy a brand new phone outright.

I am wondering if the script I installed to improve battery life is causing this issue. I actually turned my phone off to see if it would charge up and it is, just EXTREMELY slow.
I am just speculating right now and trying to narrow down the issue. I know charge ports are an issue for this phone, I am just hoping I don't need to go that route.

Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
Sent from my ADR6350 using XDA

cstone1991 said:
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
Sent from my ADR6350 using XDA
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Click to collapse
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.

Of it is under a year old then just call Verizon. Tell them your phone won't take charge. They will replace it for free with a manufacture refurbished incredible 2.
Sent from my ADR6350 using xda premium

kubes069 said:
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
Click to expand...
Click to collapse
I just replaced my phone (it was under one year as well) by calling verizon and telling them it wouldn't charge ... it's a known problem w/ our phones. They replaced it for free (as long as you return your old phone w/in 5 business days). i unrooted and put my phone to s-on again before i returned it. good luck!

My replacement phone is way worse than original!

Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!

tckelsey said:
Guys I need some suggestions. About 2 weeks ago I dropped my S3 and smashed the screen. So I used my insurance and ordered another one. I absolutely loved my S3 before......
But the new one that they sent me is absolutely slow and laggy and its driving me insane! Everything I do takes a tiny split second longer than normal, but after a while it gets very annoying. Especially since I know what a perfect working one feels like.
When I press the side button to unlock the phone, its laggy lighting up.
When I swype to unlock the phone, its laggy getting to the home screen.
When I hit the bottom home button, its laggy coming back.
You get my drift...
My original was super quick and snappy, and now this thing is driving me nuts.
What would you suggest that I do? Its been this way right out of the box.
Thanks for any suggestions!
Click to expand...
Click to collapse
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.

Esoteric68 said:
Root it and install a custom ROM, most of them will make even a good device feel umpteen times better. If it's still running poorly after you've tried a few ROMs then box it back up and take it to a store or call the insurance company back and explain the problem.
Click to expand...
Click to collapse
Thanks, yea ive thought about rooting it. Ive just never rooted a phone before so I was hoping there was something I could do that was basic and might fix the problem.

It seems unlikely it's a hardware problem. I'd start with a factory reset and see it it's still laggy, then slowly install apps until you figure out what's slowing down the phone.
I'd guess something in the background is grabbing CPU cycles.

update?

lviv73 said:
Take the phone apart,take out the internals,put a bomb inside it and send it back to them,that will let them know not to ship defective phones.
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Click to collapse
I also heard it's a great way to get sent to Guantanamo bay

yousefak said:
I also heard it's a great way to get sent to Guantanamo bay
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Click to collapse
Don't worry our president will let him out.

Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.

RealTic said:
Just out of curiosity, did your replacement device look brand new...or did it look refurbished? They say you cant tell, however, i do know from experience that refurbished phones can show some damage. The reason i'm asking is because the Galaxy SIII is so new i would find it amazing that they already have refurbished devices to distribute on insurance claims. If it was brand new you would know. I would call sprint or your insurance provider and demand a new phone if the lag doesnt resolve itself. Sprint charges almost DOUBLE the price for insurance on the galaxy SIII compared to many other devices. I would be pissed if i didn't get a prefect SIII.
Also, I would strongly advise picking up an OtterBox case for your SIII, those things can keep your phone safe during a nuclear war.
Click to expand...
Click to collapse
If its refurbished it will have a sticker under the battery near the IMEI & S/N information with a date when it was refurbed... u can also look under ##786# under "reconditioned status"

I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium

gtuansdiamm said:
I just got a replacement a few hours ago
U just hated those ink spots
My replacement I think it's new
I got it from best buy
The only problem I have is that the usb port is really square on the cover and kinda sharp too
Also on my box there's a sticker that says updated
What does that mean
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
it means you have one of the latest if not the latest ota update.

Awesome
Sent from my SPH-L710 using xda premium

go into settings, about device and you can check if its refurbished that way easily

Where there
Sent from my SPH-L710 using xda premium

Has anyone tried keeping their Galaxy bombs after the replacement came in the mail?

Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?

I don't see how they can know you haven't sent it out. Correct me if I'm wrong.

NIKKOTUASON said:
I don't see how they can know you haven't sent it out. Correct me if I'm wrong.
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They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.

Cycloneon said:
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.
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Click to collapse
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...

NIKKOTUASON said:
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...
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That is if the recycling company actually records the imea of every device they receive before "recycling" them or if they just report raw numbers.
Several in the Canadian thread have made it clear they have been sent the return box even when they already returned their phones.
It will be interesting to see what documentation is included. I am planning on saving screen shots of my return tracking email showing the old device delivered just in case.
Sent from my SM-N930W8 using Tapatalk

speaking of which those in canada who have had a replacement device sent did samsung email you? they said the devices would start shipping on the 22nd but still nothing:s

I got another email saying they'd start on the 27th, then today replacement came in with an extra box with a return label already on it.
No other documentation included. I even had to call in and ask for an unlock code for my new note 7, it wasn't provided automatically like with the original one.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
Really! Behave yourself. You must be aware of the dangers of keeping such a mobile or even worse the consequences of selling it or even giving it away. Send it back. Samsung have dealt with this situation in a very odd way. They began with good professional intentions the situation then went down hill and for many the scenario has turned into a farce.
One thing for sure if and when you receive your replacement you must return your old device. It is the correct thing to do.
Ryland :good:

I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...

THS1989 said:
I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...
Click to expand...
Click to collapse
And it can keep your hands warm and be used to light a log fire
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app

ekerbuddyeker said:
And it can keep your hands warm and be used to light a log fire
Click to expand...
Click to collapse
It actually runs dead cold.... My replacement is much warmer.

Did it come with a prepaid label?? If so that's mostly likely how they are tracking it

THS1989 said:
It actually runs dead cold.... My replacement is much warmer.
Click to expand...
Click to collapse
Same here. I'm having so many issues with the replacement unit. The screen sensitivity issue is making the phone so hard to use, it loses power much quicker, and it gets quite warm. This whole experience has been painful.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
omg sent to the recycling company ? remove the batteries and send them all to me lol

They will eventually send an update to all Note 7 phones that will disable them. So return the phone. They can track if your phone is in use or not.

for anyone who has broken.. smashed.. lost the spen... broke the sim holder.... this must be a godsend. what would have been expensive repairs... now they are entitled to new phone because of the battery. I would get great pleasure handing over a smashed phone and getting new one

Has anyone kept the s pen or sim tray or accessories? Do they just want the phone itself back?

I was advised to send EVERYTHING back in the box exactly as it was originally delivered - so that's what I did. The replacement is complete (as if buying a new phone) and the delivery guy asked for the return package. That's what he got after I'd factory reset. I'd previously backed everything up to Smart Switch on my pc.

Here in the UK, the delivery guy had a deliver & return consignment. So I had no choice but to return it. I bought direct from Samsung store online. Sent everything that was in the box back.
Thinking about it now I'm glad I did. No come backs from Samsung. The deals done & I have new replacement device that is perfect so far.
Glad it's all over now & I can get on with enjoying this fantastic device.

Instructions for me seemed to imply to just send the phone itself. And along with the phone there is no other documentation that would be sent to the recycling company. So they would need to turn it on to check the imei and possibly even factory reset it if I leave my password on. This all seems to point to them not really being able to determine whether it was actually sent or not. That said, seems like I'd be able to, at the least, keep an extra s pen and the in box accessories. That in itself would more than make up for the pain of exchanging. I just hope i don't have issues with the replacement like some people on here.