I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
Click to expand...
Click to collapse
They should send you the new phone first. And then your supposed to ship the old one back to them.
Sent from my Galaxy Nexus using xda premium
If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
You have to send the phone back or they'll charge you for it..
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
Sent from my SGH-T999 using Tapatalk 2
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
I think they charge it to your cell phone bill if you don't send it back
Sent from my SGH-T999 using xda app-developers app
I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.
jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
Click to expand...
Click to collapse
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Hence the reason deductubles are increasing
Sent from my SGH-T999 using xda premium
Thanks for committing fraud you guys. You rock!
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Sent from my SGH-T999 using Tapatalk 2
Related
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
bbolton_98 said:
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
Click to expand...
Click to collapse
Square Trade is amazing, been using them since my Nexus One
I would recommend contacting your homeowner insurance company and get a separate rider to cover your phone. I have a policy that covers my phone, my dslr and my bicycles. This policy is very cheep and does not effect my homeowners insurance if I make a claim. Well worth looking at. I think my $2000 policy only costs me $50 a year with a $100 deductible.
Dan
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
CanesDrew said:
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
Click to expand...
Click to collapse
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
mynameisfyl said:
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
Click to expand...
Click to collapse
Well they emailed me and told me the phone I'm getting will have a new home charger, battery and micro SD. So I can only assume it's going to be a new phone. Never heard of CLNR devices coming with all that.
The weirdest thing happened to my Bolt. I've dropped this s.o.b probably 3-4 times. The corners were all scratched and one corner even cracked a little but it never affected the phone's usability.
The other night, I had my phone plugged into my computer in my room. I thought the cord was longer than it was and when I pulled it, it pulled back and fell. The corner of the screen hit my belt's buckle on the floor and cracked. That little bit broke the gorilla glass. The floor was carpeted too!! lol
Anyway, I paid the deductible this morning at 7am and I'm going to have the phone tomorrow afternoon. I'll report back then. I'm hoping they don't require me to send my old phone back so I can toy with it. It still works fine just a cracked screen.
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
CanesDrew said:
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
Click to expand...
Click to collapse
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
mynameisfyl said:
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
Click to expand...
Click to collapse
Yeah I got the refurbished unit tonight. It's a great replacement. Came with a new 32GB SD card, wall charger, battery and battery cover.
They even sent me a new LTE sim card. Don't know what I'll do with that.
They have me in their system as a lost phone but my conscience is telling me to send it back because it's the right thing to do. lol
Here's what I got in my package.
Not seen: Phone (took pic on replacement device...duh)
Sent from my ADR6400L using xda premium
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
xXJay_RXx said:
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Click to expand...
Click to collapse
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
CanesDrew said:
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
Click to expand...
Click to collapse
Damn that was fast thanks
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
cruiseMain said:
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Click to expand...
Click to collapse
Isn't Asurion the insurance provider that VZW uses?
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Thanks for clearing that up. I've always used a corporate store or online for my purchases.
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
This is true. I used to do bill collections for Tmobile and Sprint/Nextel at the same agency. A lot of times, the authorized retailers would charge their own ETF on top of the Corporate ETF. So if the ETF was say $200. It would be $400. Double whammy.
Not sure if Verizon authorized retailers do that too or not.
Sent from my Synergized Thunderbolt via XDA Premium App
I had no idea they offered insurance on phones through other companies... Thats not a bad deal. I think I may look into that and drop Asurion, even though when I worked for HTC tech support Asurion was in the cubicles behind me.
But I havent had any issues with my Bolt since I rooted and running CM7.1.1
Knock on wood ... I've never got insurance for a phone. Thought about it for my Thunderbolt, but if you just complain to Verizon enough they'll replace it
I have dropped, drenched, or otherwise maimed no less than 5 phones in the amount of time I've been with Verizon. Asurion is always super quick and extremely helpful. I would definitely recommend it.
Sent from my ADR6400L using XDA App
I got insurance from AT&T on day 1 and cracked my phone about a week ago. I went to a relatives recently and somehow misplaced my phone at their house. They still haven't managed to find it.
If I submit a claim with AT&T, can I report the phone as lost instead of just cracked? From what I understand, I will still only have to pay $190 in a deductable. If I find the phone later on, would I have to send it to them or could I keep it as a backup?
I really need a phone and from what I understand, a lost phone's deductable is the same as a cracked phone (where you send it in), correct?
The deductible is the same price as the phone ($199) but you only have to pay this once so, you could break your phone many times and still get another one. It takes them about two or three days to send the replacement device. Then you have ten days to send in your broken device or the charge your bill for like $550.
biggangsta1212 said:
The deductible is the same price as the phone ($199) but you only have to pay this once so, you could break your phone many times and still get another one. It takes them about two or three days to send the replacement device. Then you have ten days to send in your broken device or the charge your bill for like $550.
Click to expand...
Click to collapse
Yes you are correct. That's the only thing I hate about insurance
Sent from my SGH-I747
It says it covers a lost phone, so would a lost phone be $550 or $199? (Not sending in the lost phone)
crewxp said:
It says it covers a lost phone, so would a lost phone be $550 or $199? (Not sending in the lost phone)
Click to expand...
Click to collapse
$199
Sent from my SGH-I747
Okay thanks! I'm so confused now though lol.
If you select broken damage and don't send in your phone, it's $550 total. But if you select lost and dont send in your phone, it's $199?
Just making sure it's okay to select lost and not wait until I file the claim once we see if we can still find the phone.
If its broken you have to send it in..or you'll be charged the full amount...if reported lost....well you can't really send it in can you. Just report it lost and pay the $199.
Sent from my SAMSUNG-SGH-I747 using xda premium
defnow said:
If its broken you have to send it in..or you'll be charged the full amount...if reported lost....well you can't really send it in can you. Just report it lost and pay the $199.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
alright, thanks!!! Just worried that I would get charged more by selecting Lost. So frustrated. We were looking forever and couldn't find anything.
"IF" they managed to find it later on, who am I supposed to send the phone to?
If reported lost the imei of that phone will be blacklisted ...meaning it may no longer work for At&t. So if you end up finding it later....you have a cool music player, paper weight, sell for parts or even sell for use on a 3rd party carrier.
Sent from my SAMSUNG-SGH-I747 using xda premium
I managed to shatter my screen and found the whole insurance process frustrating and annoying. But for $199 I got my replacement phone in any color i wanted as long as it was white. I had and and wanted blue, but ce la vie.
Sent from my SAMSUNG-SGH-I747 using xda premium
Did you not install mobile locate on the phone?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I've lost a phone before, was the same deductible and I got a new phone instead of a refurbished one. Just say you lost it which is completely true. If you find it later, I wouldn't recommend using it on your line since att will detect the imei.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
U can claim ins 2x a yr the 2nd time they dump u
Sent from my SAMSUNG-SGH-I747 using xda premium
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
Click to expand...
Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
Click to expand...
Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
I've been with T-Mobile insurance, Asurion since the G1. I'm planning on getting the Nexus 4 (THIS IS NOT A NEXUS 4 THREAD DO NOT TURN IT INTO ONE!!!!) should I drop the T-Mobile insurance and go with a different company... Options I have looked up are SquareTrade & Ensquared. If you know of another company I'm all ears. Thanks.
Ive heard that you can even insure it through some companies like state farm or whatever. Dont quote me on it, someone told me that a while back but I never looked into it. If they do id imagine its an addon type thing....
Sent from my SGH-T999 using xda app-developers app
Squaretrade, ensured, T-Mobile, geek squad. Visa, etc.
Sent from my SGH-T999 using xda premium
Will T-Mobile/Asurion still ensure my phone if its a nexus device that I do not purchase through T-Mobile?
mt3g said:
Will T-Mobile/Asurion still ensure my phone if its a nexus device that I do not purchase through T-Mobile?
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Dont rely only on me, but I am pretty sure they will, so long as you are on a monthly plan, not prepaid. Verify that though!
I have heard a few times that using Asurion is a bit more expensive than other options, just fyi. It is convenient though.
Ya I'm going to ask a dude I know that works for them tomorrow. It is cheaper with the other companies with a cheaper deductible it seems, well I'll see what he says and go from there.
Sent from my SGH-T999 using xda premium
mt3g said:
Will T-Mobile/Asurion still ensure my phone if its a nexus device that I do not purchase through T-Mobile?
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Yeah but I do believe it has to be a Tmobile device. I called a while ago because I had insurance but the S3 wasn't purchased on my account. They assured me as long as it's a tmobile device you'll be covered.
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mt3g said:
I've been with T-Mobile insurance, Asurion since the G1. I'm planning on getting the Nexus 4 (THIS IS NOT A NEXUS 4 THREAD DO NOT TURN IT INTO ONE!!!!) should I drop the T-Mobile insurance and go with a different company... Options I have looked up are SquareTrade & Ensquared. If you know of another company I'm all ears. Thanks.
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I use "I take extreme care for my devices and know how to fix them should something happen to them insurance" for all insurance companies rip you off. I'll tell you my story with my HTC touch pro 2 that I had gotten replaced via insurance.....
(Short version)
Phone flew down steps landed on concrete floor. Turned into confetti.
Called asurion. 100 bucks for deductible. After paying over 200 in monthly bills.(could have bought a brand new one from eBay for 150 at the time, didn't realize this till after I replaced it)
Got replacement, didn't work. Got second replacement. Still didn't work. Got third replacement(was extremely pissed by now) and ripped apart both 2nd replacement and 3rd and combined all the good parts to make a good phone.
And ever since then, I will never waste my money on insurance for my phone. It's nothing but a waste of money.
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Ya I understand all that lol. But I go out and camp, fish, go boating, drink, and house parties and what not (immature 23 year old) so I've used my insurance a few times; once with my G1 (stolen) twice with my MyTouch 3G (stolen, and then dropped which caused a weird ear piece sound while on call). So I like insurance and haven't been screwed over. Never had any issues with my G2X or the S3 so I've grown up a little and love my phones more now, haha.
I was going to ask the same thing but given that you asked it already, I'd like to see other responses. So far I've only had SquareTrade Warranty on multiple devices. I still haven't had to file a claim but the thing that I like is if I sell one of my devices, I can cancel my plan and get a prorated refund. I'm not sure if other companies do that.
I recently got my Samsung Galaxy S3 and haven't made a decision on what company to choose. Ensquared is cheaper and they claim to cover theft and accidental, all for $59 for 1 year. If anybody has dealt with them, can you please give us some insight?
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
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Don't lie and say you kept it. That's fraud. Bite the bullet and pay the $150 for a replacement and that's if you have the TEP
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Vfan23 said:
Don't lie and say you kept it. That's fraud. Bite the bullet and pay the $150 for a replacement and that's if you have the TEP
Sent from my SPH-L710 using xda premium
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And I'm not sure about "lost" phones, but stolen phones will have their ESN flagged, so you wouldn't be able to sell it anyways (without screwing someone over on Craigslist). That, and there's a moral issue of not owning up to your mistakes and actually paying the price for them. The $150 deductible may seem like a lot, but the lesson that comes along with it is, in my opinion, worth more than that (whether it be from bricking your phone to dropping it in the toilet, there are lessons to be had).
aggro1 said:
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
Sent from my SPH-L710 using Tapatalk 2
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If you say you lost it that is still on you. They will still charge you the $150.
If it's just the screen that is cracked do what I did. I bought a complete digitizer and screen on Amazon and came out a little less then $150. It was not that hard to replace.
Sent from my Freeza MC3 Stock Rooted Galaxy S3
Lost phones are ESN blacklisted 90% of the time. Very rarely the rep doesn't flag it. The only way to remove the flag is to call and say you've "found" it, then they request you send one of the device's back. If you don't return it they bill the off contract price of the phone to your account. Either pay the $150 and return the cracked device or cannibalize the front LCD assembly and repair yours and return the refurb, or PM tuscani1821 and see if he has any screens still available for the s3 he charges significantly less than anywhere else and less than the deductible.
☆SoA: Son's of Android™☆
I like to break stuff!
aggro1 said:
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
Sent from my SPH-L710 using Tapatalk 2
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You pay the insurance with sprint or you purchased extra warranty like through best buy? Please clear that up for me as I did not quite understand it clearly?
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