Shattred NOTE2 :--( - AT&T Samsung Galaxy Note II

Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess

That sucks! Sorry man! Did you have to pay another 300
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Did u kick u r brothers a**!
Sent from the TermiNOTEr 2!

Your brother should be paying for that!

Doesn't insurance cover that?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Exactly.. add insurance to the line.. (you should have 30 days) then put in a claim.. should only be 150..

I know this doesn't really help, but wanted to just say....so sorry, I know that had to be difficult! Hope your days ahead with your note gets better!

sallvation said:
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
Click to expand...
Click to collapse
I always put insurance on my phones and devices for just that reason.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

bonez537 said:
Exactly.. add insurance to the line.. (you should have 30 days) then put in a claim.. should only be 150..
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Click to collapse
insurance replacement is 200 but un taxed, free shipping and no upgrade fee

Sorry, OP. That sucks balls and I feel for you. Just got home from Best Buy with a brand new Note II, myself, after I complained about the battery life on my original Note II. I had no idea the rep would offer me a brand new phone on the spot, no questions asked, no money down. That's about the only thing BB is good for... their insurance. If you had BB insurance, they would have either given you a brand new phone on the spot with a zero deductible or they would have tried to repair your phone and eventually given you a new phone, anyway. Make sure not to let anyone touch your baby! This is an $800 computer!

Really sucks OP. Stories like yours make me paranoid. I bought a Squaretrade warranty, two years, for $90 and $100 replacement deductible. Hope I never need to use it though.

sallvation said:
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
Click to expand...
Click to collapse
i'll buy it from you. let me know.

bummer.

michaelatrix said:
That sucks! Sorry man! Did you have to pay another 300
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
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Yes had to pay another $317.99 (My brother paid it..Cash..lol)

Check the credit card you used for the original phone purchase ... many offer 90 day protection for loss or damage. I always use my Visa Signature card for this reason on phone purchases. If your card does not cover it, repair cost would have been much cheaper than a second phone (plus two years of data).

Related

Insurance worth having

Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
bbolton_98 said:
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
Click to expand...
Click to collapse
Square Trade is amazing, been using them since my Nexus One
I would recommend contacting your homeowner insurance company and get a separate rider to cover your phone. I have a policy that covers my phone, my dslr and my bicycles. This policy is very cheep and does not effect my homeowners insurance if I make a claim. Well worth looking at. I think my $2000 policy only costs me $50 a year with a $100 deductible.
Dan
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
CanesDrew said:
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
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Click to collapse
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
mynameisfyl said:
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
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Well they emailed me and told me the phone I'm getting will have a new home charger, battery and micro SD. So I can only assume it's going to be a new phone. Never heard of CLNR devices coming with all that.
The weirdest thing happened to my Bolt. I've dropped this s.o.b probably 3-4 times. The corners were all scratched and one corner even cracked a little but it never affected the phone's usability.
The other night, I had my phone plugged into my computer in my room. I thought the cord was longer than it was and when I pulled it, it pulled back and fell. The corner of the screen hit my belt's buckle on the floor and cracked. That little bit broke the gorilla glass. The floor was carpeted too!! lol
Anyway, I paid the deductible this morning at 7am and I'm going to have the phone tomorrow afternoon. I'll report back then. I'm hoping they don't require me to send my old phone back so I can toy with it. It still works fine just a cracked screen.
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
CanesDrew said:
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
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I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
mynameisfyl said:
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
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Yeah I got the refurbished unit tonight. It's a great replacement. Came with a new 32GB SD card, wall charger, battery and battery cover.
They even sent me a new LTE sim card. Don't know what I'll do with that.
They have me in their system as a lost phone but my conscience is telling me to send it back because it's the right thing to do. lol
Here's what I got in my package.
Not seen: Phone (took pic on replacement device...duh)
Sent from my ADR6400L using xda premium
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
xXJay_RXx said:
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
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I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
CanesDrew said:
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
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Click to collapse
Damn that was fast thanks
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cruiseMain said:
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
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Isn't Asurion the insurance provider that VZW uses?
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
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newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Thanks for clearing that up. I've always used a corporate store or online for my purchases.
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Click to collapse
This is true. I used to do bill collections for Tmobile and Sprint/Nextel at the same agency. A lot of times, the authorized retailers would charge their own ETF on top of the Corporate ETF. So if the ETF was say $200. It would be $400. Double whammy.
Not sure if Verizon authorized retailers do that too or not.
Sent from my Synergized Thunderbolt via XDA Premium App
I had no idea they offered insurance on phones through other companies... Thats not a bad deal. I think I may look into that and drop Asurion, even though when I worked for HTC tech support Asurion was in the cubicles behind me.
But I havent had any issues with my Bolt since I rooted and running CM7.1.1
Knock on wood ... I've never got insurance for a phone. Thought about it for my Thunderbolt, but if you just complain to Verizon enough they'll replace it
I have dropped, drenched, or otherwise maimed no less than 5 phones in the amount of time I've been with Verizon. Asurion is always super quick and extremely helpful. I would definitely recommend it.
Sent from my ADR6400L using XDA App

Broken Screen and Tmobile Insurance

So my wife got a S3 and its really the first NICE phone she has ever owned, well she was startled by a Water Moccasin (snake not the shoes) and dropped it on concrete breaking the screen.
My question is, what happens when I take it to T-Mobile and use the replacement insurance? Will they take the phone and give her a new one?
Basically what I was thinking was if they let us keep the one we bought and give her a new one (with the $200 deductible) I could replace the $220 screen and digitizer and take the old fixed S3 for myself. So that would be around 440 bucks for me to upgrade (I'm about a year away from an upgrade).
I have an S2 T989 so its not a giant deal I upgrade this way, but I thought maybe you all had some better ideas.
Thanks
Tony
tonebone said:
So my wife got a S3 and its really the first NICE phone she has ever owned, well she was startled by a Water Moccasin (snake not the shoes) and dropped it on concrete breaking the screen.
My question is, what happens when I take it to T-Mobile and use the replacement insurance? Will they take the phone and give her a new one?
Basically what I was thinking was if they let us keep the one we bought and give her a new one (with the $200 deductible) I could replace the $220 screen and digitizer and take the old fixed S3 for myself. So that would be around 440 bucks for me to upgrade (I'm about a year away from an upgrade).
I have an S2 T989 so its not a giant deal I upgrade this way, but I thought maybe you all had some better ideas.
Thanks
Tony
Click to expand...
Click to collapse
Unless it's was lost or stolen then they usually require you give them the damaged phone.
aznmode said:
Unless it's was lost or stolen then they usually require you give them the damaged phone.
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Click to collapse
Just out of curiosity, if you claim a phone lost, do they flag the phone so it can't be used again?
tonebone said:
Just out of curiosity, if you claim a phone lost, do they flag the phone so it can't be used again?
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They usually do so no one else can use it or reactivate it. Whether that's automated or they have to manually do it, that I dont know. But once its blocked its paper weight. But maybe you can activate it on Straight talk which can use Tmo towers.
I think the deductible is $130, but maybe Im wrong.
stevessvt said:
I think the deductible is $130, but maybe Im wrong.
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Click to collapse
The reason I say is 200 is because she had the G2X, I screwed up the baseband and it would make stupid crazy noises when in call, so we took the phone to Tmobile, after I returned it to stock, and the replaced it with the s3 and she handed the G2x over to me.
tonebone said:
The reason I say is 200 is because she had the G2X, I screwed up the baseband and it would make stupid crazy noises when in call, so we took the phone to Tmobile, after I returned it to stock, and the replaced it with the s3 and she handed the G2x over to me.
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doubt they would do that for you with an S3, the G2X was a curse they didn't want it back in their store any longer. By the way there was a baseband flash fix that is all you had to do to fix the crazy transformers sounds... But ya they will more then likely take the S3 from you guys.
mt3g said:
doubt they would do that for you with an S3, the G2X was a curse they didn't want it back in their store any longer. By the way there was a baseband flash fix that is all you had to do to fix the crazy transformers sounds... But ya they will more then likely take the S3 from you guys.
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Yeah I knew what was wrong with the phone, I just wanted that phone gone.
I once lost my Sensation 4G and filed an insurance claim. I received my new one the next day and used it for about a week. Then I actually found my old HTC and gave it to a family member who is still using it today. Phone was never blacklisted or anything like that.
I think you'll be fine.
Hey OP, So you had a G2X and did a replacement claim through Tmobile on it and received a S3?
Thats awesome lol
I've been waiting for them to stop sending out g2x's as replacement so that I can finally throw my g2x at a wall and receive something else.
alexroa54 said:
Hey OP, So you had a G2X and did a replacement claim through Tmobile on it and received a S3?
Thats awesome lol
I've been waiting for them to stop sending out g2x's as replacement so that I can finally throw my g2x at a wall and receive something else.
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Click to collapse
Yup that's what we did, unfortunately we had to pay the $200 deductible for it to happen, but with all the trouble that phone caused my wife its well worth it.
Also, my wife went in to the store and talked to an actual person that understood her frustration. I think most T-Mobile employees know how ****ty that phone is, and personally, I thought they stopped using the G2x months ago. At least they should have.
I paid $80 to get a replacement phone. They ship refurbished units. I regret i didnt just say it was stolen and sell the broken screen one as is to some guy that would use it overseas.
Sent from my SGH-T999
Deductible is $130 and are you guys seriously discussing insurance fraud on a public forum??
Why does this $130 deductible come from? Why did we have to pay 200 just a month ago.
As far as the fraud comment, I was just curious and was asking questions about Tmobile's policy.
Almost all insurance has a deductible. If you read the pamphlet that came with the paperwork for the plan it's like $7.99 a month and a deductible of $10, 20 , 30, 130. I forget the exact amounts but it's based on the value of the phone. The deductible is why I said NO THANKS! It's not like those old Best Buy replacement plans, those were sweet deals.
tonebone said:
Why does this $130 deductible come from? Why did we have to pay 200 just a month ago.
As far as the fraud comment, I was just curious and was asking questions about Tmobile's policy.
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The deductible based on the value of the phone.

Anyone else here have Radioshack insurance?

I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Click to expand...
Click to collapse
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Click to expand...
Click to collapse
What's it doing? That may affect how you approach.
The Root said:
What's it doing? That may affect how you approach.
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Click to collapse
GPS isn't working for me (it's totally dead.) I've tried all of the fixes and returning to stock.
bl8zeone360 said:
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
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Click to collapse
I've got my old Epic 4G in the drawer, I may have to bring this bad boy back out for now.
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
VikingoRMCF said:
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
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Click to collapse
If it's repaired is there a deductible? Sorry, the way you worded it sounds like that.
Sorry, repairs don't cost you a dime.
There are two service plans, both cover repairs, one covers accidental damage w/ a deductible.
You pay a deductable. $100. If they deem it unfixable or too many broken things they will replace it. However for me it took a whole week. Best thing however is j can give it to a radio shack store and they will send it out for you. Secondly. U can get store credit equal to ur phone value later down the line. Like say the Galaxy S IV comes out if j vet where I'm going with this
Sent from a Galaxy SIII presented by Sprint.
So, in summary...is it a good choice to take this program over Asurion? Asurion deductible is $150 vs $100 from Radioshack and $10 monthly fee vs $7.49.
I think I have a window still to apply the radioshack insurance, but wasn't sure if it was a good deal or not :/
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
Radio shack won't cover lost or stolen tho. Have to have the device to claim....only fallback really
Hopefully they'll send an S3, an EVO would piss me the fu¢k off.
Overstew said:
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
Click to expand...
Click to collapse
Sent from my SPH-L710 using xda premium
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah this is why I have Sprint TEP. More expensive yes but they replace for free if you have issues with gps and other stuff. Obviously if the device is physically damaged they will tell you to go to asurion.
air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Yeah, but I got the device on July 1st. Also, Assuraunt (Radioshack's 3rd party insurance), shipped the phone and it is to arrive at my house today by 4:30pm. I have work at 4:00 so it's going to be a long day. lol
I'll let you guys know if it's an SIII or Evo. :'-(
It's a brand new SIII. Complete with a new battery, too. Awesome.

[Q] Which insurance do you use?

I've been with T-Mobile insurance, Asurion since the G1. I'm planning on getting the Nexus 4 (THIS IS NOT A NEXUS 4 THREAD DO NOT TURN IT INTO ONE!!!!) should I drop the T-Mobile insurance and go with a different company... Options I have looked up are SquareTrade & Ensquared. If you know of another company I'm all ears. Thanks.
Ive heard that you can even insure it through some companies like state farm or whatever. Dont quote me on it, someone told me that a while back but I never looked into it. If they do id imagine its an addon type thing....
Sent from my SGH-T999 using xda app-developers app
Squaretrade, ensured, T-Mobile, geek squad. Visa, etc.
Sent from my SGH-T999 using xda premium
Will T-Mobile/Asurion still ensure my phone if its a nexus device that I do not purchase through T-Mobile?
mt3g said:
Will T-Mobile/Asurion still ensure my phone if its a nexus device that I do not purchase through T-Mobile?
Click to expand...
Click to collapse
Dont rely only on me, but I am pretty sure they will, so long as you are on a monthly plan, not prepaid. Verify that though!
I have heard a few times that using Asurion is a bit more expensive than other options, just fyi. It is convenient though.
Ya I'm going to ask a dude I know that works for them tomorrow. It is cheaper with the other companies with a cheaper deductible it seems, well I'll see what he says and go from there.
Sent from my SGH-T999 using xda premium
mt3g said:
Will T-Mobile/Asurion still ensure my phone if its a nexus device that I do not purchase through T-Mobile?
Click to expand...
Click to collapse
Yeah but I do believe it has to be a Tmobile device. I called a while ago because I had insurance but the S3 wasn't purchased on my account. They assured me as long as it's a tmobile device you'll be covered.
Sent from my SGH-T999 using Tapatalk 2
mt3g said:
I've been with T-Mobile insurance, Asurion since the G1. I'm planning on getting the Nexus 4 (THIS IS NOT A NEXUS 4 THREAD DO NOT TURN IT INTO ONE!!!!) should I drop the T-Mobile insurance and go with a different company... Options I have looked up are SquareTrade & Ensquared. If you know of another company I'm all ears. Thanks.
Click to expand...
Click to collapse
I use "I take extreme care for my devices and know how to fix them should something happen to them insurance" for all insurance companies rip you off. I'll tell you my story with my HTC touch pro 2 that I had gotten replaced via insurance.....
(Short version)
Phone flew down steps landed on concrete floor. Turned into confetti.
Called asurion. 100 bucks for deductible. After paying over 200 in monthly bills.(could have bought a brand new one from eBay for 150 at the time, didn't realize this till after I replaced it)
Got replacement, didn't work. Got second replacement. Still didn't work. Got third replacement(was extremely pissed by now) and ripped apart both 2nd replacement and 3rd and combined all the good parts to make a good phone.
And ever since then, I will never waste my money on insurance for my phone. It's nothing but a waste of money.
Sent from my SGH-T999 using Tapatalk 2
Ya I understand all that lol. But I go out and camp, fish, go boating, drink, and house parties and what not (immature 23 year old) so I've used my insurance a few times; once with my G1 (stolen) twice with my MyTouch 3G (stolen, and then dropped which caused a weird ear piece sound while on call). So I like insurance and haven't been screwed over. Never had any issues with my G2X or the S3 so I've grown up a little and love my phones more now, haha.
I was going to ask the same thing but given that you asked it already, I'd like to see other responses. So far I've only had SquareTrade Warranty on multiple devices. I still haven't had to file a claim but the thing that I like is if I sell one of my devices, I can cancel my plan and get a prorated refund. I'm not sure if other companies do that.
I recently got my Samsung Galaxy S3 and haven't made a decision on what company to choose. Ensquared is cheaper and they claim to cover theft and accidental, all for $59 for 1 year. If anybody has dealt with them, can you please give us some insight?

New Galaxy Note 3 came with a nick. What to do?

Its so small, yet noticeable. Paid the full price for the phone, but I'm thinking if I take it back, they'll think I did it. Just because its there, its driving me crazy. What would you guys do?
http://i40.tinypic.com/1zxl14z.jpg
Basically, I'd like to know if I should return it. It's so small.
If you got it from an authorized retailer and you've only had it for a day or so I would bring it into the retail store and try to have it switched out. Call them first, be honest. Hopefully somebody decent will help you out or get authorization from a manager.
It will help if you have some sort of print out (order tracker details stating delivery date and time if shipped or receipt if bought in store) saying when you bought or received it. Call multiple stores until you get the answer you want. Be somewhat confident and aggressive that you paid good money for the phone and you deserve a minute t condition decide upon arrival.
Sent from my SM-N900T using XDA Premium 4 mobile app
teknowiz23 said:
If you got it from an authorized retailer and you've only had it for a day or so I would bring it into the retail store and try to have it switched out. Call them first, be honest. Hopefully somebody decent will help you out or get authorization from a manager.
It will help if you have some sort of print out (order tracker details stating delivery date and time if shipped or receipt if bought in store) saying when you bought or received it.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Bought from a TMO corporate store, this morning.
Oh yea.. They should do it man. Read the edit, be direct, confident and respectful but demand what you paid for.
Sent from my SM-N900T using XDA Premium 4 mobile app
It depends on who you bought it from. If you boutch it from a retailer take it back they'll replace it. But if you didnt you may have a hard time returning it, much less getting a replacement from the same person. Thats why whenever I buy something ie ebay/craigslist/amazon, as soon as I get it I take pictures of it, with the same days newspaper in the picture so it validates the date. and i make sure they have pictures of it before the package it.
Inxed said:
It depends on who you bought it from. If you boutch it from a retailer take it back they'll replace it. But if you didnt you may have a hard time returning it, much less getting a replacement from the same person. Thats why whenever I buy something ie ebay/craigslist/amazon, as soon as I get it I take pictures of it, with the same days newspaper in the picture so it validates the date. and i make sure they have pictures of it before the package it.
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Bought at a TMO
I would take it back today. Same day with the nick almost guarantees a replacement even if they do think it was you. You probably lose 50 percent of your chances even by the second day and then from there you might be screwed.
Sent from my SM-P600 using XDA Premium 4 mobile app
teknowiz23 said:
I would take it back today. Same day with the nick almost guarantees a replacement even if they do think it was you. You probably lose 50 percent of your chances even by the second day and then from there you might be screwed.
Sent from my SM-P600 using XDA Premium 4 mobile app
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Good point. Hopefully I'll have no problem. I'll report back. Is quality control on these phones pretty bad?
I don't think so I purchased an AT&T version and a tmobile version both were perfect. I haven't seen any complaints on the forums, although a few they seem to be very few and far between. Good luck I'm rootin for the little guy.
thank me dammit i probably helped you!!
MattMJB0188 said:
Its so small, yet noticeable. Paid the full price for the phone, but I'm thinking if I take it back, they'll think I did it. Just because its there, its driving me crazy. What would you guys do?
http://i40.tinypic.com/1zxl14z.jpg
Basically, I'd like to know if I should return it. It's so small.
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your not the only one i bought mine brand new also and it has a small nicks on the silver bezel too can't return mine because i bought it from a guy on ebay but the box was sealed so i don't think he use it
fineazbro said:
your not the only one i bought mine brand new also and it has a small nicks on the silver bezel too can't return mine because i bought it from a guy on ebay but the box was sealed so i don't think he use it
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Well I'm on my way there now. Gonna see what they say. If they let me, great, if not, I can probably live with it. Definitely gonna get a case.
teknowiz23 said:
thank me dammit i probably helped you!!
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That was a signature test. It was supposed to come out small with italics and possibly be funny with a point. Didn't work, my bad didnt mean to come off as a d.
Sent from my SM-N900T using XDA Premium 4 mobile app
MattMJB0188 said:
Well I'm on my way there now. Gonna see what they say. If they let me, great, if not, I can probably live with it. Definitely gonna get a case.
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Update: Ok I went to the T-Mobile store and they really hesitated to swap out my device. The girl had to call her manager. She did question if I did this, and I told her very humbly that I did not. She was like, well you had the device for 10 hours. Her manager then agreed to let her swap it out.
New device seems fine. No nicks on the bezel.
Hell yea buddy. I was very persistent with them and finally they sold me an sm_s900t with no service plan. It's funny though, I'm actually cancelling my att service tomm and headed to a T Mobile store to start using them as my new wireless carrier. I had no idea that their data plan was so good until today. Peace ATT. I've been with them for 5 years and I still pay 110 a month for my current plan. Better plan for $40 cheaper on
Congrats
teknowiz23 said:
Hell yea buddy. I was very persistent with them and finally they sold me an sm_s900t with no service plan. It's funny though, I'm actually cancelling my att service tomm and headed to a T Mobile store to start using them as my new wireless carrier. I had no idea that their data plan was so good until today. Peace ATT. I've been with them for 5 years and I still pay 110 a month for my current plan. Better plan for $40 cheaper on
Congrats
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Exactly my scenario. Using TMO on an unlocked att iphone 5S, they sucked. Using a TMO GN3, it's a whole another story. I'm using the $70 prepaid plan, but plan on porting my two att lines over soon. I am so sick of AT&T's locked boot loaders, and them throttling my data every month. What pisses me off the most is not everyone on the old unlimited data plan gets throttled. I was really shocked to see TMo LTE light up in so many places today. With one bar, I pulled 25 down. Yea att is faster, but who cares. Now I won't have to monitor my usage with my unlimited plan.
Yup that's the first thing on my to do list tomm. Att who? Never heard of em.
Should be no problem returning it
One of my buddies, we'll call him " Butterfingers" dropped his brand new T-mobile Note 3 2 hours after opening, while sitting in his room. It fell and slightly dinged a corner. He went to T-Mobile the next day and they overnight a new phone for him, no questions asked. LOL
Glad it worked out for you.

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