My Battery port on my phone seems to be messed up. The orange light is on to show a charge but it looks like it isn't gaining any juice.
Weird because last night it was charging fine, so I'm not sure what the deal is.
Anyway, I'm wondering how the whole process to try and get a replacement phone works. I have been looking to purchase a new phone anyway, and this is just giving me a better reason to get one.
If anyone has gone through this process before can you please share what you did?
I more or less want to know if I am about to get raped by Big Red or if I am going to need to buy a brand new phone outright.
I am wondering if the script I installed to improve battery life is causing this issue. I actually turned my phone off to see if it would charge up and it is, just EXTREMELY slow.
I am just speculating right now and trying to narrow down the issue. I know charge ports are an issue for this phone, I am just hoping I don't need to go that route.
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
Sent from my ADR6350 using XDA
cstone1991 said:
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
Sent from my ADR6350 using XDA
Click to expand...
Click to collapse
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
Of it is under a year old then just call Verizon. Tell them your phone won't take charge. They will replace it for free with a manufacture refurbished incredible 2.
Sent from my ADR6350 using xda premium
kubes069 said:
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
Click to expand...
Click to collapse
I just replaced my phone (it was under one year as well) by calling verizon and telling them it wouldn't charge ... it's a known problem w/ our phones. They replaced it for free (as long as you return your old phone w/in 5 business days). i unrooted and put my phone to s-on again before i returned it. good luck!
Related
I was within my 30 days when they ordered my replacement evo. This was done about 15 calendar days ago. Now I am out of my thirty days.
They say that they will call me when they get one in stock.
It just occurred to me that if they haven't had one in stock for two weeks for my replacement then they could not have sold any either. Lol
How believable is that?
Something tells me that if I send my girlfriend in to act like she wants to sign contract and purchase an evo, suddenly they will have one in stock.
I might actually do this, with me hiding around a corner until I see that evo that isn't in stock
Bad thing is that I am exchanging this because of the charging issues. I bet my new one has the same issue, if nothing Else they will have more incentive to look at the charging issues...with folks exchanging these over these issues.
Since then, I have got the two 1800mah China bats with chArger and battery hasn't been a problem since. But I'm still waiting for my Damn replacement.
Sent from my PC36100 using XDA App
that would depend on when sprint ships them more
go to a service center, they have special stock set aside just for them and they are brand new, they dont come in the box but the device itself is brand new.
So apparently there is a shortage of evos?
Kinda silly isn't it?
Sent from my PC36100 using XDA App
Hey everyone.
Alright so I just got my Evo a few weeks back through BestBuy. Today while I was texting on it, the phone randomly shut off. I figured it was just a random reboot type of deal, but then the phone would never turn back on.
I tried charging the battery and it won't charge so I'm going to assume that it's completely fried. After I came to that assumption, I grabbed my friends batter and slapped it into my phone, and it worked perfectly fine, so it's safe to say that it is the battery and only the battery, not the phone. My battery also didn't work in his phone either
Now my question to you is, since it's still within the 30 days since I got the phone AND I have the Black Tie protection plan, will they give me a new battery no questions asked? Or do they need to boot it back up and inspect the phone also? The reason I ask is because I'm running MIUI and don't have enough time to keep my friends battery to flash a 2.3 ROM. Also I don't want them "inspecting" my phone, and upgrading my phone because I like having root.
Any help would be appreciated.
Thanks guys/gals.
Uhm, I'm not 100% on this but you shouldn't have any problem. What I would assume they will do if anything is try powering up on your battery, which won't work, then try plugging it in to charge, which won't work. Get a different battery and if it powers up, they probably won't pay attention after the HTC EVO 4G screen pops up and give you the battery. On the other hand since its a Best Buy I don't know if they will have HTC batteries in stock, they might have the cheaper ones like Radio Shack. Try a Sprint repair center, they would be more likely to have a battery for you. I've gone to Sprint before for various phone issues and twice they didn't know what being rooted was so they didn't even realize it and once, the manager noticed it was rooted, fixed the problem and asked me to root his lol. Good luck.
Sent from my PC36100 using XDA App
But they have to replace my battery don't they? Since it's still within the 30 days? Even if not, I have a $50 dollar gift card, and the last time I was at BestBuy I saw they had a 1700 extended battery that didn't require an extended back. Has anyone heard anything about that battery?
Radio Shack wouldn't be able to replace my battery since I didn't get the phone from them originally, right?
The other thing to my advantage is that I know most of the guys that work at the phone department, so they don't really care that it's rooted.
Well yes they would be obligated to replace the battery for you, what I a saying though is that Best Buy will not likely carry EVO batteries in stock. They will probably have extended batteries or replacement non HTC batteries, I'm saying that you will probably have better luck getting an HTC original replacement battery from Sprint, reguardless of where you bought the phone from its within the Sprint 30 warranty and HTC 1 year warranty, so you don't HAVE to go to Best Buy, go to anywhere that sells Sprint phones, manufacturer warranty works anywhere...
Sent from my PC36100 using XDA App
I understand now. I went in to BestBuy and go figure.... The old one worked. It didn't at first, but after a few minutes of them trying it actually kicked in.
I was able to get the extended battery and I only had to pay the difference. I was going to buy that battery anyways before this whole thing happened, so it worked out well.
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
baalatin said:
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
Click to expand...
Click to collapse
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Yes. It has the stickers on the screen. But it does not have the back cover and battery.
einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
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Click to collapse
Not necessarily, if there havent been enough returns to be refurbished yet, because its only been out a short time, they will send out new ones in plain packaging.
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
baalatin said:
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
Click to expand...
Click to collapse
Er, turn old phone on with battery, plug it into a USB port. Any powered USB port. Leaving it plugged in, remove the battery. Phone will stay on. Turn new phone on. there, you got two 'on' phones.
I'd use Titanium Backup to get all data from old one to new one, personally. but I'm sure there's other methods out there. :good:
baalatin said:
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
Click to expand...
Click to collapse
Google account backsup contacts
Sent from my GT-I9505 using xda premium
If you can't tell if it's new or refurbished what's the difference?
samnada said:
If you can't tell if it's new or refurbished what's the difference?
Click to expand...
Click to collapse
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
Did you bother to read terms? Clearly states keep your cover and battery. T-mobile has always done this...nothing new.
And as stated, if you can't tell what's the difference?
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tygerchylde said:
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
Click to expand...
Click to collapse
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
samnada said:
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
Click to expand...
Click to collapse
It greatly depends on what brand the device is. For example most of my home electronics are refurbished since they cost half the price. My wife's iPod is refurbished and I couldn't tell the difference if you put an gun to my head.
But an HTC phone on the other hand? Never again would I accept a refurbished HTC device. I had a MyTouch4G go bad and need to be replaced. T Mobile sent me a refurbished one. That broke. New refurbished one. Broken out of the box. Another refurbished one, bad screen. Another refurbished one, the camera wasn't physically installed. Then they gave me a brand new Sensation because of the trouble. It was a nightmare because HTC does a crappy job of returning their stuff.
It also depends on why the unit is refurbished. If you return a phone they can't sell it as new, even if nothing is wrong with it. So they check it out and make sure its all working then they call it refurbished. That phone is probably fine. But if its a warrant replacement because something is broken, the manufacturer might do a crappy job of fixing it. You don't want that one.
But all refurbs go in the same pile so there is no way to know if you got a return or a formally broken one.
Sent from your phone. You should be careful where you leave that thing.
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
Sent from my SGH-M919 using XDA Premium 4 mobile app
mamdroid said:
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think you replied to the wrong thread.
But...wipe cache and dalvik before flashing the new kernel.
Then reboot. That's all you need to do.
O sorry thanks a bunch though
Sent from my SGH-M919 using XDA Premium 4 mobile app
And it won't make a difference if it's new or refurbished.
Pp.
sent from my bluetooth controlled toaster that also takes pictures.
Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?
Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?
I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Click to expand...
Click to collapse
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Click to expand...
Click to collapse
The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Click to expand...
Click to collapse
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
Click to expand...
Click to collapse
Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.
I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
Sent from my HTC6500LVW using Tapatalk
Hi,
My Note 4 will no longer charge although it shows the charging icon when plugged in. No fast charge either.
Tried all the usual trouble shooting tricks.
Different batteries , charges and cleaning out the port...
Am pretty sure a hard reset wont fix this... seems like hardware.
Anybody had this problem with a fix?
Self repair or something of the sort. Dont want to spend money on repairs when the note 8 is due out Aug 23rd.
Am currently externally charging the batteries... which is a pain.
Had to clean the contacts at the battery. Don't know if that's the fix for you but, it worked here. Good luck!
Sent from my SM-N920P using Tapatalk
Modtronix said:
Had to clean the contacts at the battery. Don't know if that's the fix for you but, it worked here. Good luck!
Sent from my SM-N920P using Tapatalk
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Click to collapse
Thanks for the reply...
tried that... no joy.
have several batteries, no difference.
what bites even more is that i bought the phone seller refurb off ebay along with a square trade warranty. didnt realise it was listed as new on ebay, so square trade wont do anything until a year is up claiming it should be under manufacturer warranty... so have to wait till October before square trade will allow a claim.... *sheesh*
asmd6230 said:
Thanks for the reply...
tried that... no joy.
have several batteries, no difference.
what bites even more is that i bought the phone seller refurb off ebay along with a square trade warranty. didnt realise it was listed as new on ebay, so square trade wont do anything until a year is up claiming it should be under manufacturer warranty... so have to wait till October before square trade will allow a claim.... *sheesh*
Click to expand...
Click to collapse
Sorry to hear that. Amazon here, battery that came with was iffy at best but the phone has been flawless. Might be the port I know amazon sells a charging back pretty cheap. Works great here.
Sent from my SM-N920P using Tapatalk
Modtronix said:
Sorry to hear that. Amazon here, battery that came with was iffy at best but the phone has been flawless. Might be the port I know amazon sells a charging back pretty cheap. Works great here.
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
yeah, im guessing hardware failure.
this is my second note 4, the 1st went into a bootloop...
im currently managing using an external battery charger and rotating my battery packs.
will send in for square trade warranty once the note 8 is released on sprint.
i've tried just about everything i have gleaned on the internet,,, and no joy.
heres an odd thing, my first note would occasionally get into the bootloader and it shows dm verity failed. it was bought new from sprint and i never messed with it. was stock. no rooting etc... but after a couple of minutes it would hang and start boot looping again even while in bootloader. go figure.
asmd6230 said:
yeah, im guessing hardware failure.
this is my second note 4, the 1st went into a bootloop...
im currently managing using an external battery charger and rotating my battery packs.
will send in for square trade warranty once the note 8 is released on sprint.
i've tried just about everything i have gleaned on the internet,,, and no joy.
heres an odd thing, my first note would occasionally get into the bootloader and it shows dm verity failed. it was bought new from sprint and i never messed with it. was stock. no rooting etc... but after a couple of minutes it would hang and start boot looping again even while in bootloader. go figure.
Click to expand...
Click to collapse
Seems sometimes you just end up with a bum unit. Maddening but then like you say, you're just waiting for something better.
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