Develop Bugs

[Q] Rooted G2 Sent to HTC

I broke my first G2 after 6 months of use. Its rooted and everything and while it looks almost new with no physical defects the problem is that the screen won't display any color - just all pitch black backlight. So I called t-mobile and they are sending me a brand new g2 while I send my broken one to HTC for repair. Anyone been in the same situation as me? It's not like they would reprimand my new phone if they see that I rooted the broken G2

agestyxracer said:
I broke my first G2 after 6 months of use. Its rooted and everything and while it looks almost new with no physical defects the problem is that the screen won't display any color - just all pitch black backlight. So I called t-mobile and they are sending me a brand new g2 while I send my broken one to HTC for repair. Anyone been in the same situation as me? It's not like they would reprimand my new phone if they see that I rooted the broken G2
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Well... if T-Mobile finds out you moded you phone. You will pay 200+ bucks. I just hope they don't find out
Sent from my HTC Desire Z using XDA Premium App

Who knows. I will say that I have never heard of anyone getting charged as long as there was no water damage. Please let us know how it goes.
Sent from my HTC Vision using XDA App

Worked for tmobile. They may charge you a restocking fee if the phone is flagged once it's repaired.
Sent from my PG06100 using XDA Premium App

Yup, if they notice your in deep doo doo sir.
Sent from my HTC Vision using XDA Premium App

shortlived said:
Who knows. I will say that I have never heard of anyone getting charged as long as there was no water damage. Please let us know how it goes.
Sent from my HTC Vision using XDA App
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Aha my friend had to pay cause he rooted his droid and forgot to put it back to stock
Sent from my HTC Desire Z using XDA Premium App

i broke the screen on my Desire z a while back and had to send it to HTC while it was rooted cause i couldnt do a factory reset on it without the screen being on... they fixed it and sent it right back to me with no issues...
my understanding is that the very first thing they do is do a factory reset on the phone just in case the issue is software related...
so as long as u didnt go S-OFF i think you will be fine... make sure to let us know wt happens once u find out...

3 month bump: T-mobile didn't find out anything so I'm good, got a brand new rooted phone. S-off and everything; the screen just didn't work. I wonder what the person who fixed it was thinking....

Need a repair but I unlocked the bootloader

Hello,
I need a repair for my HTC One X but I've unlocked the bootloader. So my.repair will not be under warranty. Any solutions to fix it? Thnx.
Sent from my HTC One X using xda app-developers app

Anybody?
Sent from my HTC One X using xda app-developers app

Depends on what the problem is. They may determine it was caused by whatever you did.
My USB port stopped working for charging or anything else and I had an unlocked bootloader with a custom rom and they didn't say anything to me about it.
Sent from my SGH-I777 using xda premium

What kind of repair? I guess if it's hardware related, you should get it repaired for free, although you might need to raise your voice a little.

My WiFi is not working and the case is cracking. So do i have to relock it?
Sent from my HTC One X using xda app-developers app

Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
Sent from my HTC Wildfire using xda app-developers app

stout0_0 said:
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
Sent from my HTC Wildfire using xda app-developers app
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So, if you unlock it but it is clean, wiped every software you added, there would be no problem?

Nope, that is exactly what I did.. cleaned wiped fresh official stock ruu installed.. intact if I'm not mistaken its not possible to relock without stock Rom cleanly installed..
Sent from my HTC Wildfire using xda app-developers app

stout0_0 said:
Nope, that is exactly what I did.. cleaned wiped fresh official stock ruu installed.. intact if I'm not mistaken its not possible to relock without stock Rom cleanly installed..
Sent from my HTC Wildfire using xda app-developers app
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So if the law says that you lost your guarantee because you installed illegal software and HTC uses that to deny you the guarantee, but they can't prove it, you would win in the court.

That's the thing, I was told that because I used third party software to unlock it (they class HTCdev as third party) that voided the warranty.. when they say "illegal" software it isn't actually illegal in the eyes of the law, just htc call it illegal because HTC will void the warranty...
Sent from my HTC Wildfire using xda app-developers app

The minute that you go onto HTCDev, click the agreement and then flash it as per instructions is where you waive your rights to any repair within the warranty period. It seems that sometimes they will still repair it regardless (depending on the actual problem) but I'm not prepared to make that gamble just yet. I had a Desire prior to my One X and regularly flashed rom's on this since almost day 1 of getting as I knew that it could be returned to the state that I bought it in for warranty purposes. I'm not going to attempt to root the One X until I'm close to the end of its warranty period as I'm seeing far too many people having problems with them

stout0_0 said:
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
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Click to collapse
Consumer rights are very strong in the UK, HTC are perfectly within their right to deny you warranty, but on top of that, you have statutory rights. Those rights are with the retailer, not HTC.

Sent in my phone for repair on arhd 9.2.0

And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Sent from my HTC One X using xda app-developers app

I have just arranged a repair of my handset due to WiFi hardware fault. Will be collected by UPS tomorrow. Stock ROM and Re Lock bootloader time!!

That was quite lucky shame some have completely got it back to stock and have had to pay. Its a shame its not very consistent.

shadehh said:
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Sent from my HTC One X using xda app-developers app
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Lucky indeed!!
ViperX Goodness

Mind telling which Service Center?

shadehh said:
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Sent from my HTC One X using xda app-developers app
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Did they return it with the bootloader re-locked and the stock sense rom on? Or was it returned with the ROM you already had on intact?

It was returned repaired the same way I sent it.
Sent in:
Super Su
Recovery mode
Arhd 9.1.0 (not 9.2.0 just checked)
Returned:
WiFi fixed
Super Su
Recovery mode
Arhd 9.1.0
Sent from my HTC One X using xda app-developers app

shadehh said:
It was returned repaired the same way I sent it.
Sent in:
Super Su
Recovery mode
Arhd 9.1.0 (not 9.2.0 just checked)
Returned:
WiFi fixed
Super Su
Recovery mode
Arhd 9.1.0
Sent from my HTC One X using xda app-developers app
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How long did it take for them to repair it and send it back?

shadehh said:
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
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Click to collapse
Where you sent it? Directly at HTC service, or to your carrier?
Sent from my HTC One X using xda app-developers app

I sent it at my carrier which is a a1 Austrian contract. As far as I have been informed it was sent to htc in Czech. @above, it took a bit less than two weeks in my case. Round 12 days. So two weeks
Sent from my HTC One X using xda app-developers app

This is an information, all that we need. Because in that case you're right. Wi-Fi is a hardware problem and they should recognize the warranty. But unfortunately, not always and not everywhere be received correctly.

Exactly my point. I have a friend who threatened and actually wasn't lightly meaning that he would go as far as to suing them if they do not comply. They ended up replacing his nearly one year old phone with a New one. I think in this case it depends more on in which country you are in than anything else.
A.k.a the country is a major influence
Sent from my HTC One X using xda app-developers app

shadehh said:
Exactly my point. I have a friend who threatened and actually wasn't lightly meaning that he would go as far as to suing them if they do not comply. They ended up replacing his nearly one year old phone with a New one. I think in this case it depends more on in which country you are in than anything else.
A.k.a the country is a major influence
Sent from my HTC One X using xda app-developers app
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hi
hi
actually feel the guys in my country India Bangalore not all that technically qualified they try the usual procedure just reflash the ROM and if we have not relocked,added the right boot.img and stock recovery they end up bricking it and then they just send it to HTC ho at India and get it replaced :good::laugh:
im 100% sure that the first thing they do here is just re flasher the original ROM
and i really dont think these ASPs in my county dont(at least the ones at bangalore ) know about locking the boot loader :laugh:

haree said:
hi
hi
actually feel the guys in my country India Bangalore not all that technically qualified they try the usual procedure just reflash the ROM and if we have not relocked,added the right boot.img and stock recovery they end up bricking it and then they just send it to HTC ho at India and get it replaced :good::laugh:
im 100% sure that the first thing they do here is just re flasher the original ROM
and i really dont think these ASPs in my county dont(at least the ones at bangalore ) know about locking the boot loader :laugh:
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Haha true! Im from Bangalore as well and experienced a similar thing with my friend's HOX!
He sent it back in for the slightly yellowish spot on the display after rooting and unlocking the bootloader. They called him back and said they will give him a new piece He received a brand new one.
Thanks to to their stupidity, I think we Indians can still claim warranty

Cam doesnt work anymore

Hi,
my HOX fell down this night two times.
This morning i wanted to take a picture, but my Cam doesnt work??
When I want to open the Cam App the Cam Window appears but its black.
The Mirror doesnt work neither.
Is this a Hardware or a Software Issue?
My Phone is flashed
Sent from my HTC One X using xda app-developers app

I think if you dropped it and didn't do anything to it software wise its very probably a hardware issue
Sent from my HTC One X using xda premium

Reflash it to make sure it isn't a hardware failure.
If it still won't work then, the hardware is dead
Sent from my iPad 2 using Tapatalk

Will they repair it? I have warranty, but my Bootloader is open..
Sent from my HTC One X using xda app-developers app

[email protected] said:
Will they repair it? I have warranty, but my Bootloader is open.
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Click to collapse
The warranty does not cover excessive physical abuse. Usually whenever you buy anything, accidental damage is not covered, which is why you can buy insurance.

Same thing happened to me after the 4.0.4 update ( black screen no camera or mirror ) , after few restart it's started working again .

Same problem here cam stopped work for unknown reason haven't droped the phone added new software or anythink like that.
Worked one day and next day it doesn't

HTC will tell you to try and clear the cache

SIM card resets settings.

Well strange thing happened. Received my SIM card replacement and when inserted in to the phone it asked me if want to install latest settings and services, so I hit yes and phone restarted and all my widgets were gone. Basically it somehow reverted to factory preset. Now, is it possible,that operator can "manage" the phone via SIM?
Sent from my HTC One X using xda premium

Rexton270 said:
Well strange thing happened. Received my SIM card replacement and when inserted in to the phone it asked me if want to install latest settings and services, so I hit yes and phone restarted and all my widgets were gone. Basically it somehow reverted to factory preset. Now, is it possible,that operator can "manage" the phone via SIM?
Sent from my HTC One X using xda premium
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Click to collapse
no, that's impossible

matt95 said:
no, that's impossible
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I thought so as well, but still it bugs me, why and how this "reset" happened...
Sent from my HTC One X using xda premium

software fault, it could happen

matt95 said:
software fault, it could happen
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Don't think so. Phone is running perfect ( apart from crap battery =-O ) almost a year now. And running clean stock ROM.
Oh and btw, the pop up mentioned "setting and services" ,but didn't find any new service/option...
Sent from my HTC One X using xda premium

Rexton270 said:
Don't think so. Phone is running perfect ( apart from crap battery =-O ) almost a year now. And running clean stock ROM.
Oh and btw, the pop up mentioned "setting and services" ,but didn't find any new service/option...
Sent from my HTC One X using xda premium
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infact it has only been an accident nothing serious

matt95 said:
infact it has only been an accident nothing serious
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Well... Don't like this "mystery"... Restored and all ok, but no SIM change from now on
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