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Hey all, I was wondering if you think Sprint would give me a hard time for wanting a replacement evo due to mine having screen separation issues? My phone was not dropped or anything of that nature. No physical damage at all.
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I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.
remedy22 said:
I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.
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they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)
I wouldn't mind a refurbished phone as long as there's no separation. Also, would it be an 003 hardware phone? Mine is currently 002 seeing as how I got the phone on release date. And they wouldn't happen to send an already 2.2 phone cuz I want root..>_>
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The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.
t3project said:
they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)
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I thought assurion only handled insurance claims?
I didn't bother to make a scene about getting a refurb since it was essentially my fault that the phone was bricked to begin with. I was happy to get a working phone without any out of pocket expense. I would have been happier if it was a brand new one obviously. My only complaint about the refurb is that the kickstand has a few scratches on it.
remedy22 said:
The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.
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2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.
tomh1979 said:
2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.
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I'm holding off for now hoping that someone will buy it off me so I can get an epic. I got to play with one this morning and I think I'm in love.
Should I go to the sprint store orhave them mail me a new one? I just want to be able to get root back.
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I went to a Sprint repair center in the Dallas/FT Worth area this afternoon. I've got two bright spots on the screen itself and some separation at the base of the phone.
They didn't have any phones in stock to replace it, so they gave me the option to have the screen replaced or to replace it when they get one in stock. To prevent losing root, I opted for the screen replacement option.
While discussing the repair, the rep said that the screen replacement part includes the plastic screen cover, the LCD panel and the outside bezel. Fixes both problems.
Oddly, they would do the full replacement if the only issue I had was the separation problem. Apparently they can fix the light leakage problem, but only at another facility. To keep clients happy, they replace the entire phone.
The screen replacement is a 5 minute job, or so I was told.
Long story short, you shouldn't have any problems getting it replaced. The Sprint people are aware of the issue. However, you will get a refurb or new unit and may get a Froyo 2.2 OS build that can't be rooted (yet).
Yeah, I don't think they'd cause a huge problem. Well, I'll give sprint a call tonight and see what they tell me.
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My sister recently ditched her Droid Incredible in favor of a Iphone 4. (blasphemy I know) The reason being, The power/sleep button no longer works. Since she no longer needed the Incredible, she gave it to me! I've been enjoying having a Android device to play around with but the lack of the power button has been killing me. I have not turned the phone off in over a month and have to use a tweak that wakes the device with the trackpad/volume buttons. Now here is the question. She had a warranty on her Incredible that goes up on the 25th of this month. Can she still replace her old Incredible even though she is Using a white Iphone 4? By the way, She wasn't scheduled for an upgrade to get the Iphone, instead she stole the upgrade from my brothers line and somehow applied it to her line. Just putting that out there in case it helps. I'd like to have her phone replaced so i can start rooting the device and flashing custom ROMS to it. I am also learning Java so I can develop for Android, thus, I really need a future proof Android device that won't conk out on me for testing any apps that I plan on making. Thanks for any help!
Take it in, the worst that can happen is they say no.
As in take it in to a store? I was hoping we could just mail it in. Our last experience with the goobers at the verizon store was not enjoyable at all. They are usually noobs who only know how to do a factory reset...
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Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.
k_nivesout said:
Or call support then. If the warranty's still good, then they'll probably just send out a CLNR replacement.
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+1 to this
TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...
tribbey said:
TBH they may give you a different phone instead of the droid incredible there hard to be found except from like craigslist or something and i dont think there making them anymore since the inc2 came out...
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Just got my 2nd refurb from verizon 3 days ago.
Called Verizon about an hour ago... They gave me a number for HTC, and than HTC gave me another number for their warranty and repair shop. Which won't be open until Monday. So I guess I'll have to wait and see what happens....
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Doesn't sound like you are getting a warranty replacement. Sounds more like a warranty repair you're going to have to pay for but I've never called in for warranty personally.
call verizon and if the warranty is still good they usually will next day you a phone
hey there,
I had my evo replaced under warranty about 3-4 months ago and opted in to the insurance at that time. since i got it, the camera has been flaky -- sometimes it works, sometimes it doesn't.
My question: If I take the phone in to be replaced, will I get an evo 4g back or a different phone since they are at end of life?
I am ready to go ape**** for a new phone (instead of refurb) as I told them I really didn't want a refurb last time and its had camera problem, the front screen has always had light shining up out of the corners, etc.
would love it if they bumped me to a 3d since they will be getting ice cream sandwich.
thanks.
I've heard that all replacements are 3D's from here on.
You may get real lucky....but I doubt it. I just had my OG EVO stolen in DC right out of my work truck on Wednesday and Sprint put me through to Asurion. Asurion sent me a 0003 refurbished (really fast BTW) and its been bootlooping all weekend when I never had one issue with my 0002. I called them and they sent me another which is waiting for me @ home as we speak. I guess what I'm trying to say is, since your EVO is defective, they might swap it @ store but will prob be a refurb. Good luck.
via EVO.
They may not have any more new og evo. They have a crap load if refurbished ones. So unless they room out of refurbished, you wouldn't get a 3vo unless you are lucky.
You need to have it replaced 4 times in 6 months to get a different phone. they still have plenty of Evo4G's. They even have Heros left still.
Yeah we just did an insurance claim for my wifes evo last week. She got another EVO. She had the white one and got a black one this time. With as many evos that have been sold and sent in for insurance claim, I'm sure they will have plenty to go around for quite a while
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You will get a refurb evo, they have plenty of them. You will not get an evo 3d, the two phones are way different to be offering them as a replacement.
You guys are totally wrong. I checked on Asurion today, and the website said that the replacement for my EVO would be a 3D. I'm not switching, but you can get a 3D if you're lucky.
Evo4gLI said:
You guys are totally wrong. I checked on Asurion today, and the website said that the replacement for my EVO would be a 3D. I'm not switching, but you can get a 3D if you're lucky.
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3d only has a 5mp camera and no separate hdmi port, therefore it is not an equal replacement.
Just checked no 3d maybe later
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sitlet said:
3d only has a 5mp camera and no separate hdmi port, therefore it is not an equal replacement.
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It is a definitive upgrade. MP count may be lower but I've seen comparisons with the 3D offering better pics.
The only reason it wouldn't be considered an "equal replacement" is because its actually an upgrade.
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When you check it online, does it tell you what kind of replacement you'll be getting before they lock you in? for example, if it says I'd be getting an OG, do I have 30 days to complete the claim, or is it an incomplete claim? Can I just keep checking it until it says 3vo? Also, what happened to billing the deductible to my account? Back in the day they would allow the deductible to be billed, but now they only take it direct over the phone.
When you check it online, does it tell you what kind of replacement you'll be getting before they lock you in? for example, if it says I'd be getting an OG, do I have 30 days to complete the claim, or is it an incomplete claim? Can I just keep checking it until it says 3vo?
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No, it doesn't tell you. You can call Asurion and ask, but again, they have plenty of OG evo's last time I checked. And no, you cannot just "keep checking" until they give you a 3d. Insurance is NOT an upgrade program, it's a replacement program.
Also, what happened to billing the deductible to my account? Back in the day they would allow the deductible to be billed, but now they only take it direct over the phone.
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Yeah, I believe they changed that about 2 years ago. Kinda sucks having to pay the deductible up front now.
indagroove said:
You need to have it replaced 4 times in 6 months to get a different phone. they still have plenty of Evo4G's. They even have Heros left still.
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Is that a written policy?
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LexLuger82 said:
Is that a written policy?
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It's official.
Last week on Wednesday i lost my white OG EVO, went through Asurion online and filed a claim, 12 hours later i got a new 0004 black OG EVO even though in the email notification i got it said that my order was going to take couple of days because my phone wasnt in stock.
Both my father in law and my wife got their OG Evos replaced with 3D's. I was going to claim insurance also and was told by asurion that i would be getting a 3d. I dont know why they are giving them to some and not others.
You can start a claim online and it will tell what they are replacing your phone with. If its not a 3d then just exit and nothing happens.
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I didn't opt in for the insurance when I got the phone on release day.
The GPS is causing the phone to reboot.
How can I get the phone replaced???
Thanks
I didn't opt in for the insurance when I got the phone on release day.
The GPS is causing the phone to reboot.
How can I get the phone replaced???
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Nothing you can do about it now, your warranty is over and you can only add insurance during the first 30 days of the phone. Every once in a while Sprint/Asuiron will do an open enrollment, allowing anyone to get insurance, but I believe they just had one a few months ago, so probably not again for a while.
Edit: actually, since you cant get it replaced, have you tried a factory reset?
My Battery port on my phone seems to be messed up. The orange light is on to show a charge but it looks like it isn't gaining any juice.
Weird because last night it was charging fine, so I'm not sure what the deal is.
Anyway, I'm wondering how the whole process to try and get a replacement phone works. I have been looking to purchase a new phone anyway, and this is just giving me a better reason to get one.
If anyone has gone through this process before can you please share what you did?
I more or less want to know if I am about to get raped by Big Red or if I am going to need to buy a brand new phone outright.
I am wondering if the script I installed to improve battery life is causing this issue. I actually turned my phone off to see if it would charge up and it is, just EXTREMELY slow.
I am just speculating right now and trying to narrow down the issue. I know charge ports are an issue for this phone, I am just hoping I don't need to go that route.
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
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cstone1991 said:
Try a different charger. Yours may have went bad.
As far as the exchange, do you have insurance? If not how long have you had your phone and where did you buy it? Also did you buy it new or refurb?
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I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
Of it is under a year old then just call Verizon. Tell them your phone won't take charge. They will replace it for free with a manufacture refurbished incredible 2.
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kubes069 said:
I have tried multiple chargers and get the same result. Sometimes it will charge, but most times not.
I have no insurance on in, and it is under a year old. I bought it brand new.
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I just replaced my phone (it was under one year as well) by calling verizon and telling them it wouldn't charge ... it's a known problem w/ our phones. They replaced it for free (as long as you return your old phone w/in 5 business days). i unrooted and put my phone to s-on again before i returned it. good luck!
Hey guys, I posted a thread last week of a problem I had with my stock unrooted gnex. The problem was that everytime I went to the settings, the settings app would crash and wouldn't let me press "more" in order to access mobile network modes etc.
I rooted it and flashed a couple of roms and the issue kept returning. I un-rooted it this morning and reflashed via odin the latest stock FD02 tar thinking the issue would be gone since everything was going to be wiped.The issue came back again so I went to the sprint store (thank god for TEP) and the techs were acting like it wasnt a big deal. They reset the phone 4 times (the tech did it in fornt of me) and the issue was still there.
So 1 and a half hour later, the manager comes out and tells me she ordered me a new phone (probably a refurb but who cares at this point ) and it would arrive on thursday.
the tech started joking around with me at the end saying that if I got a bad gnex from the factory, that he would give me a NIB GSIII. I hope thats the case haha But I still love my Gnex and its peppy updates and hate touch wiz to death.
Interesting thanks for sharing bud
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little curious about this. has anybody that has gotten a new phone from sprint through tep had any problems with the new phone? any differences that you can tell from your first phone? sorry about kinda hijacking.
kashb91 said:
little curious about this. has anybody that has gotten a new phone from sprint through tep had any problems with the new phone? any differences that you can tell from your first phone? sorry about kinda hijacking.
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I can say from experience, since I had an evo 4g before the nexus and my wife has an iphone 4s. We have gone through TEP with both devices.
Lets start with the Evo.
I was getting a lot of dropped calls, the speakers were worn out sounding poorly, it started turning on and off by itself. Went to sprint, the techs diagnosed that there was no water damage or accident damage so they didn't ask for the deductible and ordered me a phone. Replacement arrived in a generic white sprint box, the tech used the same battery I had and gave me a working phone (no scratches,dings or anything looked brand new)
My wifes iphone 4s
The bluetooth wasn't holding a connection to her cars bluetooth system or any bluetooth device at all. The techs diagnosed it and gave her the same treatment. The phone came in a generic box looking new and worked fine.
The story behind whether you ACTUALLY get a refurb or a truly new phone is this.
When the rep places the phone order the system tells him if there are any refurbished units at their warehouse. When there are none the warehouse itself sends a totally new not refurbished phone in the same generic box.
How do you know if you got a new phone or a refurb? Theres no way in my experience (I've had to order around 4 phones in the past 5 years with TEP and they have always worked great and looked new)
If you file a claim with asurion (theft, accidental damage or water damage) they send you a brand new phone after paying the $100 deductible.(happened with 1 phone that I dropped and cracked the screen)
interesting. what i was mostly wondering about was the screen on the gnex. i remember when i had the nexus 4g, people that went through tep said that the screen was replaced with a different one. it wasnt oled, or whatever the original screen was.
I had the issue when I flashed cm9 and paranoid android Roms. But the issue was only the roms
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kashb91 said:
interesting. what i was mostly wondering about was the screen on the gnex. i remember when i had the nexus 4g, people that went through tep said that the screen was replaced with a different one. it wasnt oled, or whatever the original screen was.
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Interesting, It could be a temporary outage of the parts.
I know for certain that for the iphones, the refurbish process is done by apple
So I would think that samsung is responsible for supplying sprints refurb units. Since the screen is made by Samsung themselves they should focus on putting the right screens.
and thursday can't come fast enough My gnex is now getting delayed texts. A lot of people text me, like once an hour the phone is ringing all of the messages that were sent to me at once during that period of time.