Silly question, but since this is more T-Mobile related, I thought I'd see what you guys thoughts.
When I got my phone, about 39 hours ago, I ported my old number from Verizon over.
Guy said it could take up to 24 hours. So far, it's not ported yet. How long does it normally take? Should I be calling, worried, or should I grab a cold one and relax until tomorrow?
(First time I've ported a number, after having been on VZW's Fascinate for 3 years..)
You mean switching from Verizon to tmobile ??
It shouldnt take more then 2 hour.
Sent from my SGH-M919 using xda premium
It could potentially take a few days, but that is worst case scenario. In most cases it will be done in hours. I ordered mine on launch with overnight shipping and it was ported hours before the phone was delivered. I would call just to make sure. You may have incorrectly put in a number.
call to make sure I ported from sprint and after almost 48 hours had passed I called them and the immediately and manually changed my number ... call em
Sent From My T-Mobile Galaxy S4
I just did this (vzw to tmo). I made the port request in-store at tmo store. Guy said it could take 24-48 hrs. That is complete hog wash. Secondly, the port request I made in-store was never submitted. I got my S4 and my vzw S3 was still working. So I called tmo tech support and they had informed me that port request I made in-store was never submitted and that he could take care of it for me over the phone. I asked how long it takes and he said never more than 2 hours. Mine took place in about 30 minutes. As far as your ported number showing up in "about phone" and on on your myTmobile online account takes about a day. So happy I made the switch I feel FREE!!!!!
I think they just say 24-48hrs to cover themselves. I just ported a number as well and it was done within a few hours (not sure of the time scale, but I did it before I went to bed and it was complete when I woke up). It might be worth calling them or using the online chat just to check.
Just have them do it manually over phone
Sent from my SGH-M919 using xda premium
when i ported from ATT to tmobile a couple of weeks ago the port took less then 2 hours.
Porting number takes a day as long as YOU KNOW THE ACCOUNT NUMBER (AND PASSWORD/PIN) OF YOUR EXISTING PHONE.
Lolento said:
Porting number takes a day as long as YOU KNOW THE ACCOUNT NUMBER (AND PASSWORD/PIN) OF YOUR EXISTING PHONE.
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9.9 times out of 10,
porting does NOT take a day.
Thanks guys -
I had double checked with a phone rep when I had to get my phone activated, and she said the information was entered in. I'm not sure if the store guy put the right info IN, however, so when I get home tonight, I'll call again.
@jbdan - Where did you get the PIN from? I may have given them the wrong one, now.
They say 24 hours but porting from one of the big guys (ATT, Sprint, Verizon, etc) to T-Mobile should only take a couple hours... 4-6 at most 99% of the time.
When I ported my numbers not only did the first 2 people that I talked to did not do it right and it didn't go through, but they were from Net10 with a T-Mobile SIM. That actually does take about 2 days since it is already a T-Mobile number, just subsidized out. So in that case it will take longer.
But this does not seem to be the case with you so definitely call. I had to port 2 numbers when I switched to T-Mobile and the person in the store in my area messed it up, then I called and the indian lady I talked to messed it up worse. Then I called and immediately asked for a supervisor, she did it correctly and then it took only about 40 hours after that. -_- In your case it should only be a couple hours after being correctly submitted though.
coyttl said:
Thanks guys -
I had double checked with a phone rep when I had to get my phone activated, and she said the information was entered in. I'm not sure if the store guy put the right info IN, however, so when I get home tonight, I'll call again.
@jbdan - Where did you get the PIN from? I may have given them the wrong one, now.
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We have a verbal password for our vzw account....everyone does afaik. Ours is 4 numbers like 1234 for example. Whenever you would call in to vzw for customer support they would verify you and your account with this password.
Sent from my SGH-M919 using xda premium
jbdan said:
We have a verbal password for our vzw account....everyone does afaik. Ours is 4 numbers like 1234 for example. Whenever you would call in to vzw for customer support they would verify you and your account with this password.
Sent from my SGH-M919 using xda premium
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Facepalm. I forgot about that. I never ever call them. I think it's 4 numbers standard. Mine is. Thanks.
If you specifically did not set up a PIN it should be the last 4 of your SSN. It was in my case and I was never asked to create a PIN on my POSTPAID account. I was on my PREpaid account since no SSN was taken there.
When I went from Sprint to TMO it took less 10 minutes. Also Tmo did everything on their side. I didn't have to deal with sprint regarding the port.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Wow, this is really eff'd up.
Called TMobile, they said that they submitted the port request, and got a confirmation that it was handled but the number wasn't released. They said I should call Verizon.
So I call Verizon. My number is part of a Family Plan, and I'm an account manager - not account owner. No matter what I dialed, I kept getting transferred to the automated "Port Center". Which would then tell me that this number is NOT ported to Verizon.
Even though, when you call it, my Verizon phone rings.
So, I was able to hit the right combination of buttons to get a live person. He said that there was something wrong, as "the compute won't download the port request status". I don't know exactly what that means, but he said that he couldn't read any information on my number, or the porting status. He said that I need to have TMobile try to re-port the number to get it out of its current state. (And, apparently, he let slip that none of my calls are counting towards the plan...) So I asked him what the PIN was, and he said he couldn't give it to me, and transfered me to Custom Service. The customer service lady was nice, said only the account owner can change the PIN, and so I hung up after giving her the owner's phone number.
This. Is. Fantastic. Amazing, my luck, getting my phone number stuck in limbo.
I ordered my phone by phone when it first was available...I was told my sprint phone wouldnt be shutoff untill I received the s4 from tmo....My sprint phone was shutoff by the evening of the initial order.....So basically I was without a phone until the s4 arrived a day later....Not a big deal, just surprised it was shut off so fast....Sorry some of you have had problems getting it done...
My port was done while I was still b in store... within less than 5 mins... not kidding
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Brought phone in at 6ish, ported number. At 7 got a text saying number was ported. Around 7:30 got a call on my old phone during limbo time, like they said could happen. Around 11:30 my old phone went to disconnected and new phone started showing full connections.
I was going sprint to Tmobile.
Related
Well I will shorten the story as to get to the point. When we were moving to a new house we wanted to transfer out AT&T service to the new address. During the conversation they tried to get us to add wireless. I was not that interested but the lady came up with about 625.00 worth of discounts including a 400.00 visa card. So we took the plunge and got a couple of Galaxy notes.
Then AT&T failed to show up for two appointments for the installation and caused me to miss 3 days of work. I decided to go with the local cable company instead and they were there the next day. So due to this our deal for the 625..00 discounts were no longer valid. So I knew we were going to have to return the phones (AT&T 30 days). So I ported my number back and only had 9 days of use, my wife canceled hers the day we returned them she had 16 days of use.
So I talked to AT&T and they said wait for the updated bill. Well the next bill came and it was not corrected and they still were charging us, plus one 325 ETF. So I contacted them and went to the store and made notes for them to correct my bill so I could pay it. I keep getting bills and messages stating past due and they are terminating service. More calls and they said they were assigning this to an investigation department and it should be cleared up in 7 days. Not so and I received a new bill today for almost 900..00. I was clearly furious and set my recorder to record the call.
On the phone and transferred one time I get to an agent. I made her aware of taping the conversation and that it would be used in court if necessary. I also warned that if my account was turned over to a collection agency they would be sued by my lawyer. After explanation I stated again I wanted my final bill so I could pay it and this was going to be my last time to call and ask.
She then had to talk to an ICU group and within 30 min I was told my account was settled with a 0.00 balance. I said you mean I don't owe anything? she said yes your balance is zero. She said sorry for all the trouble.
Bottom line while I'm happy of the outcome it just shows that these contracts are a nightmare to get out of at least mine was.
I hope others can relate to my experience.
Glad you got it figured out. I think it shows that they don't always intend to be as evil as it seems, it more than likely is a result of the left hand not talking to the right (or in the case of such a large company, none of the fingers talking to each other). It doesn't excuse their crazy conduct, but it helps make sense of it all.
Sent From My Sprint Galaxy Nexus via XDA Premium
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
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OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.
So I got my Gnex today and my straight talk stuff. I was wondering if anyone ever has ported an old phone number to straight talk? How long did it take for them to switch? Did you have any issues? I'm in no rush but I'd like to start using my Gnex asap.
Should be done in less than a day, but they all take different amounts of time. Just be sure to initiate the port when you activate the SIM, because they don't let you port if you've already activated with a randomly assigned number.
But really... just call them and ask how long it typically takes to port.
martonikaj said:
Should be done in less than a day, but they all take different amounts of time. Just be sure to initiate the port when you activate the SIM, because they don't let you port if you've already activated with a randomly assigned number.
But really... just call them and ask how long it typically takes to port.
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Well I intiated the port at about 530pm friday night and it said it could take up to 2 business days. I just hope I don't have to wait till tuesday for it.
I just ported over on Tuesday night and was good to go by Wed morning. If the weekend is an issue, you should be fine by Monday AM.
I was coming from Verizon.
Don't make the same mistake as me...
I cancelled my T-mobile account first and then tried to port the number. Then two days before my last day on T-mobile, I received my Straight Talk sim and tried to activate it online. Everything I thought was going smoothly and I was at the point where ST was contacting TMO. However, T-mobile ended up actually blocking my number port because since I cancelled my account, they did not have rights to my number anymore and I had to get a new number.
That may not seem like a big deal but because I ordered my sim card with a monthly subscription card and used it on my first attempt, they for some reason would not let me use it again when trying to get a new number! I complained to customer service for like 3 days and just ended up going online and putting my credit card and was charged an additional $50
Long story short, don't buy the stupid monthly cards; just put your credit card in.
jstrom23 said:
I just ported over on Tuesday night and was good to go by Wed morning. If the weekend is an issue, you should be fine by Monday AM.
I was coming from Verizon.
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cplovero said:
Don't make the same mistake as me...
I cancelled my T-mobile account first and then tried to port the number. Then two days before my last day on T-mobile, I received my Straight Talk sim and tried to activate it online. Everything I thought was going smoothly and I was at the point where ST was contacting TMO. However, T-mobile ended up actually blocking my number port because since I cancelled my account, they did not have rights to my number anymore and I had to get a new number.
That may not seem like a big deal but because I ordered my sim card with a monthly subscription card and used it on my first attempt, they for some reason would not let me use it again when trying to get a new number! I complained to customer service for like 3 days and just ended up going online and putting my credit card and was charged an additional $50
Long story short, don't buy the stupid monthly cards; just put your credit card in.
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I'm coming off verizon as well and I did not cancel my service first. I was just worried I had messed something up. I've looked kinda goofy carrying around two phones recently. Thanks for the tip to just do the monthly payout instead of service cards. That'll save me the time of dealing with it. I'll just be glad that after all my initial start up costs of the phone, sim/plan, and cancelation of verizon I will only be paying 45 a month.
So middle of last month I bought a playstore galaxy nexus and an at&t straight talk sim. I ported my phone number over and paid for the first month of service with my debit card. No issues. Well fast forward to today I bought a 3 month card from walmart.com and want to add it to my reserve so I can have 3 more months of service but I still have about 10 days until I need to refill. I try adding the pin online with no luck and so I call in to add the pin. The lady I talk to says that I can't add a pin until after my service expires at the end of my month. So essentially I have to wait until my service turns off before I can add a 3 month pin? Does that sound right?
Thanks
You can add it to your "reserve" at any time, and it'll be applied when your current month ends. If the CS rep doesn't understand properly, make sure you explain clearly that you need it added to the reserve.
I just did this on the phone last week with a refill card that wouldn't add to my account properly online (still don't know why). She knew what the reserve was and did it for me no problem.
Do not let your service run out. Always have a refill in the reserve or auto-refill w/ a card on the account. ST is pretty explicit about having something set up to continue your service, otherwise they'll close the account when the service runs out.
Thanks. I'll give them another call on my lunch break. If its always going to be a hassle like this I think I will just do the auto refill after the 3 month card runs out. Saving $5 bucks a month is not worth the hassle. Still love the service for the price.
Sent from my Galaxy Nexus using xda premium
Called in again and now I am covered until mid January. Very nice haha
Thanks again.
Sent from my Galaxy Nexus using xda premium
brooksyx said:
Called in again and now I am covered until mid January. Very nice haha
Thanks again.
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No problem.
Glad the CS worked for you. I had them run through my account and fix a few issues when they added the card too, so we'll see if I'm able to add a refill to reserve online come the end of this month. I have no problem doing it once a month to save a few $$ if I can do it without calling.
So I think they accidentally added the time to my account twice because now it says I am covered until April, which is like 6 months. Wondering if I should say anything...
Sent from my Galaxy Nexus using xda premium
brooksyx said:
So I think they accidentally added the time to my account twice because now it says I am covered until April, which is like 6 months. Wondering if I should say anything...
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What'll probably happen is once they actually take the PIN and apply it to the account (which is when this month ends), it'll then be invalid for the next time it tries to apply it.
It'll likely correct itself. If it doesn't change in 10 days when you start that PIN, you make the call on whether or not to call them rofl.
So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
Fourstarzzzz said:
So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
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Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
Couldn't you just go to the store and pick up a new one?
leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
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IT IS ILLEGAL. Verizon is not allowed to do what they're doing.
leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
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They are not blocking the phone. I could not even switch phones. The completely blocked my account... In good standing. Really? At that point they are charging for service I cannot use no matter what phone I have.
Ft
jjayzx said:
Couldn't you just go to the store and pick up a new one?
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Not without going into dpp
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
Just crazy. Not sure how they can do that....seems very illegal
They did something similar to my phone line as well. Turns out that they basically flipped the switch on my phone line as if I had not paid my cell phone bill. I was a loyal customer with them for 12 years. Never have I talked to so many customer service reps that treated me like I was a piece of dirt. I made them go through the headache of fixing my phone line, left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
I realize that I am just a number to them and my personal account was only worth $2500 a year. But what they failed to realize is that I manage a business account that is currently with AT&T and we are in our renewal year. I was looking at switching that account to Verizon, but not anymore. That account is worth around $65,000 a year. Oh well, it is their loss. But I do hope that a Verizon clown is reading this.
gtstang462002 said:
left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
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I hope Sprint has stepped up their game for your sake. I was with Sprint for over 12 years and even though they have the lowest price they also had the slowest speed and spotty reception that only worked 50% of the time in rural America. I will never go back regardless of the price.
I have a very interesting workaround which I discovered by accident -- after my Note 7 got "disabled" I put my sim into an iPhone 6 I already had and noticed it still wasn't working.. So I called Verizon and asked them to whitelist my sim again, and they did. Even though it still wasn't functioning in my iPhone, I popped the sim back in my Note 7 while I waited to get a new sim, and lo and behold, my N7 is fully functional once more!!
-Alan said:
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
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Call customer service have the remove texting all together then have them add it again i promise it will fix the issue
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