Develop Bugs

Black Tie and Rooting

Does anyone know if Best Buy cares if you're rooted and such? The people at their store were all on XDA and such, but I never bothered to check when my phone was fixed. A friend of mine has said they don't give a damn.
Sent from my SPH-D700 using XDA App

I'm sure its like everyone else. It will void your warranty but how would they know
Sent From My Evo Killer!!

They don't really care but they now have Rapid Exchange so your phone is sent somewhere else and youj get a new phone in a day or two. So whether or not the place it is sent to will have issues is anybody's guess.
Do you BONSAI?

I had a shattered digitizer. They replaced it and did a factory reset to make sure it was fine. I wonder if it world have even mattered if I was rooted.
Sent from my SPH-D700 using XDA App

The Root said:
I had a shattered digitizer. They replaced it and did a factory reset to make sure it was fine. I wonder if it world have even mattered if I was rooted.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
A factory reset doesn't remove the custom ROM, just data and apps. Better to be safe and Odin to stock than having an issue later. The replacement will come before they see it though.
Do you BONSAI?

A friend with geek squad feels that unless you're trying hardware mods, they probably wouldn't care. Case specific excluded, which is par for course.
Sent from my SPH-D700 using XDA App

Was talking to a sprint rep, and they told me that while rooting may void the waranty, insurance isn't affected by what you do t it, as long as you don't touch the hardware. I would think that best buy would be the same, but not sure.
Sent from my SPH-D700 using XDA Premium App

Can't wait for my computer to arrive.
Sent from my SPH-D700 using XDA App

I know my phone does not have anything to do with this section (thunderbolt) but I had just turned my phone in for repair rooted. after talking with the best buy rep, he claimed that the repair center will flash the unit to a fresh start supposedly with software that customers have never seen. he was rooted as well and i asked him if they did it through bootloader or recovery or whatever else but he stated that they have a program that flashes the unit with the display of the unit being in a "black screen" state, one of which I've never heard of through flashing/rooting various android devices.
I've also asked him about returns that have come back not repaired due to root and was assured that the black tie protection is a service repair and not an insurance repair and that's why they do not replace lost or stolen phones. in the likely event that my phone gets "junked" due to them being unable to repair the phone, they will credit me $750.00 to purchase the new phone. I did not get the rapid exchange because my phone is too new and they do not have refurbished units to send me, so they will repair my actual phone.
In hopes... I hope my phone gets junked and that I get a brand new phone. anything that gets replaced by this service is not new unless they credit you the money and you buy it brand new from the store.
I just turned the phone in yesterday but if you get curious as to what the outcome is, i may have an answer in a few days or a few weeks, depending on they claim my phone to be. i say this because I'm not usually on a epic 4g forum but found this when i was going to post about black tie and thought it may be helpful as i can never find a direct answer to black tie on anything except for the horror stories.

They are supposed to give you a brand new Epic, not a refurb.
Do you BONSAI?

[Q] Returning htc evo to sprint help

Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3

htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
Sent from my PC36100 using XDA Premium App

ok well im actually sending it to sprint so do you think they will look when they receive it?

htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App

well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.

htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App

nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?

htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
Click to expand...
Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App

ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method

Whatever you decide to do, good luck to you!
Sent from my PC36100 using XDA Premium App

[Q] Warranty Replacement of Brick Due to Rooting etc.

I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?

I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium

The customer service rep I spoke to today said that there would be a $100+ fee if the phone has cosmetic issues (which mine does not) so hopefully I won't get hit with the deductible.

darock159 said:
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
You're confusing warranty with insurance. The deductible only applies to insurance, for which there is no concern regarding rooting damage. Insurance will cover any damage or loss. Warranty is specifically for when the manufacturer has issued a faulty device. In the OP's case, negligent damage should not be covered by warranty, since the manufacturer is not at fault, however they will most likely not even look twice at the device and just replace it. I have seen countless folks brick their phones and just play dumb for a replacement. This, in part, is why they now charge a $20 warranty exchange fee.
Sent from my SGH-T989 using XDA App

I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium

im either replacing my s2 or getting it repaired for free. i called in and said it didnt read any sim cards when i got it. and they sent me the shipping info right away

Exodian said:
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Yeah they drop it to $5 if you have the full insurance on it too because it includes an extended, enhanced warranty.
Sent from my SGH-T989 using XDA App

Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.

Just unroot and youll be fine
Sent from my SGH-T989 using xda premium

TomSilverSpring said:
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
Click to expand...
Click to collapse
are u at least able to turn on the phone? turn on meaning the phone comes on instead of full boot. if so,u are soft bricked and can fix thru Odin. I wouldn't waste my warranty exchange on a soft brick as its 100% fixable. the refurb unit u may receive will only hhave a 90 day warranty vs the 1yr that comes with ur origina purchase.
Canesfan said:
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Click to expand...
Click to collapse
they should'nt be able to tell if you use Odin and the stock .tar file
using the half ass'd "return to stock zip rom" does not flash the stock kernal. so syngery(or whatever kernal) boot screen is still visible.

They don't check.
Sent from my SGH-T989 using xda premium

Thanks for the answer guys!! And Merry Christmas to you all.

joser24 said:
They don't check.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
absolutely WRONG. They just do a surface check of the phone. if anything seem's off like a leftover kernal splash or theme, they will not honor the warranty.

I do this **** errday everyday. I'm Damn for sure. =D
Sent from my SGH-T989 using xda premium

Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!

gabriel713281 said:
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
Click to expand...
Click to collapse
If I'm not mistaken this is called fraud?

Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping

txlonghorn321 said:
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
Click to expand...
Click to collapse
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App

TJBunch1228 said:
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Yes, A rep from t-mobile told me that it does offset costs of replacements (refurbishing them) and 2 day/overnight shipping cost.

Are there any threads on going back to stock with the.2.3.6 ota?
Sent from my SGH-T989 using XDA App

Asurion

So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?

last time i used them i got a refurbished phone but it seem like it was brand new

Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium

I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium

Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.

How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App

$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.

G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.

Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
Click to expand...
Click to collapse
I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.

When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App

mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.

Water Damage

hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P

Water damage isn't covered by the store as part of regular warranty. You'll have to call the insurance company.

Water damage voids insurance. Report it stolen

Make friends with a tech and have him say that the LCD was just fried lol
Sent from my SPH-D710 using xda premium

Don't report it stolen. They may require a police report.
Sent from my SPH-D710 using xda premium

they will take it apart and find the water markings, and corrosion. lost / stolen would get you the same result... file a claim with Asurion if you have TEP. sprint.com/protection. it's a $100.00 deductible.
also, Sprint does not have a policy against rooted devices. it doesn't matter if it is stock or not.
Sent from my SPH-D710 using xda premium

hrffd said:
Water damage voids insurance. Report it stolen
Click to expand...
Click to collapse
Just call the insurance company and tell them the truth. You'll have to provide a police report if you report it lost (I believe), and it's a felony to file a false police report.

You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA

cgalleria93 said:
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
It's no different. Water damage gets you the same $100 deductible that a lost phone gets.
Sent from my SPH-D710 using Tapatalk 2

Run over it a few time so and just send them your screen I had a forklift run over mine i sent them just the screen and I got a new phone (HTC evo 3d) but I have a sg2 now
From the 2nd galaxy

hrffd said:
Water damage voids insurance. Report it stolen
Click to expand...
Click to collapse
That is one of the main things insurance covers. :banghead:
Sent from my SPH-D710 using XDA

Wow u guys dont know **** about the insurance. 1 the tep covers everything even water damage 2 reporting it los/stolen does not require a police report. 3 u mind as well just try and scam them at the store the worse that will happen is they find out about the water damage and notate your account and ull still have to pay the deducable anyway which youll do anyway if u want you phone
Sent from my SPH-D710 using xda premium

krisI0N said:
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Click to expand...
Click to collapse
Dump ur girlfriend.
Sent from my SPH-D710

Rooting is covered as stated by someone else. The other thing you have to take into account, would running stock have kept the phone from being ruined? Would you have been able to restore it any better? No, you didn't kill it by flashing something. If they give pushback print out the memo that's posted and use my reasoning.

Must be that kind of weekend. My phone got submerged in water yesterday but surprisingly when I took the cover off it seemed pretty dry. Shaking the phone I could hear water so I sat it out in the sun for about 45. Slapped the battery back in and here I sit playing with my phone like nothing happened. Who said Samsung build quality sucks?!!!!!!!!!
Sent from my SPH-D710 using Tapatalk

I dropped my phone in the toilet before, and sat it in rice for about a day and a half and never had 1 issue. I also re soaked it in clean water.

polska2180o said:
Dump ur girlfriend.
Sent from my SPH-D710
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Click to collapse
Lol that would have been the first thing i did
Sent from my SPH-D710 using xda premium

Don't blame dropping your phone in the toilet on your gf
It's my phone...any mis takes...sry

How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.

sergioperalta81 said:
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
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Click to collapse
Even if it is less than a month, if it goes for a swim, they won't replace it in store, simple as that.