Develop Bugs

Sprint repair

So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
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conflikt said:
So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
Sent from my PC36100 using XDA App
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Are you trying to get the screen replaced? If so I am 110% sure they replace screens for free at all Sprint stores. Which started around November ... screen includes lcd as for as I know.
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Yup, screen. And that's what the Rep told me.
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conflikt said:
Yup, screen. And that's what the Rep told me.
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Well if its a corporate store, they should replace it for free...
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Going to another one tomorrow , see if ill get another "its leds behind the screen" story lol.
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FYI I have the same problem, screen separation at the bottom and one area that looks like dead pixels to me. I'm procrastinating unrooting to take it in, but I did call the sprint store and the rep there told me that there are 2 different screens and right now they can only replace one...so maybe that's the issue.

You don't even have to unroot. Sprint really doesn't care. I took my rooted Evo in to get screen replacement on Halloween. I had flashed back a stock theme over my rom (virus always provides a back to stock theme to flash for his roms). But that can't hide my custom black splashsxreen.
They replaced it. I went back on Christmas eve (same store, same techs), and needed my camera lens replaced, and screen replaced (they Fd it up when they replaced it last time - dead spot). After leaving, I realized all the smashes around my bezel were gone too. They replaced damn near all my hardware,.....and kept my rooted guts.
I was told, if its a hardware issue, and you at least try to make it look stock, they don't really care. They know people root. Anyhow, I was impressed. Good luck, and don't stress the root.

Make sure it's a corp store, the franchises are terrible. Use the locator on their site.
That's obviously a manufacturer's defect, they should fix it whether or not you have an insurance or repair plan.

That's what I keep hearing, but I dunno if I have the balls to take a rooted phone into the sprint store. Kinda like driving 5 mph over the speed limit right next to a cop, he probably won't pull you over...but might.

Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
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conflikt said:
Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
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Best Buy only replaces it after 3 attempts to repair it are unsuccessful. Each time they try to repair it you will be without your phone for 2-8 weeks. They will rent you a loaner but it won't be an Evo. My TEP comvers water damage, but only through Asurion which means you have to pay the deductible. Stay away from Best Buy insurance, only terrible experiences there.

Yeah, if they offer water damage illvgo back to TEP. I just hate refurbished phones :[
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Just had to deal with sprint repair this past weekend. I had the white spots on my screen. They tried to give me a "harvested screen from a returned phone". Well, the spots were worse on that screen and the plastic was cracked, so they gave me my screen back saying they get what's sent to them and can't order brand new screens.
On top of all that, the manager was a complete **** stating that the spots are from me touching the screen and it happens to all touchscreen phones.
Oh, I was also told by the tech, that even with a new screen, the spots WILL come back and there's really nothing they can do about it but keep replacing the screen (if I can find someone nice enough to do it).

After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.

P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill

Jataadroid said:
After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.
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This cant be true once you say they phone is lost/stolen the esn number is put on the block list and can never be activated again. Even if you tell them you found the phone they will request you turn in the phone or pay full market value for it.

Jataadroid said:
P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill
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The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?

bryank930 said:
The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?
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If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.

craigbailey1986 said:
If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.
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I've had a screen protector (clarivue anti-glare) on since the screen was replaced the first time. I literally got the phone back with the new screen, left the plastic on till I got home and then installed the screen protector.
Doesn't sound like it's the oils from our hands.

[Q] Should I Keep My Insurance?

Hey guys.
I've been thinking if I should even keep my insurance on my EVO. If my screen breaks, it's $35 (without insurance). If it doesn't, I just spend $84 on nothing every year. I'm rooted BTW.
Can someone help me make up my mind seeing how I can't do it myself? Hahaha. Seriously, can someone who knows the insurance policy help me out?

If you plan to flash other roms, kernels, mods, etcetera, keep your insurance.
posting & replying via the XDA Premium app.

Keep it for water damage
sent from my HTC evolution running a freshly baked gingerbread with the 4gs in it

I would keep it. Yeah, it's $84 a year, but I've used mine twice so far. While the issues I had probably could've been covered under warranty, I saved a lot of Excedrin by having insurance. One of the phones had a software problem on the stock not rooted rom, which I'm sure would've been a pain to get replaced without insurance.
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This is my 3rd Evo. The first 2, my screen went out. Sprint replaced them because it was within 30 days. I flashed CM7, have a nandroid of the stock rom, I know how to unroot and haven't had any problems with this one. I don't know. I feel like I'm trying to convince myself because I'm cheap, but you guys do make a point. Does anyone know how much it costs if my USB goes out (without insurance)? I'm probably going to keep it, but out of curiosity.
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Last i checked screens repair was back up to $100.
Sent from my Infected EVO using XDA Premium app.

Better Safe
Worst comes to worst and you do run into a situation its better to have it than not. I'd say keep it, if you lose or someone steals your phone atleast you won't have to come out of pocket with so much.

Insurance on ANY smartphone is a MUST these days. Too many things can go wrong and it's better to be safe than sorry

VENOMENON_24 said:
This is my 3rd Evo. The first 2, my screen went out. Sprint replaced them because it was within 30 days. I flashed CM7, have a nandroid of the stock rom, I know how to unroot and haven't had any problems with this one. I don't know. I feel like I'm trying to convince myself because I'm cheap, but you guys do make a point. Does anyone know how much it costs if my USB goes out (without insurance)? I'm probably going to keep it, but out of curiosity.
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Some sprint corp stores told me to do insurance as usb and hdmi ports are not covered as it is always user damage. I called sprint customer care and got an advanced warrenty replacement from another corp. Store that does advanced warrenty replacements.
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Keep It
Just keep it for peace of mind, if it bricks then say you lost it. If you lose it say you lost it. Anything happens to it, you're good. Don't be cheap you bought a killer phone obviously you have some $ right.

You guys are right. I'm gonna keep the insurance. Never thought about what if it bricks.
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Keep in mind there's always Squaretrade for a warranty if you don't want to pay Sprint TEP. Mine was $35 for a year.

Cracked screens are no longer repaired in Sprint repair locations at all. It is now handled by Asurion, with the $100 deductible.

Sunsparc said:
Cracked screens are no longer repaired in Sprint repair locations at all. It is now handled by Asurion, with the $100 deductible.
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Says who? I'm repairing cracked screens still.
Sent from my EVO using XDA Premium App

I think my phone heard me threatening to take off the insurance, hahaha. It froze on the boot screen for a LONG time. This is the first time it happened to me. I just took the battery out and turned the phone back on. It's fine now, just scared me.
BTW, the $35 for screen repair I was talking about wasn't about Sprint (I don't know how much their prices are). I was talking about a cell phone repair shop in my area. Those guys told me they would do it for $35 (this includes labor).

VENOMENON_24 said:
I think my phone heard me threatening to take off the insurance, hahaha. It froze on the boot screen for a LONG time. This is the first time it happened to me. I just took the battery out and turned the phone back on. It's fine now, just scared me.
BTW, the $35 for screen repair I was talking about wasn't about Sprint (I don't know how much their prices are). I was talking about a cell phone repair shop in my area. Those guys told me they would do it for $35 (this includes labor).
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Well that's a damn bargain then.
Sent from my Infected EVO using XDA Premium App.

Where is this shop located, if you can say or post detail, that would be great. Thanks........

B-Mod said:
Where is this shop located, if you can say or post detail, that would be great. Thanks........
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Pleasant Hill, CA. On Contra Costa Blvd. I don't remember the name exactly. I think it was MD Wireless or something of that nature.
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Asurion

So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?

last time i used them i got a refurbished phone but it seem like it was brand new

Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium

I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium

Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.

How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App

$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.

G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
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I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.

Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
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I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.

When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
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mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
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Click to collapse
That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.

Water Damage

hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P

Water damage isn't covered by the store as part of regular warranty. You'll have to call the insurance company.

Water damage voids insurance. Report it stolen

Make friends with a tech and have him say that the LCD was just fried lol
Sent from my SPH-D710 using xda premium

Don't report it stolen. They may require a police report.
Sent from my SPH-D710 using xda premium

they will take it apart and find the water markings, and corrosion. lost / stolen would get you the same result... file a claim with Asurion if you have TEP. sprint.com/protection. it's a $100.00 deductible.
also, Sprint does not have a policy against rooted devices. it doesn't matter if it is stock or not.
Sent from my SPH-D710 using xda premium

hrffd said:
Water damage voids insurance. Report it stolen
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Just call the insurance company and tell them the truth. You'll have to provide a police report if you report it lost (I believe), and it's a felony to file a false police report.

You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA

cgalleria93 said:
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
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It's no different. Water damage gets you the same $100 deductible that a lost phone gets.
Sent from my SPH-D710 using Tapatalk 2

Run over it a few time so and just send them your screen I had a forklift run over mine i sent them just the screen and I got a new phone (HTC evo 3d) but I have a sg2 now
From the 2nd galaxy

hrffd said:
Water damage voids insurance. Report it stolen
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That is one of the main things insurance covers. :banghead:
Sent from my SPH-D710 using XDA

Wow u guys dont know **** about the insurance. 1 the tep covers everything even water damage 2 reporting it los/stolen does not require a police report. 3 u mind as well just try and scam them at the store the worse that will happen is they find out about the water damage and notate your account and ull still have to pay the deducable anyway which youll do anyway if u want you phone
Sent from my SPH-D710 using xda premium

krisI0N said:
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
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Click to collapse
Dump ur girlfriend.
Sent from my SPH-D710

Rooting is covered as stated by someone else. The other thing you have to take into account, would running stock have kept the phone from being ruined? Would you have been able to restore it any better? No, you didn't kill it by flashing something. If they give pushback print out the memo that's posted and use my reasoning.

Must be that kind of weekend. My phone got submerged in water yesterday but surprisingly when I took the cover off it seemed pretty dry. Shaking the phone I could hear water so I sat it out in the sun for about 45. Slapped the battery back in and here I sit playing with my phone like nothing happened. Who said Samsung build quality sucks?!!!!!!!!!
Sent from my SPH-D710 using Tapatalk

I dropped my phone in the toilet before, and sat it in rice for about a day and a half and never had 1 issue. I also re soaked it in clean water.

polska2180o said:
Dump ur girlfriend.
Sent from my SPH-D710
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Lol that would have been the first thing i did
Sent from my SPH-D710 using xda premium

Don't blame dropping your phone in the toilet on your gf
It's my phone...any mis takes...sry

How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.

sergioperalta81 said:
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
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Even if it is less than a month, if it goes for a swim, they won't replace it in store, simple as that.

Samsung Warranty?

Well, needless to say I'm bricked... I got the blue light of death on my E4GT and when I went into sprint they started taking my phone apart and found a tiny water spot on the board. Referred me to Asurion and sent me on my way. I was not very happy with having to spend $100 dollars to file an insurance claim. I was wondering if I should go to a different sprint store or since the first tech cleaned the board to try again for a replacement or should I just ship it off to Samsung since I'm still under the 1 year warranty?
What is everyone else's experience with obtaining a replacement from sprint with TEP or sending out to Samsung for repair?
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

Well first of all what did you do that bricked your phone ?
Sent from my SPH-D710 using xda premium

I was working on helping to port Sense 4.0 and forgot to Odin back to el26 to flash a working rom. Flashed cm9 using an unsafe kernel and locked up the emmc. Blue light of death, no download mode, no recovery.
Now, back to my question about Samsung warranty...
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

I bought a phone off of craigslist, unfortunately the data could not be set up by sprint and I paid the 100 bucks to get a new/refurbed one. So for 100 plus the 150 I paid... it was worth it. The good thing about the insurance is that you can practically do anything with it and get a replacement.
I would like to know how you bricked it as well, because I've done things which I thought it was bricked but found out I was still able to somehow get it into recovery mode or do a Odin recovery. One time it drained my battery so I could not even charge it, but luckily a friend had a Galaxy S phone and charged my battery for me. Now I have 3 batteries and a battery charger too. LOL!

If you can get into download mode you can still fix it, but but you'll loose 2gigs of space and currently its not a permanent fix
Sent from my SPH-D710 using Tapatalk 2

Try sending a PM to newalker91 about the issue and see if he can offer any advice about dealing with Sprint before going the Asurion route. In the meantime you can restore functionality if it boots by using an alternate .PIT file - you'll lose 2.9 GB of storage but hopefully keep $100 if he can help you out.

It doesn't boot at all... I just have a blue light, screen stays dark, if I try booting into anything the light flickers and then a steady blue. I have an old USB connector, could I get into download mode with a jig? I can get some resistors and make one if that would let me use Odin for the pit file.
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA

not sure how I feel about samsungs warranty work at the moment as my phone is on its way to them for the second time in 2 weeks. At least they pay for the shipping, thats a plus. My loaner phone from sprint was a lg remark the first time, this time I didnt even get a loaner phone cuz u cant do **** on a lg remark. Im going through Smartphone withdrawl

DEF3NDER said:
So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA
Click to expand...
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I set my phone down on the counter one day to charge and didn't notice that my roommate had just made a mixed drink and left ice on the counter that melted... as soon as I noticed that the counter had liquid on it I quickly picked up my phone and took out the battery and let everything dry. I would say that it wasn't there for more than a minute before I noticed.
I just contacted Samsung today about getting a shipping label so that I can send it in for repair, I guess I'll have to go into a UPS store now and have them print the label and I'll need to purchase a box to ship it in.
My only question now is, Since the Sprint tech cleaned the board with whatever kind of alcohol they use, Will Samsung notice that it was ever wet and will I be charged anything for the repair since it is an issue with the eMMC?

Mattix724 said:
Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
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Click to collapse
Just call Samsung and play dumb...they will have you send it in and replace the main board. It will take a couple of weeks to get it back, though.

Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium

locoboi187 said:
Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium
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I thought they would've... I guess I just got a tech that was an a hole. Maybe he didn't want to help me because there was some girl there with a smashed screen on her phone at the same time for repair, funny thing about that is he was willing to work with her when she said that her boyfriend intentionally smashed her phone.
I'm just going to send it back in to Samsung... I'm no longer with Sprint because of this. They lost me as a customer because of this.