Warranty for craigslist purchase - T-Mobile Samsung Galaxy Note 3

Hey guys,
I purchased my note 3 from craigslist brand new, and I broke the manufacture seal on the box. Is there any 3rd party warranty I can get? Square trade doesn't appear to offer warranty for the note 3 and my research online indicates they don't honor phones bought from craigslist
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GHOSTIVVI said:
Hey guys,
I purchased my note 3 from craigslist brand new, and I broke the manufacture seal on the box. Is there any 3rd party warranty I can get? Square trade doesn't appear to offer warranty for the note 3 and my research online indicates they don't honor phones bought from craigslist
Sent from my SM-N900T using xda app-developers app
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i got a note 2 from craigslist and had few issues with it what i did was called samsung and they took care of it with out any questions seams that they customer services is pretty good

bmwauto said:
i got a note 2 from craigslist and had few issues with it what i did was called samsung and they took care of it with out any questions seams that they customer services is pretty good
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I would like to root this phone which means I will loose Knox warranty though Samsung,so before rooting I want to get a third party warranty in case something happens to this phone. As most 3rd party warranty companies don't care about Knox status
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I believe you're fine by rooting it, just don't flash custom recoveryand rom or you will void warranty
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All I know is that if the phone is in good Condition you can add insurance to the line.
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Related

Galaxy Nexus Gsm warranty.

I got it from Amazon today in one day shipping. Just installed my apps and love the phone already. My gs2 needs to go now.
I have two question though.
1. Do they have only one version everywhere? I know the cdma version is a different one, but are all the gsm ones alike?
2. In case I need to get warranty on this, will Samsung be providing it in USA?
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Yes and no. All GSM models are the same pentaband phones.. and as for warranty your guess is as goof as mine
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I ordered through negri and they handle all warranty claims. Not sure how Amazon does it.
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brian85 said:
I ordered through negri and they handle all warranty claims. Not sure how Amazon does it.
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OK, I'll probably never need it but it's always nice to know that the phone is covered. Lucky you! May be I'll talk with Amazon regarding this. Thanks a lot for nice replies.
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ceo.mtcl said:
OK, I'll probably never need it but it's always nice to know that the phone is covered. Lucky you! May be I'll talk with Amazon regarding this. Thanks a lot for nice replies.
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You may have extra luck because Amazon is good with customer service. But they probably sourced it from one of the UK importers, so that hurts your chances also. Most people are saying that the imported versions have no explicit warranty in the states.
martonikaj said:
You may have extra luck because Amazon is good with customer service. But they probably sourced it from one of the UK importers, so that hurts your chances also.
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yes, actually the order fulfillment its through Amazon but it its from third party seller. But the seller has pretty good reviews. I'm gonna send him a message to know more about it. Can I buy Att warranty on it anyhow?
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ceo.mtcl said:
yes, actually the order fulfillment its through Amazon but it its from third party seller. But the seller has pretty good reviews. I'm gonna send him a message to know more about it. Can I buy Att warranty on it anyhow?
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There are a couple threads about warranties. I think people said you can get Asurion (or any other 3rd party, probably) insurance... not sure though.

How to go about getting a replacement?

I am in need of a replacement galaxy nexus because it has a faulty screen and the battery door doesn't stay in anymore anymore. I've looked around on the internet and still can't find what number to call. Could anyone direct me how to get a replacement?
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I had some problems with my first Droid, ally, and gnex. As long as you pay to have insurance they should be able to help. Just take it into the store and whatever company you have will be able to help you.
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I thought I had a warranty with Google?
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tanner4137 said:
I thought I had a warranty with Google?
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Click to collapse
you should have a 2 year warranty with samsung
Copy and pasted because I can't link yet
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
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jesusOmar said:
Copy and pasted because I can't link yet
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
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Click to collapse
Do you mind pm'ing me the link for future reference?
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Unfortunately, I am going through the same process. The earpiece totally stopped working and none of the headset toggle apps seem to fix it.
To the question, should I unroot my phone before I send it in to Samsung for them to repair it or do you think its even a big deal? I have heard that most companies don't really care about this anymore.
Well when you root the device your warranty is void so I would probably unroot
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Wdustin1 said:
Well when you root the device your warranty is void so I would probably unroot
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Oh I'm well aware of that. I just remember a few people saying some companies just don't care anymore if it didn't involve bricking it. Obviously my rooting the device had nothing to do with the problem at hand. I guess I might as well, just to be safe. Thanks.

T-Mobile Warranty and how to not void it

I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Diumlol said:
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
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Well, she may had not been aware, but rooting your phone and installing custom roms also voids your warranty
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yeah, probably.
too good to be true hehe
Custom ROMs.. rooting voids warranty... physical damage, lost, stolen, water damage is all covered
Under warranty.. I believe $130.. since assurion handles those this now.
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Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
PJcastaldo said:
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
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I thought there was something on XDA TV about how these big companies wanna act like rooting voids your warranty but if call them and know what your talking about then they would have to complete a warranty repair. It's a episode from a few months back. Look it up. Good stuff.
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This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
if you get the 8 dollar plan, physical damage and water damage is eh. I think it's an amazing deal, does anyone not agree?
If you have that plan and do mess something up, you could always run it over with your car (or something a little more civil)
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tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
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Do you have an insurance, or just a regular warranty. Did you call Tmobile or samsung?
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or just 15 sec in microwave.
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
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+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
sirdowski said:
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
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Same here. I flashed a custom ROM. Don't know how I bricked it. Can't get into download mode with the three button methods. The phone just started and then get into boot loop right away. Brought it to T-mobile store and play dump a little bit. The guy at the store order my replacement for $20 processing fee. Got my new phone last week. They received my return this Monday. Have not hear from them so I asummed it is okay. I got lucky because my phone will be out of warranty on October 24th.
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I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
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tdizzle404 said:
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
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Why would they do that?
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Just a future reference for anyone. Always go straight to the manufacturer or third party when possible. T-mobile F-ing charges you BS fees for everything.
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blackangst said:
Why would they do that?
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When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
jonb39 said:
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
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I dont have php insurance. Can i get that option for a regular warranty
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I tend to buy all of my phones brand new, sometimes lightly used and unsubsidized. TMo is great since they charge a decent price if you don't want the phone subsidy. I usually stick with the manufacturers warranty.
All I will say is if you brick your phone, make sure you hard brick it if you are going to a T-Mobile and getting it replaced. I hard bricked mine the first time I tried installing a I-9100 rom on my T989 because I thought "Galaxy S2" meant all of them on the CyanogenMod website (yes, my first time flashing a rom). They replaced it since it was under the 20 day complete return (if its under 20 days they will replace it with a BRAND NEW one instead of a refurbished) and it came overnighted (unfortunately I bricked it friday and talked with them so I had to wait til monday because they were closed on weekends. If not under the 20 days they will give you a 20$ processing fee and a refurbished phone that may look new but it certainly isnt.

Knox and JUMP!

If the Knox counter gets tripped, will that affect me trading in my phone with T-Mobile's JUMP! Program?
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Good question. I gave in my girls HTC sensation today, rooted running AOKP, they rebooted it, saw the custom boot ani, and still gave us $65. Maybe withb jump they check more thoroughly?
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Warrior1975 said:
Good question. I gave in my girls HTC sensation today, rooted running AOKP, they rebooted it, saw the custom boot ani, and still gave us $65. Maybe withb jump they check more thoroughly?
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Lol that hilarious. All I have found is that they say it must be in working condition and no cracked screen. And it must boot and function properly.
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paul89 said:
If the Knox counter gets tripped, will that affect me trading in my phone with T-Mobile's JUMP! Program?
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Please excuse my ignorance but what is knox, thanks
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---------- Post added at 06:27 PM ---------- Previous post was at 06:23 PM ----------
vw65bus said:
Please excuse my ignorance but what is knox, thanks
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Never mind I found it thanks
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The guy who sold me the Note 3 was into custom ROMs. When I mentioned Knox efuse and trade in with Jump he said no one there would even know what to look for at trade in and that flashing should be fine. He said the same thing about warranty returns. The insurance company would just take back the device.
But...he did mention that trade ins with Jump would end up as refurb devices. So its possible that there might be someone along the repair service chain knows whats what.
I traded my note 2 in today, running tweaked rom and custom recovery. Still got $275 for it. A lot of the phones get wiped and reflashed without even being checked to see if they were tampered with
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I couldn't believe they were offering so much for the Note 2. I almost dumped mine. I'm selling it to one of my employees already. Only 300, I wish I didn't commit, I would have sold it today, instead of waiting a month for my money.
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Note 2's probably going to go on sale like the s3 did when s4 came out and s3' were selling like mad because the price drop so maybe they want to have refurb stock to offer in case demand gets high and they run out of new note 2's due to a sale on note 2' s
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When processing a trade in the only things the computer asks is
Water damage
Does it turn on
Is the screen broken
Is their physical damage
They also gave me $275 for my Note 2. JediX19. They didn't care at all.
$275? I wish I wasn't such a nice guy sometimes. I ended up giving my mother in law my Note II.
boshindo said:
The guy who sold me the Note 3 was into custom ROMs. When I mentioned Knox efuse and trade in with Jump he said no one there would even know what to look for at trade in and that flashing should be fine. He said the same thing about warranty returns. The insurance company would just take back the device.
But...he did mention that trade ins with Jump would end up as refurb devices. So its possible that there might be someone along the repair service chain knows whats what.
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I don't think the eFuse matters unless you're getting it warranty repaired by Samsung and even then, they may not bother to check if there's no custom ROM running. Most people don't know about it or even care. I sent a Droid4 to Moto for warranty repair and there is something similar (it may or may not be the same) that gets flipped when it's rooted. They didn't care and repaired the defect.
Just found this thread Googling for the same thing. I was told by the guy at the T-Mobile I went to that they don't care at the store when trading it in, but he's not sure what would happen when it got to wherever they send it and see it tripped.
Basically what happens is if it is tripped your rights to the extended warranty are revoked going forward. You won't be able to add the extended warranty or jump for 12 months plus you pay out of warranty fee.
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MorePAIN said:
Basically what happens is if it is tripped your rights to the extended warranty are revoked going forward. You won't be able to add the extended warranty or jump for 12 months plus you pay out of warranty fee.
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Source?
clninja said:
When processing a trade in the only things the computer asks is
Water damage
Does it turn on
Is the screen broken
Is their physical damage
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What he said^^
For now, at least.
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decalex said:
What he said^^
For now, at least.
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I'm a tmo rep and so far they've said nothing about checking anything but the screen and water damage etc, I've also traded in 3 different phones that were rooted and custom Rom and all and never heard a word from Samsung or whoever the traded phones go to. Plain. And simple lol we don't care what you did with your Phone. I've also sent an s3 I. Under Warranty Last Year Without Using Triangle Away And There Were No Repercussions. Cost too much money and time to check every phone they just basically reflash and refurbish and send it back out
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seshaz said:
I'm a tmo rep and so far they've said nothing about checking anything but the screen and water damage etc, I've also traded in 3 different phones that were rooted and custom Rom and all and never heard a word from Samsung or whoever the traded phones go to. Plain. And simple lol we don't care what you did with your Phone. I've also sent an s3 I. Under Warranty Last Year Without Using Triangle Away And There Were No Repercussions. Cost too much money and time to check every phone they just basically reflash and refurbish and send it back out
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That's the thing though. Can they re flash Knox, and if so, how do we get that tool?
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Flippy125 said:
That's the thing though. Can they re flash Knox, and if so, how do we get that tool?
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Don't know yet, I can go in t-community tomorrow and see if I can contact a Samsung tech and see what they say. I asked our Samsung rep and he had no clue there was such a thing as Knox. I'll get back tomorrow with an answer.
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seshaz said:
Don't know yet, I can go in t-community tomorrow and see if I can contact a Samsung tech and see what they say. I asked our Samsung rep and he had no clue there was such a thing as Knox. I'll get back tomorrow with an answer.
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I'll hold off on rooting until you get back to us then. This is my first Touchwiz Samsung phone and I'm ready to experience ASOP on this beautiful screen
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Extended warranty :D

My official warranty for note 2 is gonna end within a week and luckily I happened to visit the samsung service center regarding my friend's phone. On a casual talk with the reception guy I found that I can extend my official warranty by another 1year by paying 1950 INR.
So guys I think its a good deal, but what do guys say?
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Bunny2rock said:
My official warranty for note 2 is gonna end within a week and luckily I happened to visit the samsung service center regarding my friend's phone. On a casual talk with the reception guy I found that I can extend my official warranty by another 1year by paying 1950 INR.
So guys I think its a good deal, but what do guys say?
Sent from my GT-N7100 using XDA Free mobile app
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Only 30$???? that is good.

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