Develop Bugs

[Q] Should I Keep My Insurance?

Hey guys.
I've been thinking if I should even keep my insurance on my EVO. If my screen breaks, it's $35 (without insurance). If it doesn't, I just spend $84 on nothing every year. I'm rooted BTW.
Can someone help me make up my mind seeing how I can't do it myself? Hahaha. Seriously, can someone who knows the insurance policy help me out?

If you plan to flash other roms, kernels, mods, etcetera, keep your insurance.
posting & replying via the XDA Premium app.

Keep it for water damage
sent from my HTC evolution running a freshly baked gingerbread with the 4gs in it

I would keep it. Yeah, it's $84 a year, but I've used mine twice so far. While the issues I had probably could've been covered under warranty, I saved a lot of Excedrin by having insurance. One of the phones had a software problem on the stock not rooted rom, which I'm sure would've been a pain to get replaced without insurance.
Sent from my PC36100 using Tapatalk

This is my 3rd Evo. The first 2, my screen went out. Sprint replaced them because it was within 30 days. I flashed CM7, have a nandroid of the stock rom, I know how to unroot and haven't had any problems with this one. I don't know. I feel like I'm trying to convince myself because I'm cheap, but you guys do make a point. Does anyone know how much it costs if my USB goes out (without insurance)? I'm probably going to keep it, but out of curiosity.
Sent from my PC36100 using XDA App

Last i checked screens repair was back up to $100.
Sent from my Infected EVO using XDA Premium app.

Better Safe
Worst comes to worst and you do run into a situation its better to have it than not. I'd say keep it, if you lose or someone steals your phone atleast you won't have to come out of pocket with so much.

Insurance on ANY smartphone is a MUST these days. Too many things can go wrong and it's better to be safe than sorry

VENOMENON_24 said:
This is my 3rd Evo. The first 2, my screen went out. Sprint replaced them because it was within 30 days. I flashed CM7, have a nandroid of the stock rom, I know how to unroot and haven't had any problems with this one. I don't know. I feel like I'm trying to convince myself because I'm cheap, but you guys do make a point. Does anyone know how much it costs if my USB goes out (without insurance)? I'm probably going to keep it, but out of curiosity.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Some sprint corp stores told me to do insurance as usb and hdmi ports are not covered as it is always user damage. I called sprint customer care and got an advanced warrenty replacement from another corp. Store that does advanced warrenty replacements.
Sent from my PC36100 using XDA Premium App

Keep It
Just keep it for peace of mind, if it bricks then say you lost it. If you lose it say you lost it. Anything happens to it, you're good. Don't be cheap you bought a killer phone obviously you have some $ right.

You guys are right. I'm gonna keep the insurance. Never thought about what if it bricks.
Sent from my PC36100 using XDA App

Keep in mind there's always Squaretrade for a warranty if you don't want to pay Sprint TEP. Mine was $35 for a year.

Cracked screens are no longer repaired in Sprint repair locations at all. It is now handled by Asurion, with the $100 deductible.

Sunsparc said:
Cracked screens are no longer repaired in Sprint repair locations at all. It is now handled by Asurion, with the $100 deductible.
Click to expand...
Click to collapse
Says who? I'm repairing cracked screens still.
Sent from my EVO using XDA Premium App

I think my phone heard me threatening to take off the insurance, hahaha. It froze on the boot screen for a LONG time. This is the first time it happened to me. I just took the battery out and turned the phone back on. It's fine now, just scared me.
BTW, the $35 for screen repair I was talking about wasn't about Sprint (I don't know how much their prices are). I was talking about a cell phone repair shop in my area. Those guys told me they would do it for $35 (this includes labor).

VENOMENON_24 said:
I think my phone heard me threatening to take off the insurance, hahaha. It froze on the boot screen for a LONG time. This is the first time it happened to me. I just took the battery out and turned the phone back on. It's fine now, just scared me.
BTW, the $35 for screen repair I was talking about wasn't about Sprint (I don't know how much their prices are). I was talking about a cell phone repair shop in my area. Those guys told me they would do it for $35 (this includes labor).
Click to expand...
Click to collapse
Well that's a damn bargain then.
Sent from my Infected EVO using XDA Premium App.

Where is this shop located, if you can say or post detail, that would be great. Thanks........

B-Mod said:
Where is this shop located, if you can say or post detail, that would be great. Thanks........
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Click to collapse
Pleasant Hill, CA. On Contra Costa Blvd. I don't remember the name exactly. I think it was MD Wireless or something of that nature.
Sent from my PC36100 using XDA App

Screen broken need help

Okay guys... Well Long story short my phones screen doesn't work anymore.
Long story: I was using my phone like usual and when I was finished I put it in my Pocket. I dIdnt realize I had a credit card in that pocket as well, next thing I know I take the phone out and between the screen and the keyboard is the credit card wedged between. I take it out thinking it'll all be fine but when I slide the keyboard Out I hear what sounds like crumbling paper and I look at the back of the phone and there is this black tape looking thing sticking Out From the phone. And now my screen doesn't come on...
I have no warranty I'm just under the one year. What will I have to pay to get this fixed?

I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic

Biggoron said:
I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic
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Click to collapse
Aw man I was hoping it would be less, so they can't just connect the screen again does anyone know? I'll start looking for epics for sale around here on cl just in case

Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort

shirtlessrabbit4 said:
Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort
Click to expand...
Click to collapse
No since it literally just happened an hour ago
Im going to visit a sPrint store tomorrow afternoon and check it out if it's more than 50$ I'll just go ahead and buy a craigslist epic.

Okay so I went in and they offered to fix it for me or replace the phone if needed for $35, I got it fixed now for that price. I'm back to normal now after a few hard bricks from using odin, yes hard bricks, no lights nothing. I'm happy hah
Sent from me.

And just like that I'm back to being mad. I've gone back already because they jacked up my slver ring around the phone, and they said they did it by mistake, I understand its confusing tearing this phone down. Buuuuuut now I have to go back though because my my phone speaker will not work...
Sent from me.

if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.

Dougrun said:
if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.
Click to expand...
Click to collapse
Nah the cable looked ripped they actually had to replace it with another phones screen. But looks like I'm going back since they messed up my speaker.
Sent from me.

Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium

ac16313 said:
Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Hahaha piece of crap keylag glad ur getting ur epic fixed
Sent from my OG Epic

Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..

Haha tanks Biggoron
celsius0010 said:
Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..
Click to expand...
Click to collapse
Thts cool this is a sprint repair center but it int run by sprint, but they seem to hav te same policies, but I though you only got a replacement with insurance, and I though they charged yu $100 for it?
Sent from my SPH-D700 using xda premium

[Q] Warranty Replacement of Brick Due to Rooting etc.

I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?

I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium

The customer service rep I spoke to today said that there would be a $100+ fee if the phone has cosmetic issues (which mine does not) so hopefully I won't get hit with the deductible.

darock159 said:
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
You're confusing warranty with insurance. The deductible only applies to insurance, for which there is no concern regarding rooting damage. Insurance will cover any damage or loss. Warranty is specifically for when the manufacturer has issued a faulty device. In the OP's case, negligent damage should not be covered by warranty, since the manufacturer is not at fault, however they will most likely not even look twice at the device and just replace it. I have seen countless folks brick their phones and just play dumb for a replacement. This, in part, is why they now charge a $20 warranty exchange fee.
Sent from my SGH-T989 using XDA App

I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium

im either replacing my s2 or getting it repaired for free. i called in and said it didnt read any sim cards when i got it. and they sent me the shipping info right away

Exodian said:
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Yeah they drop it to $5 if you have the full insurance on it too because it includes an extended, enhanced warranty.
Sent from my SGH-T989 using XDA App

Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.

Just unroot and youll be fine
Sent from my SGH-T989 using xda premium

TomSilverSpring said:
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
Click to expand...
Click to collapse
are u at least able to turn on the phone? turn on meaning the phone comes on instead of full boot. if so,u are soft bricked and can fix thru Odin. I wouldn't waste my warranty exchange on a soft brick as its 100% fixable. the refurb unit u may receive will only hhave a 90 day warranty vs the 1yr that comes with ur origina purchase.
Canesfan said:
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Click to expand...
Click to collapse
they should'nt be able to tell if you use Odin and the stock .tar file
using the half ass'd "return to stock zip rom" does not flash the stock kernal. so syngery(or whatever kernal) boot screen is still visible.

They don't check.
Sent from my SGH-T989 using xda premium

Thanks for the answer guys!! And Merry Christmas to you all.

joser24 said:
They don't check.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
absolutely WRONG. They just do a surface check of the phone. if anything seem's off like a leftover kernal splash or theme, they will not honor the warranty.

I do this **** errday everyday. I'm Damn for sure. =D
Sent from my SGH-T989 using xda premium

Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!

gabriel713281 said:
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
Click to expand...
Click to collapse
If I'm not mistaken this is called fraud?

Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping

txlonghorn321 said:
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
Click to expand...
Click to collapse
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App

TJBunch1228 said:
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Yes, A rep from t-mobile told me that it does offset costs of replacements (refurbishing them) and 2 day/overnight shipping cost.

Are there any threads on going back to stock with the.2.3.6 ota?
Sent from my SGH-T989 using XDA App

Samsung Warranty?

Well, needless to say I'm bricked... I got the blue light of death on my E4GT and when I went into sprint they started taking my phone apart and found a tiny water spot on the board. Referred me to Asurion and sent me on my way. I was not very happy with having to spend $100 dollars to file an insurance claim. I was wondering if I should go to a different sprint store or since the first tech cleaned the board to try again for a replacement or should I just ship it off to Samsung since I'm still under the 1 year warranty?
What is everyone else's experience with obtaining a replacement from sprint with TEP or sending out to Samsung for repair?
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

Well first of all what did you do that bricked your phone ?
Sent from my SPH-D710 using xda premium

I was working on helping to port Sense 4.0 and forgot to Odin back to el26 to flash a working rom. Flashed cm9 using an unsafe kernel and locked up the emmc. Blue light of death, no download mode, no recovery.
Now, back to my question about Samsung warranty...
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

I bought a phone off of craigslist, unfortunately the data could not be set up by sprint and I paid the 100 bucks to get a new/refurbed one. So for 100 plus the 150 I paid... it was worth it. The good thing about the insurance is that you can practically do anything with it and get a replacement.
I would like to know how you bricked it as well, because I've done things which I thought it was bricked but found out I was still able to somehow get it into recovery mode or do a Odin recovery. One time it drained my battery so I could not even charge it, but luckily a friend had a Galaxy S phone and charged my battery for me. Now I have 3 batteries and a battery charger too. LOL!

If you can get into download mode you can still fix it, but but you'll loose 2gigs of space and currently its not a permanent fix
Sent from my SPH-D710 using Tapatalk 2

Try sending a PM to newalker91 about the issue and see if he can offer any advice about dealing with Sprint before going the Asurion route. In the meantime you can restore functionality if it boots by using an alternate .PIT file - you'll lose 2.9 GB of storage but hopefully keep $100 if he can help you out.

It doesn't boot at all... I just have a blue light, screen stays dark, if I try booting into anything the light flickers and then a steady blue. I have an old USB connector, could I get into download mode with a jig? I can get some resistors and make one if that would let me use Odin for the pit file.
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA

not sure how I feel about samsungs warranty work at the moment as my phone is on its way to them for the second time in 2 weeks. At least they pay for the shipping, thats a plus. My loaner phone from sprint was a lg remark the first time, this time I didnt even get a loaner phone cuz u cant do **** on a lg remark. Im going through Smartphone withdrawl

DEF3NDER said:
So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I set my phone down on the counter one day to charge and didn't notice that my roommate had just made a mixed drink and left ice on the counter that melted... as soon as I noticed that the counter had liquid on it I quickly picked up my phone and took out the battery and let everything dry. I would say that it wasn't there for more than a minute before I noticed.
I just contacted Samsung today about getting a shipping label so that I can send it in for repair, I guess I'll have to go into a UPS store now and have them print the label and I'll need to purchase a box to ship it in.
My only question now is, Since the Sprint tech cleaned the board with whatever kind of alcohol they use, Will Samsung notice that it was ever wet and will I be charged anything for the repair since it is an issue with the eMMC?

Mattix724 said:
Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
Click to expand...
Click to collapse
Just call Samsung and play dumb...they will have you send it in and replace the main board. It will take a couple of weeks to get it back, though.

Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium

locoboi187 said:
Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I thought they would've... I guess I just got a tech that was an a hole. Maybe he didn't want to help me because there was some girl there with a smashed screen on her phone at the same time for repair, funny thing about that is he was willing to work with her when she said that her boyfriend intentionally smashed her phone.
I'm just going to send it back in to Samsung... I'm no longer with Sprint because of this. They lost me as a customer because of this.

Cracked my screen

So yesterday my dad and I went car shopping and being the lazy college kid I am, I wore sweatpants. I went to sit in the first car as a joke (Fiat 500) and I heard a crash and to my horror it was my 16 day old Note 2 skidding face first on the ground. I picked it up and saw no scratches to my amazement, bug then I looked up at the front facing camera and there is a crack arching from just above the right most sensor, through the center of the camera, to the corner of the phone. Total length of about 3/4 of an inch. I put the At&t insurance on this, but I don't know if they will fix it or what? None of the screen itself is cracked and everything functions correctly, but I don't want to go another 17 1/2 months with a cracked phone. Anyone have any experience with At&t's insurance and replacement stuff? Could use some pointers here.
Thanks
Jared
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Bump please!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Most insurance will cover it... I've had to replace two with cracked screens
... you should call the insurance right away though, don't wait.
Sent from my SCH-I535 using xda premium

They'll take care of it. But you need to call them ASAP.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Don't forget the deductible ... $199 for this phone.
Sent from my Note II

Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

jmikeb92 said:
Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Why would you keep the S-Pen? Technically that's stealing. You should them back everything that came with the phone unless they actually tell you to keep certain items since they won't be sending them with your replacement. Don't give them a reason to charge you full price.

Your not supposed to send any of your accesories, back, or battery. It will tell you that on the return box
Sent from my SAMSUNG-SGH-I317 using xda premium

Yes unroot the phone. They may still look.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

If its insurance claim it doesnt matter if its rooted. You could have bricked it and send it back ran over it with a car while scuba diving in a volcano and doesnt matter. At&t insurance covers anything but you pay for that with the high deductible. Me I dont insure mine because the 200 deductible if I do break one its almost the same cost to just add another line and get another one then switch the line to a dumb phone $10 for a dumb phone add a line and like $8 for insurance deductible and price of phone is roughly same.

I'm just going off of the "it's better to be safe than sorry" thinking lol. I've never had to return one for insurance, but my luck the first time I would they would say something.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

quarlow said:
Don't forget the deductible ... $199 for this phone.
Sent from my Note II
Click to expand...
Click to collapse
This is why I went with a Squaretrade warranty. $90 for two years of accidental damage coverage and a $100 deductible.

So I reinstalled the stock ROM and used triangle away to wipe flash count. Can I just do full unroot from super su and be alright?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Just my personal opinion but any phone that leavs my hanf gets all system and app data erased. There is an emence amount of personal data that gets left on the phone and factory reset/whipe or new rom wont get rid of it. These repair or refurbs get sold to 3rd parties like me every day. Cant tell you how many ..... perosnal ..... pictures are left on a phone alone (cringe). Let alone all your login app data and so on.
Not sure if this has changed but last claim I did with ATT they sent you the phone replacement first and you put yours in the sam box and ship it back. Isnt that still the case? I would keep my Spen in the new phone and send one back if they privide you with one. No stealing just keep the better of the 2.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2