Develop Bugs

Heads up AT&T has Lumia on backorder.

Placed my order on Monday by phone with AT&T was told I would receive my new Lumia by Thursday. Checked order status online and kept seeing that the order was processing. Called AT&T and was told today that the phone is on backorder and there is no date listed for when it will be back in stock. Thought I would let you guys know since the website shows it in stock and lets you place and order.

that's a good sign. Maybe they had tons and sold out, or they didn't order enough and demand was higher than anticipated.

PaullikesWINMO said:
that's a good sign. Maybe they had tons and sold out, or they didn't order enough and demand was higher than anticipated.
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or they pulled the stock to be ready for the new ones. Nokia doesn't really want to give away free phones till the 21st unless they have to....ya think?

alodar1 said:
or they pulled the stock to be ready for the new ones. Nokia doesn't really want to give away free phones till the 21st unless they have to....ya think?
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Ah true..... but there seems to be a shortage in Canada as well. Maybe for same reason ? Pre-orders are shipped but some stores are telling me "on back order" and it's going to be "at least 7-10 days".

Incorrect, because if their ordered before the 22nd, backorder or not even if you receive it after that day you'll get the credit
Sent from my Lumia 900 using Board Express

ibby03 said:
Incorrect, because if their ordered before the 22nd, backorder or not even if you receive it after that day you'll get the credit
Sent from my Lumia 900 using Board Express
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Are you sure about that? Since you can get the credit even if you don't purchase from AT&T, it seems like they wouldn't be using the purchase information to determine eligibility.
Also, I doubt AT&T's giving up any profit from the Nokia rebate. Remember, there's a lot that the carrier is subsidizing (i.e., paying Nokia) that we rarely see. I suspect that's the same, and Nokia's just covering the $100 we did pay.

bigfire said:
Are you sure about that? Since you can get the credit even if you don't purchase from AT&T, it seems like they wouldn't be using the purchase information to determine eligibility.
Also, I doubt AT&T's giving up any profit from the Nokia rebate. Remember, there's a lot that the carrier is subsidizing (i.e., paying Nokia) that we rarely see. I suspect that's the same, and Nokia's just covering the $100 we did pay.
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I was thinking along these lines....they don't run your card until the device ships....so....depends on when they run the card????

I bought the last one at the AT&T store I went to... and while I was there, another nearby store was asking them to send the one I seconds earlier bought. Seem to be in demand around here.

jettrue said:
I bought the last one at the AT&T store I went to... and while I was there, another nearby store was asking them to send the one I seconds earlier bought. Seem to be in demand around here.
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I may be remembering wrong...but didn't you send a preorder back?

From AT&T
"Nokia’s Lumia 900 sales have exceeded expectations.
In fact, sales have been so good some stores have sold out of the device—particularly the blue variety—by Tuesday evening, only the second day of general availability."
via
http://mynokiablog.com/2012/04/12/lumia-900-sales-exceeding-expectations/
source
http://wmpoweruser.com/att-president-lumia-sales-have-exceeded-expectations/

bigfire said:
Are you sure about that? Since you can get the credit even if you don't purchase from AT&T, it seems like they wouldn't be using the purchase information to determine eligibility.
Also, I doubt AT&T's giving up any profit from the Nokia rebate. Remember, there's a lot that the carrier is subsidizing (i.e., paying Nokia) that we rarely see. I suspect that's the same, and Nokia's just covering the $100 we did pay.
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I'm sure about this, before you order it from your local COR location just ask if your worried. This phone is pretty amazing, and the OS is fluid
Sent from my Lumia 900 using Board Express

alodar1 said:
I may be remembering wrong...but didn't you send a preorder back?
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no... I did cancel a preorder a while ago because I was unsure, but never returned one.

I suspect there is a high degree of spin control going on here.
If Nokia and AT&T have any common sense they are holding back on shipments until they get the data issues resolved. There is little point in shipping units that are going to frustrate a significant chunk of customers, especially when you are trying to re-establish yourself in the smartphone market. A smartphone without data is a dumb-phone.
Add to that the fact that they have offered to exchange existing units for fixed units and they are going to need a bunch of phones in order to handle that exchange promptly without further frustrating people.
Honestly, I'd be surprised if AT&T was shipping ANY Lumias at this point. You can call that a "back-order" but I'd call it a shipping hold.

[Q] AT&T Preorder Problems?

Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.

SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.

nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.

SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.

Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.

Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2

SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS

imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.

netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.

I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app

Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.

imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.

SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Comon now guys, let's keep it civil on on-topic.

My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:

barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?

Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.

Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith

DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.

barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2

[Q] T-mobile noob needs buying advice for GN2 -- pay full price?

Howdy,
Noob here, looking to get a Note 2, but need a little advice to make sure I'm not overlooking something.
Background:
I currently have a Galaxy S II that is way too sluggish and frustrating (was my first smart phone, purchased a year ago).
I’m with T-mobile on their “value plan” and have about a year left on my contract. I’ve been with them for over 10 years.
Options:
Is my only option to pretty much pay for a Note 2 at full price ($650)? I cannot find any deals online for a SGH-T889. The guy at the T-mobile store said it wouldn't even make a difference if my contract was up or not -- price for the phone would be the same. Wow.
Any ideas?
I suppose I could try to call their customer retention line but I feel like they are not going to do much for me, since I’m pretty powerless – being locked into a contract with a year left. I really don’t want to leave T-mobile anyway.
The only other thing I can think of...: It sounds like there is probably going to be a rebate sale on Valentines day, but there are no details out yet – just grand speculation that there's going to be a big sale. Does anyone know if to qualify for one of their rebates, you typically have to be out of contract? I'm guessing "yes".
I also looked on craigslist and eBay for used Note 2s, but apparently people think they are made out of gold – barely discounted. For the price they are asking I’d just rather purchase new.
Thanks for the help.
-Nate

first of all, you ask in the wrong section because this is General section...your question should be in T-Mobile Galaxy Note II Q&A, Help & Troubleshooting Section
"The guy at the T-mobile store said it wouldn't even make a difference if my contract was up or not -- price for the phone would be the same." i think this isnt right because as a value plan customer you have the right to upgrade your phone anytime and when your 22 months is up you will receive discount to upgrade your phone with lowest price.
i get my note 2 for only $180 with renew 2 years contract at a retail store. you should try to check the price around those retail stores.

Thanks man.
You get a deep discount at the end of your contract and you are on a "value" plan? Or are you on a "classic" plan?
Regardless, if I don't want to wait that long, I'm pretty much stuck paying full price, right?
PS -- Sorry if this was the incorrect area; feel free to move post

Value plan you pay full price with money up front then $20 payments a month after.
Sent from my SGH-T889 using xda premium

I ran into the same thing. On the value plan, you pay retail, but in payments. So you would probably have 200-300 down and 20/mo if you have the available credit on your account. You can upgrade anytime, price is always the same. I am on prepaid ($30/mo 5GB is hard to beat if you don't want lots of minutes). I did the math and figured that I would break even paying out of pocket full price in less than a year. That's worth it to me to save up for a while. At the end of the day, it's up to you. I'm loving the Note2, excellent device. Even better if TMO really does drop LTE as fast as they plan to.

They are just trying to boost there sales rate for personal promotions thats why I hate tmobile sales man they always try to push you into something ur not sure about well just look into it buddy
Sent from my SGH-T889 using xda app-developers app

Even with the payment plan, you essentially just pay full price for the phone. There's another option though. You could try going through craigslist or ebay if you trust them. You would save a little plus tax but the down side is that they could report the phone as missing. But in my experience of buying phones off craigslist, or never happened to me. You just have to find a reliable seller. I bought my t mobile note 2 off CL around 2 weeks ago for $400 brand new in box. The seal was still on the box and I tried my sim to make sure it worked and it did. If you go through ebay, you would have buyer protection though ebay, so if anything goes wrong you could dispute with ebay. Buying from ebay would also allow you to buy insurance for your phone through a third party. Square trade is a good company to get the insurance from.

natesi,
The Tmobile rep was right, you are going to more or less pay full regardless of the timing of your purchase. You are on the "Value" plan, pure and simple, its a service only plan and its bare bone. Other plans allows you to get a discount (subsidized priced) phone, but the trade off is higher plan prices.

dandn0ten said:
i think this isnt right because as a value plan customer you have the right to upgrade your phone anytime and when your 22 months is up you will receive discount to upgrade your phone with lowest price.
i get my note 2 for only $180 with renew 2 years contract at a retail store. you should try to check the price around those retail stores.
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That's not correct. Phones are not subsidized on Value Plans. On a Classic Plan, yes. Value Plans require you pay full price for the phone - half down, and $20 a month.

I got a quick question im on tmobile sold my tmobile s3 I haf first got on contract with tmobile and now I got a note 2 just a few weeks ago used but like new I had callef tmobile about my payments and they seen my sim was registered as a note 2 the rep on the phone said by the way u have a great phone the note 2 is awesome well the bottom line is the phone is absolutely clean esn and imei since im using I with tmobile 4g $70 wanted to know if tmobile would let me get the unlock code for my note or do I have to wait a few months ive been with them since august of 2012
Sent from my SGH-T889 using xda app-developers app

Look on wirefly. Com and amazon, they always have deals popping up for the GNote2. Use the islickdeals app to help ur search.
Sent from my SGH-T889 using XDA Premium HD app

Im on a classic plan and was 18 months into my contract and they ended up giving me the note 2 for 200 w/ 1 free month back in October. They call it an early upgrade program

Ops sorry guys that was my mistake I was confusing between value plan and classic plan and as i checked my status im on classic plan so thats why I got the phone for cheap price xP
sent from t889 running jedix8

if you can wait a few months to see what the gs4 and gn3 are about may be a good idea?

Thanks everyone, I appreciate all the feed back -- it helped a lot!!! Seriously.
I went into the T-mobile store (again) and asked about the upcoming Valentines Day sale. The sales associate said that to get the rebates you don’t normally have to be out of contract – you just have to *extend* (renew) your contract.
I’m not sure if he is correct or not, but I HOPE so.
Last year, they were giving a couple hundred off phones (with rebates), so although it will be really painful to wait longer, I think I will hold off until I find out what kind of deals they are going to have on the Valentines Day sale.
Unless, that is, I can find a good deal on one sooner. I’ll keep my eyes peeled.
PS -- the "Captcha" on this site is hard!!!

FIREONHIGH said:
if you can wait a few months to see what the gs4 and gn3 are about may be a good idea?
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Hmmm... I was thinking about that...
The GS4 is expected in the US around the end of April/May, right?
And the GN3? I was thinking around Sept - Dec release, although I just saw these articles, stating possibly at the end of February (???). That seems insanely soon though, for a phone that just got released not too long ago. Or maybe not?
I'd show you the links I'm referring to, but I'm being blocked from doing so because I don't have 10 posts yet (lame).
The other thing is, the Note 3 will supposedly have a 6.3 inch screen?! Doesn't that seem a tad on the too-large side?
How credible do you think a February-ish release date is for the Note 3, and how soon before it goes on sale in the US, you think?

natesi said:
Thanks everyone, I appreciate all the feed back -- it helped a lot!!! Seriously.
I went into the T-mobile store (again) and asked about the upcoming Valentines Day sale. The sales associate said that to get the rebates you don’t normally have to be out of contract – you just have to *extend* (renew) your contract.
I’m not sure if he is correct or not, but I HOPE so.
Last year, they were giving a couple hundred off phones (with rebates), so although it will be really painful to wait longer, I think I will hold off until I find out what kind of deals they are going to have on the Valentines Day sale.
Unless, that is, I can find a good deal on one sooner. I’ll keep my eyes peeled.
PS -- the "Captcha" on this site is hard!!!
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Click to collapse
He was correct. Any of the T-Mobile sales are for existing and new customers. If you're on value, you can just buy it on EIP (payments) and still qualify for the rebate regardless of contract tenure. I'd put my money on $0 down after rebate being the sale for V-Day.

hmmm.... I just saw a Samsung Galaxy "next big thing" Super Bowl ad/video on youtube.
What could they possibly be announcing besides the Note 3, if that is suppose to ship before the S4?

natesi said:
hmmm.... I just saw a Samsung Galaxy "next big thing" Super Bowl ad/video on youtube.
What could they possibly be announcing besides the Note 3, if that is suppose to ship before the S4?
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Click to collapse
Why would the GN3 ship before the GN4? the GN2 is not even 6 months out yet. The GN3 is approaching a year. My guess is this rumor is actually caused by the note 8.0 which will likely be made official at MWC.
---------- Post added at 04:48 PM ---------- Previous post was at 04:29 PM ----------
Classick206 said:
He was correct. Any of the T-Mobile sales are for existing and new customers. If you're on value, you can just buy it on EIP (payments) and still qualify for the rebate regardless of contract tenure. I'd put my money on $0 down after rebate being the sale for V-Day.
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Click to collapse
Boy do I hope that's true. I passed on the Christmas Sale because it was only $100 down and not $0 down. I'm holding out hope that the V-Day sale goes down to $0. If not though, they will surely at least match the Christmas sale with $100 down. I think I'll pull the trigger at that point. There will likely be another sale for the Value Plan only transition, but I don't know if I can wait that long.

Info for you
Poke_N_PDA said:
Why would the GN3 ship before the GN4? the GN2 is not even 6 months out yet. The GN3 is approaching a year. My guess is this rumor is actually caused by the note 8.0 which will likely be made official at MWC.
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Click to collapse
Yeah, I know it is weird that the Note 3 would come out so soon -- I'm just going by what I read in a few articles yesterday.
LIke I said, I cannot post links yet -- not my fault -- I don't have a high enough post count.
Here's how you can find some articles that talks about the possible unvailing later this month:
Google "Note 3 release date"
Click on the first news article from PC Tablet "Samsung Galaxy Note 3 Release Date Could be at Mobile World Congress 2013!"
Then maybe the fourth result down by Trusted Reviews, "Samsung Galaxy Note 3 rumours point to 6.3-inch octa-core handset"
And others...
Google customizes search results so your ordering may be different than mine, but you should be able to find those articles with the info I have specified.
It's all speculation of course.
But what would Samsung Mobile be running an expensive Super Bowl ad for, with major celebrities??? What could be that big -- seriously? The SIII is too old to be pushing so hard. What else could it be?
I guess we'll find out on Sunday.
But man, it is taking every ounce of strength I have to not go buy a Note 2 right now.

Best Buy $200 gift card offer & Verizon

Anybody know yet if full price purchases are included, or upgrades only? No consistent answer from BB yet and not a peep from Samsung. More and more this seems like a "shoot from the hip" effort by Samsung with little thought other than a knee jerk response to try and stem the market-share bleeding due to the iPhone 6 and the iPhone Plus Bendy.

rushless said:
Anybody know yet if full price purchases are included, or upgrades only? No consistent answer from BB yet and not a peep from Samsung. More and more this seems like a "shoot from the hip" effort by Samsung with little thought other than a knee jerk response to try and stem the market-share bleeding due to the iPhone 6 and the iPhone Plus Bendy.
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Hi there, @rushless - Please post questions in the Q&A section - thanks.

The $200 gift card only applies if you TRADE IN an existing smartphone. I don't believe it excludes phones purchased at full cost, but I'm not 100% certain.
The gift card is a Best Buy thing, so I'm not sure why you're expecting Samsung to chime in. Samsung is offering their own similar promotion, however. If you activate a new Note 4 and trade in an existing smartphone elsewhere, Samsung will cut you a check for $200 - $(trade in value of phone), provided you send them proof.

Samsung is working with best buy on this one, so we get the best buy $200 gift cert. Instead of the $200 rebate check.
That works for me, since we'll get the full purchase amount on our best buy credit cards, and will earn reward zone credits based on that amount. ($20 on two phones, I I'll turn around and just apply the gift cert. In store as a payment on our credit card once we complete the sale.

The deal only works with a two year contract. That is how the process works and was verified by Best Buy and how their sales system is set up. Samsung regional rep also confirmed that is how Best Buy is doing it.
Samsung also stated that is how it should work for everyone else, but by the way Samsung set the process up for the others, not sure how they can control that. Looks like Samsung is going to have a big cluster
fook on their hands.

So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...

sidthekid28 said:
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
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Yes, confirmed, same thing happened here today. It kind of a surprise for both me and the sale guy.

sidthekid28 said:
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
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I just checked online, and it looks like the preorders are blocked online as well now. could be they are sold out already, which is odd, because our local store has very few preorders.
I wonder if you could preorder at our store and have it moved to your local store?

Gareee said:
I just checked online, and it looks like the preorders are blocked online as well now. could be they are sold out already, which is odd, because our local store has very few preorders.
I wonder if you could preorder at our store and have it moved to your local store?
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It HAS to be a technical problem!!! The manager I spoke to said each store has their own separate limit so I really doubt that is the issue here... I am going to be so pissed off if I don't get in on this promotion... the girl that helped me said they literally had like NO pre-orders so far... there is NO way this is a limit issue... Hopefully I will have better luck tomorrow and I will report back..
---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------
buhohitr said:
Yes, confirmed, same thing happened here today. It kind of a surprise for both me and the sale guy.
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What is your location??? I tried today at the Deptford, NJ store... I find it weird that it happened to us both on the same day at almost the same exact time... this is leading me to believe it was a system issue and not a sell-out issue... I am hopeful for better results at the Mt. Laurel, NJ store tomorrow...

sidthekid28 said:
It HAS to be a technical problem!!! The manager I spoke to said each store has their own separate limit so I really doubt that is the issue here... I am going to be so pissed off if I don't get in on this promotion... the girl that helped me said they literally had like NO pre-orders so far... there is NO way this is a limit issue... Hopefully I will have better luck tomorrow and I will report back..
---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------
What is your location??? I tried today at the Deptford, NJ store... I find it weird that it happened to us both on the same day at almost the same exact time... this is leading me to believe it was a system issue and not a sell-out issue... I am hopeful for better results at the Mt. Laurel, NJ store tomorrow...
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I'm in Wilmington, DE. The only advantage getting from BestBuy is you get the money right away. We can get the promotion from everywhere because the promotion is run by Samsung, so I'm not sweating. I think BB stopped this globally for Verizon note 4, they removed the preorder option from the website, however, not for AT&T and others.

buhohitr said:
I'm in Wilmington, DE. The only advantage getting from BestBuy is you get the money right away. We can get the promotion from everywhere because the promotion is run by Samsung, so I'm not sweating. I think BB stopped this globally for Verizon note 4, they removed the preorder option from the website, however, not for AT&T and others.
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Verizon note 4 was never on the website for pre-order... i checked every single day for the past 3 weeks, so they did not remove anything, it was never there... and I am still betting on something wrong with the system... I am not waiting for a check from samsung that might not even come for 6-8 weeks, BB HAS TO HONOR THE ADVERTISEMENT CONSIDERING THEY ARE STILL PUTTING THAT FRIGGIN SIGN OUTSIDE EACH MORNING RIGHT NOW. I GUARANTEE YOU I GET THEM TO TAKE MY PRE ORDER ONE WAY OR ANOTHER. WATCH ME.

According to a Samsung chat I had yesterday, the $200 off the note 4 with a old phone DOES work when buying note 4 at full price. Just had a chat yesterday. Best buy did tell me it had to be upgrade but straight Samsung, they said it works full retain at Best Buy.
Sent from my VS985 4G using XDA Free mobile app

Full price should work, with caveat
So if you check out the fine-print on the best buy preorder site (can't post the link because I'm a lurker...) it does not say you have to sign a new 2-year agreement. There IS another Best Buy site that indicates "must be eligible for upgrade," but does NOT explicitly state that you have to sign a new agreement. I'll be picking up my pre-ordered full-price (no new contract) Verizon Note 4 tomorrow around noon Eastern, and hope they don't try to insist a new contract is necessary for the $200 trade-in deal (I am eligible for an upgrade, but want to keep my unlimited data). If they do, I'll be calling my state attorney general to complain. I am not a lawyer, but the fine print published online does not indicate a new carrier agreement is necessary, nor does it point to a location where such a statement is made.

sablazo said:
So if you check out the fine-print on the best buy preorder site (can't post the link because I'm a lurker...) it does not say you have to sign a new 2-year agreement. There IS another Best Buy site that indicates "must be eligible for upgrade," but does NOT explicitly state that you have to sign a new agreement. I'll be picking up my pre-ordered full-price (no new contract) Verizon Note 4 tomorrow around noon Eastern, and hope they don't try to insist a new contract is necessary for the $200 trade-in deal (I am eligible for an upgrade, but want to keep my unlimited data). If they do, I'll be calling my state attorney general to complain. I am not a lawyer, but the fine print published online does not indicate a new carrier agreement is necessary, nor does it point to a location where such a statement is made.
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Upgrade eligibility means your line is nearing the end of its service agreement and you qualify for subsidized pricing. Both youmention are saying the same thing. The promotion requires a 2 yr agreement and trade in of any working device in the best buy trade in system. I used to work for best buy as a mobile phones sales lead on and off over the years as s part time job.

I traded in my S5 today. Got $245 for it. I paid $250 for it off of Clist 3 weeks ago and got 2 otter box cases, 64GB micro SD card and two chargers so I can sell the cases and the chargers if I want. BestBuy matched Verizon's $699 price and I got $245 off instantly for my trade-in. Walked out the door paying $494. I have mine on the Verizon Allset prepaid plan.

No upgrade or new activation here and I got the $200 off plus they matched Verizon at $699 and the manager told me to keep my trade-in. He tried to pull that BS with upgrade but he changed his mind about 5 minutes later. Out the door at $482

wolfeyes30 said:
No upgrade or new activation here and I got the $200 off plus they matched Verizon at $699 and the manager told me to keep my trade-in. He tried to pull that BS with upgrade but he changed his mind about 5 minutes later. Out the door at $482
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Just curious. $699-$200=$499. How do you get out the door at $482?

alnova1 said:
Just curious. $699-$200=$499. How do you get out the door at $482?
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Sorry...I had the $50 gift card from pre-order. Actually $532 cuz the $50 was my money anyway. Shouldn't post when buzzed...sorry [emoji1]

wolfeyes30 said:
Sorry...I had the $50 gift card from pre-order. Actually $532 cuz the $50 was my money anyway. Shouldn't post when buzzed...sorry [emoji1]
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Oh ok. I thought somehow I may have gotten screwed.

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?

Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk

I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up

I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....

Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...

i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.

I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.

I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.

LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.

ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.

I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.

Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!

Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.

See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?

wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Click to collapse
Samsung promotion had nothing to do with Bestbuy preorder.

Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED

A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk

Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app

That's my thought. That's why I picked it up at the sprint store.

urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.