So yesterday my dad and I went car shopping and being the lazy college kid I am, I wore sweatpants. I went to sit in the first car as a joke (Fiat 500) and I heard a crash and to my horror it was my 16 day old Note 2 skidding face first on the ground. I picked it up and saw no scratches to my amazement, bug then I looked up at the front facing camera and there is a crack arching from just above the right most sensor, through the center of the camera, to the corner of the phone. Total length of about 3/4 of an inch. I put the At&t insurance on this, but I don't know if they will fix it or what? None of the screen itself is cracked and everything functions correctly, but I don't want to go another 17 1/2 months with a cracked phone. Anyone have any experience with At&t's insurance and replacement stuff? Could use some pointers here.
Thanks
Jared
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Bump please!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Most insurance will cover it... I've had to replace two with cracked screens
... you should call the insurance right away though, don't wait.
Sent from my SCH-I535 using xda premium
They'll take care of it. But you need to call them ASAP.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Don't forget the deductible ... $199 for this phone.
Sent from my Note II
Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
jmikeb92 said:
Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Why would you keep the S-Pen? Technically that's stealing. You should them back everything that came with the phone unless they actually tell you to keep certain items since they won't be sending them with your replacement. Don't give them a reason to charge you full price.
Your not supposed to send any of your accesories, back, or battery. It will tell you that on the return box
Sent from my SAMSUNG-SGH-I317 using xda premium
Yes unroot the phone. They may still look.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
If its insurance claim it doesnt matter if its rooted. You could have bricked it and send it back ran over it with a car while scuba diving in a volcano and doesnt matter. At&t insurance covers anything but you pay for that with the high deductible. Me I dont insure mine because the 200 deductible if I do break one its almost the same cost to just add another line and get another one then switch the line to a dumb phone $10 for a dumb phone add a line and like $8 for insurance deductible and price of phone is roughly same.
I'm just going off of the "it's better to be safe than sorry" thinking lol. I've never had to return one for insurance, but my luck the first time I would they would say something.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
quarlow said:
Don't forget the deductible ... $199 for this phone.
Sent from my Note II
Click to expand...
Click to collapse
This is why I went with a Squaretrade warranty. $90 for two years of accidental damage coverage and a $100 deductible.
So I reinstalled the stock ROM and used triangle away to wipe flash count. Can I just do full unroot from super su and be alright?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Just my personal opinion but any phone that leavs my hanf gets all system and app data erased. There is an emence amount of personal data that gets left on the phone and factory reset/whipe or new rom wont get rid of it. These repair or refurbs get sold to 3rd parties like me every day. Cant tell you how many ..... perosnal ..... pictures are left on a phone alone (cringe). Let alone all your login app data and so on.
Not sure if this has changed but last claim I did with ATT they sent you the phone replacement first and you put yours in the sam box and ship it back. Isnt that still the case? I would keep my Spen in the new phone and send one back if they privide you with one. No stealing just keep the better of the 2.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Related
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
The customer service rep I spoke to today said that there would be a $100+ fee if the phone has cosmetic issues (which mine does not) so hopefully I won't get hit with the deductible.
darock159 said:
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
You're confusing warranty with insurance. The deductible only applies to insurance, for which there is no concern regarding rooting damage. Insurance will cover any damage or loss. Warranty is specifically for when the manufacturer has issued a faulty device. In the OP's case, negligent damage should not be covered by warranty, since the manufacturer is not at fault, however they will most likely not even look twice at the device and just replace it. I have seen countless folks brick their phones and just play dumb for a replacement. This, in part, is why they now charge a $20 warranty exchange fee.
Sent from my SGH-T989 using XDA App
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
im either replacing my s2 or getting it repaired for free. i called in and said it didnt read any sim cards when i got it. and they sent me the shipping info right away
Exodian said:
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Yeah they drop it to $5 if you have the full insurance on it too because it includes an extended, enhanced warranty.
Sent from my SGH-T989 using XDA App
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Just unroot and youll be fine
Sent from my SGH-T989 using xda premium
TomSilverSpring said:
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
Click to expand...
Click to collapse
are u at least able to turn on the phone? turn on meaning the phone comes on instead of full boot. if so,u are soft bricked and can fix thru Odin. I wouldn't waste my warranty exchange on a soft brick as its 100% fixable. the refurb unit u may receive will only hhave a 90 day warranty vs the 1yr that comes with ur origina purchase.
Canesfan said:
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Click to expand...
Click to collapse
they should'nt be able to tell if you use Odin and the stock .tar file
using the half ass'd "return to stock zip rom" does not flash the stock kernal. so syngery(or whatever kernal) boot screen is still visible.
They don't check.
Sent from my SGH-T989 using xda premium
Thanks for the answer guys!! And Merry Christmas to you all.
joser24 said:
They don't check.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
absolutely WRONG. They just do a surface check of the phone. if anything seem's off like a leftover kernal splash or theme, they will not honor the warranty.
I do this **** errday everyday. I'm Damn for sure. =D
Sent from my SGH-T989 using xda premium
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
gabriel713281 said:
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
Click to expand...
Click to collapse
If I'm not mistaken this is called fraud?
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
txlonghorn321 said:
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
Click to expand...
Click to collapse
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
TJBunch1228 said:
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Yes, A rep from t-mobile told me that it does offset costs of replacements (refurbishing them) and 2 day/overnight shipping cost.
Are there any threads on going back to stock with the.2.3.6 ota?
Sent from my SGH-T989 using XDA App
So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?
last time i used them i got a refurbished phone but it seem like it was brand new
Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium
I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium
Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.
G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
Click to expand...
Click to collapse
I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Water damage isn't covered by the store as part of regular warranty. You'll have to call the insurance company.
Water damage voids insurance. Report it stolen
Make friends with a tech and have him say that the LCD was just fried lol
Sent from my SPH-D710 using xda premium
Don't report it stolen. They may require a police report.
Sent from my SPH-D710 using xda premium
they will take it apart and find the water markings, and corrosion. lost / stolen would get you the same result... file a claim with Asurion if you have TEP. sprint.com/protection. it's a $100.00 deductible.
also, Sprint does not have a policy against rooted devices. it doesn't matter if it is stock or not.
Sent from my SPH-D710 using xda premium
hrffd said:
Water damage voids insurance. Report it stolen
Click to expand...
Click to collapse
Just call the insurance company and tell them the truth. You'll have to provide a police report if you report it lost (I believe), and it's a felony to file a false police report.
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
cgalleria93 said:
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
It's no different. Water damage gets you the same $100 deductible that a lost phone gets.
Sent from my SPH-D710 using Tapatalk 2
Run over it a few time so and just send them your screen I had a forklift run over mine i sent them just the screen and I got a new phone (HTC evo 3d) but I have a sg2 now
From the 2nd galaxy
hrffd said:
Water damage voids insurance. Report it stolen
Click to expand...
Click to collapse
That is one of the main things insurance covers. :banghead:
Sent from my SPH-D710 using XDA
Wow u guys dont know **** about the insurance. 1 the tep covers everything even water damage 2 reporting it los/stolen does not require a police report. 3 u mind as well just try and scam them at the store the worse that will happen is they find out about the water damage and notate your account and ull still have to pay the deducable anyway which youll do anyway if u want you phone
Sent from my SPH-D710 using xda premium
krisI0N said:
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Click to expand...
Click to collapse
Dump ur girlfriend.
Sent from my SPH-D710
Rooting is covered as stated by someone else. The other thing you have to take into account, would running stock have kept the phone from being ruined? Would you have been able to restore it any better? No, you didn't kill it by flashing something. If they give pushback print out the memo that's posted and use my reasoning.
Must be that kind of weekend. My phone got submerged in water yesterday but surprisingly when I took the cover off it seemed pretty dry. Shaking the phone I could hear water so I sat it out in the sun for about 45. Slapped the battery back in and here I sit playing with my phone like nothing happened. Who said Samsung build quality sucks?!!!!!!!!!
Sent from my SPH-D710 using Tapatalk
I dropped my phone in the toilet before, and sat it in rice for about a day and a half and never had 1 issue. I also re soaked it in clean water.
polska2180o said:
Dump ur girlfriend.
Sent from my SPH-D710
Click to expand...
Click to collapse
Lol that would have been the first thing i did
Sent from my SPH-D710 using xda premium
Don't blame dropping your phone in the toilet on your gf
It's my phone...any mis takes...sry
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
sergioperalta81 said:
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
Click to expand...
Click to collapse
Even if it is less than a month, if it goes for a swim, they won't replace it in store, simple as that.
Well, needless to say I'm bricked... I got the blue light of death on my E4GT and when I went into sprint they started taking my phone apart and found a tiny water spot on the board. Referred me to Asurion and sent me on my way. I was not very happy with having to spend $100 dollars to file an insurance claim. I was wondering if I should go to a different sprint store or since the first tech cleaned the board to try again for a replacement or should I just ship it off to Samsung since I'm still under the 1 year warranty?
What is everyone else's experience with obtaining a replacement from sprint with TEP or sending out to Samsung for repair?
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
Well first of all what did you do that bricked your phone ?
Sent from my SPH-D710 using xda premium
I was working on helping to port Sense 4.0 and forgot to Odin back to el26 to flash a working rom. Flashed cm9 using an unsafe kernel and locked up the emmc. Blue light of death, no download mode, no recovery.
Now, back to my question about Samsung warranty...
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
I bought a phone off of craigslist, unfortunately the data could not be set up by sprint and I paid the 100 bucks to get a new/refurbed one. So for 100 plus the 150 I paid... it was worth it. The good thing about the insurance is that you can practically do anything with it and get a replacement.
I would like to know how you bricked it as well, because I've done things which I thought it was bricked but found out I was still able to somehow get it into recovery mode or do a Odin recovery. One time it drained my battery so I could not even charge it, but luckily a friend had a Galaxy S phone and charged my battery for me. Now I have 3 batteries and a battery charger too. LOL!
If you can get into download mode you can still fix it, but but you'll loose 2gigs of space and currently its not a permanent fix
Sent from my SPH-D710 using Tapatalk 2
Try sending a PM to newalker91 about the issue and see if he can offer any advice about dealing with Sprint before going the Asurion route. In the meantime you can restore functionality if it boots by using an alternate .PIT file - you'll lose 2.9 GB of storage but hopefully keep $100 if he can help you out.
It doesn't boot at all... I just have a blue light, screen stays dark, if I try booting into anything the light flickers and then a steady blue. I have an old USB connector, could I get into download mode with a jig? I can get some resistors and make one if that would let me use Odin for the pit file.
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA
not sure how I feel about samsungs warranty work at the moment as my phone is on its way to them for the second time in 2 weeks. At least they pay for the shipping, thats a plus. My loaner phone from sprint was a lg remark the first time, this time I didnt even get a loaner phone cuz u cant do **** on a lg remark. Im going through Smartphone withdrawl
DEF3NDER said:
So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I set my phone down on the counter one day to charge and didn't notice that my roommate had just made a mixed drink and left ice on the counter that melted... as soon as I noticed that the counter had liquid on it I quickly picked up my phone and took out the battery and let everything dry. I would say that it wasn't there for more than a minute before I noticed.
I just contacted Samsung today about getting a shipping label so that I can send it in for repair, I guess I'll have to go into a UPS store now and have them print the label and I'll need to purchase a box to ship it in.
My only question now is, Since the Sprint tech cleaned the board with whatever kind of alcohol they use, Will Samsung notice that it was ever wet and will I be charged anything for the repair since it is an issue with the eMMC?
Mattix724 said:
Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
Click to expand...
Click to collapse
Just call Samsung and play dumb...they will have you send it in and replace the main board. It will take a couple of weeks to get it back, though.
Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium
locoboi187 said:
Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I thought they would've... I guess I just got a tech that was an a hole. Maybe he didn't want to help me because there was some girl there with a smashed screen on her phone at the same time for repair, funny thing about that is he was willing to work with her when she said that her boyfriend intentionally smashed her phone.
I'm just going to send it back in to Samsung... I'm no longer with Sprint because of this. They lost me as a customer because of this.
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Odin it back to stock, as I'm sure they'll probably send you the phone back when they see its not stock
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
When t mobile figures out that the amoleds broken there going to charge you. When you call that's one of the first few things they ask..... water indicators, imei & physical damage. (Screen)...
Sent from my SGH-T889 using xda premium
I'd return the phone they send out and contact Samsung for screen replacement. They will do it right and are reasonably priced.
Hastily spouted for your befuddlement
culua said:
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
If im not mistaken tmobile only cares that the phone isn't broken or has not been dropped in water.
Sent from my SGH-T889 using xda app-developers app
IAmSixNine said:
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
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Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
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culua said:
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
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Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Coug76 said:
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
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I believe all they will charge you it's 175.00 that's the price for the asurion replacement
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175.00 is better than paying 750.00 +/- for a new note lol...
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
deeznutz1977 said:
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
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If he had insurance...
Hastily spouted for your befuddlement
So lets help the original poster by also clearing up a few things.
Warranty is for when a device fails due to manufacturer defect. NOT related at all to what you have.
To address the issue of you paying 12 bucks a month. Thats called Insurance. NOT Warranty.
What will happen is you need to file a claim with the carrier and / or insurance company, more then likely its Asurion.
You will then pay a deductible, as another person has metntioned its in the 150-200 range. They will send you a replacement device, most likely refurbished, and you send in the broken. Then your done.
To address the screen touch still working, you did not damage the glass or the touch sensor part which is built into the glass. You broke the LCD when you dropped it.
The LCD has nothing to do with touch sensing, the LCD is only a display. Again, if you failed to tell them that you dropped the device then they will think its a warranty issue and the display stopped working. But the display didnt stop working, it got broken when you dropped it.
So if they have approved a warranty claim, eventually someone will see its broken and deny the claim and send it back or you will see a huge charge on your account to have it fixed or replaced.
Im trying to help educate you and others so you can make better decisions in the future as educated consumers. When you signed a contract for the phone and paid for insurance you should have asked many questions including how these things work. If not thats what were here for, to help.
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
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culua said:
Ok whats the point of me having 11.95 add to my phone bill every month.
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That is the insurance with warranty & security prem pkg. With screen damaged you go through the insurance services. Not the warranty part. Going at this the wrong way will cost you more than going at this the correct way.
PHP Ins. ($7.79), MSec & Wrty ($4.20) Prem Dev by Asurion = $11.99
---------- Post added at 05:36 PM ---------- Previous post was at 05:20 PM ----------
deeznutz1977 said:
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
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I got a sealed box, new GN2 w/ all the accessories when I went thru Asurion as well.
For damaged I think the send repkacements no ? My usb pirt is acting up and I like to have everything matching box imei and all for list or stolen then send new phone with everything can anyone tell me if im right or wrong ?
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