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I am getting insurance for both my Evos and I saw this:
A $50 or $100 nonrefundable deductible will apply for approved claims for loss, theft, physical or liquid damage claims.
What makes it a $50 claim and what makes it a $100 claim?
thanks
this is odd.. just tried to add insurance and was told I had to do it within 30 days of owning the phone.. Any advice?
As a former Sprint Employee, here is what I can remember: Yes, you do have to add the TEP within 30 days of purchase. There are two tiers, basically standard phone are a $50 deductible while smart phones like ours are $100. It's been a while since I worked there, so things may have changed. Please feel free to correct me if I am wrong.
bludragon742 said:
As a former Sprint Employee, here is what I can remember: Yes, you do have to add the TEP within 30 days of purchase. There are two tiers, basically standard phone are a $50 deductible while smart phones like ours are $100. It's been a while since I worked there, so things may have changed. Please feel free to correct me if I am wrong.
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I am going to call in a few minutes, on my way home from the office..
I highly recommend it. $100 for a new EVO is better than $500!
bludragon742 said:
I highly recommend it. $100 for a new EVO is better than $500!
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i didnt know i had only 30 days.. i was told i could do it anytime.. If I can add it, i will..
I got the insurance.. Just have to wait 30 days to file a claim which is fine.. Phone is good
Sent from evo using xda app
yes you can add the insurance after 30 days i was told this from a sprint employee. the deductible for the evo would be 100.00 there was word that they were going to increase it but thank god they didnt.
xlrdxrevengex said:
yes you can add the insurance after 30 days i was told this from a sprint employee. the deductible for the evo would be 100.00 there was word that they were going to increase it but thank god they didnt.
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Nope, not true. It says so on their site:
http://shop.sprint.com/en/services/service_repair/phone_protection_services.shtml
Customers are eligible for enrollment within 30 days of activation or upgrade of a device.
Sprint offers a General Enrollment period either in march or may i forget where you can sign up if you missed your 30 day window.
You MAY be able to deactivate the EVO - activate a different phone that you've never used on the account... then add insurance then reactivate the evo and the insurance sticks
YMMV
I just called and they gave it to me.. Its been 60 days too. When I did chat at work the guy said no.. I did 611 on way home and got it on both evos
Sent from evo using xda app
joey3002 said:
I just called and they gave it to me.. Its been 60 days too. When I did chat at work the guy said no.. I did 611 on way home and got it on both evos
Sent from evo using xda app
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Sprint will not turn down a chance to make some money. Never will. Now if it was more like 3 months they would ask you to bring the phone in. By the way my cousin is a sprint employee
The deductible only applies to claims with Asurion (loss, theft, physical damage). Otherwise, the repair/replacement is free.
I bought a used EVO off eBay works fine but I was just wondering if it gets lost or damaged or anything, will Sprint replace it? Don't know if I have insurance.
Sent from my PC36100 using XDA Premium App
If you have insurance, any phone you have connected to your number automatically is covered. lets say If you bought a used evo and it was all messed up but you were able to activate it on your line, then you can walk right into sprint for repair.
I was just wondering if it gets lost or damaged or anything, will Sprint replace it?
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Sprint doesn't handle insurance, that's done through Asurion.
Don't know if I have insurance.
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Look on your bill and see if you are paying 7 dollars a month for TEP. If not, call sprint and see if you can add it.
If you have TEP, Sprint had no issues replacing the device so long as the device has been active for 30 days and has the TEP. other wise its insurance fraud.. Just fyi.
Sent from my PC36100 using XDA Premium App
thanks guys, I just added it for my evo. I was wondering if I bring it to the sprint store, will they fix/replace/repair the light leakage on my phone? And vibrating motor is kinda worn out.
Also would they rollback the firmware?
I was wondering if I bring it to the sprint store, will they fix/replace/repair the light leakage on my phone? And vibrating motor is kinda worn out.
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If the phone is less than one year old (from the first activation date) then its still under warranty, and they should fix it. If its past a year, you will have to pay 100 dollar deductible through asurion.
Also would they rollback the firmware?
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No, as discussed MANY MANY MANY times, sprint cannot rollback firmware from 2.3.
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
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Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
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I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
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I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
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I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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What's it doing? That may affect how you approach.
The Root said:
What's it doing? That may affect how you approach.
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GPS isn't working for me (it's totally dead.) I've tried all of the fixes and returning to stock.
bl8zeone360 said:
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
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I've got my old Epic 4G in the drawer, I may have to bring this bad boy back out for now.
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
VikingoRMCF said:
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
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If it's repaired is there a deductible? Sorry, the way you worded it sounds like that.
Sorry, repairs don't cost you a dime.
There are two service plans, both cover repairs, one covers accidental damage w/ a deductible.
You pay a deductable. $100. If they deem it unfixable or too many broken things they will replace it. However for me it took a whole week. Best thing however is j can give it to a radio shack store and they will send it out for you. Secondly. U can get store credit equal to ur phone value later down the line. Like say the Galaxy S IV comes out if j vet where I'm going with this
Sent from a Galaxy SIII presented by Sprint.
So, in summary...is it a good choice to take this program over Asurion? Asurion deductible is $150 vs $100 from Radioshack and $10 monthly fee vs $7.49.
I think I have a window still to apply the radioshack insurance, but wasn't sure if it was a good deal or not :/
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
Radio shack won't cover lost or stolen tho. Have to have the device to claim....only fallback really
Hopefully they'll send an S3, an EVO would piss me the fu¢k off.
Overstew said:
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
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Sent from my SPH-L710 using xda premium
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah this is why I have Sprint TEP. More expensive yes but they replace for free if you have issues with gps and other stuff. Obviously if the device is physically damaged they will tell you to go to asurion.
air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah, but I got the device on July 1st. Also, Assuraunt (Radioshack's 3rd party insurance), shipped the phone and it is to arrive at my house today by 4:30pm. I have work at 4:00 so it's going to be a long day. lol
I'll let you guys know if it's an SIII or Evo. :'-(
It's a brand new SIII. Complete with a new battery, too. Awesome.
How long does it take to get a replacement for a cracked screen? Mine cracked last night and taking it to best buy Thursday morning.
Sent from my SPH-L710 using xda app-developers app
It takes 3 days. Plus $50 deposit for a donor phone which u get back once u get ur phone. Also make sure ur unrooted and back to stock. They will be able to tell and don't want the insurance people to send it back unfixed due to this. I know its stupid but that's the facts.
XDA Moderator
The Best Buy by me and most I have heard of do not care if you are rooted or not and recently removed the $50 deposit requirement for the loaner phone. I have gotten replacements in 2 business days here but I have heard of some Best Buys actually giving replacements for physical damage on the spot but YMMV.
kennyglass123 said:
The Best Buy by me and most I have heard of do not care if you are rooted or not and recently removed the $50 deposit requirement for the loaner phone. I have gotten replacements in 2 business days here but I have heard of some Best Buys actually giving replacements for physical damage on the spot but YMMV.
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Wow that's new to me. I took mine in about 3 months ago and they asked me to unroot it and wanted a deposit. I was pissed and haven't gotten it fixed yet cause of it lol
XDA Moderator
Why would they look for root or in the clockmod if it comes in for a cracked screen? Sounds like they are going through the phone for no reason it what I would say.
Sent from my SPH-L710 using xda app-developers app
derrickmd18 said:
Why would they look for root or in the clockmod if it comes in for a cracked screen? Sounds like they are going through the phone for no reason it what I would say.
Sent from my SPH-L710 using xda app-developers app
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Well the girl looked at my phone andsaw that I was running ics on it which is not released for my phone. She knows of xda and asked if it was custom. I didn't lie. She said she needed to ask her manager. He said as a precaution they rec I unroot and return to stock so they wouldn't send it back
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Ok. Mine is rooted just so I could run wifi ther
Sent from my SPH-L710 using xda app-developers app
My screen was cracked, and they didnt have any replacements for it, and it was on back order. So the best buy associate went ahead and ordered me a new one without having my old one. When the new one came in, I cleared the triangle counter and unrooted my phone and exchanged. Best replacement program ever.
I have best buy insurance and the other day I was walking around in best buy, dropped my phone and cracked the screen. I walked over to the mobile kiosk thing, rooted and all, and they accepted it no problem.
The guy told me the company couldn't give the slightest poop that it was rooted or the flash counter was tripped. Best Buy doesn't mind a bit.
Btw, they did make me pay the 50 dollars for the loaner phone, but i brought it back after activating my old evo 3d and got my 50 bucks back.
codyisnottanner said:
I have best buy insurance and the other day I was walking around in best buy, dropped my phone and cracked the screen. I walked over to the mobile kiosk thing, rooted and all, and they accepted it no problem.
The guy told me the company couldn't give the slightest poop that it was rooted or the flash counter was tripped. Best Buy doesn't mind a bit.
Btw, they did make me pay the 50 dollars for the loaner phone, but i brought it back after activating my old evo 3d and got my 50 bucks back.
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This is good to know. I need to return mine and I'm rooted. Thanks!