Develop Bugs

Screen broken need help

Okay guys... Well Long story short my phones screen doesn't work anymore.
Long story: I was using my phone like usual and when I was finished I put it in my Pocket. I dIdnt realize I had a credit card in that pocket as well, next thing I know I take the phone out and between the screen and the keyboard is the credit card wedged between. I take it out thinking it'll all be fine but when I slide the keyboard Out I hear what sounds like crumbling paper and I look at the back of the phone and there is this black tape looking thing sticking Out From the phone. And now my screen doesn't come on...
I have no warranty I'm just under the one year. What will I have to pay to get this fixed?

I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic

Biggoron said:
I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic
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Aw man I was hoping it would be less, so they can't just connect the screen again does anyone know? I'll start looking for epics for sale around here on cl just in case

Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort

shirtlessrabbit4 said:
Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort
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No since it literally just happened an hour ago
Im going to visit a sPrint store tomorrow afternoon and check it out if it's more than 50$ I'll just go ahead and buy a craigslist epic.

Okay so I went in and they offered to fix it for me or replace the phone if needed for $35, I got it fixed now for that price. I'm back to normal now after a few hard bricks from using odin, yes hard bricks, no lights nothing. I'm happy hah
Sent from me.

And just like that I'm back to being mad. I've gone back already because they jacked up my slver ring around the phone, and they said they did it by mistake, I understand its confusing tearing this phone down. Buuuuuut now I have to go back though because my my phone speaker will not work...
Sent from me.

if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.

Dougrun said:
if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.
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Nah the cable looked ripped they actually had to replace it with another phones screen. But looks like I'm going back since they messed up my speaker.
Sent from me.

Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium

ac16313 said:
Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium
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Hahaha piece of crap keylag glad ur getting ur epic fixed
Sent from my OG Epic

Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..

Haha tanks Biggoron
celsius0010 said:
Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..
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Thts cool this is a sprint repair center but it int run by sprint, but they seem to hav te same policies, but I though you only got a replacement with insurance, and I though they charged yu $100 for it?
Sent from my SPH-D700 using xda premium

[Q] Warranty Replacement of Brick Due to Rooting etc.

I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?

I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium

The customer service rep I spoke to today said that there would be a $100+ fee if the phone has cosmetic issues (which mine does not) so hopefully I won't get hit with the deductible.

darock159 said:
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
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You're confusing warranty with insurance. The deductible only applies to insurance, for which there is no concern regarding rooting damage. Insurance will cover any damage or loss. Warranty is specifically for when the manufacturer has issued a faulty device. In the OP's case, negligent damage should not be covered by warranty, since the manufacturer is not at fault, however they will most likely not even look twice at the device and just replace it. I have seen countless folks brick their phones and just play dumb for a replacement. This, in part, is why they now charge a $20 warranty exchange fee.
Sent from my SGH-T989 using XDA App

I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium

im either replacing my s2 or getting it repaired for free. i called in and said it didnt read any sim cards when i got it. and they sent me the shipping info right away

Exodian said:
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
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Yeah they drop it to $5 if you have the full insurance on it too because it includes an extended, enhanced warranty.
Sent from my SGH-T989 using XDA App

Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.

Just unroot and youll be fine
Sent from my SGH-T989 using xda premium

TomSilverSpring said:
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
Click to expand...
Click to collapse
are u at least able to turn on the phone? turn on meaning the phone comes on instead of full boot. if so,u are soft bricked and can fix thru Odin. I wouldn't waste my warranty exchange on a soft brick as its 100% fixable. the refurb unit u may receive will only hhave a 90 day warranty vs the 1yr that comes with ur origina purchase.
Canesfan said:
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Click to expand...
Click to collapse
they should'nt be able to tell if you use Odin and the stock .tar file
using the half ass'd "return to stock zip rom" does not flash the stock kernal. so syngery(or whatever kernal) boot screen is still visible.

They don't check.
Sent from my SGH-T989 using xda premium

Thanks for the answer guys!! And Merry Christmas to you all.

joser24 said:
They don't check.
Sent from my SGH-T989 using xda premium
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absolutely WRONG. They just do a surface check of the phone. if anything seem's off like a leftover kernal splash or theme, they will not honor the warranty.

I do this **** errday everyday. I'm Damn for sure. =D
Sent from my SGH-T989 using xda premium

Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!

gabriel713281 said:
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
Click to expand...
Click to collapse
If I'm not mistaken this is called fraud?

Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping

txlonghorn321 said:
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
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Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App

TJBunch1228 said:
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
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Click to collapse
Yes, A rep from t-mobile told me that it does offset costs of replacements (refurbishing them) and 2 day/overnight shipping cost.

Are there any threads on going back to stock with the.2.3.6 ota?
Sent from my SGH-T989 using XDA App

Asurion

So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?

last time i used them i got a refurbished phone but it seem like it was brand new

Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium

I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium

Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.

How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App

$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.

G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
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I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.

Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
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I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.

When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App

mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
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Click to collapse
That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.

Water Damage

hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P

Water damage isn't covered by the store as part of regular warranty. You'll have to call the insurance company.

Water damage voids insurance. Report it stolen

Make friends with a tech and have him say that the LCD was just fried lol
Sent from my SPH-D710 using xda premium

Don't report it stolen. They may require a police report.
Sent from my SPH-D710 using xda premium

they will take it apart and find the water markings, and corrosion. lost / stolen would get you the same result... file a claim with Asurion if you have TEP. sprint.com/protection. it's a $100.00 deductible.
also, Sprint does not have a policy against rooted devices. it doesn't matter if it is stock or not.
Sent from my SPH-D710 using xda premium

hrffd said:
Water damage voids insurance. Report it stolen
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Click to collapse
Just call the insurance company and tell them the truth. You'll have to provide a police report if you report it lost (I believe), and it's a felony to file a false police report.

You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA

cgalleria93 said:
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
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It's no different. Water damage gets you the same $100 deductible that a lost phone gets.
Sent from my SPH-D710 using Tapatalk 2

Run over it a few time so and just send them your screen I had a forklift run over mine i sent them just the screen and I got a new phone (HTC evo 3d) but I have a sg2 now
From the 2nd galaxy

hrffd said:
Water damage voids insurance. Report it stolen
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Click to collapse
That is one of the main things insurance covers. :banghead:
Sent from my SPH-D710 using XDA

Wow u guys dont know **** about the insurance. 1 the tep covers everything even water damage 2 reporting it los/stolen does not require a police report. 3 u mind as well just try and scam them at the store the worse that will happen is they find out about the water damage and notate your account and ull still have to pay the deducable anyway which youll do anyway if u want you phone
Sent from my SPH-D710 using xda premium

krisI0N said:
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Click to expand...
Click to collapse
Dump ur girlfriend.
Sent from my SPH-D710

Rooting is covered as stated by someone else. The other thing you have to take into account, would running stock have kept the phone from being ruined? Would you have been able to restore it any better? No, you didn't kill it by flashing something. If they give pushback print out the memo that's posted and use my reasoning.

Must be that kind of weekend. My phone got submerged in water yesterday but surprisingly when I took the cover off it seemed pretty dry. Shaking the phone I could hear water so I sat it out in the sun for about 45. Slapped the battery back in and here I sit playing with my phone like nothing happened. Who said Samsung build quality sucks?!!!!!!!!!
Sent from my SPH-D710 using Tapatalk

I dropped my phone in the toilet before, and sat it in rice for about a day and a half and never had 1 issue. I also re soaked it in clean water.

polska2180o said:
Dump ur girlfriend.
Sent from my SPH-D710
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Lol that would have been the first thing i did
Sent from my SPH-D710 using xda premium

Don't blame dropping your phone in the toilet on your gf
It's my phone...any mis takes...sry

How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.

sergioperalta81 said:
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
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Even if it is less than a month, if it goes for a swim, they won't replace it in store, simple as that.

Cracked my screen

So yesterday my dad and I went car shopping and being the lazy college kid I am, I wore sweatpants. I went to sit in the first car as a joke (Fiat 500) and I heard a crash and to my horror it was my 16 day old Note 2 skidding face first on the ground. I picked it up and saw no scratches to my amazement, bug then I looked up at the front facing camera and there is a crack arching from just above the right most sensor, through the center of the camera, to the corner of the phone. Total length of about 3/4 of an inch. I put the At&t insurance on this, but I don't know if they will fix it or what? None of the screen itself is cracked and everything functions correctly, but I don't want to go another 17 1/2 months with a cracked phone. Anyone have any experience with At&t's insurance and replacement stuff? Could use some pointers here.
Thanks
Jared
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Bump please!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Most insurance will cover it... I've had to replace two with cracked screens
... you should call the insurance right away though, don't wait.
Sent from my SCH-I535 using xda premium

They'll take care of it. But you need to call them ASAP.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Don't forget the deductible ... $199 for this phone.
Sent from my Note II

Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

jmikeb92 said:
Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Click to collapse
Why would you keep the S-Pen? Technically that's stealing. You should them back everything that came with the phone unless they actually tell you to keep certain items since they won't be sending them with your replacement. Don't give them a reason to charge you full price.

Your not supposed to send any of your accesories, back, or battery. It will tell you that on the return box
Sent from my SAMSUNG-SGH-I317 using xda premium

Yes unroot the phone. They may still look.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

If its insurance claim it doesnt matter if its rooted. You could have bricked it and send it back ran over it with a car while scuba diving in a volcano and doesnt matter. At&t insurance covers anything but you pay for that with the high deductible. Me I dont insure mine because the 200 deductible if I do break one its almost the same cost to just add another line and get another one then switch the line to a dumb phone $10 for a dumb phone add a line and like $8 for insurance deductible and price of phone is roughly same.

I'm just going off of the "it's better to be safe than sorry" thinking lol. I've never had to return one for insurance, but my luck the first time I would they would say something.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

quarlow said:
Don't forget the deductible ... $199 for this phone.
Sent from my Note II
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This is why I went with a Squaretrade warranty. $90 for two years of accidental damage coverage and a $100 deductible.

So I reinstalled the stock ROM and used triangle away to wipe flash count. Can I just do full unroot from super su and be alright?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Just my personal opinion but any phone that leavs my hanf gets all system and app data erased. There is an emence amount of personal data that gets left on the phone and factory reset/whipe or new rom wont get rid of it. These repair or refurbs get sold to 3rd parties like me every day. Cant tell you how many ..... perosnal ..... pictures are left on a phone alone (cringe). Let alone all your login app data and so on.
Not sure if this has changed but last claim I did with ATT they sent you the phone replacement first and you put yours in the sam box and ship it back. Isnt that still the case? I would keep my Spen in the new phone and send one back if they privide you with one. No stealing just keep the better of the 2.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2