Related
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
Click to expand...
Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
Click to expand...
Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Click to expand...
Click to collapse
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Click to expand...
Click to collapse
What's it doing? That may affect how you approach.
The Root said:
What's it doing? That may affect how you approach.
Click to expand...
Click to collapse
GPS isn't working for me (it's totally dead.) I've tried all of the fixes and returning to stock.
bl8zeone360 said:
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
Click to expand...
Click to collapse
I've got my old Epic 4G in the drawer, I may have to bring this bad boy back out for now.
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
VikingoRMCF said:
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
Click to expand...
Click to collapse
If it's repaired is there a deductible? Sorry, the way you worded it sounds like that.
Sorry, repairs don't cost you a dime.
There are two service plans, both cover repairs, one covers accidental damage w/ a deductible.
You pay a deductable. $100. If they deem it unfixable or too many broken things they will replace it. However for me it took a whole week. Best thing however is j can give it to a radio shack store and they will send it out for you. Secondly. U can get store credit equal to ur phone value later down the line. Like say the Galaxy S IV comes out if j vet where I'm going with this
Sent from a Galaxy SIII presented by Sprint.
So, in summary...is it a good choice to take this program over Asurion? Asurion deductible is $150 vs $100 from Radioshack and $10 monthly fee vs $7.49.
I think I have a window still to apply the radioshack insurance, but wasn't sure if it was a good deal or not :/
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
Radio shack won't cover lost or stolen tho. Have to have the device to claim....only fallback really
Hopefully they'll send an S3, an EVO would piss me the fu¢k off.
Overstew said:
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
Click to expand...
Click to collapse
Sent from my SPH-L710 using xda premium
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Yeah this is why I have Sprint TEP. More expensive yes but they replace for free if you have issues with gps and other stuff. Obviously if the device is physically damaged they will tell you to go to asurion.
air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Yeah, but I got the device on July 1st. Also, Assuraunt (Radioshack's 3rd party insurance), shipped the phone and it is to arrive at my house today by 4:30pm. I have work at 4:00 so it's going to be a long day. lol
I'll let you guys know if it's an SIII or Evo. :'-(
It's a brand new SIII. Complete with a new battery, too. Awesome.
How long does it take to get a replacement for a cracked screen? Mine cracked last night and taking it to best buy Thursday morning.
Sent from my SPH-L710 using xda app-developers app
It takes 3 days. Plus $50 deposit for a donor phone which u get back once u get ur phone. Also make sure ur unrooted and back to stock. They will be able to tell and don't want the insurance people to send it back unfixed due to this. I know its stupid but that's the facts.
XDA Moderator
The Best Buy by me and most I have heard of do not care if you are rooted or not and recently removed the $50 deposit requirement for the loaner phone. I have gotten replacements in 2 business days here but I have heard of some Best Buys actually giving replacements for physical damage on the spot but YMMV.
kennyglass123 said:
The Best Buy by me and most I have heard of do not care if you are rooted or not and recently removed the $50 deposit requirement for the loaner phone. I have gotten replacements in 2 business days here but I have heard of some Best Buys actually giving replacements for physical damage on the spot but YMMV.
Click to expand...
Click to collapse
Wow that's new to me. I took mine in about 3 months ago and they asked me to unroot it and wanted a deposit. I was pissed and haven't gotten it fixed yet cause of it lol
XDA Moderator
Why would they look for root or in the clockmod if it comes in for a cracked screen? Sounds like they are going through the phone for no reason it what I would say.
Sent from my SPH-L710 using xda app-developers app
derrickmd18 said:
Why would they look for root or in the clockmod if it comes in for a cracked screen? Sounds like they are going through the phone for no reason it what I would say.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Well the girl looked at my phone andsaw that I was running ics on it which is not released for my phone. She knows of xda and asked if it was custom. I didn't lie. She said she needed to ask her manager. He said as a precaution they rec I unroot and return to stock so they wouldn't send it back
XDA Moderator
Ok. Mine is rooted just so I could run wifi ther
Sent from my SPH-L710 using xda app-developers app
My screen was cracked, and they didnt have any replacements for it, and it was on back order. So the best buy associate went ahead and ordered me a new one without having my old one. When the new one came in, I cleared the triangle counter and unrooted my phone and exchanged. Best replacement program ever.
I have best buy insurance and the other day I was walking around in best buy, dropped my phone and cracked the screen. I walked over to the mobile kiosk thing, rooted and all, and they accepted it no problem.
The guy told me the company couldn't give the slightest poop that it was rooted or the flash counter was tripped. Best Buy doesn't mind a bit.
Btw, they did make me pay the 50 dollars for the loaner phone, but i brought it back after activating my old evo 3d and got my 50 bucks back.
codyisnottanner said:
I have best buy insurance and the other day I was walking around in best buy, dropped my phone and cracked the screen. I walked over to the mobile kiosk thing, rooted and all, and they accepted it no problem.
The guy told me the company couldn't give the slightest poop that it was rooted or the flash counter was tripped. Best Buy doesn't mind a bit.
Btw, they did make me pay the 50 dollars for the loaner phone, but i brought it back after activating my old evo 3d and got my 50 bucks back.
Click to expand...
Click to collapse
This is good to know. I need to return mine and I'm rooted. Thanks!
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
Click to expand...
Click to collapse
They should send you the new phone first. And then your supposed to ship the old one back to them.
Sent from my Galaxy Nexus using xda premium
If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
You have to send the phone back or they'll charge you for it..
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
Sent from my SGH-T999 using Tapatalk 2
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
I think they charge it to your cell phone bill if you don't send it back
Sent from my SGH-T999 using xda app-developers app
I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.
jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
Click to expand...
Click to collapse
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Hence the reason deductubles are increasing
Sent from my SGH-T999 using xda premium
Thanks for committing fraud you guys. You rock!
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Sent from my SGH-T999 using Tapatalk 2
Where are some good places that sell batteries for this phone?
I tried calling Samsung for a replacement, but they want me to send in my battery first, along with a receipt of the purchase before getting a replacement. Like I still have the receipt. Has this happened to anyone before while trying to get a replacement?
Amazon, ebay, Google...
Sent from my SPH-D710 using xda app-developers app
Anker batteries on Amazon.
graydiggy said:
Amazon, ebay, Google...
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Was just wondering if there was any other places that people know of good selling sites other then Amazon, eBay, NewEgg and such.
prmax said:
Anker batteries on Amazon.
Click to expand...
Click to collapse
They last pretty well?
Saw this and thought it was a good deal http://www.amazon.com/Anker-Batteri...purpose/dp/tech-data/B005HBH1R2/ref=de_a_smtd
I bought this one from Amazon.com earlier this month
It's about $20
I've been using it ever since then, and it lasts all day, sometimes more. It all depends on usage, of course. I'm running 3/25 Wild For the Night, and I get about 2 Bars Service, Wifi On. Last time I checked I ran the battery to 4 Percent after about 22 hours, I think.
SeanK_ said:
Was just wondering if there was any other places that people know of good selling sites other then Amazon, eBay, NewEgg and such.
They last pretty well?
Saw this and thought it was a good deal http://www.amazon.com/Anker-Batteri...purpose/dp/tech-data/B005HBH1R2/ref=de_a_smtd
Click to expand...
Click to collapse
I previously purchased a single Anker with charger and it's been great. I just received the pkg you linked to with 2 batteries and charger (arrived yesterday). I need the extra batteries because my office gets such a poor signal that I burn through batteries quickly. Also, I'm taking a long trip this summer and didn't want to be caught w/o power. Anker is great. They have good customer service. For less than $25 for 2 good batteries and a very versatile charger, you can't go wrong.
The charger does take a bit to get used to, and I've read reviews of people breaking them. I've never had an issue. It's great because you can plug the charger into the wall and charger a battery. While that's charging, you can add a USB cable and attach it to your phone. I've also plugged a USB cable into it from my car charger to charge a spare battery.
I bought a $3.48 no name 2100 mAh battery off of eBay like 8 months ago. Still going strong, and slim like the original. Ask me, buying a battery is a gamble no matter where you get it. Good luck on your hunt.
Sent from my SPH-D710 using xda premium
SeanK_ said:
Where are some good places that sell batteries for this phone?
I tried calling Samsung for a replacement, but they want me to send in my battery first, along with a receipt of the purchase before getting a replacement. Like I still have the receipt. Has this happened to anyone before while trying to get a replacement?
Click to expand...
Click to collapse
You do not need a receipt. Sprint customer service are idiots and have no training, they learn all on the job and reading from a script. The turn over rate is atrocious. That's why no one seems to ever know what they are doing. All they have to do is look up the date of when the phone was activated and if it was less then a year u are still under warranty. Call And tell them u want a replacement. They send one out to u with a envelope to send your old one back. If they don't get your old one back in so many days they will charge u for the new battery. Its super simple. I have done it that way a couple times.
Sent from my SPH-L900 using xda app-developers app
I personally went to a Sprint corporate store and they gave me a replace E4GT battery for free. Pretty sure I was outside warranty (had since release date) but I have the TEP if that matters.
Gave me one no problem.
flight01 said:
You do not need a receipt. Sprint customer service are idiots and have no training, they learn all on the job and reading from a script. The turn over rate is atrocious. That's why no one seems to ever know what they are doing. All they have to do is look up the date of when the phone was activated and if it was less then a year u are still under warranty. Call And tell them u want a replacement. They send one out to u with a envelope to send your old one back. If they don't get your old one back in so many days they will charge u for the new battery. Its super simple. I have done it that way a couple times.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
This is Samsung. I haven't talked with Sprint yet, they keep telling me to go to Samsung when I had to get my phone replaced. I was told that I should go to Samsung for warranty issues, but I guess I'll call Sprint and have them send my sister and I a new battery.
puch0021 said:
I personally went to a Sprint corporate store and they gave me a replace E4GT battery for free. Pretty sure I was outside warranty (had since release date) but I have the TEP if that matters.
Gave me one no problem.
Click to expand...
Click to collapse
I don't have TEP and haven't had it for about three years now, never really needed it.
Sprint does warranty repair and replacements for Samsung. The sprint repair stores don't like to because they do not get reimbursed for work right a way. They have to submit a invoice to get paid by the manufacturer basically. I'm skipping over a lot of steps but that's the gist. So yes sprint stores can and will do warranty stuff. I have found it easier to actually call and talk to sprint tech support.
Sent from my SPH-L900 using xda app-developers app
flight01 said:
Sprint does warranty repair and replacements for Samsung. The sprint repair stores don't like to because they do not get reimbursed for work right a way. They have to submit a invoice to get paid by the manufacturer basically. I'm skipping over a lot of steps but that's the gist. So yes sprint stores can and will do warranty stuff. I have found it easier to actually call and talk to sprint tech support.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
What are those steps?
I also bought those batteries I posted in one of my posts as a backup, but still want the battery replaced. Samsung and Sprint are really getting annoying, cant wait to ditch these two companies and go to HTC.
SeanK_ said:
What are those steps?
I also bought those batteries I posted in one of my posts as a backup, but still want the battery replaced. Samsung and Sprint are really getting annoying, cant wait to ditch these two companies and go to HTC.
Click to expand...
Click to collapse
Call sprint and tell them of your issue. They will tell you that they will replace the battery and put in a ticket. When you take it to a sprint store, they have to do it since you were already told that it would be replaced.
Now to really sell it to the sprint tech on the phone, tell them that you used a battery from a friends E4GT for a few days while they waited for a replacement device and had no issues with that battery.
Sent from my SPH-D710 using xda premium
graydiggy said:
Call sprint and tell them of your issue. They will tell you that they will replace the battery and put in a ticket. When you take it to a sprint store, they have to do it since you were already told that it would be replaced.
Now to really sell it to the sprint tech on the phone, tell them that you used a battery from a friends E4GT for a few days while they waited for a replacement device and had no issues with that battery.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I've told this same story to five different people (including manager) who said since you don't have TEP we aren't able to do anything. I told them sure you can, I've gotten a replacement phone free of charge without TEP. I did go through Samsung though with their warranty and will see what comes back, but I need to redo this for my sister who has a bad battery too.
I always hate going to Sprint Stores because they are useless. Last time I needed something done was when the touch pad was defective and both Sprint and Samsung confirmed it and would fix it for free, none of the stores knew about it, had to call Customer Service again and they called the store and explained everything, after that they didn't even test the phone and just fixed the screen.
SeanK_ said:
I've told this same story to five different people (including manager) who said since you don't have TEP we aren't able to do anything. I told them sure you can, I've gotten a replacement phone free of charge without TEP. I did go through Samsung though with their warranty and will see what comes back, but I need to redo this for my sister who has a bad battery too.
I always hate going to Sprint Stores because they are useless. Last time I needed something done was when the touch pad was defective and both Sprint and Samsung confirmed it and would fix it for free, none of the stores knew about it, had to call Customer Service again and they called the store and explained everything, after that they didn't even test the phone and just fixed the screen.
Click to expand...
Click to collapse
If your phone/battery is less then a year old they have to do it for you no matter if u have tep or not. Just call first like poster above said and they will put a ticket in for your local repair store. If it's more then a year, you are out side of warranty and will have to pay full price for a battery. Which can very a little from store but does come with a year warranty.
Sent from my SPH-L900 using xda app-developers app