Anybody know yet if full price purchases are included, or upgrades only? No consistent answer from BB yet and not a peep from Samsung. More and more this seems like a "shoot from the hip" effort by Samsung with little thought other than a knee jerk response to try and stem the market-share bleeding due to the iPhone 6 and the iPhone Plus Bendy.
rushless said:
Anybody know yet if full price purchases are included, or upgrades only? No consistent answer from BB yet and not a peep from Samsung. More and more this seems like a "shoot from the hip" effort by Samsung with little thought other than a knee jerk response to try and stem the market-share bleeding due to the iPhone 6 and the iPhone Plus Bendy.
Click to expand...
Click to collapse
Hi there, @rushless - Please post questions in the Q&A section - thanks.
The $200 gift card only applies if you TRADE IN an existing smartphone. I don't believe it excludes phones purchased at full cost, but I'm not 100% certain.
The gift card is a Best Buy thing, so I'm not sure why you're expecting Samsung to chime in. Samsung is offering their own similar promotion, however. If you activate a new Note 4 and trade in an existing smartphone elsewhere, Samsung will cut you a check for $200 - $(trade in value of phone), provided you send them proof.
Samsung is working with best buy on this one, so we get the best buy $200 gift cert. Instead of the $200 rebate check.
That works for me, since we'll get the full purchase amount on our best buy credit cards, and will earn reward zone credits based on that amount. ($20 on two phones, I I'll turn around and just apply the gift cert. In store as a payment on our credit card once we complete the sale.
The deal only works with a two year contract. That is how the process works and was verified by Best Buy and how their sales system is set up. Samsung regional rep also confirmed that is how Best Buy is doing it.
Samsung also stated that is how it should work for everyone else, but by the way Samsung set the process up for the others, not sure how they can control that. Looks like Samsung is going to have a big cluster
fook on their hands.
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
sidthekid28 said:
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
Click to expand...
Click to collapse
Yes, confirmed, same thing happened here today. It kind of a surprise for both me and the sale guy.
sidthekid28 said:
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
Click to expand...
Click to collapse
I just checked online, and it looks like the preorders are blocked online as well now. could be they are sold out already, which is odd, because our local store has very few preorders.
I wonder if you could preorder at our store and have it moved to your local store?
Gareee said:
I just checked online, and it looks like the preorders are blocked online as well now. could be they are sold out already, which is odd, because our local store has very few preorders.
I wonder if you could preorder at our store and have it moved to your local store?
Click to expand...
Click to collapse
It HAS to be a technical problem!!! The manager I spoke to said each store has their own separate limit so I really doubt that is the issue here... I am going to be so pissed off if I don't get in on this promotion... the girl that helped me said they literally had like NO pre-orders so far... there is NO way this is a limit issue... Hopefully I will have better luck tomorrow and I will report back..
---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------
buhohitr said:
Yes, confirmed, same thing happened here today. It kind of a surprise for both me and the sale guy.
Click to expand...
Click to collapse
What is your location??? I tried today at the Deptford, NJ store... I find it weird that it happened to us both on the same day at almost the same exact time... this is leading me to believe it was a system issue and not a sell-out issue... I am hopeful for better results at the Mt. Laurel, NJ store tomorrow...
sidthekid28 said:
It HAS to be a technical problem!!! The manager I spoke to said each store has their own separate limit so I really doubt that is the issue here... I am going to be so pissed off if I don't get in on this promotion... the girl that helped me said they literally had like NO pre-orders so far... there is NO way this is a limit issue... Hopefully I will have better luck tomorrow and I will report back..
---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------
What is your location??? I tried today at the Deptford, NJ store... I find it weird that it happened to us both on the same day at almost the same exact time... this is leading me to believe it was a system issue and not a sell-out issue... I am hopeful for better results at the Mt. Laurel, NJ store tomorrow...
Click to expand...
Click to collapse
I'm in Wilmington, DE. The only advantage getting from BestBuy is you get the money right away. We can get the promotion from everywhere because the promotion is run by Samsung, so I'm not sweating. I think BB stopped this globally for Verizon note 4, they removed the preorder option from the website, however, not for AT&T and others.
buhohitr said:
I'm in Wilmington, DE. The only advantage getting from BestBuy is you get the money right away. We can get the promotion from everywhere because the promotion is run by Samsung, so I'm not sweating. I think BB stopped this globally for Verizon note 4, they removed the preorder option from the website, however, not for AT&T and others.
Click to expand...
Click to collapse
Verizon note 4 was never on the website for pre-order... i checked every single day for the past 3 weeks, so they did not remove anything, it was never there... and I am still betting on something wrong with the system... I am not waiting for a check from samsung that might not even come for 6-8 weeks, BB HAS TO HONOR THE ADVERTISEMENT CONSIDERING THEY ARE STILL PUTTING THAT FRIGGIN SIGN OUTSIDE EACH MORNING RIGHT NOW. I GUARANTEE YOU I GET THEM TO TAKE MY PRE ORDER ONE WAY OR ANOTHER. WATCH ME.
According to a Samsung chat I had yesterday, the $200 off the note 4 with a old phone DOES work when buying note 4 at full price. Just had a chat yesterday. Best buy did tell me it had to be upgrade but straight Samsung, they said it works full retain at Best Buy.
Sent from my VS985 4G using XDA Free mobile app
Full price should work, with caveat
So if you check out the fine-print on the best buy preorder site (can't post the link because I'm a lurker...) it does not say you have to sign a new 2-year agreement. There IS another Best Buy site that indicates "must be eligible for upgrade," but does NOT explicitly state that you have to sign a new agreement. I'll be picking up my pre-ordered full-price (no new contract) Verizon Note 4 tomorrow around noon Eastern, and hope they don't try to insist a new contract is necessary for the $200 trade-in deal (I am eligible for an upgrade, but want to keep my unlimited data). If they do, I'll be calling my state attorney general to complain. I am not a lawyer, but the fine print published online does not indicate a new carrier agreement is necessary, nor does it point to a location where such a statement is made.
sablazo said:
So if you check out the fine-print on the best buy preorder site (can't post the link because I'm a lurker...) it does not say you have to sign a new 2-year agreement. There IS another Best Buy site that indicates "must be eligible for upgrade," but does NOT explicitly state that you have to sign a new agreement. I'll be picking up my pre-ordered full-price (no new contract) Verizon Note 4 tomorrow around noon Eastern, and hope they don't try to insist a new contract is necessary for the $200 trade-in deal (I am eligible for an upgrade, but want to keep my unlimited data). If they do, I'll be calling my state attorney general to complain. I am not a lawyer, but the fine print published online does not indicate a new carrier agreement is necessary, nor does it point to a location where such a statement is made.
Click to expand...
Click to collapse
Upgrade eligibility means your line is nearing the end of its service agreement and you qualify for subsidized pricing. Both youmention are saying the same thing. The promotion requires a 2 yr agreement and trade in of any working device in the best buy trade in system. I used to work for best buy as a mobile phones sales lead on and off over the years as s part time job.
I traded in my S5 today. Got $245 for it. I paid $250 for it off of Clist 3 weeks ago and got 2 otter box cases, 64GB micro SD card and two chargers so I can sell the cases and the chargers if I want. BestBuy matched Verizon's $699 price and I got $245 off instantly for my trade-in. Walked out the door paying $494. I have mine on the Verizon Allset prepaid plan.
No upgrade or new activation here and I got the $200 off plus they matched Verizon at $699 and the manager told me to keep my trade-in. He tried to pull that BS with upgrade but he changed his mind about 5 minutes later. Out the door at $482
wolfeyes30 said:
No upgrade or new activation here and I got the $200 off plus they matched Verizon at $699 and the manager told me to keep my trade-in. He tried to pull that BS with upgrade but he changed his mind about 5 minutes later. Out the door at $482
Click to expand...
Click to collapse
Just curious. $699-$200=$499. How do you get out the door at $482?
alnova1 said:
Just curious. $699-$200=$499. How do you get out the door at $482?
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Click to collapse
Sorry...I had the $50 gift card from pre-order. Actually $532 cuz the $50 was my money anyway. Shouldn't post when buzzed...sorry [emoji1]
wolfeyes30 said:
Sorry...I had the $50 gift card from pre-order. Actually $532 cuz the $50 was my money anyway. Shouldn't post when buzzed...sorry [emoji1]
Click to expand...
Click to collapse
Oh ok. I thought somehow I may have gotten screwed.
Related
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Click to expand...
Click to collapse
garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Click to expand...
Click to collapse
On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.
x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Click to expand...
Click to collapse
I got the same info x2h but, i was also told 5000+ units have already arrived.
To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.
Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Click to expand...
Click to collapse
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
Click to expand...
Click to collapse
Cancelled my preorder online. It's very easy, credit to AT&T LOL.
Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
Click to expand...
Click to collapse
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse
I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse
x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
Click to expand...
Click to collapse
Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.
I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.
well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.
OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43
You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Howdy,
Noob here, looking to get a Note 2, but need a little advice to make sure I'm not overlooking something.
Background:
I currently have a Galaxy S II that is way too sluggish and frustrating (was my first smart phone, purchased a year ago).
I’m with T-mobile on their “value plan” and have about a year left on my contract. I’ve been with them for over 10 years.
Options:
Is my only option to pretty much pay for a Note 2 at full price ($650)? I cannot find any deals online for a SGH-T889. The guy at the T-mobile store said it wouldn't even make a difference if my contract was up or not -- price for the phone would be the same. Wow.
Any ideas?
I suppose I could try to call their customer retention line but I feel like they are not going to do much for me, since I’m pretty powerless – being locked into a contract with a year left. I really don’t want to leave T-mobile anyway.
The only other thing I can think of...: It sounds like there is probably going to be a rebate sale on Valentines day, but there are no details out yet – just grand speculation that there's going to be a big sale. Does anyone know if to qualify for one of their rebates, you typically have to be out of contract? I'm guessing "yes".
I also looked on craigslist and eBay for used Note 2s, but apparently people think they are made out of gold – barely discounted. For the price they are asking I’d just rather purchase new.
Thanks for the help.
-Nate
first of all, you ask in the wrong section because this is General section...your question should be in T-Mobile Galaxy Note II Q&A, Help & Troubleshooting Section
"The guy at the T-mobile store said it wouldn't even make a difference if my contract was up or not -- price for the phone would be the same." i think this isnt right because as a value plan customer you have the right to upgrade your phone anytime and when your 22 months is up you will receive discount to upgrade your phone with lowest price.
i get my note 2 for only $180 with renew 2 years contract at a retail store. you should try to check the price around those retail stores.
Thanks man.
You get a deep discount at the end of your contract and you are on a "value" plan? Or are you on a "classic" plan?
Regardless, if I don't want to wait that long, I'm pretty much stuck paying full price, right?
PS -- Sorry if this was the incorrect area; feel free to move post
Value plan you pay full price with money up front then $20 payments a month after.
Sent from my SGH-T889 using xda premium
I ran into the same thing. On the value plan, you pay retail, but in payments. So you would probably have 200-300 down and 20/mo if you have the available credit on your account. You can upgrade anytime, price is always the same. I am on prepaid ($30/mo 5GB is hard to beat if you don't want lots of minutes). I did the math and figured that I would break even paying out of pocket full price in less than a year. That's worth it to me to save up for a while. At the end of the day, it's up to you. I'm loving the Note2, excellent device. Even better if TMO really does drop LTE as fast as they plan to.
They are just trying to boost there sales rate for personal promotions thats why I hate tmobile sales man they always try to push you into something ur not sure about well just look into it buddy
Sent from my SGH-T889 using xda app-developers app
Even with the payment plan, you essentially just pay full price for the phone. There's another option though. You could try going through craigslist or ebay if you trust them. You would save a little plus tax but the down side is that they could report the phone as missing. But in my experience of buying phones off craigslist, or never happened to me. You just have to find a reliable seller. I bought my t mobile note 2 off CL around 2 weeks ago for $400 brand new in box. The seal was still on the box and I tried my sim to make sure it worked and it did. If you go through ebay, you would have buyer protection though ebay, so if anything goes wrong you could dispute with ebay. Buying from ebay would also allow you to buy insurance for your phone through a third party. Square trade is a good company to get the insurance from.
natesi,
The Tmobile rep was right, you are going to more or less pay full regardless of the timing of your purchase. You are on the "Value" plan, pure and simple, its a service only plan and its bare bone. Other plans allows you to get a discount (subsidized priced) phone, but the trade off is higher plan prices.
dandn0ten said:
i think this isnt right because as a value plan customer you have the right to upgrade your phone anytime and when your 22 months is up you will receive discount to upgrade your phone with lowest price.
i get my note 2 for only $180 with renew 2 years contract at a retail store. you should try to check the price around those retail stores.
Click to expand...
Click to collapse
That's not correct. Phones are not subsidized on Value Plans. On a Classic Plan, yes. Value Plans require you pay full price for the phone - half down, and $20 a month.
I got a quick question im on tmobile sold my tmobile s3 I haf first got on contract with tmobile and now I got a note 2 just a few weeks ago used but like new I had callef tmobile about my payments and they seen my sim was registered as a note 2 the rep on the phone said by the way u have a great phone the note 2 is awesome well the bottom line is the phone is absolutely clean esn and imei since im using I with tmobile 4g $70 wanted to know if tmobile would let me get the unlock code for my note or do I have to wait a few months ive been with them since august of 2012
Sent from my SGH-T889 using xda app-developers app
Look on wirefly. Com and amazon, they always have deals popping up for the GNote2. Use the islickdeals app to help ur search.
Sent from my SGH-T889 using XDA Premium HD app
Im on a classic plan and was 18 months into my contract and they ended up giving me the note 2 for 200 w/ 1 free month back in October. They call it an early upgrade program
Ops sorry guys that was my mistake I was confusing between value plan and classic plan and as i checked my status im on classic plan so thats why I got the phone for cheap price xP
sent from t889 running jedix8
if you can wait a few months to see what the gs4 and gn3 are about may be a good idea?
Thanks everyone, I appreciate all the feed back -- it helped a lot!!! Seriously.
I went into the T-mobile store (again) and asked about the upcoming Valentines Day sale. The sales associate said that to get the rebates you don’t normally have to be out of contract – you just have to *extend* (renew) your contract.
I’m not sure if he is correct or not, but I HOPE so.
Last year, they were giving a couple hundred off phones (with rebates), so although it will be really painful to wait longer, I think I will hold off until I find out what kind of deals they are going to have on the Valentines Day sale.
Unless, that is, I can find a good deal on one sooner. I’ll keep my eyes peeled.
PS -- the "Captcha" on this site is hard!!!
FIREONHIGH said:
if you can wait a few months to see what the gs4 and gn3 are about may be a good idea?
Click to expand...
Click to collapse
Hmmm... I was thinking about that...
The GS4 is expected in the US around the end of April/May, right?
And the GN3? I was thinking around Sept - Dec release, although I just saw these articles, stating possibly at the end of February (???). That seems insanely soon though, for a phone that just got released not too long ago. Or maybe not?
I'd show you the links I'm referring to, but I'm being blocked from doing so because I don't have 10 posts yet (lame).
The other thing is, the Note 3 will supposedly have a 6.3 inch screen?! Doesn't that seem a tad on the too-large side?
How credible do you think a February-ish release date is for the Note 3, and how soon before it goes on sale in the US, you think?
natesi said:
Thanks everyone, I appreciate all the feed back -- it helped a lot!!! Seriously.
I went into the T-mobile store (again) and asked about the upcoming Valentines Day sale. The sales associate said that to get the rebates you don’t normally have to be out of contract – you just have to *extend* (renew) your contract.
I’m not sure if he is correct or not, but I HOPE so.
Last year, they were giving a couple hundred off phones (with rebates), so although it will be really painful to wait longer, I think I will hold off until I find out what kind of deals they are going to have on the Valentines Day sale.
Unless, that is, I can find a good deal on one sooner. I’ll keep my eyes peeled.
PS -- the "Captcha" on this site is hard!!!
Click to expand...
Click to collapse
He was correct. Any of the T-Mobile sales are for existing and new customers. If you're on value, you can just buy it on EIP (payments) and still qualify for the rebate regardless of contract tenure. I'd put my money on $0 down after rebate being the sale for V-Day.
hmmm.... I just saw a Samsung Galaxy "next big thing" Super Bowl ad/video on youtube.
What could they possibly be announcing besides the Note 3, if that is suppose to ship before the S4?
natesi said:
hmmm.... I just saw a Samsung Galaxy "next big thing" Super Bowl ad/video on youtube.
What could they possibly be announcing besides the Note 3, if that is suppose to ship before the S4?
Click to expand...
Click to collapse
Why would the GN3 ship before the GN4? the GN2 is not even 6 months out yet. The GN3 is approaching a year. My guess is this rumor is actually caused by the note 8.0 which will likely be made official at MWC.
---------- Post added at 04:48 PM ---------- Previous post was at 04:29 PM ----------
Classick206 said:
He was correct. Any of the T-Mobile sales are for existing and new customers. If you're on value, you can just buy it on EIP (payments) and still qualify for the rebate regardless of contract tenure. I'd put my money on $0 down after rebate being the sale for V-Day.
Click to expand...
Click to collapse
Boy do I hope that's true. I passed on the Christmas Sale because it was only $100 down and not $0 down. I'm holding out hope that the V-Day sale goes down to $0. If not though, they will surely at least match the Christmas sale with $100 down. I think I'll pull the trigger at that point. There will likely be another sale for the Value Plan only transition, but I don't know if I can wait that long.
Info for you
Poke_N_PDA said:
Why would the GN3 ship before the GN4? the GN2 is not even 6 months out yet. The GN3 is approaching a year. My guess is this rumor is actually caused by the note 8.0 which will likely be made official at MWC.
Click to expand...
Click to collapse
Yeah, I know it is weird that the Note 3 would come out so soon -- I'm just going by what I read in a few articles yesterday.
LIke I said, I cannot post links yet -- not my fault -- I don't have a high enough post count.
Here's how you can find some articles that talks about the possible unvailing later this month:
Google "Note 3 release date"
Click on the first news article from PC Tablet "Samsung Galaxy Note 3 Release Date Could be at Mobile World Congress 2013!"
Then maybe the fourth result down by Trusted Reviews, "Samsung Galaxy Note 3 rumours point to 6.3-inch octa-core handset"
And others...
Google customizes search results so your ordering may be different than mine, but you should be able to find those articles with the info I have specified.
It's all speculation of course.
But what would Samsung Mobile be running an expensive Super Bowl ad for, with major celebrities??? What could be that big -- seriously? The SIII is too old to be pushing so hard. What else could it be?
I guess we'll find out on Sunday.
But man, it is taking every ounce of strength I have to not go buy a Note 2 right now.
Hello, I noticed today that the retail price of T-Mobile's Galaxy S4 has dropped from $629.99 to $579.99. Is this going to be the new price and for how long? Or is this just the Fathers day discount price. Thanks
Fazeh said:
Hello, I noticed today that the retail price of T-Mobile's Galaxy S4 has dropped from $629.99 to $579.99. Is this going to be the new price and for how long? Or is this just the Fathers day discount price. Thanks
Click to expand...
Click to collapse
I don't know the answer, but if this is the new price, I wonder if I'd be able to get the difference refunded since I only bought mine 7 days ago.
Also: Grammar; not grammer. :highfive:
caffeineighted said:
I don't know the answer, but if this is the new price, I wonder if I'd be able to get the difference refunded since I only bought mine 7 days ago.
Also: Grammar; not grammer. :highfive:
Click to expand...
Click to collapse
Hopefully it stays at $579.99, T-Mobile didn't have any -$50 comment on the price, so the SRP should be solid.
seems like prices changed
http://www.tmonews.com/2013/06/t-mo...to-99/?utm_source=dlvr.it&utm_medium=facebook
I just got off the phone with T Mobile customer service and asked about this and they told me it is a price drop and not a limited time promotional offer.
But TMoNews is now saying that it's a limited time offer that runs through July 13th. I have a feeling that the promotion was jus tworded poorly and even their customer service people didn't understand how it was originally intended.
Update from TMoNews (See post above for link)
This limited-time promotion is available starting today, June 12, through July 13, 2013, and allows consumers to get the device for less upfront at activation than at the other major national carriers.
Bear in mind that the $579 total cost is with the purchase of an eligible plan. I don't think you can just walk into a T Mobile store and buy one for $579 outright. But I did confirm with customer service that any of the new Value Plans are considered qualifying plans. And that's great for me because my contract expires on June 22nd and I'm switching to the Value Plan and buying the S4 that day!
Also, just worth noting for fun that when I got to that TMoNews.com article there is a giant ad for Sprint at the bottom. Gotta love web ads!
Skipjacks said:
I just got off the phone with T Mobile customer service and asked about this and they told me it is a price drop and not a limited time promotional offer.
But TMoNews is now saying that it's a limited time offer that runs through July 13th. I have a feeling that the promotion was jus tworded poorly and even their customer service people didn't understand how it was originally intended.
Update from TMoNews (See post above for link)
This limited-time promotion is available starting today, June 12, through July 13, 2013, and allows consumers to get the device for less upfront at activation than at the other major national carriers.
Bear in mind that the $579 total cost is with the purchase of an eligible plan. I don't think you can just walk into a T Mobile store and buy one for $579 outright. But I did confirm with customer service that any of the new Value Plans are considered qualifying plans. And that's great for me because my contract expires on June 22nd and I'm switching to the Value Plan and buying the S4 that day!
Also, just worth noting for fun that when I got to that TMoNews.com article there is a giant ad for Sprint at the bottom. Gotta love web ads!
Click to expand...
Click to collapse
Spoke to account services (retention) about this and it is in fact only going on till July 13th and they cannot give me an adjustment. I would have to return the phone first then I can buy the phone again to get it for that price. It's really stupid if you ask me as it will probably take close to a month or more for me to get a credit and by then the offer will no longer be available. Any one else have any luck getting adjustments?
BTW when you guys call, immediately ask for retention or accounts services as anyone else do not have a clue about anything..specially customer service. Just lie and say you want to cancel or something in your account is wrong.
aznmode said:
Spoke to account services (retention) about this and it is in fact only going on till July 13th and they cannot give me an adjustment. I would have to return the phone first then I can buy the phone again to get it for that price. It's really stupid if you ask me as it will probably take close to a month or more for me to get a credit and by then the offer will no longer be available. Any one else have any luck getting adjustments?
BTW when you guys call, immediately ask for retention or accounts services as anyone else do not have a clue about anything..specially customer service. Just lie and say you want to cancel or something in your account is wrong.
Click to expand...
Click to collapse
Did you pay for the phone with a major credit card?
Some cards come with price match guarentees even if the retailers don't. So that if something goes on sale after you bought it the card company or the bank that issues it will refund the difference even if the store won't.
It's certainly worth a call to your credit card company to ask. Worst they can say is no.
haha i got the phone on june 11 the next day the price drops $50 (thats how much tax was) :laugh:
I called tmobile and they said I needed to return the phone and they would ship me a new one in 2-3 days for $579.00. That won't work as I can not be without a phone for that time. He said to go to store where I bought and they may be able to refund and re-ring at $579 and keep my phone. Will post tomorrow outcome.
Ian B
$549 here:
http://slickdeals.net/permadeal/969...-black-or-white-screen-protectors-car-charger
Weird NBC sells phones now. Not a bad deal at all.
This doesn't apply to prepaid does it? The reason I ask is that I don't have a valid ID with which to perform a credit check in order to qualify for the "value plans" to buy the phone post-paid.
I hope I can go to T-Mobile and buy the GS4 for this price and then put it on their $30 prepaid. Has anyone found out if this price is only for their postpaid or if I can buy the phone outright and then use it on prepaid?
Thanks
Mr Ian B said:
I called tmobile and they said I needed to return the phone and they would ship me a new one in 2-3 days for $579.00. That won't work as I can not be without a phone for that time. He said to go to store where I bought and they may be able to refund and re-ring at $579 and keep my phone. Will post tomorrow outcome.
Ian B
Click to expand...
Click to collapse
Curious to this outcome. Mine said if I brought it back I would have to pay a $50 restocking fee. The kid on the phone was a real D-bag.
Suchomimus said:
This doesn't apply to prepaid does it? The reason I ask is that I don't have a valid ID with which to perform a credit check in order to qualify for the "value plans" to buy the phone post-paid.
Click to expand...
Click to collapse
I'm pretty sure you have to get a post paid plan to get the lower price. The offer is pretty clear that is applies with the qualifying plans.
But I'm also sure a T Mobile store will gladly sell you one for full price and set you up with a pre paid plan.
Sent from your phone. You should be careful where you leave that thing.
Skipjacks said:
I'm pretty sure you have to get a post paid plan to get the lower price. The offer is pretty clear that is applies with the qualifying plans.
But I'm also sure a T Mobile store will gladly sell you one for full price and set you up with a pre paid plan.
Sent from your phone. You should be careful where you leave that thing.
Click to expand...
Click to collapse
I had planned to buy the phone online or over the phone. Who knows, maybe I can try and negotiate my way to the $580 for the phone and a $30 prepaid plan.
jkuczy16 said:
I hope I can go to T-Mobile and buy the GS4 for this price and then put it on their $30 prepaid. Has anyone found out if this price is only for their postpaid or if I can buy the phone outright and then use it on prepaid?
Thanks
Click to expand...
Click to collapse
YMMV, some people have be enable to and others struck out. Try several tmobile stores in your area. Call first to save time and get their name.
Ian B
---------- Post added at 12:58 PM ---------- Previous post was at 12:54 PM ----------
Suchomimus said:
I had planned to buy the phone online or over the phone. Who knows, maybe I can try and negotiate my way to the $580 for the phone and a $30 prepaid plan.
Click to expand...
Click to collapse
Phone listed at $580 on their website, see if u can buy and select $30 prepaid plan the same time. If not see if you can buy online phone, order activation sim kit, and activate plan online when u get sim card.
Ian B
Target sells the $10 micro sim act kits for $10.00
---------- Post added at 01:03 PM ---------- Previous post was at 12:58 PM ----------
stevessvt said:
Curious to this outcome. Mine said if I brought it back I would have to pay a $50 restocking fee. The kid on the phone was a real D-bag.
Click to expand...
Click to collapse
Store could not do it because postpaid account in which phone was bought was closed since I ported to prepaid $30 plan. Called tmobile customer service and spoke w supervisor. She could not honor price difference since they change prices daily and do not price match within 30 days of purchase date. The don't even match their own price. May try online chat later tonight as last attempt. Something does not sound right here? Any suggestions??
Ian B
Skipjacks said:
Did you pay for the phone with a major credit card?
Some cards come with price match guarentees even if the retailers don't. So that if something goes on sale after you bought it the card company or the bank that issues it will refund the difference even if the store won't.
It's certainly worth a call to your credit card company to ask. Worst they can say is no.
Click to expand...
Click to collapse
Thanks will try that route.
just got back from the Tmob store.... it was a bit of a hastle....
first i called the 800 number but they said as i bought the phone in a store i needed to go back there.
the store then said they didnt sell them for the discounted price so sry....
called another store in a nearby town, they said sure we have it for the new price.
WTF
called back to the original store and they said sry ... come down with your reciept.
got off work ... went home got reciept.. drove to store (yesterday) and they said.. oh sry you already did an exchange (bad phone) you need a manager. I say sure wheres a manager.. they said you need to come back before 5.. oh and by the way tomorrow is your last day (30 days ).
sooooo come back today... and they are like we need to exchange the phone... im like seriously... just try without exchanging first please.
so it finally worked but geez they dont make it easy.....
wow you went to hell and back for that discount. Glad you got it. I bought mine online so calling retention is my only option.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
If your phone has issues and get a replacement like I did then you will get charged $99 for it and get a refund for the previous $149 purchase one they receive the phone.
Sent from my SGH-M919 using Tapatalk 4 Beta
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
Click to expand...
Click to collapse
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
Click to expand...
Click to collapse
I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Click to expand...
Click to collapse
Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Click to expand...
Click to collapse
Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Costco is not giving loaner phones.
ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Click to expand...
Click to collapse
Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
Click to expand...
Click to collapse
Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622
Got a canned email from that one executive saying someone will be in contact with me soon.
ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
Click to expand...
Click to collapse
Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.
I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.
Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.
Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?
Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
Click to expand...
Click to collapse
The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
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Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.
Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.
I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
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