Hello,
I need a repair for my HTC One X but I've unlocked the bootloader. So my.repair will not be under warranty. Any solutions to fix it? Thnx.
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Anybody?
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Depends on what the problem is. They may determine it was caused by whatever you did.
My USB port stopped working for charging or anything else and I had an unlocked bootloader with a custom rom and they didn't say anything to me about it.
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What kind of repair? I guess if it's hardware related, you should get it repaired for free, although you might need to raise your voice a little.
My WiFi is not working and the case is cracking. So do i have to relock it?
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Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
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stout0_0 said:
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
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So, if you unlock it but it is clean, wiped every software you added, there would be no problem?
Nope, that is exactly what I did.. cleaned wiped fresh official stock ruu installed.. intact if I'm not mistaken its not possible to relock without stock Rom cleanly installed..
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stout0_0 said:
Nope, that is exactly what I did.. cleaned wiped fresh official stock ruu installed.. intact if I'm not mistaken its not possible to relock without stock Rom cleanly installed..
Sent from my HTC Wildfire using xda app-developers app
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So if the law says that you lost your guarantee because you installed illegal software and HTC uses that to deny you the guarantee, but they can't prove it, you would win in the court.
That's the thing, I was told that because I used third party software to unlock it (they class HTCdev as third party) that voided the warranty.. when they say "illegal" software it isn't actually illegal in the eyes of the law, just htc call it illegal because HTC will void the warranty...
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The minute that you go onto HTCDev, click the agreement and then flash it as per instructions is where you waive your rights to any repair within the warranty period. It seems that sometimes they will still repair it regardless (depending on the actual problem) but I'm not prepared to make that gamble just yet. I had a Desire prior to my One X and regularly flashed rom's on this since almost day 1 of getting as I knew that it could be returned to the state that I bought it in for warranty purposes. I'm not going to attempt to root the One X until I'm close to the end of its warranty period as I'm seeing far too many people having problems with them
stout0_0 said:
Good luck if you are in the UK... I tried sending mine back for repair but was sent straight back to me due to it being relocked. After a few heated conversations and the issue being esculated I was told that "even if the volume button fell off, it would be out of warranty" because "illegal software" had been installed. Absolutely ridiculous I know and I'm sure not even legal, (against statuary rights).. I have to read up get some info and advice before confronting them again...
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Click to collapse
Consumer rights are very strong in the UK, HTC are perfectly within their right to deny you warranty, but on top of that, you have statutory rights. Those rights are with the retailer, not HTC.
Related
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Sent from my HTC One X using xda app-developers app
I have just arranged a repair of my handset due to WiFi hardware fault. Will be collected by UPS tomorrow. Stock ROM and Re Lock bootloader time!!
That was quite lucky shame some have completely got it back to stock and have had to pay. Its a shame its not very consistent.
shadehh said:
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Sent from my HTC One X using xda app-developers app
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Lucky indeed!!
ViperX Goodness
Mind telling which Service Center?
shadehh said:
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Sent from my HTC One X using xda app-developers app
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Did they return it with the bootloader re-locked and the stock sense rom on? Or was it returned with the ROM you already had on intact?
It was returned repaired the same way I sent it.
Sent in:
Super Su
Recovery mode
Arhd 9.1.0 (not 9.2.0 just checked)
Returned:
WiFi fixed
Super Su
Recovery mode
Arhd 9.1.0
Sent from my HTC One X using xda app-developers app
shadehh said:
It was returned repaired the same way I sent it.
Sent in:
Super Su
Recovery mode
Arhd 9.1.0 (not 9.2.0 just checked)
Returned:
WiFi fixed
Super Su
Recovery mode
Arhd 9.1.0
Sent from my HTC One X using xda app-developers app
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How long did it take for them to repair it and send it back?
shadehh said:
And I got it back.. had sent it on due to WiFi issue. I honestly can't tell much since I have moved to a new apartment. The WiFi issue (I think) is gone. I checked this by going to a room where the signal is bad and then pushing my fingers at the WiFi spot. Nothing changed, no connection improvement what so ever. If anything after pushing the area my connection has gotten slightly worse if that certain spot is pushed..opinion on this is welcome.
Just thought is mention that I had sent my phone in for repair with an unlocked bootloader and on arhd 9.2.0 and got it back without having to pay.
That's my story..
Click to expand...
Click to collapse
Where you sent it? Directly at HTC service, or to your carrier?
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I sent it at my carrier which is a a1 Austrian contract. As far as I have been informed it was sent to htc in Czech. @above, it took a bit less than two weeks in my case. Round 12 days. So two weeks
Sent from my HTC One X using xda app-developers app
This is an information, all that we need. Because in that case you're right. Wi-Fi is a hardware problem and they should recognize the warranty. But unfortunately, not always and not everywhere be received correctly.
Exactly my point. I have a friend who threatened and actually wasn't lightly meaning that he would go as far as to suing them if they do not comply. They ended up replacing his nearly one year old phone with a New one. I think in this case it depends more on in which country you are in than anything else.
A.k.a the country is a major influence
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shadehh said:
Exactly my point. I have a friend who threatened and actually wasn't lightly meaning that he would go as far as to suing them if they do not comply. They ended up replacing his nearly one year old phone with a New one. I think in this case it depends more on in which country you are in than anything else.
A.k.a the country is a major influence
Sent from my HTC One X using xda app-developers app
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hi
hi
actually feel the guys in my country India Bangalore not all that technically qualified they try the usual procedure just reflash the ROM and if we have not relocked,added the right boot.img and stock recovery they end up bricking it and then they just send it to HTC ho at India and get it replaced :good::laugh:
im 100% sure that the first thing they do here is just re flasher the original ROM
and i really dont think these ASPs in my county dont(at least the ones at bangalore ) know about locking the boot loader :laugh:
haree said:
hi
hi
actually feel the guys in my country India Bangalore not all that technically qualified they try the usual procedure just reflash the ROM and if we have not relocked,added the right boot.img and stock recovery they end up bricking it and then they just send it to HTC ho at India and get it replaced :good::laugh:
im 100% sure that the first thing they do here is just re flasher the original ROM
and i really dont think these ASPs in my county dont(at least the ones at bangalore ) know about locking the boot loader :laugh:
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Haha true! Im from Bangalore as well and experienced a similar thing with my friend's HOX!
He sent it back in for the slightly yellowish spot on the display after rooting and unlocking the bootloader. They called him back and said they will give him a new piece He received a brand new one.
Thanks to to their stupidity, I think we Indians can still claim warranty
Ok when I got my my phone in July about a month after the wifi went bad and I unlock the bootloader does the warranty still cover that
Thanks for the help
Sent from my HTC One X using xda app-developers app
You should still be covered for hardware defects regardless of bootloader status
Ashley568 said:
Ok when I got my my phone in July about a month after the wifi went bad and I unlock the bootloader does the warranty still cover that
Thanks for the help
Sent from my HTC One X using xda app-developers app
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if you have unlocked the bootloader they'll complain about this... if you're lucky they will repair it for you, if you are not you will have to do it by yourself, which is better and less time consuming (15 minutes)
So I sent my phone to repair the WiFi antenna fault while running ARHD, comes back fixed running ARHD without being wiped.
What does this mean
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It means they didn't wipe the device.
Well, they had me sign an agreement on agreeing that my phone would be wiped and explicitly stating lotta times
Sent from my HTC One X using xda app-developers app
One of the lucky ones.
Mine was also not wiped after WIFI fix. I did however relock and wiped it myself.
good for you
Personally, if possible I would wipe before sending it in!
I think for wifi fix it is literally just securing something inside they may not have even turned it on.
Paperwork prob just covers them in case they do need to wipe it.
XxVcVxX said:
So I sent my phone to repair the WiFi antenna fault while running ARHD, comes back fixed running ARHD without being wiped.
What does this mean
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You must have signed the papers that said that they"might" wipe your device "if" they feel it is necesary and the best solution for your device to be in best working order.
I do believe that is mostly standard in most countryes.
Just my thought.
Pushu.X
Sent from my HTC One X
I sent in mine to replace the misaligned glass due to the previous repair. It too came back repaired but not wiped. The only thing changed is that date and time is reset.
Yes, they know that the issue is because of a hardware and not because of software, hence it does not make sense for them to wipe the device.. My HOX was fixed in 5 minutes in the repair center, yes 5 minutes without me even dropping the phone.
pushu.x said:
You must have signed the papers that said that they"might" wipe your device "if" they feel it is necesary and the best solution for your device to be in best working order.
I do believe that is mostly standard in most countryes.
Just my thought.
Pushu.X
Sent from my HTC One X
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Nah, it was stating that the phone will be wiped and sent back in factory resetted conditions and HTC is not responsible for any data lost.
Sent from my HTC One X using xda app-developers app
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
afkool said:
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
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Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
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brholt6 said:
Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
afkool said:
Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
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You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
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brholt6 said:
You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Great, thanks for the info.
So, turns out the refurbished phone I got from Verizon had a purple camera...Decided not to stick with it and kept my original for warranty repair. Took them about a week to get it back to me. Unfortunately, they automatically upgraded it to 4.4 so now I can't root it. UGH. I contacted them after and said they would not downgrade the software. I guess this is a warning for others looking to have their speakers or other work done.
Woohoo! Back to rooted, unlocked, and s-off! Glad I made the decision to go with the HTC warranty repair. Nice to have the original phone I purchased and not something in an unknown state of quality.
Im Still In My 14 Days Of Returning My Device, But The Bootloader Says **Tampered** And **unlocked** I Have S-On Tho.. And I've removed the red letters When I Boot The Device On... And if they find out it was tampered with , can they charge me on my bill?? im on my way to work and wanted to go after work (6pm, and they close at 8pm) Should i worry?
Thanks In advance and sorry for the question, i just really need help...:good:
? Anyone please...
Sent from my HTC One_M8 using Tapatalk
Why don't you just try? It's not like they'll call the cops on you; the worst they can do is refuse the return. It's also very unlikely that the associates know how to get into the bootloader in the first place, so it probably won't even come up.
How do I return my HTC one m8 back to stock to exchange I'm having battery issues and I have rooted unlocked boot loader and am running venom Rom and am s-on still ??
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lulu217783 said:
How do I return my HTC one m8 back to stock to exchange I'm having battery issues and I have rooted unlocked boot loader and am running venom Rom and am s-on still ??
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You just have to look for a basic stock rom and flash that. As long as looks like basic stock, the reps in the store won't notice (or look for) evidence that it's rooted. Carriers (especially T-Mobile and Sprint) generally don't care.
Can I just flash my backup I did a backup before flashing the venom Rom?
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lulu217783 said:
Can I just flash my backup I did a backup before flashing the venom Rom?
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Yep, that should work just fine. I did the same when I traded my Sprint M7 in a couple of weeks back.
Sisyphus306 said:
Why don't you just try? It's not like they'll call the cops on you; the worst they can do is refuse the return. It's also very unlikely that the associates know how to get into the bootloader in the first place, so it probably won't even come up.
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I'm saying after they have accepted it.. can they call me like "sir, HTC just called us about the phone you just returned..and you are going to be hit with a fee" see something like that..?
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Slicktune said:
I'm saying after they have accepted it.. can they call me like "sir, HTC just called us about the phone you just returned..and you are going to be hit with a fee" see something like that..?
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I dont think that would happen, I have returned a few mytouch phones way back when after having custom roms and nothing has happened. That was many years ago tho and I am not sure if HTC has changed any policies on that since then.
I just went in to tmobile just to figure out if they had any in stock., spoke with a salesman about the restock fee...and he said there is no voiding it unless, they run a diagnosis on the phone but it's unlocked and tampered...should I take the chance and tell them to run it?
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if its a hard ware issue the soff wont cause an issue.