Develop Bugs

[q] super bricked!

I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.

Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App

fdb8231 said:
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Thanks for the quick response! Yep, tried that. I thought maybe I had one of the USB port issues that didn't allow me to charge the phone, but alas, my wife's fully charged battery couldn't boot it (or do anything), and my battery worked fine in her Evo.
I also disassembled the phone to check solder connections both on the battery connector and the usb port... both looked totally fine.

Well, if you pay insurance on it you could always accidentally lose it and report it lost or stolen.... that's what I would do, but that's just me....
___________________________________
Yup.... The ones yoe momma told ya about.... Bad Seed Customs!!

Yeah, I'll weigh my options. I think I'll send it to HTC first. I really don't think they can read the internal memory in this condition. I think it is probably fried. It is too late for the Sprint TPE (warranty), but but I might be able to finagle a squaretrade warranty. It will take time though. I thought about having a friend list it in eBay as a buy it now for what a new one costs, buy it from him (he give me my money back), and wait whatever period squaretrade requires, and file a claim. They're great, and I should have bought a squaretrade warranty from day 1. I've had it on the two phones prior and had to use it on one of them. They're easy to deal with and cheaper than any other options. Plus, its more flexible since they don't replace the phone, they issue you a refund for it (which would give me the option of switching phones, not that I would).

mrsato said:
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Click to expand...
Click to collapse
Are you certain the battery isn't fried? Also, make sure the SD card is fully seated and secure. With the battery OUT, connect your EVO to it's power supply and then reinsert the battery. Sometimes, after doing so, you will see the LED light up. If not, try again. If it still does not, try getting to the Hboot screen by pressing the down volume button while also pressing the power button.

I am pretty sure I tried that. I pulled battery while plugged in, put battery back, no difference. The first thing I thought was that it was a bad battery connection, because the phone has never worked with the battery out, but plugged in. The battery MUST be in to work. So I disassembled it to check the battery and USB connection solder points, and they look fine.
I called a reputable mobile phone tech and he said he has seen this a few times with rooted Android devices. He said he doesn't think they will be able to read the internal memory, or probably won't go through the effort it would require to (pull the internal memory out and put it in a reader).

Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App

Insurance
Going through HTC is going to be a waste of time. Their turn around time is 30 days... And thats if they dont discover the rooting and therefore actually replace it.
Your best bet is sucking it up and paying the $100 deductible for Asurion insurance... If you order on their website www.phoneclaim.com they will overnight for free. However I have heard of it being back-ordered, in which case you will either wait, or be one of the lucky guys who gets a brand new one.
In regards to them seeing your internal memory, I would say its 50/50. They can recover that sort of stuff, but at the same time, HTC is way more lenient with rooting/mods than other manufacturers.
Good luck

toddlmr said:
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
As it turns out, when you send your phone to HTC, you have to pull your battery cover, battery, microSD card, and any other "accessories" you have off, and keep them. They only want the phone without any of these items. I asked the guy, "you don't want me to ship the batter OR even the cover with the phone, but separate?" He said, "no, they are yours to keep. if you send them to us, they will not be returned." LOL! If they replace the phone, I'll have spare parts! Yaaay! I left my screen protector on it, in case they can fix it, they won't scratch it. Love my Evo y'all!

Yah the same exact thing happened to me when i first got my evo (the first day it came out). Absolutely no sign of life, but got it through best buy and just went back with no insurance or anything and she gave me another one on the spot.

Yeah if it won't even power, they won't bother. You are straight unless by some miracle they actually get it working.
TEP is a godsend.
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"

sekigah84 said:
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
Click to expand...
Click to collapse
That would be so barbaric and elementary - so many capitals and so much hostility!
To the OP:
Wrong section, jackhole.
It will probably cost you $35 without the insurance. If one store doesn't work, try another.

Yeah, just smash it on the floor and claim a new one
$100.00 ..thats it.

Where to post this?
I had a feeling this was the wrong place to post this, but not sure where else to do it. General maybe?
SORRY! ;-P
I wouldn't have a problem if an admin moved it to the right place.

Do did you make a decision to send it in?

teh roxxorz said:
Do did you make a decision to send it in?
Click to expand...
Click to collapse
Yeah, with fingers and toes crossed.

Well, I don't think they'll find out. Cuz I'm in engineering, and they could try to overvolt the phone [in an attempt to turn it on] but too much a risk of frying the circuits. Also no sdcard so they can't see your files...and way too much work to disassemble...so I think you're good.

Thanks man, that really is reassuring. I'm kind of on pins and needles over this. I can't afford ANYTHING, much less to buy another phone (I was laid off Jan 1).
I've been desperately trying to learn to program in Java, for Android. Both should provide me with more flexibility financially. I'd rather work as a contractor than FTE any day, but sysadmin type work is hard to find these days. I didn't expect to enjoy programming as much as I am, which is a pleasant surprise. Java isn't so hard. ;-)
I hope to get my Evo replaced under warranty. Then I hope to get more income by the time the new Evo 3D comes out! Not to sideline this thread, but what do you guys think of that thing? I'm also wondering if the new Evo View 4G would work as a phone replacement, just using Google Voice to replace cell service. Most new cars have bluetooth built in, and otherwise can use a bt headset (even stereo headphone type), so you never have to hold it to your head anyway.

Sorry, I guess I spaced posting my results. The did not know out had been rooted. They just replaced the motherboard and sent out back.
Unfortunately, they downgraded me from hw version 003 to 002. There were also two soft key lights out and I sent it back. Even though I complained about the version difference they still put another v2 in it. I called US public relations and came close to getting a hwy v3 board in but in the end it didn't happen. All they really care is that they made the device work.
Moral of the story is, if your Evo is dead-dead, send it to htc, and now you know what to expect.

[Q] Insurance Claim Replacement Phone

It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?

I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck

I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk

What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
Click to expand...
Click to collapse
There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.

MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Exactly this!

resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.

I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.

I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.

resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
Click to expand...
Click to collapse
Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!

I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?

When I get my new phone, how can I tell if it's new, or refurbished?
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Click to collapse
New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.

Battery replacement from BestBuy

Hey everyone.
Alright so I just got my Evo a few weeks back through BestBuy. Today while I was texting on it, the phone randomly shut off. I figured it was just a random reboot type of deal, but then the phone would never turn back on.
I tried charging the battery and it won't charge so I'm going to assume that it's completely fried. After I came to that assumption, I grabbed my friends batter and slapped it into my phone, and it worked perfectly fine, so it's safe to say that it is the battery and only the battery, not the phone. My battery also didn't work in his phone either
Now my question to you is, since it's still within the 30 days since I got the phone AND I have the Black Tie protection plan, will they give me a new battery no questions asked? Or do they need to boot it back up and inspect the phone also? The reason I ask is because I'm running MIUI and don't have enough time to keep my friends battery to flash a 2.3 ROM. Also I don't want them "inspecting" my phone, and upgrading my phone because I like having root.
Any help would be appreciated.
Thanks guys/gals.

Uhm, I'm not 100% on this but you shouldn't have any problem. What I would assume they will do if anything is try powering up on your battery, which won't work, then try plugging it in to charge, which won't work. Get a different battery and if it powers up, they probably won't pay attention after the HTC EVO 4G screen pops up and give you the battery. On the other hand since its a Best Buy I don't know if they will have HTC batteries in stock, they might have the cheaper ones like Radio Shack. Try a Sprint repair center, they would be more likely to have a battery for you. I've gone to Sprint before for various phone issues and twice they didn't know what being rooted was so they didn't even realize it and once, the manager noticed it was rooted, fixed the problem and asked me to root his lol. Good luck.
Sent from my PC36100 using XDA App

But they have to replace my battery don't they? Since it's still within the 30 days? Even if not, I have a $50 dollar gift card, and the last time I was at BestBuy I saw they had a 1700 extended battery that didn't require an extended back. Has anyone heard anything about that battery?
Radio Shack wouldn't be able to replace my battery since I didn't get the phone from them originally, right?
The other thing to my advantage is that I know most of the guys that work at the phone department, so they don't really care that it's rooted.

Well yes they would be obligated to replace the battery for you, what I a saying though is that Best Buy will not likely carry EVO batteries in stock. They will probably have extended batteries or replacement non HTC batteries, I'm saying that you will probably have better luck getting an HTC original replacement battery from Sprint, reguardless of where you bought the phone from its within the Sprint 30 warranty and HTC 1 year warranty, so you don't HAVE to go to Best Buy, go to anywhere that sells Sprint phones, manufacturer warranty works anywhere...
Sent from my PC36100 using XDA App

I understand now. I went in to BestBuy and go figure.... The old one worked. It didn't at first, but after a few minutes of them trying it actually kicked in.
I was able to get the extended battery and I only had to pay the difference. I was going to buy that battery anyways before this whole thing happened, so it worked out well.

What should I expect at the Sprint Store for hardware repair?

The charging/usb port is bad. I get usb on/off status msgs even when its not connected/.
I odind back to ec05 and ota up to ei22
im about half way through a two year... would have been up for an upgrade had they not split and then eventually kill the premier plan -
will they just try to fix the phone, or will they try to replace it???? what do they normally charge for repairs??? i dont think i have insurance
also before i go should i prep my sd card, remove it to hide all the rom and cwm, and nandroid files

I took my phone in when my capactive buttons weren't working and my screen was flickering badly. I simply made a nandroid backup of my current setup, and copied it to my computer... then I odined back to stock, and wiped my sd, to erase most traces of root.
When I took it in, I had told the tech that I tried to wipe it, in case some app was causing the problem (I knew that wasnt it, but just told him that in case he wondered why my phone was still BONE stock). He didn't care either way, and continued examining it. When he confirmed what I had already told him was wrong, and within 20 minutes he told me to hold on to my phone until they could order me a new one. It was free for me, but of course I have insurance.
I know the situation/insurance is different than in your case, but those are the steps that I took, and I was never questioned at all. Thats the safest thing to do IMO. Once you odin your on a stock sammy rom/firmware and unrooted. The first thing they will try is wiping your phone though, so it's a safe bet to just make a backup and move it to your computer for when you do get your new/fixed phone back. This will make restoring your phone to original order alot easier.

Jmsnyc, I posted a reply to your question at the end of the Legendary ROM thread. They don't usually ever really look what's on your SD card unless you ask them to transfer your files to a new one. Get insurance before you go in over the phone. It's simple to add it to your account. See if there's a time limit before you can use it. With insurance it will be free to you.

They will put your sd card in the replacement as well as your battery...makew sure they do...humans are forgetful. They never look at the sd card because people's private pix are on there. Look at your bill, if there is a charge for TEP you have insurance. I think the warranty is 1 year so if it is under a year and you don't have insurance there is a $35 warranty handling fee.

damn... my phone is just a few days over the year mark
I do not have insurance, I called Sprint and the CSR said he will submit a form to request insurance to be added but it will take up to 48 hours to find out and he thinks it will be denied because the phone is over 6 months old...
I do not think it is even worth it... - phone replacements on smart phones cost $100 coinsurance if its not the fault of the phone, add the $8 a month and it adds up
Wondering if I should even wait for the insurance stuff to go through - I am thinking I should just go to the store today because even if insurance goes through I cant go the next day to the store... I dont mind paying $35 if thats all it will cost, but not sure cuz "just" out of warranty

If they determine it is defective and not user damage they will probably fix it for $35. Depends on the tech.
Sent from my SPH-D700 using XDA App

I think it might be the sd card rather than the port. I pull out the sd card and the usb connected status message that has been going on and off goes away. I will try another sd card before I bring it in plus I will try to connect it again to my pc without the sd card later when I get home.
Update: dropped it off at the store - tech tried another sd card and also same problem - he is changing the card reader and checking the port - charging me $35 plus tax

I have had my replacement phone for over a month and recently it has been shutting down randomly. I can 100% say that this was not software related. I could force it my closing the slider but it would happen on hard movement. I odin'd back to ec05 (from RandomRom) and let it update to EI22 then EI30 and the problem still occurred. I think there is a faulty connection between the battery power and the phone. Note: I tried a couple of different batteries and that did not matter.
I brought into Sprint - I have no insurance but since I paid $35 about a month and half ago I figured I could get them to waive the fee this time.
I left it at the store for an hour for the tech to look at it. They give it back to me after reflashing the phone saying its fixed. I immediately opened and closed the slider to test and of course it shut off. The tech took it back and ended up replacing the whole front piece (with the lcd) and the battery - not sure why he didnt just replace the phone. I have to test it for a few days to see if its good otherwise I will get it replaced.
The good thing is the battery they swapped out for a new one might have been counterfeit (it also might have been real). I bought on Amazon by a 3rd party seller. So at least now I can be confident the battery is oem.

Need to call Verizon about warranty replacement. What version info should I give?

I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks

qw3rty333 said:
I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks
Click to expand...
Click to collapse
I just recently got mine replaced by verizon due to my phone having charging issues. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions.
Anyways, not sure how a phone conversation would go, but i would just skip all that and go right to the store (after flashing back to stock of course ) good luck!
edit: my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though). it never even came up. they were very lenient imo. very happy

I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.

qw3rty333 said:
I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.
Click to expand...
Click to collapse
I'm assuming you're on Verizon. I noticed they have a promotion on their website that through March 8th they are allowing you to add on their various insurances to your plan. If they send you away just add/upgrade to their best protection (which covers accidental damage) and go in once the Samsung warranty is up. That was my plan anyway, but I'm glad things went smoothly.