Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
Click to expand...
Click to collapse
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Click to collapse
Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Click to collapse
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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Click to collapse
You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Click to expand...
Click to collapse
You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
Click to expand...
Click to collapse
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Click to collapse
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Click to expand...
Click to collapse
Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
Click to expand...
Click to collapse
That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
Click to expand...
Click to collapse
Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
Related
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
iivisionii said:
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
Click to expand...
Click to collapse
Well the policy is 14 days. And the day he got it counts as day 1. And if you return it within the 3rd day they will credit back the activation fee. If you return after the 3rd day (4-14) they will stick you with the activation fee. Also if the reason that he is returning it is just because he wants the gs3 they might charge him with a $35 restocking fee. As soon as he returns the device the reset the upgrade .So my advice is to return asap if he is still within the 1-3 days. And the only way for him to keep his number and plan is to activate the extra TP2 that you said you have. Hopefully this helps
Sent from my SPH-D710 using xda premium
Hey!
I have some experience with this, and I can tell you (at least, again, from my experience) that Sprint will let you do something like that... if you switch the phone on the same day.
I think if you call in advance, maybe they'll make some leeway for you, or at least explain what you can do. But sorry, I don't know about whether or not you can return the phone and then wait, and pick it up.
However, for me, on the 13th day following my contract extension I was able to replace an Evo 3D for an E4GT, no problems at all.
Also... maybe you can exchange for a pre-order? That's just a thought...
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
cnstarz said:
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
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Click to collapse
He needs the phone for business and he was actually just planning on keeping the Galaxy S2. So it's technically me making things complicated because I think the upgrade is going to waste getting an S2 instead of S3.
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
iivisionii said:
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
Click to expand...
Click to collapse
Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
Omar04 said:
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
Click to expand...
Click to collapse
I'm not sure if i exactly understand what you are saying. The grace period is 14 days, but the new phone comes in 15 days.
My plan is to go on the 20th (the 14th day of the grace period) and tell them he doesn't want to keep the galaxy s2, but wants to keep the plan. Then I will have thenm activate a treo or TP2 that I have laying around in lieu of the gs2, wait until the next day or two when the GS3 is out (he will have to use the treo for a day or two) and have him purchase the GS3 at that time.
Crossing my fingers and hoping that works.
BigRitz said:
Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
Click to expand...
Click to collapse
I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
iivisionii said:
I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
Click to expand...
Click to collapse
OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
BigRitz said:
OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
Click to expand...
Click to collapse
I take no offense to your post and understand your stance on it. I was not aware that the representative loses their commission if the item is returned, but that does make sense considering that sprint did not make any money on it. Considering that fact, I can try to return to the same representative when purchasing the galaxy s3 to minimize his loss at the very least.
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
Sunsparc said:
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
Click to expand...
Click to collapse
Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
Shoulon said:
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
Click to expand...
Click to collapse
Exchanging does not "reset" the 14 day guarantee. If you exchange on day 14, that's the phone you're stuck with.
on a somewhat related note, you only get one exchange during that 14-day period so be sure to choose the exchange wisely.
So after all of that my brother decided to stay with Verizon because he wasn't happy with the wireless service on sprint. No new phone...
Sent from my SPH-D710
Apparently bit too late but still may be someone will use this info.
I was due for upgrade last year in july when EVO 3D came out.
I had a Samsung Moment and I used my upgrade to get EVO 3D.
Back than it was 30 days grace period.
I kept EVO 3D for about 2 weeks and couldn't get used to it. So I returned it to Sprint and went back to my Samsung Moment.
My account has been reset and money has been refunded except for $35 restocking fee.
It all happened in July.
6 months later in December I used my upgrade to get SGSII.
So if you have account and you return the phone you still keep the number and contract. At least it's true for upgrades.
iivisionii said:
Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
Click to expand...
Click to collapse
Just to clarify things yes the number and the ESN from whatever device you have at that time are linked. If you return the device you cannot keep the line open as it will not have a valid ESN attached to it.
So in nov I signed up with tmobile and got the note and a gs3 for my wife. I plan on selling the note and getting the s4 in march. I call tmobile to pay it off and they tell me I have to pay both phones off? This isn't what the agent told me when I signed up. He knew I swap phones about every 6 months. So my question is why can't I pay the note off separate? My wife never upgrades her phone plus it would lower my bill per month down. Tmobile is ending the subsidiaries anyways so I don't see what the issue is? The reason I went gsm is to be able to put any phone on the carrier as I like, such as international versions.
Talk to a different rep. Cause that rep is an asshole
Sent from my SGH-T889 using xda app-developers app
Nope just spoke to customer relations and was told it cannot be done until tmobile ends the subsidiaries in a few months. No way in hell I'm paying $700+ for both phones. Basically the rep I signed up with flat out lied to me. If I would of known this I would of just bought my note full retail. Really ticked off right now.
$720 for both phones + $600 or so for the s4 is just too much for me.
3rd damn carrier that seems to lure their customers in with lies. Who would refuse me paying off a phone today? Basically I was told their systems cannot allow only one device to be payed off until may when they change their policies. This is really going to screw over a lot of people. I just don't get it.
Can anyone explain tmobiles logic in this? I'm baffled.
I've heard that since it was Even More Plus. The credit line is for everything combined, you can't separate them out. No idea if that's the truth, but they have been consistent in telling me that. If you were lied to, that really sucks and, IMO, they should try to do something for you. No idea what, but they could offer something.
Not much help, but at least confirming what they are telling you now anyway.
ttabbal said:
I've heard that since it was Even More Plus. The credit line is for everything combined, you can't separate them out. No idea if that's the truth, but they have been consistent in telling me that. If you were lied to, that really sucks and, IMO, they should try to do something for you. No idea what, but they could offer something.
Not much help, but at least confirming what they are telling you now anyway.
Click to expand...
Click to collapse
Yeah I have it in writing too from the original kiosk rep. I'm really ticked as I talk to this guy all the time when I'm at the mall. Tmobile is investigating what he told me and I've notified his manger. This really screws anyone who wants to get another phone anytime before may. I just don't understand the logic. Why would they care if I decide to pay the device off? Now I'm screwed if I wanted to get the s4 in a few weeks unless I add a 3rd line.
Now I can see why so many go prepaid. To avoid all of the carrier BS. This is worse then what I dealt with on both sprint and Verizon.
There has to be a loophole for this. Any ideas guys?
It does make sense that the credit extended is put into one loan. I'm sure it makes it easier on the accounting for them....... BUT...... If that guy told you something different, I would go straight to him and have him help you get this sorted out immediately. He's the one that gave you misinformation, I would make him spend time working to correct it also.
Sent from my SGH-T889 using xda premium
yeah, this really makes no sense to me why they would require this just because the phone accounts are linked? Just to be sure though, I'm going to make sure I buy my phone and my wife's phone separately.
Im told its becuase both phones were purchased together but that was becuase thats the day i switched from verizon to tmobile. The rep knew i switch devices often and told me it wouldnt be an issue. I got an email from the manager that they are investigating. If any of you bought the phones together id check on this. Im glad they are ending the pay per month on the phones BS. From now on ill pay full price.
This happened to me too. Opened a tmo business account and bought an S3 and a cheap text phone for the wife. Financed $500 between the two, and was told I could pay them off seperately. The note 2 comes out, so I go to pay the balance of the S3. I was told the same, you have to pay both off because they where contracted at ths same time. But I still had enough available credit to finance the note 2, swap the sim from the S3 in to the note 2, put the S3 on Craigslist, it sold the next day for the $400 balance I had on the note 2. Walked in to tmo the very next day and paid the note 2 off.
This is just an idea, I don't know for sure if it will work, but when I bought
my Note and my wife's phone, they told me that is no penalty if I pay
the phone(s) in advance OR if I pay more per month to shorten the pay
period of 20 months.
So, I guess you can go into the store and tell them you want to pay, let's say
$300 in the account for the phones. That will lower your montly payment, just
like you payed yours out and not "mess" with they're account number.
It's worth a try anyway....
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
Sent from my SGH-T889 using xda premium
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
mikeyinid said:
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
stevessvt said:
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
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Click to collapse
the way tmobile does business is BS. never had this issue on sprint or verizon, i could swap phones when ever i wanted without penalties. knowing me the s4 will be announced and ill get impatient and just pay the $720 off and get the new phone lol. from now on ill always just buy my devices outright.
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
premiatul said:
This is just an idea, I don't know for sure if it will work, but when I bought
my Note and my wife's phone, they told me that is no penalty if I pay
the phone(s) in advance OR if I pay more per month to shorten the pay
period of 20 months.
So, I guess you can go into the store and tell them you want to pay, let's say
$300 in the account for the phones. That will lower your montly payment, just
like you payed yours out and not "mess" with they're account number.
It's worth a try anyway....
Click to expand...
Click to collapse
i get what your saying but until these phones are payed off i wouldn't be able to activate the s4 or whatever phone on the current lines without penalty. id have to open a 3rd line. if i cannot get this resolved i guess ill just have to wait until they change their systems in late april or may.
stevessvt said:
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
Click to expand...
Click to collapse
that's when tmobile gets the s4, i was planning on buying the international version as it will ship much sooner than the US carriers will get it. plus from now on i won't finance phones from tmobile, ill buy them outright. if that's what you meant buy putting a deposit down.
it's my fault for believing the rep and not reading all of the fine print. the dude must be like a car salesman. says anything for a sale.
fix-this! said:
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
Click to expand...
Click to collapse
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
Sent from my SGH-T889 using xda premium
mikeyinid said:
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
fix-this! said:
Nope just spoke to customer relations and was told it cannot be done until tmobile ends the subsidiaries in a few months. No way in hell I'm paying $700+ for both phones. Basically the rep I signed up with flat out lied to me. If I would of known this I would of just bought my note full retail. Really ticked off right now.
$720 for both phones + $600 or so for the s4 is just too much for me.
3rd damn carrier that seems to lure their customers in with lies. Who would refuse me paying off a phone today? Basically I was told their systems cannot allow only one device to be payed off until may when they change their policies. This is really going to screw over a lot of people. I just don't get it.
Can anyone explain tmobiles logic in this? I'm baffled.
Click to expand...
Click to collapse
Business 101.... get it in writing otherwise it's hearsay
Sent from my SGH-T889 using Tapatalk 2
---------- Post added at 05:22 AM ---------- Previous post was at 05:17 AM ----------
fix-this! said:
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
Click to expand...
Click to collapse
Ummmm a car and a cellphone are two different anomalies... .
Sent from my SGH-T889 using Tapatalk 2
I pre-ordered the device via BB only to find out that several stores in my area only received a handful of stock ( less than 8 within a 90 mile radius .) So, I am trying to figure out if this is a nationwide thing? Whats the advantage of pre-ordering when you can go to sprint on launch day and pick one up? I called BB mobile number and they told me that they were waiting on the manufacturer. Has anyone else experienced this problem, or is this just an isolated issue for my area?
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
I feel the pain
fatboypup said:
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
Click to expand...
Click to collapse
ville2000 said:
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
Click to expand...
Click to collapse
YOu guys are absolutely right, I asked a manager about the issue and they blamed it on the manufacturer saying that samsung didnt deliver enough of them. Whats the point of pre-ordering if I can go to the sprint store on launch day and walk out with a phone? Sprint stores in my area are still offering the (up to 200 trade in) but not the samsung guarantee 200 with the trade in, of a phone worth atleast 10 dollars. YOU SUCK BEST BUY!
I just got off the phone with my best buy and the guy told me they got 10 in only 5 for att and 5 for Sprint.
Sent from my SPH-L710 using XDA Free mobile app
i just called mine and they where to busy to talk or give me a idea if they had any. i left my number for the callback
I called mine, and they said they had a lot of ATT models, and I was the 3rd person from Sprint to preorder.... This guy told me that they only got 2 sprint phones. and I'd have to wait on next shipment.... Best buy is garbage. It wasn't Samsung, its Best Buy, because if sprint has a surplus and has Pre-Orders AND walk-ins, there is a gap here. They better honor the deal considering it's their fault they don't have my phone ready. I plan on going in and paying 100 + taxes give or take.
Man, this sucks that you guys are having all this trouble.
The whole double buyback thing is a farce anyway, especially if you're dealing with a relatively new device. No way would I have traded in my LG G3 for $200. I'll sell it on eBay and get at least $350 - $400 for it. This is why I normally just go with the carrier stores. Sure, their promotions aren't always great, but I paid $79 less than Best Buy would have charged me ($720 vs. $799) and I had the phone in my hands yesterday, delivered right to my door. To boot, I'll make almost double what Best Buy would have given me for my old phone. All that combined is totally worth foregoing the promotions in my book.
Regardless, I hope you guys get your phones soon That's total BS. What's the point in pre-ordering if you can't get the product on release day? Isn't that the reason pre-orders exist in the first place?
My sprint store told me the 200 buy back ended
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app
yeah it is good that they are giving me 200 bucks for my galaxy s2 but still sucks they can't get it to me on launch date
schlepprock said:
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
Sent from my SPH-L710 using XDA Free mobile app
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Click to collapse
Im actually trading in a note 2 i think its worth 10 bucks
I am quick to let my S3 go. lol, its ultra outdated. I just find it so crazy that best buy can't ever get it right come pre-orders. I think if they reserved the money aside they can come with the phones... They don't delay in taking payment, they shouldn't delay in giving the product. Now if I could go to them and say I want a pre-order and we both take our times in delivering money and product, then sure take as much time as need be.
yeah i just talked to them and they said no ETA on next shipment and mine did not come
I called my BB cause they are 45 min away. He said they had my phone set aside for me and it would be there waiting.
I believe that whole being clueless on when next shipments and things coming in, is utter crap. I've worked in retail, and for them not to know not only would be unprofessional its completely incompetent of the employees. I believe that is just what they are trained to say. Ehh, what do we do though. Might as well sit it out n wait. I think if people are just better informed things wouldn't be so bad. Don't give the "I don't know" line as a business.
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
Click to expand...
Click to collapse
Buy a cheapo off of flea Bay,, still profit one fiddy.. Jmho
Sent from my SPH-L710 using XDA Free mobile app
rEALLY?
nO offense dude, but that comment was silly. So you mean to tell me if I purchase a 13 oz steak for a 3 oz steak cost, I shouldn't complain if I get it at some point, just not when I want it? I.E 3 hours later... and cold? lol *Its my money and I want it now* -Like in the commercial
That phone is still a beast atleast
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
Click to expand...
Click to collapse
Im trading in an evo 3d, which is worth no money lol so you got me beat. But i still get a 200 gift card lol. The requirements was as long as it worked and had not water damage or cracked screen
im sure I could go get a cheapy phone to turn in ..... hell target had some net 10 phones for like 20 on clearance i just dont wanna deal with the hassle .....
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
Click to expand...
Click to collapse
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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Click to collapse
I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Click to expand...
Click to collapse
Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Click to expand...
Click to collapse
Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
Hey everyone - just a quick question. I purchased my phone directly from Samsung, the Verizon version of course and was curious if after it arrived I would have to go into the store to activate it or, if I could simply throw in my old Sim from my HTC. I purchased the n7 outright rather than using my upgrade (saving it for q1 2017).
I'm assuming that I can just pop in the old sim but wanted to double check I wouldn't lose any features/functions from doing so.
Thanks in advance!
As long as the old Sim is a nanosim then yes you can just pop in the new one. Typically the phone will include a sim card with it and you can activate it online or over the phone using another device to activate your Note 7. If you don't feel like going through with the manual activation, swapping it over should work just fine.
Cheers I figure it would be simply! Thanks cad!
Sent from my HTC6545LVW using Tapatalk
Chikenbok said:
Hey everyone - just a quick question. I purchased my phone directly from Samsung, the Verizon version of course and was curious if after it arrived I would have to go into the store to activate it or, if I could simply throw in my old Sim from my HTC. I purchased the n7 outright rather than using my upgrade (saving it for q1 2017).
I'm assuming that I can just pop in the old sim but wanted to double check I wouldn't lose any features/functions from doing so.
Thanks in advance!
Click to expand...
Click to collapse
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
kat3k said:
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
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Click to collapse
This is something I posted on another thread I had made -- I spoke with about 7 different reps until I finally got this answer:
"I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
This was after 2 people told me the phones were shipping Mid-September and I was trying to cancel my order to pick one up in store...
BTW I also went with coral blue, ordered on 8/3
Chikenbok said:
This is something I posted on another thread I had made -- I spoke with about 7 different reps until I finally got this answer:
"I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
This was after 2 people told me the phones were shipping Mid-September and I was trying to cancel my order to pick one up in store...
BTW I also went with coral blue, ordered on 8/3
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Click to collapse
Thanks very much. That's what I was looking for. It's like pulling teeth to get anything out of them, isn't it? So it appears that phones ordered from carriers will be received sooner than Samsung orders? Oh well.
Maybe, maybe not.. It's like a magic 8 ball.. I figure well have them this week assuming you ordered somewhat early.
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kat3k said:
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
Click to expand...
Click to collapse
That's BS. You can keep your old plan and put the new phone on device payments. I did it in June when I got a new S7E. This rule was instituted last November to "lessen" the blow of the additional $20 price hike for grandfathered UDPs but applies to all old plans.
Of course my old device was already paid for. If yours isn't, don't know what the deal is then. You may have to pay it off, then trade it in to get a new device and keep your old plan.
GeoFX said:
That's BS. You can keep your old plan and put the new phone on device payments. I did it in June when I got a new S7E. This rule was instituted last November to "lessen" the blow of the additional $20 price hike for grandfathered UDPs but applies to all old plans.
Of course my old device was already paid for. If yours isn't, don't know what the deal is then. You may have to pay it off, then trade it in to get a new device and keep your old plan.
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Click to collapse
I'm on a "loyalty" plan, which has a good rate, and as I understand it, I have a plan commitment, but the phone is free to go anytime - not locked like they used to be. So I was unable to order online (paying full price outright) without accepting the new plan, and when I called in I got the same information - could not pre-order without changing the plan since I was still under contract. You know you can call 5 times and get 5 different answers. Since it was the 19th, I was on hold a long time and someone finally said they would transfer me to someone who could probably do it. By that time I decided to go through Samsung, which I did online with no problem. Like all of us, can't wait to get it!
As long as it is a nano sim just pop in and you are good to go.
markwebb said:
As long as it is a nano sim just pop in and you are good to go.
Click to expand...
Click to collapse
I'm assuming that's what I have in my HTC 10 [emoji12] so I'll give it a shot! Thanks! Now just to wait for Samsung to ship the damned device..
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I'm still on the note 3 and I love it due to the rooting/customization I have, but I think it's about time for an upgrade. I am currently on a UDP line, does the best buy method work anymore or will I have to buy this phone at full price to keep my UDP. I am on a the same bill as a few family members that have an upgrade but they are thinking of switching providers so I'm not sure I can use their upgrade to grab the phone at a discounted price.
If you look at the bottom of the page on best buys website they have a disclaimer about unlimited data.
Also if you buy phone at full price you will not have a issues last I heard.
I didn't preorder. Just went to Best Buy on release day , bought it full retail and popped my sim into the phone. Hassle free.