Galaxy Nexus Gsm warranty. - Samsung Galaxy Nexus

I got it from Amazon today in one day shipping. Just installed my apps and love the phone already. My gs2 needs to go now.
I have two question though.
1. Do they have only one version everywhere? I know the cdma version is a different one, but are all the gsm ones alike?
2. In case I need to get warranty on this, will Samsung be providing it in USA?
Sent from my Galaxy Nexus using xda premium

Yes and no. All GSM models are the same pentaband phones.. and as for warranty your guess is as goof as mine
Sent from my Galaxy Nexus using xda premium

I ordered through negri and they handle all warranty claims. Not sure how Amazon does it.
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brian85 said:
I ordered through negri and they handle all warranty claims. Not sure how Amazon does it.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
OK, I'll probably never need it but it's always nice to know that the phone is covered. Lucky you! May be I'll talk with Amazon regarding this. Thanks a lot for nice replies.
Sent from my Galaxy Nexus using xda premium

ceo.mtcl said:
OK, I'll probably never need it but it's always nice to know that the phone is covered. Lucky you! May be I'll talk with Amazon regarding this. Thanks a lot for nice replies.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
You may have extra luck because Amazon is good with customer service. But they probably sourced it from one of the UK importers, so that hurts your chances also. Most people are saying that the imported versions have no explicit warranty in the states.

martonikaj said:
You may have extra luck because Amazon is good with customer service. But they probably sourced it from one of the UK importers, so that hurts your chances also.
Click to expand...
Click to collapse
yes, actually the order fulfillment its through Amazon but it its from third party seller. But the seller has pretty good reviews. I'm gonna send him a message to know more about it. Can I buy Att warranty on it anyhow?
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ceo.mtcl said:
yes, actually the order fulfillment its through Amazon but it its from third party seller. But the seller has pretty good reviews. I'm gonna send him a message to know more about it. Can I buy Att warranty on it anyhow?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
There are a couple threads about warranties. I think people said you can get Asurion (or any other 3rd party, probably) insurance... not sure though.

Related

Trading for HTC Thunderbolt.

Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
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Avelnan said:
Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
Wait, is your phone defective or are you just wanting root? If its defective (as in something is broken) it would depend on your warranty. From my experience, verizon only replaces a phone with the same one or of equal.
Where are you planning on getting the thunderbolt? If through Verizon or a certified reseller, then you have nothing to worry about. If you buy off cl or eBay, then it can go either way, but most likely they won't help.
Avelnan said:
Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
If you have asurion then all you have to do is pay the deductible and they'll replace it.
The thunderbolt is so thick...
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Avelnan said:
Ahem, sooo I'm am strongly considering trading this phone for a thunderbolt (for the root) and I am just scared that if something is wrong with it, Verizon wouldn't give me a replacement. Anyone know whether this is true or not?
I just don't want to be stuck with a defective phone.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
Verizon replacements are always defective anyway.
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kingsway8605 said:
Verizon replacements are always defective anyway.
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Click to collapse
So true, but there are a few from the batch that are good.
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Also, yes I'm doing the trade on Craigslist. I found a dude willing to trade, but I'm still afraid about the warranty thing. I just can't bear life without root. I was flashing nearly every week with the Fascinate.
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Avelnan said:
Also, yes I'm doing the trade on Craigslist. I found a dude willing to trade, but I'm still afraid about the warranty thing. I just can't bear life without root. I was flashing nearly every week with the Fascinate.
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Click to expand...
Click to collapse
I noticed you posted in another thread asking to borrow an XTC Clip. You should search on Craigslist for people that do business unlocking phones, a lot of them have them in their arsenal of tools.
TheMavic said:
I noticed you posted in another thread asking to borrow an XTC Clip. You should search on Craigslist for people that do business unlocking phones, a lot of them have them in their arsenal of tools.
Click to expand...
Click to collapse
Thank you so much for suggesting this! Immediately went to craigslist, and found this guy in my area:
http://pittsburgh.craigslist.org/cps/2538712939.html
Sending him an email now, and hoping to have S-OFF by the end of the weekend. If you're looking for a clip and haven't tried this, do it. This guy charges 20, which is what I would expect to throw in for use of a clip anyway.
gabezermeno said:
The thunderbolt is so thick...
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Click to collapse
No it isn't
Sent from my ADR6400L using XDA App
I just jumped from the Tbolt to the Inc 2. Both are good phones I just felt like I needed something new. I'm always jumping from phone to phone.
Sent from my Incredible 2 using XDA Premium App
TheMavic said:
I noticed you posted in another thread asking to borrow an XTC Clip. You should search on Craigslist for people that do business unlocking phones, a lot of them have them in their arsenal of tools.
Click to expand...
Click to collapse
I did this and found a place. I asked them if they used an xtc clip to unlock the bootloader. The lady swore up and down that you actually don't want to do that and that their software will work just fine and that if I unlocked my bootloader I would loose my recovery. Something tells me the just put z4 root on some phones and call it a day, or just install Su
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ddgarcia05 said:
I just jumped from the Tbolt to the Inc 2. Both are good phones I just felt like I needed something new. I'm always jumping from phone to phone.
Sent from my Incredible 2 using XDA Premium App
Click to expand...
Click to collapse
So I'm guessing you don't have the warranty anymore?
Would the phone still be covered under manufacturer warranty? Like if the phone itself is defective, can I still get a CLNR?
Sent from my ADR6350
What do you mean? It should have warranty.
Sent from my Incredible 2 using XDA Premium App
I am 99% sure that if you trade you phone for another phone on craigslist, you will not have any warranty on the new craigslist phone. Warranty will only cover the original owner. I can't possibly see Verizon condoning people swapping their phones with one another on craigslist. The whole thing just seems real sketchy to me.
From Verizon's website:
"IX. OTHER CONDITIONS:
A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers"
[ http://support.vzw.com/terms/products/extended_warranty.html ]
This would indicate to me, that if I traded or sold my phone to you, even though I have an extended warranty on it, the warranty eligibility would NOT be transferred to you. I would highly recommend NOT doing this.
slacka-vt said:
I am 99% sure that if you trade you phone for another phone on craigslist, you will not have any warranty on the new craigslist phone. Warranty will only cover the original owner. I can't possibly see Verizon condoning people swapping their phones with one another on craigslist. The whole thing just seems real sketchy to me.
From Verizon's website:
"IX. OTHER CONDITIONS:
A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers"
[ http://support.vzw.com/terms/products/extended_warranty.html ]
This would indicate to me, that if I traded or sold my phone to you, even though I have an extended warranty on it, the warranty eligibility would NOT be transferred to you. I would highly recommend NOT doing this.
Click to expand...
Click to collapse
So this mean no Asurion or manufacturer warranty? I sure when Verizon does CLNRs they're from manufacturer and not Asurion.
Sorry I just need to be sure before I do anything.
Sent from my ADR6350
slacka-vt said:
I am 99% sure that if you trade you phone for another phone on craigslist, you will not have any warranty on the new craigslist phone. Warranty will only cover the original owner. I can't possibly see Verizon condoning people swapping their phones with one another on craigslist. The whole thing just seems real sketchy to me.
From Verizon's website:
"IX. OTHER CONDITIONS:
A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers"
[ http://support.vzw.com/terms/products/extended_warranty.html ]
This would indicate to me, that if I traded or sold my phone to you, even though I have an extended warranty on it, the warranty eligibility would NOT be transferred to you. I would highly recommend NOT doing this.
Click to expand...
Click to collapse
I didn't trade my Tbolt. I still have it.
Sent from my Incredible 2 using XDA Premium App
Actually that is incorrect I'm an indirect agent and by trading you would void the manufacturer warranty however if you put asurion on it it would be covered
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I've changed my mind. I'm sticking with her.
Sent from my ADR6350

Galaxy Nexus and Assurion (GSM)

Not sure if it has been said, if so forgive me . I noticed a few people on here that already broke/ lost their phones. If your carrier uses Assurion which I believe every carrier does, the Galaxy Nexus IS semi covered just like previous Nexus phones. I have T-Mobile here in the states, as long as you have the full PHP protection on your account you can file a claim with Assurion. What will happen is you will have to purchase a new Nexus yourself but with proof of purchase they will cover the full cost minus deductible. So, the phone is $700, you pay the deductible equivalent (130 on tmous) they cut you a check for the rest so you get 570 back. No warranty coverage is provided obviously .Just thought I'd share for those that didn't know.
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Is this for a phone bought off contract? I got asurion through Verizon a few days ago and was just told there a 100 dollar deductible.
Sent from my Galaxy Nexus using XDA App
Thanks for the info!
Sent from my HTC Glacier using XDA App
triStateMindgate said:
Not sure if it has been said, if so forgive me . I noticed a few people on here that already broke/ lost their phones. If your carrier uses Assurion which I believe every carrier does, the Galaxy Nexus IS semi covered just like previous Nexus phones. I have T-Mobile here in the states, as long as you have the full PHP protection on your account you can file a claim with Assurion. What will happen is you will have to purchase a new Nexus yourself but with proof of purchase they will cover the full cost minus deductible. So, the phone is $700, you pay the deductible equivalent (130 on tmous) they cut you a check for the rest so you get 570 back. No warranty coverage is provided obviously .Just thought I'd share for those that didn't know.
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Click to collapse
Do you have to send the broken phone to them? That sounds ripe for abuse and fraud otherwise.
Sent from my GSM Galaxy Nexus on TMoUS using Tapatalk
With Verizon you guys are covered because its a device that Verizon carries. This is for us GSM folks who imported their device from overseas.
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triStateMindgate said:
With Verizon you guys are covered because its a device that Verizon carries. This is for us GSM folks who imported their device from overseas.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Would've been a good idea to put (GSM) in the thread title
[hfm] said:
Do you have to send the broken phone to them? That sounds ripe for abuse and fraud otherwise.
Its the same if you were to go and buy a Galaxy S2 for $529 and do a claim with them , just paying the 130 deductible so if you wanted you can do fraud on any device....you only get 2 claims per year.... I'm not 100% if you have to send it back I'll find out tomorrow when I get to work, but I wanna say that yea, you'd have to send it back.
Sent from my GSM Galaxy Nexus on TMoUS using Tapatalk
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Click to collapse
Sent from my Galaxy Nexus using Tapatalk
Sweet. Thanks. So do you just call your carrier and ask for this?
Sent from my Galaxy Nexus using xda premium
nyijedi said:
Sweet. Thanks. So do you just call your carrier and ask for this?
Click to expand...
Click to collapse
No. Carriers don't insure phones, Asurion does. Now I remember this was the policy with the N1 and the S I believe as well. Just to be clear I personally have not confirmed this myself, but a few trusted sources informed us here at T-Mobile regarding this.
Double post
i called assurian.. if it is not stocked in the usa, they will not place or give you money.. they give you a similar device.. probably a sgs2 or if tmo ever hets the gnex
BiGMERF said:
i called assurian.. if it is not stocked in the usa, they will not place or give you money.. they give you a similar device.. probably a sgs2 or if tmo ever hets the gnex
Click to expand...
Click to collapse
I'm gonna talk to my DM tomorrow before the long weekend, this was confirmed by several people including him today, plus I know people that had their previous Nexuses covered this way, I'll report back. Thanks.
triStateMindgate said:
I'm gonna talk to my DM tomorrow before the long weekend, this was confirmed by several people including him today, plus I know people that had their previous Nexuses covered this way, I'll report back. Thanks.
Click to expand...
Click to collapse
previous GSM Nexus' were available stateside
BiGMERF said:
i called assurian.. if it is not stocked in the usa, they will not place or give you money.. they give you a similar device.. probably a sgs2 or if tmo ever hets the gnex
Click to expand...
Click to collapse
Better than nothing, I guess.

$654.00 - the cheapest?

Looking to get my hands on another Nexus after mine slipped and fell into the ocean last night. Too much liquor I suppose... You guys know anywhere cheaper than here: http://www.amazon.com/gp/browse.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&me=A1QPS08K9FKKNF
I ordered mine from here but it was $10 more when I bought it. Fast shipping and what I got was a brand new condition unit with all accessories. Nothing wrong with it whatsoever that I can tell.
http://www.ebay.com/itm/Open-Box-Un...Cell_Phones&hash=item20c0b65166#ht_1264wt_905
I don't think you'll find them any cheaper. But if you want it you'd better hurry as there are only 4 left in stock and they sell em fast.
Pay the extra and get from negri or expansys so you have warranty. If you buy from Amazon or newegg you'll only have the return or maybe just exchange period as your warranty.
Sent from my Galaxy Nexus using xda premium
I bought mine brand new on eBay for $588
@rbiter said:
Pay the extra and get from negri or expansys so you have warranty. If you buy from Amazon or newegg you'll only have the return or maybe just exchange period as your warranty.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
If you live in the US, you'll currently have zero warranty on the Galaxy Nexus, regardless of where you buy it.
ScooterG said:
If you live in the US, you'll currently have zero warranty on the Galaxy Nexus, regardless of where you buy it.
Click to expand...
Click to collapse
Try again.
Sent from my Galaxy Nexus using xda premium
it's weird that the gsm model is still so pricey considering that you can get the lte model off of craigslist under $500 now.
@rbiter said:
Try again.
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Click to collapse
OK, I exaggerated. You get 15 days of warranty where you can exchange the phone. After that, you're left with a likely UK phone in the US trying to get support from Samsung. Ain't happening.
ScooterG said:
OK, I exaggerated. You get 15 days of warranty where you can exchange the phone. After that, you're left with a likely UK phone in the US trying to get support from Samsung. Ain't happening.
Click to expand...
Click to collapse
Still try again. Some of us ordered from expansys and negri for a reason. We might have to wait but we have warranty. Cheaper is not always better in this case. Thats why coreyl is laying down awesome customer service in the expansys thread.
Sent from my Galaxy Nexus using xda premium
Also because of expansys's exceptional customer service i am going to order my car dock from them. They goofed on some orders and coreyl went above and beyond making up for it. Ordering a couple accessories at a premium is the only other way to thank them.
Sent from my Galaxy Nexus using xda premium
@rbiter said:
Still try again. Some of us ordered from expansys and negri for a reason. We might have to wait but we have warranty. Cheaper is not always better in this case. Thats why coreyl is laying down awesome customer service in the expansys thread.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah I'm probably just gonna buy it from Negri again. They were top notch first time around. Just need to find a decent coupon now and I'll be good to go.
Guys does the LTE version can be unlocked and used with free sim all over the world ? im currently in the US but in my country we alredy have diffrent 4G providers, it should work then right?
vitalero said:
Guys does the LTE version can be unlocked and used with free sim all over the world ? im currently in the US but in my country we alredy have diffrent 4G providers, it should work then right?
Click to expand...
Click to collapse
Nope Verizon CDMA handset only. The GSM version would be required for elsewhere
Willieumm said:
I ordered mine from here but it was $10 more when I bought it. Fast shipping and what I got was a brand new condition unit with all accessories. Nothing wrong with it whatsoever that I can tell.
http://www.ebay.com/itm/Open-Box-Un...Cell_Phones&hash=item20c0b65166#ht_1264wt_905
I don't think you'll find them any cheaper. But if you want it you'd better hurry as there are only 4 left in stock and they sell em fast.
Click to expand...
Click to collapse
This is expansys.
Sent from my Galaxy Nexus using XDA App
Could you not just buy off contract from Verizon (yeah, $649.99 ) but still have the 1 year warranty?
Dan76 said:
Could you not just buy off contract from Verizon (yeah, $649.99 ) but still have the 1 year warranty?
Click to expand...
Click to collapse
You can't buy a GSM phone from Verizon
Sent from my Galaxy Nexus using xda premium
joshnichols189 said:
You can't buy a GSM phone from Verizon
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
...didn't realize it was a GSM we're looking for... my mistake.
You can find it in the $500 range used...
Have you checked CL

[Q] VZW Galaxy Nexus - where to buy phone only?

I won't be able to upgrade my dumb phone till early 2013 with verizon. I am interested in the galaxy nexus. Any recommendations as far as just buying the phone? Ebay? Any reputable sellers?
Obviously the fact that they have no warranty is an issue, but a square trade may be worth it at 75 dollars with all the color issues?
I'm open to thoughts and recommendations.
Swappa.com sells a lit of android phones. Check there. It's strictly for phones. They will tell u if the ESN is bad or not also. U can talk directly to the seller as well. Some take trades too.
Sent from my ADR6425LVW using Tapatalk 2
youngpettyboi said:
Swappa.com sells a lit of android phones. Check there. It's strictly for phones. They will tell u if the ESN is bad or not also. U can talk directly to the seller as well. Some take trades too.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Thanks, I will check that out.
jeep364 said:
Thanks, I will check that out.
Click to expand...
Click to collapse
or go to marketplace here at xda. there are couple of them trying to sell their galaxy nexus.
Sent from my Galaxy Nexus using XDA
afma_afma said:
or go to marketplace here at xda. there are couple of them trying to sell their galaxy nexus.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Thanks, I couldn't find any phones in the marketplace at this time, but just realized thats probably because I'm not at 10 posts yet to check it out!

Repairing question..

Hey guys & girls, I'm gonna make it quick:
I need to send my Gnex in.. It has some screen problems, which aren't major.. But annoying in time...
My question is, since the Gnex is taken down from the store, how long will Google/Samsung repair it?
I'm curios, because when I'll wait, I'm scared if my carrier (where I send it from) will say they don't repair the phone cause it's too old... Or is there no "too old device" .. Maybe some people with older devices have some experience..
Thank you in advance.
Sent from my Galaxy Nexus using xda premium
Standard 1 year from purchase warranty.
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
fushla said:
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
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Click to collapse
Still 1 year. Unless your carrier offered insurance and you took them up on it.
Okay thank you so I got some time ^^
Sent from my Galaxy Nexus using xda premium
063_XOBX said:
Still 1 year. Unless your carrier offered insurance and you took them up on it.
Click to expand...
Click to collapse
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
So if it's within this time, the carrier, who is the seller in this case would be obligated to either repair it, give you a new product and if the product is out of production, they would have to give you something similar or better.(the time in which the product is produced and sold can not limit this)
mortenmhp said:
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
Click to expand...
Click to collapse
Hmmm.. Okay.. I need to check this, ..
Sent from my Galaxy Nexus using xda premium
Just contact the carrier, they will know how to handle it.
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
fushla said:
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
063_XOBX said:
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
Click to expand...
Click to collapse
Okay, I call them next week thank you sir!
Sent from my Nexus 7 using xda premium

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