Experiences with Samsung Warranty Service in Canada ? - Samsung Galaxy Nexus

Share your experiences with Samsung Warranty service in canada
BTW. I sended my Galaxy Nexus on February 16th and do you know when it gonna come back to me ? I miss so much my phone (using a Blackberry bold 9900 right now) -.-

Hello world??

Absolutely terrible. Just wait till you experience there "phone service"
I gave up after they eventually told me 6 phone calls later that my warranty was void because I bought mine on Ebay.
Sent from my Galaxy Nexus using xda premium

ChongoDroid said:
Absolutely terrible. Just wait till you experience there "phone service"
I gave up after they eventually told me 6 phone calls later that my warranty was void because I bought mine on Ebay.
Sent from my Galaxy Nexus using xda premium
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Good to know.
Sent from my Galaxy Nexus using xda premium

Motorola on the other hand is awesome. They repair rooted devices and purolator then back in a week.
Sent from my Galaxy Nexus using xda premium

Can i trust them ? I sended my phone because my screen was so crappy. They told me that my screen should be correct after the reparation.

did you get it back yet?
im in the same position.

Related

$654.00 - the cheapest?

Looking to get my hands on another Nexus after mine slipped and fell into the ocean last night. Too much liquor I suppose... You guys know anywhere cheaper than here: http://www.amazon.com/gp/browse.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&me=A1QPS08K9FKKNF
I ordered mine from here but it was $10 more when I bought it. Fast shipping and what I got was a brand new condition unit with all accessories. Nothing wrong with it whatsoever that I can tell.
http://www.ebay.com/itm/Open-Box-Un...Cell_Phones&hash=item20c0b65166#ht_1264wt_905
I don't think you'll find them any cheaper. But if you want it you'd better hurry as there are only 4 left in stock and they sell em fast.
Pay the extra and get from negri or expansys so you have warranty. If you buy from Amazon or newegg you'll only have the return or maybe just exchange period as your warranty.
Sent from my Galaxy Nexus using xda premium
I bought mine brand new on eBay for $588
@rbiter said:
Pay the extra and get from negri or expansys so you have warranty. If you buy from Amazon or newegg you'll only have the return or maybe just exchange period as your warranty.
Sent from my Galaxy Nexus using xda premium
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If you live in the US, you'll currently have zero warranty on the Galaxy Nexus, regardless of where you buy it.
ScooterG said:
If you live in the US, you'll currently have zero warranty on the Galaxy Nexus, regardless of where you buy it.
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Try again.
Sent from my Galaxy Nexus using xda premium
it's weird that the gsm model is still so pricey considering that you can get the lte model off of craigslist under $500 now.
@rbiter said:
Try again.
Sent from my Galaxy Nexus using xda premium
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OK, I exaggerated. You get 15 days of warranty where you can exchange the phone. After that, you're left with a likely UK phone in the US trying to get support from Samsung. Ain't happening.
ScooterG said:
OK, I exaggerated. You get 15 days of warranty where you can exchange the phone. After that, you're left with a likely UK phone in the US trying to get support from Samsung. Ain't happening.
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Still try again. Some of us ordered from expansys and negri for a reason. We might have to wait but we have warranty. Cheaper is not always better in this case. Thats why coreyl is laying down awesome customer service in the expansys thread.
Sent from my Galaxy Nexus using xda premium
Also because of expansys's exceptional customer service i am going to order my car dock from them. They goofed on some orders and coreyl went above and beyond making up for it. Ordering a couple accessories at a premium is the only other way to thank them.
Sent from my Galaxy Nexus using xda premium
@rbiter said:
Still try again. Some of us ordered from expansys and negri for a reason. We might have to wait but we have warranty. Cheaper is not always better in this case. Thats why coreyl is laying down awesome customer service in the expansys thread.
Sent from my Galaxy Nexus using xda premium
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Yeah I'm probably just gonna buy it from Negri again. They were top notch first time around. Just need to find a decent coupon now and I'll be good to go.
Guys does the LTE version can be unlocked and used with free sim all over the world ? im currently in the US but in my country we alredy have diffrent 4G providers, it should work then right?
vitalero said:
Guys does the LTE version can be unlocked and used with free sim all over the world ? im currently in the US but in my country we alredy have diffrent 4G providers, it should work then right?
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Nope Verizon CDMA handset only. The GSM version would be required for elsewhere
Willieumm said:
I ordered mine from here but it was $10 more when I bought it. Fast shipping and what I got was a brand new condition unit with all accessories. Nothing wrong with it whatsoever that I can tell.
http://www.ebay.com/itm/Open-Box-Un...Cell_Phones&hash=item20c0b65166#ht_1264wt_905
I don't think you'll find them any cheaper. But if you want it you'd better hurry as there are only 4 left in stock and they sell em fast.
Click to expand...
Click to collapse
This is expansys.
Sent from my Galaxy Nexus using XDA App
Could you not just buy off contract from Verizon (yeah, $649.99 ) but still have the 1 year warranty?
Dan76 said:
Could you not just buy off contract from Verizon (yeah, $649.99 ) but still have the 1 year warranty?
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You can't buy a GSM phone from Verizon
Sent from my Galaxy Nexus using xda premium
joshnichols189 said:
You can't buy a GSM phone from Verizon
Sent from my Galaxy Nexus using xda premium
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...didn't realize it was a GSM we're looking for... my mistake.
You can find it in the $500 range used...
Have you checked CL

Sending phone back to samsung under manfacturers warranty

Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
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You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
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You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
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Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA
I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium
Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.
Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
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Lol sorry read the post wrong,
Sent from my SGH-T989 using Tapatalk 2

4G drops every 5 minutes !!

OK so I traded in 3 nexus allready and cannot get a nexus that doesn't drop data ! I allready flashed different radios still nothing . I heard this is common with the nexus and that Verizon nexuses drops and there trying to fix it is that true ? And if not how can I fix this problem ! Its really starting to irritate me .
Sent from my Galaxy Nexus using xda premium
You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
biscuitownz said:
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
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It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Liskrig said:
You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
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It was new, I got it out the box from best buy all three of them were new.
Sent from my Galaxy Nexus using xda premium
Liskrig said:
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
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Ah, I thought he meant it drops down to 3g etc.
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
Sent from my Galaxy Nexus using xda premium
I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
Sent from my Galaxy Nexus using xda premium
Should I call Verizon ?
Sent from my Galaxy Nexus using xda premium
Alton (Halo 2) said:
Should I call Verizon ?
Sent from my Galaxy Nexus using xda premium
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Yes you should also as a side note you should checkout myforums (it is a much more relaxed community unlike this one) (the url is something dot com)
Sent from my HTCEVOV4G using Tapatalk 2
Gf will be on her third tomorrow with this issue. If it isn't fixed I will demand vzw send me an siii now that the BL is unlocked.....15 years of on time $200 bill payments better have some pull
Sent from my Nexus 7 using xda premium
---------- Post added at 09:42 PM ---------- Previous post was at 09:41 PM ----------
Alton (Halo 2) said:
I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
Sent from my Galaxy Nexus using xda premium
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I don't see how they can patch this when it is apparent it is a flawed hardware issue
Sent from my Nexus 7 using xda premium
Okay, I am having the same issue, but my phone is a replacement from Asurion. What should I do? Call Asurion or Verizon?
ickwonder said:
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
Sent from my Galaxy Nexus using xda premium
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I have a Korean version
Sent from my Galaxy Nexus using xda premium
:/
Guess I was a lucky guy.. mine has been issue free.
Hope this gets sorted out man.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
This is my 4th phone and all was defected and new ! Weird...
Sent from my Galaxy Nexus using xda premium
If I get this from best buy mobile and have problems with it do I have to go to best buy mobile to get replacements or can I go to a Verizon store. Sorry for the dumb question I just don't know how their affiliation works.
Sent from my ADR6300 using xda app-developers app
Try Verizon first . Best buy took me 4 phones and there still all defective !
Sent from my Galaxy Nexus using xda premium
Have you tried a new sim card? My Nexus was perfect until last week, I was dropping data constantly. I called Verizon and after speaking to a couple of techs they offered to send me a new sim. I didn't expect it to work but since activating the new sim not a single drop.
Sent from my Galaxy Nexus using Tapatalk 2
That happened to me. I called asurion. And this is my fourth and I hope last replacement.
Sent from my Galaxy Nexus using xda app-developers app
which 4g?
LTE or Wimax?
If wimax, a simple adjustment to NAPID extensions or a reset of the dsa value may do ths trick.

Repairing question..

Hey guys & girls, I'm gonna make it quick:
I need to send my Gnex in.. It has some screen problems, which aren't major.. But annoying in time...
My question is, since the Gnex is taken down from the store, how long will Google/Samsung repair it?
I'm curios, because when I'll wait, I'm scared if my carrier (where I send it from) will say they don't repair the phone cause it's too old... Or is there no "too old device" .. Maybe some people with older devices have some experience..
Thank you in advance.
Sent from my Galaxy Nexus using xda premium
Standard 1 year from purchase warranty.
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
fushla said:
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
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Still 1 year. Unless your carrier offered insurance and you took them up on it.
Okay thank you so I got some time ^^
Sent from my Galaxy Nexus using xda premium
063_XOBX said:
Still 1 year. Unless your carrier offered insurance and you took them up on it.
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Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
So if it's within this time, the carrier, who is the seller in this case would be obligated to either repair it, give you a new product and if the product is out of production, they would have to give you something similar or better.(the time in which the product is produced and sold can not limit this)
mortenmhp said:
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
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Hmmm.. Okay.. I need to check this, ..
Sent from my Galaxy Nexus using xda premium
Just contact the carrier, they will know how to handle it.
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
fushla said:
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
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Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
063_XOBX said:
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
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Okay, I call them next week thank you sir!
Sent from my Nexus 7 using xda premium

[Q] Warranty

If T-Mobile stopped caring the Galaxy S3 Pebble Blue 16 GB and replaced it with the Titanium Grey version; and a manager said the warranty replacement is on backorder; and the Pebble Blue hasn't been in stock for at least 2 months, does that mean I will still get a Pebble Blue one since it was my original phone?
nviz22 said:
If T-Mobile stopped caring the Galaxy S3 Pebble Blue 16 GB and replaced it with the Titanium Grey version; and a manager said the warranty replacement is on backorder; and the Pebble Blue hasn't been in stock for at least 2 months, does that mean I will still get a Pebble Blue one since it was my original phone?
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If they don't have it in stock they will send you the titanium gray. Login to your my T-Mobile account and look under orders to see what they ordered for you.
Sent from my SGH-T999 using Tapatalk 2
My bet is you will still end up with blue. Maybe out of stock for new but I'm sure there are plenty of rebuilt ones for warranty replacement. Usually when you return a phone it goes to a rebuild factory and get a few things replaced like charger port and power button and things like that. and than they use those for replacement. Of cause I'm not talking about "recent purchase" but warranty replacement. Keep us posted.
Sent from my SGH-T999 using xda premium
myowin said:
My bet is you will still end up with blue. Maybe out of stock for new but I'm sure there are plenty of rebuilt ones for warranty replacement. Usually when you return a phone it goes to a rebuild factory and get a few things replaced like charger port and power button and things like that. and than they use those for replacement. Of cause I'm not talking about "recent purchase" but warranty replacement. Keep us posted.
Sent from my SGH-T999 using xda premium
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He was told that they are out of stock on refurbished blue s3's. They don't give new phones for warranty replacements so they wouldn't have told him their inventory on them. This happened to me with my s2. They were out of refurbished black ones so they sent me a brand new white one. It depends on how long it is going to take for them to get you the original color/how far backordered they are.
Sent from my SGH-T999 using Tapatalk 2
I just hot off the phone with t Mobile. Not real happy. They are out of stock on s3. They are back ordered with no eta. I asked is there a different color or something else they can do? She was no help. Ill be leaving town Monday and looks like ill have to dig up an old RAZR i have somewhere. Very disappointed in Tmobile. Pay warranty and insurance month after Month after Month. Need a replacement one time and this is the service they deliver. Shame on you rmobile. Pi$$ poor.
Sent from my Nexus 7 using xda premium
I actually just talked to them today to replace my white one. After issues I had with a waaranty replacement they offered me a brand new one but since they are completely out of the white one they offered me the titanium. I don't care about the color its the same phone. I didn't care for the blue ...so . but they lady told me as far as she knew the white was out of stock and they only had the gray or blue but blue was backordered. I must have gotten the. Last titanium . . Maybe they are getting rid of the. For the lte version.
Sent from my Nexus 4 using xda app-developers app
I begged would they send whatever color they had. Ill be gone Monday for 2weeks and need a phone with net. Now I'm stuck with my old centennial wireless moto flip phone from about 8yrs ago.
Sent from my Nexus 7 using xda premium
monkeypaws said:
Maybe they are getting rid of the. For the lte version.
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Dang, but the silver lining might be that you get a T999L model as warranty replacement due to their inability to provide a T999 model. Just have to wait until April to receive your replacement phone.
SeaFractor said:
Dang, but the silver lining might be that you get a T999L model as warranty replacement due to their inability to provide a T999 model. Just have to wait until April to receive your replacement phone.
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Click to collapse
Well for me actually they overnighted it. So I'm getting my replacement new phone Friday 22. It'll be a new phone not refurb. Huge conflict spending three days with customer care and loyalty dept.
Sent from my Nexus 4 using xda app-developers app
I called Tuesday got a blue one on Friday......
Sent from my SGH-T999 using Tapatalk 2
Called last Friday and got my issuance replacement Tuesday. They ran out of the s2 so I got and upgrade to the white s3 . Lucky me, though it's a refurbished Chinese one
Sent from my SGH-T999 using xda premium
Still waiting for mine to be shipped. Ridiculous service for 799 insurance
Sent from my SGH-T999 using xda premium
Got my titanium yesterday earlier than expected and it looks way awesome compared to the white. Also got credited back the full price of thebphone and what I spent shipping back my n4. 0pretty good day for me. Almost 5 calls to tmobile in less than 3 days. But glad that mess is over.
Sent from my SGH-T999 using xda app-developers app
I'm getting absolutely livid. Still no phone shipped. Ill be leaving town now with out a phone I'm paying for.
Sent from my Nexus 7 using xda premium
mike102871 said:
I'm getting absolutely livid. Still no phone shipped. Ill be leaving town now with out a phone I'm paying for.
Sent from my Nexus 7 using xda premium
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They sent my phone to me on the 21st. I got a bad IMEI and I still cannot get it unblocked. They told me 48 hrs on 3/21, 24 hrs on 3/23, and then 24 hrs on 3/25. Sounds like they cannot do jack for me. I have to wait till like 6pm ET tomorrow if not, call and get them to send me another phone and I sent this POS back to T-Mobile. My parents are pissed that T-Mobile is treating my like crap. $400 for an S3 that I paid out of pocket from work during the summer down the drain. Bad luck for the college student, smh.

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