Develop Bugs

Insurance worth having

Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.

bbolton_98 said:
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
Click to expand...
Click to collapse
Square Trade is amazing, been using them since my Nexus One

I would recommend contacting your homeowner insurance company and get a separate rider to cover your phone. I have a policy that covers my phone, my dslr and my bicycles. This policy is very cheep and does not effect my homeowners insurance if I make a claim. Well worth looking at. I think my $2000 policy only costs me $50 a year with a $100 deductible.
Dan

Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App

CanesDrew said:
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
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What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.

mynameisfyl said:
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
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Click to collapse
Well they emailed me and told me the phone I'm getting will have a new home charger, battery and micro SD. So I can only assume it's going to be a new phone. Never heard of CLNR devices coming with all that.
The weirdest thing happened to my Bolt. I've dropped this s.o.b probably 3-4 times. The corners were all scratched and one corner even cracked a little but it never affected the phone's usability.
The other night, I had my phone plugged into my computer in my room. I thought the cord was longer than it was and when I pulled it, it pulled back and fell. The corner of the screen hit my belt's buckle on the floor and cracked. That little bit broke the gorilla glass. The floor was carpeted too!! lol
Anyway, I paid the deductible this morning at 7am and I'm going to have the phone tomorrow afternoon. I'll report back then. I'm hoping they don't require me to send my old phone back so I can toy with it. It still works fine just a cracked screen.
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.

CanesDrew said:
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
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I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.

mynameisfyl said:
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
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Yeah I got the refurbished unit tonight. It's a great replacement. Came with a new 32GB SD card, wall charger, battery and battery cover.
They even sent me a new LTE sim card. Don't know what I'll do with that.
They have me in their system as a lost phone but my conscience is telling me to send it back because it's the right thing to do. lol

Here's what I got in my package.
Not seen: Phone (took pic on replacement device...duh)
Sent from my ADR6400L using xda premium

my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?

Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App

xXJay_RXx said:
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Click to expand...
Click to collapse
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.

CanesDrew said:
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
Click to expand...
Click to collapse
Damn that was fast thanks
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App

cruiseMain said:
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Click to expand...
Click to collapse
Isn't Asurion the insurance provider that VZW uses?

Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App

newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Thanks for clearing that up. I've always used a corporate store or online for my purchases.

newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Click to collapse
This is true. I used to do bill collections for Tmobile and Sprint/Nextel at the same agency. A lot of times, the authorized retailers would charge their own ETF on top of the Corporate ETF. So if the ETF was say $200. It would be $400. Double whammy.
Not sure if Verizon authorized retailers do that too or not.
Sent from my Synergized Thunderbolt via XDA Premium App

I had no idea they offered insurance on phones through other companies... Thats not a bad deal. I think I may look into that and drop Asurion, even though when I worked for HTC tech support Asurion was in the cubicles behind me.
But I havent had any issues with my Bolt since I rooted and running CM7.1.1

Knock on wood ... I've never got insurance for a phone. Thought about it for my Thunderbolt, but if you just complain to Verizon enough they'll replace it

I have dropped, drenched, or otherwise maimed no less than 5 phones in the amount of time I've been with Verizon. Asurion is always super quick and extremely helpful. I would definitely recommend it.
Sent from my ADR6400L using XDA App

galaxy s3 glass replacement price

bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included

What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium

shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
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Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?

so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..

Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium

staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.

nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app

Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer

Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app

Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app

They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.

staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
Click to expand...
Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.

Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.

staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.

i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)

Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Absolutely!!!

QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.

Shattred NOTE2 :--(

Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess

That sucks! Sorry man! Did you have to pay another 300
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Did u kick u r brothers a**!
Sent from the TermiNOTEr 2!

Your brother should be paying for that!

Doesn't insurance cover that?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Exactly.. add insurance to the line.. (you should have 30 days) then put in a claim.. should only be 150..

I know this doesn't really help, but wanted to just say....so sorry, I know that had to be difficult! Hope your days ahead with your note gets better!

sallvation said:
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
Click to expand...
Click to collapse
I always put insurance on my phones and devices for just that reason.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

bonez537 said:
Exactly.. add insurance to the line.. (you should have 30 days) then put in a claim.. should only be 150..
Click to expand...
Click to collapse
insurance replacement is 200 but un taxed, free shipping and no upgrade fee

Sorry, OP. That sucks balls and I feel for you. Just got home from Best Buy with a brand new Note II, myself, after I complained about the battery life on my original Note II. I had no idea the rep would offer me a brand new phone on the spot, no questions asked, no money down. That's about the only thing BB is good for... their insurance. If you had BB insurance, they would have either given you a brand new phone on the spot with a zero deductible or they would have tried to repair your phone and eventually given you a new phone, anyway. Make sure not to let anyone touch your baby! This is an $800 computer!

Really sucks OP. Stories like yours make me paranoid. I bought a Squaretrade warranty, two years, for $90 and $100 replacement deductible. Hope I never need to use it though.

sallvation said:
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
Click to expand...
Click to collapse
i'll buy it from you. let me know.

bummer.

michaelatrix said:
That sucks! Sorry man! Did you have to pay another 300
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
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Click to collapse
Yes had to pay another $317.99 (My brother paid it..Cash..lol)

Check the credit card you used for the original phone purchase ... many offer 90 day protection for loss or damage. I always use my Visa Signature card for this reason on phone purchases. If your card does not cover it, repair cost would have been much cheaper than a second phone (plus two years of data).

GeekSquad Warranty or TEP??

I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?

BlessedTalent said:
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
Click to expand...
Click to collapse
That 2nd option is pretty comparable to tep. The only thing tep covers that no one else does is a lost phone. Even then you still have to pay a deductible to replace the phone.

The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.

BlessedTalent said:
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
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Click to collapse
I'm assuming it's the same as the insurance Best Buy Mobile offers. When your phone needs repair they have to mail it out, but they give you a loaner phone in the mean time. It only takes them 2-3 days to get it back.

I bought my phone at best buy, I have 30 days to switch over to the geek squad protection, they make it sound superior to TEP because of no deductible
Sent from my LG-LS970 using Tapatalk 2

So Best Buy no longer does the Black Tie program or is this just another option?

BlessedTalent said:
So Best Buy no longer does the Black Tie program or is this just another option?
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Click to collapse
Black Tie Protection is now Geek Squad Protection... same coverage, different name.

Ok thank you for that!! I have heard some horror stories with the Black Tie insurance like being given a regular feature phone as a loner instead of something atleast comparable and being stuck with that for more than 2 weeks. Not sure I can deal with that!

They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app

asiandrg0n said:
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app
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They gave me a cheap flip phone. I switched to TEP because of in store repairs at all preferred retailers.
Sent from my Nexus 7 using xda premium

I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app

parham.derick said:
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?

ksweeley said:
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
Click to expand...
Click to collapse
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in

parham.derick said:
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
Click to expand...
Click to collapse
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?

I work at BESTBUY mobile and yes it is well worth it not bcuz I work there but because your phone does get replaced and you're not left without a phone. So to clarify that your phone is not repaired it is replaced. As soon as the employee processes the claim in the system the replacement phone is then cued to be shipped if early enough in the day then it will be shipped off the same day from the warehouse . If not the next day. Of course taking into consideration weekends and holidays(business days). They DONT wait to receive your damaged phone and then determine whether they should replace or not. And as for loaner phone you might not get the same device but if you have a smartphone then you'll get a comparable phone if you have a feature phone can you get a feature phone as a loaner. The point is you're not left without a WORKING phone! A person's bad experience shouldn't ruin everyone else's. Whether it is lack of training or someone dropping the ball at some point 1 unsatisfied customer in comparison to how many satisfied customers?
Sent from my SPH-L710 using xda app-developers app

ksweeley said:
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
Click to expand...
Click to collapse
I have done this with my lgog that was cracked and no buttons would work. The replacement lgog costs you nothing. A loaner has a refundable deposit, if you need one. However I did have a problem where the person entered my repair order wrong so instead of two days it took five days. brazilrican may be able to handle it quickly, but I had to talk to a manager to prevent them from trying to send off my phone before they would send back my replacement. Also, only Best buy mobile would do it that way. Every Best Buy full store in Massachusetts required that I give up my phone before they would do anything for me. That was my personal experience. But for 9.99 a month and no fee to replace the phone, I am okay with calling around to find the manager who will help me the way I need.

Question about Insurance Claim through T-Mobile

I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?

jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
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They should send you the new phone first. And then your supposed to ship the old one back to them.
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If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.

They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
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You have to send the phone back or they'll charge you for it..
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---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
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That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
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I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:

I think they charge it to your cell phone bill if you don't send it back
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I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.

jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
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Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
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Hence the reason deductubles are increasing
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Thanks for committing fraud you guys. You rock!

Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
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Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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