Develop Bugs

Screen broken need help

Okay guys... Well Long story short my phones screen doesn't work anymore.
Long story: I was using my phone like usual and when I was finished I put it in my Pocket. I dIdnt realize I had a credit card in that pocket as well, next thing I know I take the phone out and between the screen and the keyboard is the credit card wedged between. I take it out thinking it'll all be fine but when I slide the keyboard Out I hear what sounds like crumbling paper and I look at the back of the phone and there is this black tape looking thing sticking Out From the phone. And now my screen doesn't come on...
I have no warranty I'm just under the one year. What will I have to pay to get this fixed?

I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic

Biggoron said:
I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic
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Aw man I was hoping it would be less, so they can't just connect the screen again does anyone know? I'll start looking for epics for sale around here on cl just in case

Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort

shirtlessrabbit4 said:
Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort
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No since it literally just happened an hour ago
Im going to visit a sPrint store tomorrow afternoon and check it out if it's more than 50$ I'll just go ahead and buy a craigslist epic.

Okay so I went in and they offered to fix it for me or replace the phone if needed for $35, I got it fixed now for that price. I'm back to normal now after a few hard bricks from using odin, yes hard bricks, no lights nothing. I'm happy hah
Sent from me.

And just like that I'm back to being mad. I've gone back already because they jacked up my slver ring around the phone, and they said they did it by mistake, I understand its confusing tearing this phone down. Buuuuuut now I have to go back though because my my phone speaker will not work...
Sent from me.

if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.

Dougrun said:
if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.
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Nah the cable looked ripped they actually had to replace it with another phones screen. But looks like I'm going back since they messed up my speaker.
Sent from me.

Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium

ac16313 said:
Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium
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Hahaha piece of crap keylag glad ur getting ur epic fixed
Sent from my OG Epic

Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..

Haha tanks Biggoron
celsius0010 said:
Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..
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Thts cool this is a sprint repair center but it int run by sprint, but they seem to hav te same policies, but I though you only got a replacement with insurance, and I though they charged yu $100 for it?
Sent from my SPH-D700 using xda premium

Asurion

So today I dropped my phone on a hardwood floor. I thought it was fine until i tried turning the screen on. The inside of my screen was cracked and everything was messed up. I filed a claim with asurion and I'll be getting the new phone Monday hopefully. I was wondering if anyone had any previous experiences with Asurion and would like to share? Did you get a new or refurbished phone? How was your experience?

last time i used them i got a refurbished phone but it seem like it was brand new

Personally any refurbished phone I got from any Tmobile source in the past ten years looked and acted brand new.
Sent from my SGH-T989 using xda premium

I got a new fascinate from them and it ran better than the original one. Using glitch kernel with the low leakage download. Could not run it on original phone. Anyway, have had three phones replaced thru them with zero issues.
Sent from my SGH-T989 using xda premium

Thanks guys. It makes me feel a little better that I will get a good device. I don't want to go though the hassle of returning it and waiting for another one.

How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App

$130 is the deductible, once it's filled it comes right out of T-mobiles warehouse just like a warranty exchange. Glad you were able to get it all taken care of so quickly. I'm so paranoid about my screen breaking.

G1ForFun said:
How much did you have to pay to file the claim?
Sent from my SGH-T989 using XDA App
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I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.

Scyke said:
I had to pay $130. Its better than a new phone or having to go through the hassle of fixing the screen. I'm always so careful with my phones but it just slid off my desk and fell. It was awful.
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I could imagine
I have insurance so that is why I asked....Although I really hope I never have to file a claim.

When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App

mightymike889 said:
When they used the term "refurbished".... It's not like they take a broken fone fix it n give it to lol.... It's when a customer has 14 days when they get there fone n they don't like it, n they return it to the store. There was nothing wrong with the fone its just that the store can't sell it so they mail it back to corporate.. They do a whipe.. n they send it out.. Just wanted to clear things up lol
Sent from my SGH-T989 using XDA Premium App
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That's true for some, the whole truth is that sometimes they are a frankenstein of many bad phones. If you were here when the T989 forum kicked off, there was a ton of people sending their phones back for screen issues. You can bet those got circulated again as exchanges too. For me personally, I have sent back tons of replacements because they were not 100% perfect. Know that you can tell them if you have an issue and they will try to resolve it.
Hope that helps you get a balanced view of things.

Samsung Warranty?

Well, needless to say I'm bricked... I got the blue light of death on my E4GT and when I went into sprint they started taking my phone apart and found a tiny water spot on the board. Referred me to Asurion and sent me on my way. I was not very happy with having to spend $100 dollars to file an insurance claim. I was wondering if I should go to a different sprint store or since the first tech cleaned the board to try again for a replacement or should I just ship it off to Samsung since I'm still under the 1 year warranty?
What is everyone else's experience with obtaining a replacement from sprint with TEP or sending out to Samsung for repair?
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

Well first of all what did you do that bricked your phone ?
Sent from my SPH-D710 using xda premium

I was working on helping to port Sense 4.0 and forgot to Odin back to el26 to flash a working rom. Flashed cm9 using an unsafe kernel and locked up the emmc. Blue light of death, no download mode, no recovery.
Now, back to my question about Samsung warranty...
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

I bought a phone off of craigslist, unfortunately the data could not be set up by sprint and I paid the 100 bucks to get a new/refurbed one. So for 100 plus the 150 I paid... it was worth it. The good thing about the insurance is that you can practically do anything with it and get a replacement.
I would like to know how you bricked it as well, because I've done things which I thought it was bricked but found out I was still able to somehow get it into recovery mode or do a Odin recovery. One time it drained my battery so I could not even charge it, but luckily a friend had a Galaxy S phone and charged my battery for me. Now I have 3 batteries and a battery charger too. LOL!

If you can get into download mode you can still fix it, but but you'll loose 2gigs of space and currently its not a permanent fix
Sent from my SPH-D710 using Tapatalk 2

Try sending a PM to newalker91 about the issue and see if he can offer any advice about dealing with Sprint before going the Asurion route. In the meantime you can restore functionality if it boots by using an alternate .PIT file - you'll lose 2.9 GB of storage but hopefully keep $100 if he can help you out.

It doesn't boot at all... I just have a blue light, screen stays dark, if I try booting into anything the light flickers and then a steady blue. I have an old USB connector, could I get into download mode with a jig? I can get some resistors and make one if that would let me use Odin for the pit file.
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app

So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA

not sure how I feel about samsungs warranty work at the moment as my phone is on its way to them for the second time in 2 weeks. At least they pay for the shipping, thats a plus. My loaner phone from sprint was a lg remark the first time, this time I didnt even get a loaner phone cuz u cant do **** on a lg remark. Im going through Smartphone withdrawl

DEF3NDER said:
So how exactly do you get a tiny water spot on the board? Lol
Sent from my SPH-D710 using XDA
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I set my phone down on the counter one day to charge and didn't notice that my roommate had just made a mixed drink and left ice on the counter that melted... as soon as I noticed that the counter had liquid on it I quickly picked up my phone and took out the battery and let everything dry. I would say that it wasn't there for more than a minute before I noticed.
I just contacted Samsung today about getting a shipping label so that I can send it in for repair, I guess I'll have to go into a UPS store now and have them print the label and I'll need to purchase a box to ship it in.
My only question now is, Since the Sprint tech cleaned the board with whatever kind of alcohol they use, Will Samsung notice that it was ever wet and will I be charged anything for the repair since it is an issue with the eMMC?

Mattix724 said:
Bump
Sent from my piece of crap Zio until i get a replacement E4GT using XDA Premium app
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Just call Samsung and play dumb...they will have you send it in and replace the main board. It will take a couple of weeks to get it back, though.

Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium

locoboi187 said:
Believe it or not Sprint techs will still replace the phone even with water damage. Go to another store and ignore that water BS
Sent from my SPH-D710 using xda premium
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I thought they would've... I guess I just got a tech that was an a hole. Maybe he didn't want to help me because there was some girl there with a smashed screen on her phone at the same time for repair, funny thing about that is he was willing to work with her when she said that her boyfriend intentionally smashed her phone.
I'm just going to send it back in to Samsung... I'm no longer with Sprint because of this. They lost me as a customer because of this.

Retiring my T-989...

Not by choice...my S2's power button is sticking when I press down on it and even with a small tap (without actually pushing down), it will bring up the power menu and such. It's causing complete havoc and keeps putting me into a Sleep of Death. I've tried ODINing and everything back to stock but it's definitely a hardware malfeasance. I still have my warranty so my next step will be sending it in for a replacement.
Until then I'm on the Samsung Captivate. UGH lol...if any of you ever had it, it's soo difficult to adapt to after having a Vibrant/TMo S2. So much ODINing and flashing of CWM and kernels JUST to get to CM10. I've been in a recovery boot loop for the last 2 hours and finally got it right (I'm not even sure how lol). Anyways this is the end of my rant/venting.
Hope you have a good night and a great next day.

Replace the actual power switch. Youll be back in no time.

tri4life said:
Replace the actual power switch. Youll be back in no time.
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Yeah I was gonna but I'm better off replacing this one. My USB port is iffy at best and only mounts as mass storage like half the time. I was okay as long as it charges but it's too much of a hassle to buy and replace multiple parts

tri4life said:
Replace the actual power switch. Youll be back in no time.
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Click to collapse
I would love to know where to get one, please provide me with the URL to the item page.
Don't seem to see any on ebay that is for T989.
Thank you

http://forum.xda-developers.com/showthread.php?t=1822609
I have started using this apk to save hardware
Sent from my SGH-T989 using xda app-developers app

My phone has this same issue and quite frankly I hate it. Maybe I can get a warantee exchange for another device.

teruyume said:
I would love to know where to get one, please provide me with the URL to the item page.
Don't seem to see any on ebay that is for T989.
Thank you
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Hey did you or anybody find a part number or even a cheap phone we can harvest this button from ??

http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-t-mobile-power-button-repair/
Highly recommended, $35 and I had my phone back in 10 days, they didn't even factory restore it. It still had my CM and apps on it and its been working fine ever since.
Sent from my SAMSUNG-SGH-T989 using xda premium

You guys beat your phone to hell
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

I'm aware of that just saying I can do it myself if I can locate an equivalent part. Already have the old one off - put a charged battery in and phone didn't even start up by itself

This could be it. eBay item: 271084653175
Btw is there any other way to turn this phone on without using the power button ?

Did anyone ever find a source for buying a new power button?

drLouie said:
Did anyone ever find a source for buying a new power button?
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Here you go! They'll fix it for you!!
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-t-mobile-power-button-repair/

I had the same problem with my T989D (Telus Hercules). I was four days outside my warranty, but Samsung was kind enough to authorize a warranty repair.
I thought they were going to replace the button, instead they replaced the entire PBA/Mainboard.
The notes indicate: PBA REMPLACE - PAS D'ALIMENTATION (PBA replaced - no power)
So new button, mainboard, and connector for the usb at the bottom, everything works beautifully, couldn't be happier.

LoopDoGG79 said:
Here you go! They'll fix it for you!!
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-t-mobile-power-button-repair/
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I had heard about them, and everyone seems to like them, I was just going to do it myself if I could find the part. I figured me getting the part / putting it in would be less time than shipping it to them and getting it back.

drLouie said:
I had heard about them, and everyone seems to like them, I was just going to do it myself if I could find the part. I figured me getting the part / putting it in would be less time than shipping it to them and getting it back.
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35 to much?

LoopDoGG79 said:
35 to much?
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No, like I said I was trying to do it in less time. Plus after you pay them express it takes it to $70, still reasonable but it was all about timing.

I sent mine to smsung is it covered
Sent from my LG-LS855 using xda app-developers app

don728871 said:
I sent mine to smsung is it covered
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I've had mine more than a year, so Samsung wouldn't cover mine (or at least that is my understanding).

drLouie said:
I've had mine more than a year, so Samsung wouldn't cover mine (or at least that is my understanding).
Click to expand...
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Didn't this phone come out in June of this year
Sent from my LG-LS855 using xda app-developers app

Cracked my screen

So yesterday my dad and I went car shopping and being the lazy college kid I am, I wore sweatpants. I went to sit in the first car as a joke (Fiat 500) and I heard a crash and to my horror it was my 16 day old Note 2 skidding face first on the ground. I picked it up and saw no scratches to my amazement, bug then I looked up at the front facing camera and there is a crack arching from just above the right most sensor, through the center of the camera, to the corner of the phone. Total length of about 3/4 of an inch. I put the At&t insurance on this, but I don't know if they will fix it or what? None of the screen itself is cracked and everything functions correctly, but I don't want to go another 17 1/2 months with a cracked phone. Anyone have any experience with At&t's insurance and replacement stuff? Could use some pointers here.
Thanks
Jared
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Bump please!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Most insurance will cover it... I've had to replace two with cracked screens
... you should call the insurance right away though, don't wait.
Sent from my SCH-I535 using xda premium

They'll take care of it. But you need to call them ASAP.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Don't forget the deductible ... $199 for this phone.
Sent from my Note II

Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

jmikeb92 said:
Well after a long fiasco of me finding out they put the insurance on the wrong line and having to fix it, they are sending my phone tomorrow. I have to send mine in, but before I do should I unroot it and everything or will it not matter because it is a hardware issue. Also do you think I should send my S pen back as well or should I keep it so I have a handy replacement if I lose the new one? You guys have been very helpful. Thank you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Why would you keep the S-Pen? Technically that's stealing. You should them back everything that came with the phone unless they actually tell you to keep certain items since they won't be sending them with your replacement. Don't give them a reason to charge you full price.

Your not supposed to send any of your accesories, back, or battery. It will tell you that on the return box
Sent from my SAMSUNG-SGH-I317 using xda premium

Yes unroot the phone. They may still look.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

If its insurance claim it doesnt matter if its rooted. You could have bricked it and send it back ran over it with a car while scuba diving in a volcano and doesnt matter. At&t insurance covers anything but you pay for that with the high deductible. Me I dont insure mine because the 200 deductible if I do break one its almost the same cost to just add another line and get another one then switch the line to a dumb phone $10 for a dumb phone add a line and like $8 for insurance deductible and price of phone is roughly same.

I'm just going off of the "it's better to be safe than sorry" thinking lol. I've never had to return one for insurance, but my luck the first time I would they would say something.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

quarlow said:
Don't forget the deductible ... $199 for this phone.
Sent from my Note II
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This is why I went with a Squaretrade warranty. $90 for two years of accidental damage coverage and a $100 deductible.

So I reinstalled the stock ROM and used triangle away to wipe flash count. Can I just do full unroot from super su and be alright?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Just my personal opinion but any phone that leavs my hanf gets all system and app data erased. There is an emence amount of personal data that gets left on the phone and factory reset/whipe or new rom wont get rid of it. These repair or refurbs get sold to 3rd parties like me every day. Cant tell you how many ..... perosnal ..... pictures are left on a phone alone (cringe). Let alone all your login app data and so on.
Not sure if this has changed but last claim I did with ATT they sent you the phone replacement first and you put yours in the sam box and ship it back. Isnt that still the case? I would keep my Spen in the new phone and send one back if they privide you with one. No stealing just keep the better of the 2.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2