The HTC battery died the other day and won't take a charge or anything in my phone anymore. I'm using the spares that I purchased off ebay. If I took my phone to a sprint store for a battery replacement do I need to worry about my phone being rooted running snap kernel and cyanogen mod 6 or do I need to go back to stock for everything? I would hope they'd just give me a new battery and not look at my phone at all.
dirtmaster88 said:
The HTC battery died the other day and won't take a charge or anything in my phone anymore. I'm using the spares that I purchased off ebay. If I took my phone to a sprint store for a battery replacement do I need to worry about my phone being rooted running snap kernel and cyanogen mod 6 or do I need to go back to stock for everything? I would hope they'd just give me a new battery and not look at my phone at all.
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They should just give you one. There were a lot of reports of people with good batteries just walking into stores and asking for an extra one and getting them, no questions asked. Also, it is the same battery as the Hero and TP2, so any Sprint store should have plenty of them.
I just took my phone in for replacement (for other issues), and they thought they could fix it with a battery. They gave me like 4 to try to fix the problem before ever even looking at the phone's software.
Cayniarb said:
They should just give you one. There were a lot of reports of people with good batteries just walking into stores and asking for an extra one and getting them, no questions asked. Also, it is the same battery as the Hero and TP2, so any Sprint store should have plenty of them.
I just took my phone in for replacement (for other issues), and they thought they could fix it with a battery. They gave me like 4 to try to fix the problem before ever even looking at the phone's software.
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Good to know. Thanks for the response. I'll head over there after work
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
fdb8231 said:
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
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Click to collapse
Thanks for the quick response! Yep, tried that. I thought maybe I had one of the USB port issues that didn't allow me to charge the phone, but alas, my wife's fully charged battery couldn't boot it (or do anything), and my battery worked fine in her Evo.
I also disassembled the phone to check solder connections both on the battery connector and the usb port... both looked totally fine.
Well, if you pay insurance on it you could always accidentally lose it and report it lost or stolen.... that's what I would do, but that's just me....
___________________________________
Yup.... The ones yoe momma told ya about.... Bad Seed Customs!!
Yeah, I'll weigh my options. I think I'll send it to HTC first. I really don't think they can read the internal memory in this condition. I think it is probably fried. It is too late for the Sprint TPE (warranty), but but I might be able to finagle a squaretrade warranty. It will take time though. I thought about having a friend list it in eBay as a buy it now for what a new one costs, buy it from him (he give me my money back), and wait whatever period squaretrade requires, and file a claim. They're great, and I should have bought a squaretrade warranty from day 1. I've had it on the two phones prior and had to use it on one of them. They're easy to deal with and cheaper than any other options. Plus, its more flexible since they don't replace the phone, they issue you a refund for it (which would give me the option of switching phones, not that I would).
mrsato said:
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Click to expand...
Click to collapse
Are you certain the battery isn't fried? Also, make sure the SD card is fully seated and secure. With the battery OUT, connect your EVO to it's power supply and then reinsert the battery. Sometimes, after doing so, you will see the LED light up. If not, try again. If it still does not, try getting to the Hboot screen by pressing the down volume button while also pressing the power button.
I am pretty sure I tried that. I pulled battery while plugged in, put battery back, no difference. The first thing I thought was that it was a bad battery connection, because the phone has never worked with the battery out, but plugged in. The battery MUST be in to work. So I disassembled it to check the battery and USB connection solder points, and they look fine.
I called a reputable mobile phone tech and he said he has seen this a few times with rooted Android devices. He said he doesn't think they will be able to read the internal memory, or probably won't go through the effort it would require to (pull the internal memory out and put it in a reader).
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Insurance
Going through HTC is going to be a waste of time. Their turn around time is 30 days... And thats if they dont discover the rooting and therefore actually replace it.
Your best bet is sucking it up and paying the $100 deductible for Asurion insurance... If you order on their website www.phoneclaim.com they will overnight for free. However I have heard of it being back-ordered, in which case you will either wait, or be one of the lucky guys who gets a brand new one.
In regards to them seeing your internal memory, I would say its 50/50. They can recover that sort of stuff, but at the same time, HTC is way more lenient with rooting/mods than other manufacturers.
Good luck
toddlmr said:
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
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Click to collapse
As it turns out, when you send your phone to HTC, you have to pull your battery cover, battery, microSD card, and any other "accessories" you have off, and keep them. They only want the phone without any of these items. I asked the guy, "you don't want me to ship the batter OR even the cover with the phone, but separate?" He said, "no, they are yours to keep. if you send them to us, they will not be returned." LOL! If they replace the phone, I'll have spare parts! Yaaay! I left my screen protector on it, in case they can fix it, they won't scratch it. Love my Evo y'all!
Yah the same exact thing happened to me when i first got my evo (the first day it came out). Absolutely no sign of life, but got it through best buy and just went back with no insurance or anything and she gave me another one on the spot.
Yeah if it won't even power, they won't bother. You are straight unless by some miracle they actually get it working.
TEP is a godsend.
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
sekigah84 said:
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
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That would be so barbaric and elementary - so many capitals and so much hostility!
To the OP:
Wrong section, jackhole.
It will probably cost you $35 without the insurance. If one store doesn't work, try another.
Yeah, just smash it on the floor and claim a new one
$100.00 ..thats it.
Where to post this?
I had a feeling this was the wrong place to post this, but not sure where else to do it. General maybe?
SORRY! ;-P
I wouldn't have a problem if an admin moved it to the right place.
Do did you make a decision to send it in?
teh roxxorz said:
Do did you make a decision to send it in?
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Yeah, with fingers and toes crossed.
Well, I don't think they'll find out. Cuz I'm in engineering, and they could try to overvolt the phone [in an attempt to turn it on] but too much a risk of frying the circuits. Also no sdcard so they can't see your files...and way too much work to disassemble...so I think you're good.
Thanks man, that really is reassuring. I'm kind of on pins and needles over this. I can't afford ANYTHING, much less to buy another phone (I was laid off Jan 1).
I've been desperately trying to learn to program in Java, for Android. Both should provide me with more flexibility financially. I'd rather work as a contractor than FTE any day, but sysadmin type work is hard to find these days. I didn't expect to enjoy programming as much as I am, which is a pleasant surprise. Java isn't so hard. ;-)
I hope to get my Evo replaced under warranty. Then I hope to get more income by the time the new Evo 3D comes out! Not to sideline this thread, but what do you guys think of that thing? I'm also wondering if the new Evo View 4G would work as a phone replacement, just using Google Voice to replace cell service. Most new cars have bluetooth built in, and otherwise can use a bt headset (even stereo headphone type), so you never have to hold it to your head anyway.
Sorry, I guess I spaced posting my results. The did not know out had been rooted. They just replaced the motherboard and sent out back.
Unfortunately, they downgraded me from hw version 003 to 002. There were also two soft key lights out and I sent it back. Even though I complained about the version difference they still put another v2 in it. I called US public relations and came close to getting a hwy v3 board in but in the end it didn't happen. All they really care is that they made the device work.
Moral of the story is, if your Evo is dead-dead, send it to htc, and now you know what to expect.
This is more of a general thing but I do have a couple questions in here so I posted in the Q&A
My USB port broke off the motherboard so I filed a claim with Asurion. My new phone arrived today and I believe it is a bran spankin' new one. It came in a factory box with the manual, all the accessories and the factory sticker on the screen with both the phone and battery sealed in factory bags. I've never gotten a insurance replacement before, is this normal or did I get a new one? It is a 004 model with an Epson screen. Rooted using Unrevoked (much easier than my launch day root using toast's method). I flashed CM7, did a nandroid of my old phone minus the WiMax and restored it onto the new one, works perfectly. Everything I've read about returning the old phone says just to put the phone in the bag. I'm wondering if anyone knows if I'm supposed to return the SD card and/or battery as well?
ausch30 said:
This is more of a general thing but I do have a couple questions in here so I posted in the Q&A
My USB port broke off the motherboard so I filed a claim with Asurion. My new phone arrived today and I believe it is a bran spankin' new one. It came in a factory box with the manual, all the accessories and the factory sticker on the screen with both the phone and battery sealed in factory bags. I've never gotten a insurance replacement before, is this normal or did I get a new one? It is a 004 model with an Epson screen. Rooted using Unrevoked (much easier than my launch day root using toast's method). I flashed CM7, did a nandroid of my old phone minus the WiMax and restored it onto the new one, works perfectly. Everything I've read about returning the old phone says just to put the phone in the bag. I'm wondering if anyone knows if I'm supposed to return the SD card and/or battery as well?
Click to expand...
Click to collapse
I have done alot of returns on previous phones and they tell u to keep all accesories( sd card, headphones etc..), they just want the phone. I have kept the battery a few times also and have never heard anything about it, once i was even told by a rep to not send the battery cuz it can mess up the phone especaily if its in the phone during shipping.
If it was in the original box with all the accessories, its likely you got a new one. There are two ways to check. A refurb will have a small white sticker on the back that shows the date which it was refurbished. And also, pull up the dialer, and hit ##786#, scroll down to Refurbished Status. If there is a date there, then it's a refurb. If it says N/A, then its new.
And no, generally you only need to send back the phone, no battery no sd card, no charger. Unless they told you to do so.
flight01 said:
I have done alot of returns on previous phones and they tell u to keep all accesories( sd card, headphones etc..), they just want the phone. I have kept the battery a few times also and have never heard anything about it, once i was even told by a rep to not send the battery cuz it can mess up the phone especaily if its in the phone during shipping.
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Click to collapse
Thanks, looks like I have an extra battery (now I have 5) and SD card then.
sitlet said:
If it was in the original box with all the accessories, its likely you got a new one. There are two ways to check. A refurb will have a small white sticker on the back that shows the date which it was refurbished. And also, pull up the dialer, and hit ##786#, scroll down to Refurbished Status. If there is a date there, then it's a refurb. If it says N/A, then its new.
And no, generally you only need to send back the phone, no battery no sd card, no charger. Unless they told you to do so.
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Click to collapse
I looked for any stickers or anything on it and there weren't any. A while back I bought a refurb Sansa Fuze and it said refurbished right on the back so that was the first thing I looked for. Thanks for the code, I currently have CM7 running but I might flash back to Sense and check it out to see what it says.
Obviously I was really hoping for a new one and I couldn't be happier. I pre-ordered the 3D a couple days ago. Now, if I decide to sell this one I can sell it as only a week or 2 old, maybe get a few extra bucks for it.
Another question though, do you think I should even bother un-rooting the old one before sending it back?
flight01 said:
I have done alot of returns on previous phones and they tell u to keep all accesories( sd card, headphones etc..), they just want the phone. I have kept the battery a few times also and have never heard anything about it, once i was even told by a rep to not send the battery cuz it can mess up the phone especaily if its in the phone during shipping.
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Click to collapse
Same thing here. I have returned or went through insurance probably 4-5 times. Even going back to when I had the (gasp) Blackberry. I never returned batteries or sd cards and never heard anything or gotten charged. And like the poster I quoted, I have also been told not to ship any thing but the phone itself before.
jayharper08 said:
Same thing here. I have returned or went through insurance probably 4-5 times. Even going back to when I had the (gasp) Blackberry. I never returned batteries or sd cards and never heard anything or gotten charged. And like the poster I quoted, I have also been told not to ship any thing but the phone itself before.
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Click to collapse
Your allowed to keep batterys and SD card they tell you that.
Just destroyed my mytouch4g and had to send it in to the insurance company. Anyone want my battery? It doesn't fit in my new sensation so I have no use for it. Rather let someone make good use of it instead of throwing it away.
Sent from my Sensation using XDA App
big fancy said:
Just destroyed my mytouch4g and had to send it in to the insurance company. Anyone want my battery? It doesn't fit in my new sensation so I have no use for it. Rather let someone make good use of it instead of throwing it away.
Sent from my Sensation using XDA App
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Click to collapse
ill take it..well how old is it..
------------strike that-----------
give it to someone who desperately needs it..i think i can manage with mine for now
big fancy said:
Just destroyed my mytouch4g and had to send it in to the insurance company. Anyone want my battery? It doesn't fit in my new sensation so I have no use for it. Rather let someone make good use of it instead of throwing it away.
Sent from my Sensation using XDA App
Click to expand...
Click to collapse
Wait so they sent you a sensation as a replacement for the mytouch 4g?
If so Ill be sending mine back as well. Mine went for a swim in the porcelain pool a week or so ago and has not been the same since.
In fact I went to two t-mo stores today looking for batteries (We no longer carry this phone or its accessories is what I was told) and even went to verizon to try and get a thunderbolt battery since they are the same (only had fat battery which wouldnt work because I wouldnt have the right back).
I ended up ordering a seidio "extended" battery when I got home...wish I would have seen this first.
May I ask how you "destroyed" yours? and did you return it to stock before sending it back?
i could use it mines crappin out
my battery is more than begginning to crap out on me. After a full nights charge, im lucky to get about 30min of talk time before it will just shut off on me. Only to turn back on in 3-5min with a battery level +50% (or so it says). Needless to say i will be buying a new battery in the next 48hrs if im not so fortunate.
VibrantOwnr said:
ill take it..well how old is it..
------------strike that-----------
give it to someone who desperately needs it..i think i can manage with mine for now
Click to expand...
Click to collapse
prob a year old. works great though. never had a problem with it holding a charge. i got a day or 2 out of it with mild use. never seemed to lose a charge since the first day i got it.
QUOTE=cronuslsd;20957705]Wait so they sent you a sensation as a replacement for the mytouch 4g?
If so Ill be sending mine back as well. Mine went for a swim in the porcelain pool a week or so ago and has not been the same since.
In fact I went to two t-mo stores today looking for batteries (We no longer carry this phone or its accessories is what I was told) and even went to verizon to try and get a thunderbolt battery since they are the same (only had fat battery which wouldnt work because I wouldnt have the right back).
I ended up ordering a seidio "extended" battery when I got home...wish I would have seen this first.
May I ask how you "destroyed" yours? and did you return it to stock before sending it back?[/QUOTE]
dropped mine and the screen exploded because i tried to catch it and just slapped it even harder towards the ground. phone worked fine but the screen was like running your fingers across well a broken piece of glass. called tmobile and go through insurance but they didnt have any in stock so they offered me the mytouch4g slide or the sensation as a replacement as those were the closest match to what i had. and yes i flashed it back to stock and got it s-on before sending it back.
tw39515 said:
i could use it mines crappin out
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Jpimp150 said:
my battery is more than begginning to crap out on me. After a full nights charge, im lucky to get about 30min of talk time before it will just shut off on me. Only to turn back on in 3-5min with a battery level +50% (or so it says). Needless to say i will be buying a new battery in the next 48hrs if im not so fortunate.
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Click to collapse
whoever pm's me first and pays for shipping its theirs. i have no use for it and it works great so i figured id rather help someone else out rather than throw it away. (i take all the good karma i can get)
pm'ed.
10 char
My Battery port on my phone seems to be messed up. The orange light is on to show a charge but it looks like it isn't gaining any juice.
Weird because last night it was charging fine, so I'm not sure what the deal is.
Anyway, I'm wondering how the whole process to try and get a replacement phone works. I have been looking to purchase a new phone anyway, and this is just giving me a better reason to get one.
If anyone has gone through this process before can you please share what you did?
I more or less want to know if I am about to get raped by Big Red or if I am going to need to buy a brand new phone outright.
I am wondering if the script I installed to improve battery life is causing this issue. I actually turned my phone off to see if it would charge up and it is, just EXTREMELY slow.
I am just speculating right now and trying to narrow down the issue. I know charge ports are an issue for this phone, I am just hoping I don't need to go that route.
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
Sent from my ADR6350 using XDA
cstone1991 said:
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
Sent from my ADR6350 using XDA
Click to expand...
Click to collapse
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
Of it is under a year old then just call Verizon. Tell them your phone won't take charge. They will replace it for free with a manufacture refurbished incredible 2.
Sent from my ADR6350 using xda premium
kubes069 said:
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
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Click to collapse
I just replaced my phone (it was under one year as well) by calling verizon and telling them it wouldn't charge ... it's a known problem w/ our phones. They replaced it for free (as long as you return your old phone w/in 5 business days). i unrooted and put my phone to s-on again before i returned it. good luck!