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Hey guys.
I've been thinking if I should even keep my insurance on my EVO. If my screen breaks, it's $35 (without insurance). If it doesn't, I just spend $84 on nothing every year. I'm rooted BTW.
Can someone help me make up my mind seeing how I can't do it myself? Hahaha. Seriously, can someone who knows the insurance policy help me out?
If you plan to flash other roms, kernels, mods, etcetera, keep your insurance.
posting & replying via the XDA Premium app.
Keep it for water damage
sent from my HTC evolution running a freshly baked gingerbread with the 4gs in it
I would keep it. Yeah, it's $84 a year, but I've used mine twice so far. While the issues I had probably could've been covered under warranty, I saved a lot of Excedrin by having insurance. One of the phones had a software problem on the stock not rooted rom, which I'm sure would've been a pain to get replaced without insurance.
Sent from my PC36100 using Tapatalk
This is my 3rd Evo. The first 2, my screen went out. Sprint replaced them because it was within 30 days. I flashed CM7, have a nandroid of the stock rom, I know how to unroot and haven't had any problems with this one. I don't know. I feel like I'm trying to convince myself because I'm cheap, but you guys do make a point. Does anyone know how much it costs if my USB goes out (without insurance)? I'm probably going to keep it, but out of curiosity.
Sent from my PC36100 using XDA App
Last i checked screens repair was back up to $100.
Sent from my Infected EVO using XDA Premium app.
Better Safe
Worst comes to worst and you do run into a situation its better to have it than not. I'd say keep it, if you lose or someone steals your phone atleast you won't have to come out of pocket with so much.
Insurance on ANY smartphone is a MUST these days. Too many things can go wrong and it's better to be safe than sorry
VENOMENON_24 said:
This is my 3rd Evo. The first 2, my screen went out. Sprint replaced them because it was within 30 days. I flashed CM7, have a nandroid of the stock rom, I know how to unroot and haven't had any problems with this one. I don't know. I feel like I'm trying to convince myself because I'm cheap, but you guys do make a point. Does anyone know how much it costs if my USB goes out (without insurance)? I'm probably going to keep it, but out of curiosity.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Some sprint corp stores told me to do insurance as usb and hdmi ports are not covered as it is always user damage. I called sprint customer care and got an advanced warrenty replacement from another corp. Store that does advanced warrenty replacements.
Sent from my PC36100 using XDA Premium App
Keep It
Just keep it for peace of mind, if it bricks then say you lost it. If you lose it say you lost it. Anything happens to it, you're good. Don't be cheap you bought a killer phone obviously you have some $ right.
You guys are right. I'm gonna keep the insurance. Never thought about what if it bricks.
Sent from my PC36100 using XDA App
Keep in mind there's always Squaretrade for a warranty if you don't want to pay Sprint TEP. Mine was $35 for a year.
Cracked screens are no longer repaired in Sprint repair locations at all. It is now handled by Asurion, with the $100 deductible.
Sunsparc said:
Cracked screens are no longer repaired in Sprint repair locations at all. It is now handled by Asurion, with the $100 deductible.
Click to expand...
Click to collapse
Says who? I'm repairing cracked screens still.
Sent from my EVO using XDA Premium App
I think my phone heard me threatening to take off the insurance, hahaha. It froze on the boot screen for a LONG time. This is the first time it happened to me. I just took the battery out and turned the phone back on. It's fine now, just scared me.
BTW, the $35 for screen repair I was talking about wasn't about Sprint (I don't know how much their prices are). I was talking about a cell phone repair shop in my area. Those guys told me they would do it for $35 (this includes labor).
VENOMENON_24 said:
I think my phone heard me threatening to take off the insurance, hahaha. It froze on the boot screen for a LONG time. This is the first time it happened to me. I just took the battery out and turned the phone back on. It's fine now, just scared me.
BTW, the $35 for screen repair I was talking about wasn't about Sprint (I don't know how much their prices are). I was talking about a cell phone repair shop in my area. Those guys told me they would do it for $35 (this includes labor).
Click to expand...
Click to collapse
Well that's a damn bargain then.
Sent from my Infected EVO using XDA Premium App.
Where is this shop located, if you can say or post detail, that would be great. Thanks........
B-Mod said:
Where is this shop located, if you can say or post detail, that would be great. Thanks........
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Click to collapse
Pleasant Hill, CA. On Contra Costa Blvd. I don't remember the name exactly. I think it was MD Wireless or something of that nature.
Sent from my PC36100 using XDA App
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
Sent from my PC36100 using XDA Premium App
ok well im actually sending it to sprint so do you think they will look when they receive it?
htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
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Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
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Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App
ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method
Whatever you decide to do, good luck to you!
Sent from my PC36100 using XDA Premium App
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
There are quite a few threads about brick restores...might want to look them up...but if you can get to recovery most problems will be solved. I would confirm brick before panic...I mean it will all good intentions.
thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
Did something like that to my captivate on at&t and all I did was take it in and told them that when I woke up there was a black screen and I couldn't do anything, and I just acted really stupid and told them that I had no idea what happened to it. Play real stupid and it might work or idk, see they can jtag that device
Sent from my SGH-T959V using xda premium
I appreciate it. As for the brick restore methods, unless there's one for a "completely dead, USB doesn't recognize it, and LED doesn't turn on" brick, then I'm just wasting time. I looked at most of them, and they all require the phone to actually do something... which mine will not.
Damn, sorry to hear that. Yeah if its not doing ANYTHING I would just bring it in an claim insurance on it, tell them you have no clue what happened, just woke up and it was like that (like someone else said to do). Good luck. I'll keep my fingers crossed for you.
Sent from my PC36100 using XDA App
It could be if your lucky you might have just fried your battery somehow maybe and I mean MAYBE you still get lucky and that's all it is assuming you haven't tried switching batteries yet lol if that's not it, sorry for your bad luck. I'm pullin for ya man
Sent from my PC36100 using xda premium
I wouldn't worry about it. If the phone won't turn on and you take it in & just play dumb, they'll give you a replacement. You won't have to pay the deductible. You lost whatever data you didn't have backed up, but other than that you don't have much to worry about.
There's no coming back from pulling the battery during a radio update, and I doubt Sprint will make it difficult for you. If they do happen to tell you that you have to pay the deductible, argue against it or take it to a different store. Most likely they'll just file a claim and get you a new (or refurbished) phone within a day or two.
Good luck!
Sent from my PC36100 using Tapatalk
I went to my Sprint store the other day. They said they don't care if it's rooted or not. Just bring it in and they will look at it. They said usually they can fix most problems.
Just to update you folks that may have also been interested:
I went in and played stupid. I also pulled my SD Card so they couldn't use that against me. This was the dumbest thing I've ever done to brick my phone, but it looks like all is well. As of today they said they've already ordered me a free replacement due in on Monday. Apparently it won't even cost $100 due to having TEP. I'm not sure that I believe that, but that's what the guy said on the phone. If anyone is interested I can update this once I know more.
Sprint openly supports rooting.. Idk if anyone else knows that.. After the new policy kicked in, they might as well just say that seeing as how the TCs are required to work on rooted devices. If they can't fix them, its a DHRP. that's the word on the street anyway
Sent from my nocturnally stocked EVO using xda premium
That's good to know. I took my phone in 2 or 3 weeks after the Gingerbread update and all the tech did was ask if it was rooted. Someone looked at it the day before and and I had just unrooted it about an hour before that. Someone else was telling the tech to look for the s-on/s-off. I really don't think the tech cared. Glad they might have changed.
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
HipKat said:
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
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Click to collapse
Well that's funny seeing as how I am a TC for a corp. Store in Texas. Hmm... Seems like we're getting two different stories from the same company... Our superiors within our region have confirmed what I have said verbatim. We are required to work on them if they are rooted. If we can not fix the device we must replace it.
Sent from my PC36100 using xda premium
Best bet is to fully unroot just to be on the safe side. Then whether or not techs are authorized to work on the phone is moot.
Confirmed by three stores in Connecticut, 2 corp stores, 1 authorized reseller/repair store.. That they do not support rooted phones.. Had to unroot to get my replacement phone when the USB started only partial charging and was clearly a hardware defect and had nothing to do with software.. They opened it confirmed so physical damage after I brought it back unrooted.
Didn't mean to abandon this post guys. I just simply forgot about it. Sprint replaced my phone free of charge since I truly did fry it. They couldn't recover anything and I didn't leave the SD card in for them to check.
Best bet: unroot if it works at all or brick the **** out of it. Also note I had TEP. So, that's important. All in all I think Sprint is still a bit douche on the root business, but they handled this situation relatively easy and painless.
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
The customer service rep I spoke to today said that there would be a $100+ fee if the phone has cosmetic issues (which mine does not) so hopefully I won't get hit with the deductible.
darock159 said:
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
You're confusing warranty with insurance. The deductible only applies to insurance, for which there is no concern regarding rooting damage. Insurance will cover any damage or loss. Warranty is specifically for when the manufacturer has issued a faulty device. In the OP's case, negligent damage should not be covered by warranty, since the manufacturer is not at fault, however they will most likely not even look twice at the device and just replace it. I have seen countless folks brick their phones and just play dumb for a replacement. This, in part, is why they now charge a $20 warranty exchange fee.
Sent from my SGH-T989 using XDA App
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
im either replacing my s2 or getting it repaired for free. i called in and said it didnt read any sim cards when i got it. and they sent me the shipping info right away
Exodian said:
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
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Click to collapse
Yeah they drop it to $5 if you have the full insurance on it too because it includes an extended, enhanced warranty.
Sent from my SGH-T989 using XDA App
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Just unroot and youll be fine
Sent from my SGH-T989 using xda premium
TomSilverSpring said:
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
Click to expand...
Click to collapse
are u at least able to turn on the phone? turn on meaning the phone comes on instead of full boot. if so,u are soft bricked and can fix thru Odin. I wouldn't waste my warranty exchange on a soft brick as its 100% fixable. the refurb unit u may receive will only hhave a 90 day warranty vs the 1yr that comes with ur origina purchase.
Canesfan said:
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Click to expand...
Click to collapse
they should'nt be able to tell if you use Odin and the stock .tar file
using the half ass'd "return to stock zip rom" does not flash the stock kernal. so syngery(or whatever kernal) boot screen is still visible.
They don't check.
Sent from my SGH-T989 using xda premium
Thanks for the answer guys!! And Merry Christmas to you all.
joser24 said:
They don't check.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
absolutely WRONG. They just do a surface check of the phone. if anything seem's off like a leftover kernal splash or theme, they will not honor the warranty.
I do this **** errday everyday. I'm Damn for sure. =D
Sent from my SGH-T989 using xda premium
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
gabriel713281 said:
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
Click to expand...
Click to collapse
If I'm not mistaken this is called fraud?
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
txlonghorn321 said:
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
Click to expand...
Click to collapse
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
TJBunch1228 said:
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Yes, A rep from t-mobile told me that it does offset costs of replacements (refurbishing them) and 2 day/overnight shipping cost.
Are there any threads on going back to stock with the.2.3.6 ota?
Sent from my SGH-T989 using XDA App
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
Click to expand...
Click to collapse
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium
Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
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I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
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the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
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Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
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interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
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Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
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Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone
Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
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Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2
Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
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you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app