How to go about getting a replacement? - Samsung Galaxy Nexus

I am in need of a replacement galaxy nexus because it has a faulty screen and the battery door doesn't stay in anymore anymore. I've looked around on the internet and still can't find what number to call. Could anyone direct me how to get a replacement?
Sent from my Galaxy Nexus using xda premium

I had some problems with my first Droid, ally, and gnex. As long as you pay to have insurance they should be able to help. Just take it into the store and whatever company you have will be able to help you.
Sent from my Galaxy Nexus using xda app-developers app

I thought I had a warranty with Google?
Sent from my Galaxy Nexus using xda premium

tanner4137 said:
I thought I had a warranty with Google?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
you should have a 2 year warranty with samsung

Copy and pasted because I can't link yet
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
Sent from my Galaxy Nexus using xda premium

jesusOmar said:
Copy and pasted because I can't link yet
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Do you mind pm'ing me the link for future reference?
Sent from my Galaxy Nexus using xda premium

Unfortunately, I am going through the same process. The earpiece totally stopped working and none of the headset toggle apps seem to fix it.
To the question, should I unroot my phone before I send it in to Samsung for them to repair it or do you think its even a big deal? I have heard that most companies don't really care about this anymore.

Well when you root the device your warranty is void so I would probably unroot
Sent from my SGH-I897 using xda premium

Wdustin1 said:
Well when you root the device your warranty is void so I would probably unroot
Sent from my SGH-I897 using xda premium
Click to expand...
Click to collapse
Oh I'm well aware of that. I just remember a few people saying some companies just don't care anymore if it didn't involve bricking it. Obviously my rooting the device had nothing to do with the problem at hand. I guess I might as well, just to be safe. Thanks.

Related

Galaxy Nexus Gsm warranty.

I got it from Amazon today in one day shipping. Just installed my apps and love the phone already. My gs2 needs to go now.
I have two question though.
1. Do they have only one version everywhere? I know the cdma version is a different one, but are all the gsm ones alike?
2. In case I need to get warranty on this, will Samsung be providing it in USA?
Sent from my Galaxy Nexus using xda premium
Yes and no. All GSM models are the same pentaband phones.. and as for warranty your guess is as goof as mine
Sent from my Galaxy Nexus using xda premium
I ordered through negri and they handle all warranty claims. Not sure how Amazon does it.
Sent from my Galaxy Nexus using XDA App
brian85 said:
I ordered through negri and they handle all warranty claims. Not sure how Amazon does it.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
OK, I'll probably never need it but it's always nice to know that the phone is covered. Lucky you! May be I'll talk with Amazon regarding this. Thanks a lot for nice replies.
Sent from my Galaxy Nexus using xda premium
ceo.mtcl said:
OK, I'll probably never need it but it's always nice to know that the phone is covered. Lucky you! May be I'll talk with Amazon regarding this. Thanks a lot for nice replies.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
You may have extra luck because Amazon is good with customer service. But they probably sourced it from one of the UK importers, so that hurts your chances also. Most people are saying that the imported versions have no explicit warranty in the states.
martonikaj said:
You may have extra luck because Amazon is good with customer service. But they probably sourced it from one of the UK importers, so that hurts your chances also.
Click to expand...
Click to collapse
yes, actually the order fulfillment its through Amazon but it its from third party seller. But the seller has pretty good reviews. I'm gonna send him a message to know more about it. Can I buy Att warranty on it anyhow?
Sent from my Galaxy Nexus using Tapatalk
ceo.mtcl said:
yes, actually the order fulfillment its through Amazon but it its from third party seller. But the seller has pretty good reviews. I'm gonna send him a message to know more about it. Can I buy Att warranty on it anyhow?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
There are a couple threads about warranties. I think people said you can get Asurion (or any other 3rd party, probably) insurance... not sure though.

Experiences with Samsung Warranty Service in Canada ?

Share your experiences with Samsung Warranty service in canada
BTW. I sended my Galaxy Nexus on February 16th and do you know when it gonna come back to me ? I miss so much my phone (using a Blackberry bold 9900 right now) -.-
Hello world??
Absolutely terrible. Just wait till you experience there "phone service"
I gave up after they eventually told me 6 phone calls later that my warranty was void because I bought mine on Ebay.
Sent from my Galaxy Nexus using xda premium
ChongoDroid said:
Absolutely terrible. Just wait till you experience there "phone service"
I gave up after they eventually told me 6 phone calls later that my warranty was void because I bought mine on Ebay.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Good to know.
Sent from my Galaxy Nexus using xda premium
Motorola on the other hand is awesome. They repair rooted devices and purolator then back in a week.
Sent from my Galaxy Nexus using xda premium
Can i trust them ? I sended my phone because my screen was so crappy. They told me that my screen should be correct after the reparation.
did you get it back yet?
im in the same position.

UK Galaxy Nexus replacement but in US

What do I do I called they said my device is from the UK and I need a replacement also it is the white version
Sent from my Galaxy Nexus using xda app-developers app
So how did you buy the device? If its white then it was from an importer or a site like Amazon or eBay, because that was never sold in the US. Sorry to say, but you have no warranty and Samsung UK has absolutely no obligation at all to help you because you bought a gray market device.
If you bought from a reputable importer, they may be willing to act as a middleman and help you with the warranty. That's the only way you're going to get warranty service done.
I bought it from someone on xda I don't know the history on it or anything
Sent from my Galaxy Nexus using xda app-developers app

T-Mobile Warranty and how to not void it

I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Diumlol said:
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Click to expand...
Click to collapse
Well, she may had not been aware, but rooting your phone and installing custom roms also voids your warranty
Sent from my SGH-T989 using xda premium
yeah, probably.
too good to be true hehe
Custom ROMs.. rooting voids warranty... physical damage, lost, stolen, water damage is all covered
Under warranty.. I believe $130.. since assurion handles those this now.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
PJcastaldo said:
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
Click to expand...
Click to collapse
I thought there was something on XDA TV about how these big companies wanna act like rooting voids your warranty but if call them and know what your talking about then they would have to complete a warranty repair. It's a episode from a few months back. Look it up. Good stuff.
Sent from my SGH-T989 using xda app-developers app
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
if you get the 8 dollar plan, physical damage and water damage is eh. I think it's an amazing deal, does anyone not agree?
If you have that plan and do mess something up, you could always run it over with your car (or something a little more civil)
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
Click to expand...
Click to collapse
Do you have an insurance, or just a regular warranty. Did you call Tmobile or samsung?
Sent from my SGH-T989 using xda app-developers app
or just 15 sec in microwave.
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
Click to expand...
Click to collapse
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
sirdowski said:
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
Click to expand...
Click to collapse
Same here. I flashed a custom ROM. Don't know how I bricked it. Can't get into download mode with the three button methods. The phone just started and then get into boot loop right away. Brought it to T-mobile store and play dump a little bit. The guy at the store order my replacement for $20 processing fee. Got my new phone last week. They received my return this Monday. Have not hear from them so I asummed it is okay. I got lucky because my phone will be out of warranty on October 24th.
Sent from my SGH-T989 using xda app-developers app
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
tdizzle404 said:
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Just a future reference for anyone. Always go straight to the manufacturer or third party when possible. T-mobile F-ing charges you BS fees for everything.
Sent from my SGH-T989 using xda premium
blackangst said:
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
jonb39 said:
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
Click to expand...
Click to collapse
I dont have php insurance. Can i get that option for a regular warranty
Sent from my SGH-T989 using xda app-developers app
I tend to buy all of my phones brand new, sometimes lightly used and unsubsidized. TMo is great since they charge a decent price if you don't want the phone subsidy. I usually stick with the manufacturers warranty.
All I will say is if you brick your phone, make sure you hard brick it if you are going to a T-Mobile and getting it replaced. I hard bricked mine the first time I tried installing a I-9100 rom on my T989 because I thought "Galaxy S2" meant all of them on the CyanogenMod website (yes, my first time flashing a rom). They replaced it since it was under the 20 day complete return (if its under 20 days they will replace it with a BRAND NEW one instead of a refurbished) and it came overnighted (unfortunately I bricked it friday and talked with them so I had to wait til monday because they were closed on weekends. If not under the 20 days they will give you a 20$ processing fee and a refurbished phone that may look new but it certainly isnt.

Warranty for craigslist purchase

Hey guys,
I purchased my note 3 from craigslist brand new, and I broke the manufacture seal on the box. Is there any 3rd party warranty I can get? Square trade doesn't appear to offer warranty for the note 3 and my research online indicates they don't honor phones bought from craigslist
Sent from my SM-N900T using xda app-developers app
GHOSTIVVI said:
Hey guys,
I purchased my note 3 from craigslist brand new, and I broke the manufacture seal on the box. Is there any 3rd party warranty I can get? Square trade doesn't appear to offer warranty for the note 3 and my research online indicates they don't honor phones bought from craigslist
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
i got a note 2 from craigslist and had few issues with it what i did was called samsung and they took care of it with out any questions seams that they customer services is pretty good
bmwauto said:
i got a note 2 from craigslist and had few issues with it what i did was called samsung and they took care of it with out any questions seams that they customer services is pretty good
Click to expand...
Click to collapse
I would like to root this phone which means I will loose Knox warranty though Samsung,so before rooting I want to get a third party warranty in case something happens to this phone. As most 3rd party warranty companies don't care about Knox status
Sent from my SM-N900T using xda app-developers app
I believe you're fine by rooting it, just don't flash custom recoveryand rom or you will void warranty
Sent from my SM-N900T using Tapatalk now Free
All I know is that if the phone is in good Condition you can add insurance to the line.
Sent from my SM-N900T using xda app-developers app

Categories

Resources