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Ok, so this question is for people that used an upgrade and bought the SGS2 @ Walmart. Or any other phone at that.
Story -
I upgraded one of my lines(my sisters') and got the SGS2. The line I upgraded didn't have a data plan on it.
I knew that once upgrading I was gonna at least have to pay a minimum of $10 for the 4G plan even though I was gonna use the phone on a different line(my own).
I told that to the Walmart girl, she activated the phone, she said I was gonna get billed for the activation fee, did all the paperwork and went about my business. However she never did link the new sim card to the upgraded line.
So once I got home I activated the new sim card on (my line) and started using the SGS2. Not once did I put in the sim card of the actual line (my sisters') on the phone.
So now two months later, I still have an upgrade on the same line, I haven't had an upgrade fee or been charged for the data (which I don't even know if it got activated because the phone on that line is just a basic Samsung Gravity) and haven't tried to use the internet.
Question?
So how long did it take you to finally see it (fees)on your phone bill?
Do I not have any fees because the phone got linked to a different line than the one purchased on?
At this point it seems I bought the phone at Walmart at the full upgrade price without actually upgrading the line and no added fees (data fee, upgrade fee)
I'm curious because I thought by now I would of had those fees on my bill and that line would no longer be eligible for an upgrade.
Has anyone else had this experience at Walmart buying a phone?
#Havingablast w/ my SGS2
Actually sounds like a Tmobile mistake. My little sister and her husband got an upgrade on both of their lines a few months ago. The upgrades never showed on their account and they still both have an upgrade. And, they got an upgrade mid last year, which also never showed on their account. So they've had 2 upgrades in a year and still have a full upgrade on each line. I wish they would eff my account up like that lol. But yea, it doesn't surprise me a bit.
Sent from my SGH-T989 using Tapatalk
mikeyinid said:
Actually sounds like a Tmobile mistake. My little sister and her husband got an upgrade on both of their lines a few months ago. The upgrades never showed on their account and they still both have an upgrade. And, they got an upgrade mid last year, which also never showed on their account. So they've had 2 upgrades in a year and still have a full upgrade on each line. I wish they would eff my account up like that lol. But yea, it doesn't surprise me a bit.
Sent from my SGH-T989 using Tapatalk
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Click to collapse
Lucky them, lol. Well sounds good to me, this way I'll actually use the upgrade for my sister and give her a new phone for Christmas.
Looks like I'm gonna do all my upgrades at Walmart, lol.
#Havingablast w/ my SGS2
Oooppps.double post!
#Havingablast w/ my SGS2
The funny thing is they've told Tmobile about the mistakes and they don't seem to care. So I doubt its something that would come back on you.
Sent from my SGH-T989 using Tapatalk
Don't talk about it anymore lol u got away with a free upgrade.. it happens sometimes even in the corporate stores
sent from my real Gs move in silence like lasagna
mbernusg said:
Don't talk about it anymore lol u got away with a free upgrade.. it happens sometimes even in the corporate stores
sent from my real Gs move in silence like lasagna
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Click to collapse
Ok I won't, lol. I just couldn't believe it, lol.
#Havingablast w/ my SGS2
http://www.theverge.com/2012/2/15/2...ecurity?utm_source=dlvr.it&utm_medium=twitter
Good news. Google Wallet "fixed" and provisioning of cards restored.
My wifes GN is now working fine, my GN that I had reset my wallet is not. All I get is the "Try Again" or "Remove Card" options. I called Google they sent me to Money Network who was a overnight call taker, didnt know much of anything. He created a ticket for the issue. Thank for info OP, at least I know they are not planning to take over the world with my $20! LoL
I tried activating the card, but it still states that service not available....Contacted Google and they informed that the pre-paid card is temporarily unavailable now....am i missing something?
yea this is a serious tease.......ugh
sidenote
the really really odd thing, i just called them about a hour ago when I didnt see these articles yet and neither google wallet or money networks had any freaking idea. they basically said "we hope to have a fix by friday, if not monday"
wtf
That's weird. Mine's working and shows the card/bank info and everything.
martonikaj said:
That's weird. Mine's working and shows the card/bank info and everything.
Click to expand...
Click to collapse
It is definitely back up and running again.
Sent from my Galaxy Nexus using xda premium
Acererak said:
I assume if you've removed or cleared appdata after this started you need to call money network.
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Click to collapse
Did that, they are claiming Google hasnt done its part when they obviously have. Perhaps I should call again, it was rather early in the morning when I called. The reps didnt seem to know much of anything, both google and money network blamed each-other, lol.
mine isnt working at all ive cleared the cache and even uninstalled and reinstalled
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
codesplice said:
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
Click to expand...
Click to collapse
Thanks for the update. Plz update us tomorrow after your findings?
Just went and tried to buy batteries at Rite Aid with my phone. Payment came up I held it on the terminal, then entered my PIN and put it back on the terminal. After a couple seconds it said "sent" but the merchant never got confirmation. I took it off the terminal and it gave an error saying to have the merchant reset it or whatever. Tried about 4-5 times it did the same thing every time.
Anyone else have this experience?
Also, looking at my transaction record it looks like the first one actually went through... but my balance doesn't reflect that, and it never gave me the merchant name or $ total. Thinking maybe they messed something up on their end? And after the first one didn't get accepted it blocked me from accidentally making multiple purchases?
edit: In the notes area, I wrote that. It was blank.
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
tolon777 said:
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
Click to expand...
Click to collapse
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
martonikaj said:
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
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Click to collapse
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
jonathan3579 said:
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
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agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
NyPlaya513 said:
agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
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Click to collapse
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
Click to expand...
Click to collapse
I have a thread for that.
Sent from my Galaxy Nexus using xda premium
jonathan3579 said:
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
Click to expand...
Click to collapse
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
NyPlaya513 said:
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
Click to expand...
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How would you go about linking the prepaid card to the market by the way? That seems handy...
Chopes said:
How would you go about linking the prepaid card to the market by the way? That seems handy...
Click to expand...
Click to collapse
Ditto..........
So I got my Gnex today and my straight talk stuff. I was wondering if anyone ever has ported an old phone number to straight talk? How long did it take for them to switch? Did you have any issues? I'm in no rush but I'd like to start using my Gnex asap.
Should be done in less than a day, but they all take different amounts of time. Just be sure to initiate the port when you activate the SIM, because they don't let you port if you've already activated with a randomly assigned number.
But really... just call them and ask how long it typically takes to port.
martonikaj said:
Should be done in less than a day, but they all take different amounts of time. Just be sure to initiate the port when you activate the SIM, because they don't let you port if you've already activated with a randomly assigned number.
But really... just call them and ask how long it typically takes to port.
Click to expand...
Click to collapse
Well I intiated the port at about 530pm friday night and it said it could take up to 2 business days. I just hope I don't have to wait till tuesday for it.
I just ported over on Tuesday night and was good to go by Wed morning. If the weekend is an issue, you should be fine by Monday AM.
I was coming from Verizon.
Don't make the same mistake as me...
I cancelled my T-mobile account first and then tried to port the number. Then two days before my last day on T-mobile, I received my Straight Talk sim and tried to activate it online. Everything I thought was going smoothly and I was at the point where ST was contacting TMO. However, T-mobile ended up actually blocking my number port because since I cancelled my account, they did not have rights to my number anymore and I had to get a new number.
That may not seem like a big deal but because I ordered my sim card with a monthly subscription card and used it on my first attempt, they for some reason would not let me use it again when trying to get a new number! I complained to customer service for like 3 days and just ended up going online and putting my credit card and was charged an additional $50
Long story short, don't buy the stupid monthly cards; just put your credit card in.
jstrom23 said:
I just ported over on Tuesday night and was good to go by Wed morning. If the weekend is an issue, you should be fine by Monday AM.
I was coming from Verizon.
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Click to collapse
cplovero said:
Don't make the same mistake as me...
I cancelled my T-mobile account first and then tried to port the number. Then two days before my last day on T-mobile, I received my Straight Talk sim and tried to activate it online. Everything I thought was going smoothly and I was at the point where ST was contacting TMO. However, T-mobile ended up actually blocking my number port because since I cancelled my account, they did not have rights to my number anymore and I had to get a new number.
That may not seem like a big deal but because I ordered my sim card with a monthly subscription card and used it on my first attempt, they for some reason would not let me use it again when trying to get a new number! I complained to customer service for like 3 days and just ended up going online and putting my credit card and was charged an additional $50
Long story short, don't buy the stupid monthly cards; just put your credit card in.
Click to expand...
Click to collapse
I'm coming off verizon as well and I did not cancel my service first. I was just worried I had messed something up. I've looked kinda goofy carrying around two phones recently. Thanks for the tip to just do the monthly payout instead of service cards. That'll save me the time of dealing with it. I'll just be glad that after all my initial start up costs of the phone, sim/plan, and cancelation of verizon I will only be paying 45 a month.
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Click to collapse
I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
Click to expand...
Click to collapse
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Click to collapse
Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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Click to collapse
You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Click to expand...
Click to collapse
You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
Click to expand...
Click to collapse
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
Click to expand...
Click to collapse
You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
Click to expand...
Click to collapse
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Click to expand...
Click to collapse
Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
Click to expand...
Click to collapse
That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
Click to expand...
Click to collapse
Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
Silly question, but since this is more T-Mobile related, I thought I'd see what you guys thoughts.
When I got my phone, about 39 hours ago, I ported my old number from Verizon over.
Guy said it could take up to 24 hours. So far, it's not ported yet. How long does it normally take? Should I be calling, worried, or should I grab a cold one and relax until tomorrow?
(First time I've ported a number, after having been on VZW's Fascinate for 3 years..)
You mean switching from Verizon to tmobile ??
It shouldnt take more then 2 hour.
Sent from my SGH-M919 using xda premium
It could potentially take a few days, but that is worst case scenario. In most cases it will be done in hours. I ordered mine on launch with overnight shipping and it was ported hours before the phone was delivered. I would call just to make sure. You may have incorrectly put in a number.
call to make sure I ported from sprint and after almost 48 hours had passed I called them and the immediately and manually changed my number ... call em
Sent From My T-Mobile Galaxy S4
I just did this (vzw to tmo). I made the port request in-store at tmo store. Guy said it could take 24-48 hrs. That is complete hog wash. Secondly, the port request I made in-store was never submitted. I got my S4 and my vzw S3 was still working. So I called tmo tech support and they had informed me that port request I made in-store was never submitted and that he could take care of it for me over the phone. I asked how long it takes and he said never more than 2 hours. Mine took place in about 30 minutes. As far as your ported number showing up in "about phone" and on on your myTmobile online account takes about a day. So happy I made the switch I feel FREE!!!!!
I think they just say 24-48hrs to cover themselves. I just ported a number as well and it was done within a few hours (not sure of the time scale, but I did it before I went to bed and it was complete when I woke up). It might be worth calling them or using the online chat just to check.
Just have them do it manually over phone
Sent from my SGH-M919 using xda premium
when i ported from ATT to tmobile a couple of weeks ago the port took less then 2 hours.
Porting number takes a day as long as YOU KNOW THE ACCOUNT NUMBER (AND PASSWORD/PIN) OF YOUR EXISTING PHONE.
Lolento said:
Porting number takes a day as long as YOU KNOW THE ACCOUNT NUMBER (AND PASSWORD/PIN) OF YOUR EXISTING PHONE.
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9.9 times out of 10,
porting does NOT take a day.
Thanks guys -
I had double checked with a phone rep when I had to get my phone activated, and she said the information was entered in. I'm not sure if the store guy put the right info IN, however, so when I get home tonight, I'll call again.
@jbdan - Where did you get the PIN from? I may have given them the wrong one, now.
They say 24 hours but porting from one of the big guys (ATT, Sprint, Verizon, etc) to T-Mobile should only take a couple hours... 4-6 at most 99% of the time.
When I ported my numbers not only did the first 2 people that I talked to did not do it right and it didn't go through, but they were from Net10 with a T-Mobile SIM. That actually does take about 2 days since it is already a T-Mobile number, just subsidized out. So in that case it will take longer.
But this does not seem to be the case with you so definitely call. I had to port 2 numbers when I switched to T-Mobile and the person in the store in my area messed it up, then I called and the indian lady I talked to messed it up worse. Then I called and immediately asked for a supervisor, she did it correctly and then it took only about 40 hours after that. -_- In your case it should only be a couple hours after being correctly submitted though.
coyttl said:
Thanks guys -
I had double checked with a phone rep when I had to get my phone activated, and she said the information was entered in. I'm not sure if the store guy put the right info IN, however, so when I get home tonight, I'll call again.
@jbdan - Where did you get the PIN from? I may have given them the wrong one, now.
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We have a verbal password for our vzw account....everyone does afaik. Ours is 4 numbers like 1234 for example. Whenever you would call in to vzw for customer support they would verify you and your account with this password.
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jbdan said:
We have a verbal password for our vzw account....everyone does afaik. Ours is 4 numbers like 1234 for example. Whenever you would call in to vzw for customer support they would verify you and your account with this password.
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Facepalm. I forgot about that. I never ever call them. I think it's 4 numbers standard. Mine is. Thanks.
If you specifically did not set up a PIN it should be the last 4 of your SSN. It was in my case and I was never asked to create a PIN on my POSTPAID account. I was on my PREpaid account since no SSN was taken there.
When I went from Sprint to TMO it took less 10 minutes. Also Tmo did everything on their side. I didn't have to deal with sprint regarding the port.
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Wow, this is really eff'd up.
Called TMobile, they said that they submitted the port request, and got a confirmation that it was handled but the number wasn't released. They said I should call Verizon.
So I call Verizon. My number is part of a Family Plan, and I'm an account manager - not account owner. No matter what I dialed, I kept getting transferred to the automated "Port Center". Which would then tell me that this number is NOT ported to Verizon.
Even though, when you call it, my Verizon phone rings.
So, I was able to hit the right combination of buttons to get a live person. He said that there was something wrong, as "the compute won't download the port request status". I don't know exactly what that means, but he said that he couldn't read any information on my number, or the porting status. He said that I need to have TMobile try to re-port the number to get it out of its current state. (And, apparently, he let slip that none of my calls are counting towards the plan...) So I asked him what the PIN was, and he said he couldn't give it to me, and transfered me to Custom Service. The customer service lady was nice, said only the account owner can change the PIN, and so I hung up after giving her the owner's phone number.
This. Is. Fantastic. Amazing, my luck, getting my phone number stuck in limbo.
I ordered my phone by phone when it first was available...I was told my sprint phone wouldnt be shutoff untill I received the s4 from tmo....My sprint phone was shutoff by the evening of the initial order.....So basically I was without a phone until the s4 arrived a day later....Not a big deal, just surprised it was shut off so fast....Sorry some of you have had problems getting it done...
My port was done while I was still b in store... within less than 5 mins... not kidding
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Brought phone in at 6ish, ported number. At 7 got a text saying number was ported. Around 7:30 got a call on my old phone during limbo time, like they said could happen. Around 11:30 my old phone went to disconnected and new phone started showing full connections.
I was going sprint to Tmobile.