Develop Bugs

Some good options???

So I cracked the inner lcd screen on my phone. The gorilla glass panel was intact. Took it to Spring to see if they could just swap out the lcd but they said that they like being dicks and that I had to call asurion. Got my replacement. What should I do with the old one? What options are there? I reported it lost..
Sent from my SPH-D710 using xda premium

replacement phone
I'm pretty sure you have to give the old phone back to them or they can bill you up to $500. thats what they told me when I cracked my screen. I had to send it back by 10 working days.

g_ding84 said:
I'm pretty sure you have to give the old phone back to them or they can bill you up to $500. thats what they told me when I cracked my screen. I had to send it back by 10 working days.
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That would be the case but the OP said he reported it "lost"... So as far as Asurson and Sprint knows it's gone. You must have reported it broken, so Sprint wanted it back so they could refurbish it and use it as a insurance replacement.
OP, your best bet may be to sell it as a parts phone on Craigslist. Even if you were to fix it, Sprint will have flagged it in their system as a lost/stolen phone.
Sent From My Galaxy10. 1 Class Starship...

SouthPhilly said:
That would be the case but the OP said he reported it "lost"... So as far as Asurson and Sprint knows it's gone. You must have reported it broken, so Sprint wanted it back so they could refurbish it and use it as a insurance replacement.
OP, your best bet may be to sell it as a parts phone on Craigslist. Even if you were to fix it, Sprint will have flagged it in their system as a lost/stolen phone.
Sent From My Galaxy10. 1 Class Starship...
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Yea I wasn't gonna give them my like new phone so they can make money out of me! Hopefully I can get good dough for it. Cushion the damn $100 deductible
Sent from my SPH-D710 using xda premium

sorry
I guess it didnt register that you reported it lost. but yeah, you can't sell it intact. Sprint reports the MEID # as lost or stolen so it can't be reactivated.

g_ding84 said:
I guess it didnt register that you reported it lost. but yeah, you can't sell it intact. Sprint reports the MEID # as lost or stolen so it can't be reactivated.
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Yea true but I believe it can still be flashed to metro
I'll just sell it for parts
Sent from my SPH-D710 using xda premium

Anyone else here have Radioshack insurance?

I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.

Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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Click to collapse
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.

Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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What's it doing? That may affect how you approach.

The Root said:
What's it doing? That may affect how you approach.
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GPS isn't working for me (it's totally dead.) I've tried all of the fixes and returning to stock.

bl8zeone360 said:
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
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I've got my old Epic 4G in the drawer, I may have to bring this bad boy back out for now.

It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *

VikingoRMCF said:
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
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If it's repaired is there a deductible? Sorry, the way you worded it sounds like that.

Sorry, repairs don't cost you a dime.
There are two service plans, both cover repairs, one covers accidental damage w/ a deductible.

You pay a deductable. $100. If they deem it unfixable or too many broken things they will replace it. However for me it took a whole week. Best thing however is j can give it to a radio shack store and they will send it out for you. Secondly. U can get store credit equal to ur phone value later down the line. Like say the Galaxy S IV comes out if j vet where I'm going with this
Sent from a Galaxy SIII presented by Sprint.

So, in summary...is it a good choice to take this program over Asurion? Asurion deductible is $150 vs $100 from Radioshack and $10 monthly fee vs $7.49.
I think I have a window still to apply the radioshack insurance, but wasn't sure if it was a good deal or not :/

Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.

Radio shack won't cover lost or stolen tho. Have to have the device to claim....only fallback really

Hopefully they'll send an S3, an EVO would piss me the fu¢k off.
Overstew said:
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
Click to expand...
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Sent from my SPH-L710 using xda premium

If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app

air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah this is why I have Sprint TEP. More expensive yes but they replace for free if you have issues with gps and other stuff. Obviously if the device is physically damaged they will tell you to go to asurion.

air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah, but I got the device on July 1st. Also, Assuraunt (Radioshack's 3rd party insurance), shipped the phone and it is to arrive at my house today by 4:30pm. I have work at 4:00 so it's going to be a long day. lol
I'll let you guys know if it's an SIII or Evo. :'-(

It's a brand new SIII. Complete with a new battery, too. Awesome.

GeekSquad Warranty or TEP??

I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?

BlessedTalent said:
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
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That 2nd option is pretty comparable to tep. The only thing tep covers that no one else does is a lost phone. Even then you still have to pay a deductible to replace the phone.

The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.

BlessedTalent said:
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
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I'm assuming it's the same as the insurance Best Buy Mobile offers. When your phone needs repair they have to mail it out, but they give you a loaner phone in the mean time. It only takes them 2-3 days to get it back.

I bought my phone at best buy, I have 30 days to switch over to the geek squad protection, they make it sound superior to TEP because of no deductible
Sent from my LG-LS970 using Tapatalk 2

So Best Buy no longer does the Black Tie program or is this just another option?

BlessedTalent said:
So Best Buy no longer does the Black Tie program or is this just another option?
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Black Tie Protection is now Geek Squad Protection... same coverage, different name.

Ok thank you for that!! I have heard some horror stories with the Black Tie insurance like being given a regular feature phone as a loner instead of something atleast comparable and being stuck with that for more than 2 weeks. Not sure I can deal with that!

They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app

asiandrg0n said:
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app
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They gave me a cheap flip phone. I switched to TEP because of in store repairs at all preferred retailers.
Sent from my Nexus 7 using xda premium

I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app

parham.derick said:
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
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I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?

ksweeley said:
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
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They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in

parham.derick said:
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
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So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?

I work at BESTBUY mobile and yes it is well worth it not bcuz I work there but because your phone does get replaced and you're not left without a phone. So to clarify that your phone is not repaired it is replaced. As soon as the employee processes the claim in the system the replacement phone is then cued to be shipped if early enough in the day then it will be shipped off the same day from the warehouse . If not the next day. Of course taking into consideration weekends and holidays(business days). They DONT wait to receive your damaged phone and then determine whether they should replace or not. And as for loaner phone you might not get the same device but if you have a smartphone then you'll get a comparable phone if you have a feature phone can you get a feature phone as a loaner. The point is you're not left without a WORKING phone! A person's bad experience shouldn't ruin everyone else's. Whether it is lack of training or someone dropping the ball at some point 1 unsatisfied customer in comparison to how many satisfied customers?
Sent from my SPH-L710 using xda app-developers app

ksweeley said:
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
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I have done this with my lgog that was cracked and no buttons would work. The replacement lgog costs you nothing. A loaner has a refundable deposit, if you need one. However I did have a problem where the person entered my repair order wrong so instead of two days it took five days. brazilrican may be able to handle it quickly, but I had to talk to a manager to prevent them from trying to send off my phone before they would send back my replacement. Also, only Best buy mobile would do it that way. Every Best Buy full store in Massachusetts required that I give up my phone before they would do anything for me. That was my personal experience. But for 9.99 a month and no fee to replace the phone, I am okay with calling around to find the manager who will help me the way I need.

[Q] Best insurance option in case my phone gets stolen or lost?

which insurance do you guys recommend for my new note 2 in case it gets stolen or lost?
also i got my daughter an iphone 5(i couldn't convince her to get the s3 instead), so i need insurance for it as well in case it is lost or stolen.
Thanks

I use Sprint's TEP. It's pretty good.... Expensive than others.

DarkManX4lf said:
I use Sprint's TEP. It's pretty good.... Expensive than others.
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thanks i will check them out for my note 2, but i dont think they cover lost/stolen for the iphone 5.

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best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.

Squaretrade
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP

nerys71 said:
best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.
Click to expand...
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thanks i will check out worth ave group
waky02 said:
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP
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Click to collapse
i thought squaretrade doesn't cover lost or stolen?

Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium

devynbf said:
Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium
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It is $11 for the note 2...and the gps tracking is optional. If you don't set it up before hand it won't work. Not to mention most stolen phones are either imediately turned off or hard reset. (though I have talked to a few people that have found their phone this way)
Sent from my SPH-L900 using xda app-developers app

your right sorry
they do not

Sprints coverage has 2 parts. One is insurance and the other is tep. The insurance is from asurion, you pay 200 and they ship you a new phone and you get it by the next business day. The tep which is total equipment protection is used whenever you have a problem with your phone that isn't covered under warranty anymore. For example if your speaker goes out they will fix it for free or if like me your screen starts messing up they will get you a whole new phone. If not for that then I would have to take the Samsung warranty and they ask that you mail it to them, wait while they fix it and then they ship it back. It can take from 2 to 3 weeks. Sprint will still check your phone but fixing it will cost 35 or more I believe. I think its 8 for insurance and 5 for tep, but I believe the insurance used to be 6. Not quite sure about any of this as it is just off the top of my head. I do know that the 11 or 13 package has 2 parts.

I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II

MeetFace said:
I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II
Click to expand...
Click to collapse
best buy does not cover lost or stolen
Sent from my SPH-L900 using xda app-developers app

Best buy covers absolutely everything except lost or stolen. Unlimited claims and no deductible! They order you a new phone and give you a loaner If you need one. As far as lost or stolen, if you have their geek squad, there is a free app called locked And found that tracks where your phone is and takes pictures of what it sees with the front facing camera (a thiefs face maybe?) and reports to a website only you have access to.
For those who have the protection plan get a hold of your gsp# off your receipt because the app asks for it, or call best buy mobile.
Sent from my SPH-L900 using xda app-developers app

The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium

inmnbob said:
The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium
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Not trying to be a argumentative but I don't think your complaints are valid.
1) I understand requiring you to return to the same store is not as convenient as possible... but creating the infrastructure to manage inter-store returns for loaner require technology investments which would surely increase the cost of insurance. Besides, most insurance programs don't even have this feature. It's inconvenient for travelers but making accomodations for such cases may not necessarily be worth the investment.
Also, loaners are temporary. To match your phone... and everyone else's, best buy must have at least one of every phone ever, for each store. (At least within the last two years). Do you expect them to open a new box everytime they dont have a matching loaner availabe?...assuming they even have them in stock?
As per your second complaint I don't know what the problem was, but bb doesn't automatically do replacements. .. instead will do repairs on fixable problems. Correct me but I believe that's what happened. They offered to do a repair but you wanted a replacement.
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
swyped all these spelling errors from my galaxy note 2

finalhit said:
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
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Click to collapse
its not even insurance. its a protection plan. similar, but not the same thing. i dont know if you can call it insurance fraud unless it is underwritten by an indemnity company.
that being said, you are correct, sir.

Sprint TEP + Kaspersky One, insurance and the ability to track, lock and wipe your phone.
You can also take pictures of the person using it.
It's win....

I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app

chuhsi said:
I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
How much you pay and what does ir cover?
Sent from my MASSIVE Galaxy Note® II...*

[Q] Destroyed Screen

I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?

Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
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I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry

Nickitt said:
I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry
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Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.

Sawdizzle said:
Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.
Click to expand...
Click to collapse
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.

Nickitt said:
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.
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Click to collapse
Yeah. Will do.
I'll report back on my findings... *if there are any that is lol*

Good luck dude! Hope for the best, expect the worst.

Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4

yankees45us said:
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4
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Click to collapse
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.

Sawdizzle said:
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.
Click to expand...
Click to collapse
Best thing is to pay for insurance replacement. It's better to get a new one then try to repair. Unless sprint will order a replacement at no charge which will be almost impossible. Good luck
Sent from the Great Galaxy Note 2 using Tapatalk 4

Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
This is why I will NEVER buy my devices from Sprint. I always buy at Radio Shack because you can destroy your phone, walk in the store and walk out with a brand new one and not a refurbished piece of **** that Sprint makes you pay $50 more bucks for.

Sawdizzle said:
.... I was saying $150 per phone for the deductable.
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Sorry to hear about your situation. I don't know of any tips to help.
On a side note, this is why I don't get the insurance. I think it's a total rip off for the most part. People pay around $7 to $10 a month, which works to around $168 to $240 over two years. Not the issue. But then you have play additional $100 to $150 dollars deductible. This works out ok earily in the life cycle of the phone, but towards the end, it's the same cost for a new phone out of contract. And you don't get a choice on the deductible like with car insurance. I think a more reasonable deductible is $50 with the same insurance rate.
Granted, I don't know the numbers of how many broken phone claims the insurance company or Sprint get. It's possible, people, in general, are reckless with them and are having to replace them like underwear. My guess, probably not, and it's just easy money for the most part.