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I bought my PDA2K at the end of FEB.2005 ,after 7 months reset buttom didn't work and on/off buttom become hard reset buttom , I ask I-mate support center to replace , they gave RMA # and send to HTC-USA to replace, today I got email from HTC-USA said damage MB need to replace and need to pay $271.36 with three days , I contact to I-mate live support center as following :
You're now talking to Jasmin from 'Device Support' The topic is : Not Provided
Jasmin> Welcome to Club i-mate. My name is Jasmin and I am a Club Advisor. What can I help you with?
mwang1205> hi
Jasmin> hi
mwang1205> disconneted
mwang1205> I send my pda2k to repair which I bought Feb.2005
Jasmin> did you contact HTC for this issue?
mwang1205> I had RMA #CDL US-1034
mwang1205> HTC
Jasmin> when they charged you for a non-warranty
mwang1205> Send invoice said non-warranty for damage mb and want charge me US#271.26
Jasmin> the mainboard is not covered under warrantee
Jasmin> that is what they mean by non-warrantee repair
mwang1205> Invoice # USM40120051025-4
mwang1205> I only used 7 months and MB had problem ? I can use machine just can't use reset buttom and on/off buttom become hardreset
Jasmin> sir the diagnosis of our Service Center is final
Jasmin> if the mb or the screen needs to be changed it will be charged to the customer
mwang1205> ok, how come your machine MB only can use 7 month ?
Jasmin> that is a rare case sir
Jasmin> it does not mean that all our devices change mc after 7 months
mwang1205> my wife had Dopod 700 same as pda2k , she used 16 months never had problem , how come yours only used 7 months need to replace MB ?
mwang1205> no answer ?
Jasmin don't want answer to me , let time out.
can anyone tell me ,reset buttom don't work and on/off buttom become hard reset buttom need to replace MB ?
Let me know via pm if you need a new mb, as I have one that I would sell.
Later.....
hdbueller said:
Let me know via pm if you need a new mb, as I have one that I would sell.
Later.....
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Thanks your offer , but I don't know how to change MB , meantime HTC still want change me $60.00 if I don't want to replace from them.
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.
buzz
buzz_lightyear said:
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.
buzz
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Click to collapse
I didn't confirm to repair , they ask for $25 plus shipping if I don't want to repair :evil:
mwang said:
buzz_lightyear said:
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
Michael, did they ask you to confirm the repair costs?
If not, i'd just ask them to return the device back to you and not pay anything.
buzz
Click to expand...
Click to collapse
I didn't confirm to repair , they ask for $25 plus shipping if I don't want to repair :evil:
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i have no idea, what you can do with it.. you probably wont go to court with it...
Maybe if you find someone, who can just disassemble it and look at the mainboard...
buzz
This is ridiculous! I've been turned down by i-mate several times and this is now very unacceptable. :?
Is this real !? :x
buzz_lightyear said:
that's unbelievable!!!
MB is not under warranty!!! ???
So what actually IS under warranty?
Case?? screen?? camera?? charger??
...
Click to expand...
Click to collapse
Just so you know, screen isn't under warranty either! At least, that's what happened when my friend was having problems with the screen about a month after he bought it - and it wasn't due to misuse.
That's ridiculous. Do they only provide warrenty on the paper box that kept the machine?! :evil:
BTW, HP is good in honoring warrenty. I brought my Ipaq 2215 in Hong Kong and I screw it once here (USA) because my wrong procedure in changing the rom. After an online chat w/ HP customer service, they sent UPS people to pickup my IPAQ. They fixed it and have me pickup by UPS in just 3 days!!! They replaced the m/b and I didn't pay a cent for the whole process (no shipping also).
ramram said:
Is this real !? :x
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yes Rami, sad, but real....
buzz
ramram said:
Is this real !? :x
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Click to collapse
See this invoice
Wow. Does anyone have the original warranty statement that imate provide in the box. If that doesn't specificaly state the MB is not covered by the warranty then I'd say imate are acting illiegally here.
This is an example of the one provided by o2 for Alpine:
http://www.my-xda.com/downloads/Xda_IIi_Warranty.pdf
Here in the UK I do know o2 replace the MB free under warranty because the've done it twice for me.
The only reason I can think of for imate having a legitimate reason is if there is evidence of the device having been taken apart or a non imate rom being flashed on it. Both of these would almost certainly invalidate the warranty. If these don't apply then you really need to fight this all the way!
i-mate
LIMITED WARRANTY STATEMENT
(Enforceable in the countries where Products are sold)
This limited warranty shall apply to the i-mate TM branded PDA2K product (“the product”). Carrier Devices warrants that the Product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”). This Limited warranty is subject to the following terms and conditions.
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude not limit a) any statutory rights of the Customer or b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twelve (12) months from the date of original purchase (6 months for the supplied battery) (“Warranty Period”) PROOF OF PURCHASE WILL BE REQUIRED. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of the purchase.
3. Throughout the Warranty Period Carrier Devices or its authorized agent will, at their discretion without charge and subject to Clause 7 repair or replace a defective Product. Repair or replacement may involve the use functionally equivalent reconditioned unit. Carrier Devices will return the repaired Product to the Customer in a good working condition. All replaced faulty parts or components will become the property of Carrier Devices.
4. This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment.
5. If Carrier Devices repairs or replaces the Product, the repaired or replaced Product shall continue to be warranted for the remaining time of the original Warranty period or for three (3) months from the date of repair or replacement, whichever is longer.
6. Before returning any unit for service, be sure to back up data and remove any confidential, proprietary or personal information from the Product. Carrier Devices is not responsible for damage to, or loss of, any programs, data, or removable storage media.
The MB should be replaced upon the warranty statement!! FU**IN CU*TS
MWANG, Buttons can be fixed or replaced they are not a big issue, the MB is still usable
Thanks Ramram , I will fight with them.
Just so you know, screen isn't under warranty either! At least, that's what happened when my friend was having problems with the screen about a month after he bought it - and it wasn't due to misuse.
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Screen on my XDA2 randomly leaked in my pocket whilst I was sat revising after owning for about 2 months. Took it back to 02, told them it broke by itself whilst I was sat perfectly still.
Woman said "It will cost you to have it repaired. We will just say you dropped it and you can have an XDA2i or XDA2s on insurance for £25".
oh man, they are ****in liars...
you must get it replaced under warranty!
another interesting thing is:
"All replaced faulty parts or components will become the property of Carrier Devices."
****'em... so once they replace motherboard, the device belongs more or less to them....
just don't buy stuff from I-mate...
buzz
buzz_lightyear said:
oh man, they are ****in liars...
you must get it replaced under warranty!
another interesting thing is:
"All replaced faulty parts or components will become the property of Carrier Devices."
****'em... so once they replace motherboard, the device belongs more or less to them....
just don't buy stuff from I-mate...
buzz
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Click to collapse
That said, could anyone provide copies of different warranties from different HTC-branding firms like O2 and T-Mobile maybe? We shouldn't go judging i-mate unless we know what the others do too (we already got an insight in the previous posts though).
Thanks.
Mwang, You're welcome mate, the fact if you were here I'd rather fix for you the buttons..
Actually, I didnt have time to write the whole warranty statement, you should have read it, it's in the box and if you fight, it's your right to do that!!
All replaced faulty parts or components will become the property of Carrier Devices
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Click to collapse
Erm.. unless you typed that wrong, that means that a replaced part will be seen as a part (property) of the device which carries it. Hence if it breaks again, the new component will be covered under warranty.
I think maybe you misread 'carrier devices' as 'device carriers'.
Sorry... I'm a law student... I can't help myself.
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
AngelDeath said:
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
Click to expand...
Click to collapse
Blame Apple. Sounds like HTC is jammed up by a court decision, not because they want to piss you off.
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
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Click to collapse
That isn't entirely true. HTC has a global warranty so it doesn't matter which country you are in.
blackalice said:
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
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Click to collapse
I thought it was better than them just telling him that he was completely screwed. Sure it isn't the same phone but in some circumstances it is better than no phone.
The problem here is its not a warranty issue, this is a out of warranty repair, this is like buying a BMW over seas, bringing it here and then something goes wrong and you needed it fixed, BMW here says sorry we cant touch it cause Ford wont allow it. A global warranty or even a out of warranty repair shouldnt be held subject to Crapple. I understand they cant offer the phone here in the states, but repairing? you got to be kidding!
Plus I'm not out of a phone, I have a second HOX international I got it after this one got smashed. But now I have to fix the white one when it comes in and fix it myself, but its wrong that my fixing it voids all warranties, I'd even accept if it was a warranty repair and it couldnt be fixed and they offered the US version as an alternative dur to the restrictions, but this is like going to a service repair shop and they wont fix it. It's BS.
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.
Click to expand...
Click to collapse
Actually, up until the Apple litigation, they did repair international phones in the U.S. (unlike Samsung). The problem is that they aren't permitted to reload the international s/w here in the U.S. because it contains features that have been banned. The U.S. XL for example doesn't have the traditional Android app picker; it's been replaced by a tabled menu. Anyone importing an international phone in to the U.S. really needs to fully investigate the down sides before making a purchase. And HTC U.S. deserves kudos for offering a One XL as replacement for a phone not even purchased in the U.S.
Dear Barry,
I understand you have some questions about the Bootloader unlock tool and the warranty for your device. I know how important it is for you to receive correct information and I will be happy to answer any questions you may have.
Unlocking the bootloader means that you now have the ability to customize software on your device. Barry, please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means. The final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
As for the warranty, your device does have Global Warranty so if you ever need your device repaired, we can do so here in the United States. Again, the final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
To set up a repair ticket, you will need to speak to the HTC America Warranty & Repair Center. Their contact information is 1-888-617-1113 from 8 A.M. – 8 P.M. ET, 7 days a week. Barry, they will be able to answer any questions you have about the warranty and repair process.
I hope this was helpful and that I have answered all of your questions. If you ever have any questions, Barry, please do not hesitate to send us another email. We will be more than happy to answer any questions you have about your device. Thank you for taking the time to contact us and I hope you have a great week!
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Kathleen
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
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If you want to keep the tegra one x i suggest sending it to a friend/family member in europe and get them to get it repaired.
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
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Click to collapse
akhileshp said:
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
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Click to collapse
won't both these methods still invalidate the warranty though?
But, it will be fixed.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
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Click to collapse
Got the name of the place in Deleware? And the problem with local shops is not all of them know what they are doing even if they say they do, remember alot just see dollar signs, so its hard to find a shop that actually knows what they are doing. Plus this being an international version, the other problem is finding the right screen that fits and is original, most will just take the cheapest they find and charge you double plus labor.
akhileshp said:
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Click to expand...
Click to collapse
The problem here is very simple, again I understand about not selling the phone in the states based on the ruling, but when you already OWN the phone whether its before the ruling or after, should NOT apply to repairs. Hence my example of BMW and Ford. Repairs of a phone isnt the same thing as buying or HTC attempting to sell the phone in the US defying the ruling. Its basic customer support and relations.
Its the same for example, you unlock the bootloader and leave the stock rom, or you flash a custom rom, then you break your screen, you call HTC for an out of warranty repair, and they tell you they cant fix it cause you unlocked the bootloader when the cracked screen has nothing to do with the unlocked bootloader. Or if there is a know defect in the phone and they wont fix it because of the ruling, or cause its unlocked. Once a phone is purchased the ruling should have no effect or implications to repairs, and I havent read the ruling, but I would be HIGHLY surprised if the ruling did include repairs, I can almost guarantee the ruling has to do with selling in the states.
lawrence750 said:
won't both these methods still invalidate the warranty though?
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Sending it to someone outside of the US and having them call HTC for repair no will not void the warranty, because you are having HTC do the repairs. Opening it yourself and doing the repair yes will. But when you dont know anyone overseas to send it to you have no choice, its either have a useless phone, or fix it yourself, and how many are going to let a $550 phone thats fairly new sit that way?
Baldilocks said:
But, it will be fixed.
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Click to collapse
Agreed.
https://plus.google.com/112648899669966964704/about?gl=us&hl=en
There is a link to their Google+ page. Complete with address and phone number.
Deleted.
You sent your "not for USA, not sold in USA" phone for an OUT of WARRANTY repair, yet they offered you an ATT replacement because of Legal issues. That is called GREAT customer service!
By the way, read the warranty booklet, it clearly states that warranty is applicable only in countries where the phone is sold in, and the Tegra3 HOX is NOT sold in USA.
If you still want to repair it through HTC, check from where you baught the phone, many UK online retailers (not sure of other EU) will gladly handle the repair of the phones they sell through HTC.
Hey, I live in Australia and I'm with Virgin Mobile. I recently returned my phone for repairs when the display stuffed up. Touchscreen was still working though. Now, HTC contacted me and asked me to pay $220 to get the LCD replaced.
Should I pay up? Or is there any other alternative?
Thanks,
You should pay if you broke it. If it "stuffed up" without abuse, it should be covered under warranty.
BenPope said:
You should pay if you broke it. If it "stuffed up" without abuse, it should be covered under warranty.
Click to expand...
Click to collapse
That's the problem, they don't believe me. They're saying that I damaged it. I know that I didn't.
Hello dear xda community
I would like to share with you my experience with HTC ONE X.
I've bought it last June through Telenor (mobile provider in Serbia), and a month after yellow dots started appearing on the bottom of the screen. I've took it to the shop where I'd bought it and after two weeks I've got it fixed.
Than, after a while, screen started flickering, took it again to repair center and they had it fixed.
Then yellow dots reappeared, took it again to repair center and they had it fixed again.
Than, in December, I broke my screen and repaired it for 150 euro.
Then, my phone stared to restart with no apparent reason, and was getting into dead loop of restarts and freezing during boot. Got it to service and waited for more than a month to have it repaired. On service report it was written that PBA was replaced, I think it is motherboard.
That, two months after that, my WLAN reception got weaker and I could hear electronic sparks from headset in the phone.
Got it to the repair center and requested to have it replaced, was denied, and had my phone returned to me with fixed WLAN but they claimed that there was no electronic sparks that could be heard or detected.
I've shown this problem to numerous people and everyone could hear it.
Took it again to service, requested replacement, waited for three weeks and received phone without any repairs.
I've also visited unofficial service just to have it checked without opening the phone since it would void my warranty and they informed me that it most likely problem with solder and that mainboard is bad. I've told them that the mainboard was already replaced but they told me that IMEI numbers on contract and in phone are the same and that my mainboard most likely was not replaced at all.
Is IMEI written on new mainboard from old one?
Was this a fraud from official htc repair center?
I'm planning on suing Telenor for selling such a low quality phone but I need info on IMEIs as well
Thanks in advance.
excorcist said:
Hello dear xda community
I would like to share with you my experience with HTC ONE X.
I've bought it last June through Telenor (mobile provider in Serbia), and a month after yellow dots started appearing on the bottom of the screen. I've took it to the shop where I'd bought it and after two weeks I've got it fixed.
Than, after a while, screen started flickering, took it again to repair center and they had it fixed.
Then yellow dots reappeared, took it again to repair center and they had it fixed again.
Than, in December, I broke my screen and repaired it for 150 euro.
Then, my phone stared to restart with no apparent reason, and was getting into dead loop of restarts and freezing during boot. Got it to service and waited for more than a month to have it repaired. On service report it was written that PBA was replaced, I think it is motherboard.
That, two months after that, my WLAN reception got weaker and I could hear electronic sparks from headset in the phone.
Got it to the repair center and requested to have it replaced, was denied, and had my phone returned to me with fixed WLAN but they claimed that there was no electronic sparks that could be heard or detected.
I've shown this problem to numerous people and everyone could hear it.
Took it again to service, requested replacement, waited for three weeks and received phone without any repairs.
I've also visited unofficial service just to have it checked without opening the phone since it would void my warranty and they informed me that it most likely problem with solder and that mainboard is bad. I've told them that the mainboard was already replaced but they told me that IMEI numbers on contract and in phone are the same and that my mainboard most likely was not replaced at all.
Is IMEI written on new mainboard from old one?
Was this a fraud from official htc repair center?
I'm planning on suing Telenor for selling such a low quality phone but I need info on IMEIs as well
Thanks in advance.
Click to expand...
Click to collapse
if your motherboard is changed then the IMEI number should also change if it isnt thn your motherboard isnt replaced its still the old one
ll_r1d0_ll said:
if your motherboard is changed then the IMEI number should also change if it isnt thn your motherboard isnt replaced its still the old one
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Click to collapse
htc support support told me first that there should be new IMEI, but today they told me old IMEI is written to new board, and that is only done that way for HTC ONE X.
I think that they are lying to save their hides.
excorcist said:
htc support support told me first that there should be new IMEI, but today they told me old IMEI is written to new board, and that is only done that way for HTC ONE X.
I think that they are lying to save their hides.
Click to expand...
Click to collapse
i think so because they cant write another board's IMEI to your board's IMEI it isnt possible until they make a new board specially for your mobile :/
ll_r1d0_ll said:
i think so because they cant write another board's IMEI to your board's IMEI it isnt possible until they make a new board specially for your mobile :/
Click to expand...
Click to collapse
thank you ll_r1d0_ll
I was pretty sure about that but I had to check.
Never been so pissed off in my life, I had terrible experience with my phone.
I cannot believe official htc support would lie to me.
excorcist said:
thank you ll_r1d0_ll
I was pretty sure about that but I had to check.
Never been so pissed off in my life, I had terrible experience with my phone.
I cannot believe official htc support would lie to me.
Click to expand...
Click to collapse
your always welcome sue them
do you think I've got some chance to do anything? But this is definitely a fraud
Ouch, HTC are actually well known for lets say "fibbing". They we're caught out replacing the SLCD2 displays out for Generic LCD when sent in for replacement.
Keep your eyes peeled when you send your device to HTC !
Wilks3y said:
Ouch, HTC are actually well known for lets say "fibbing". They we're caught out replacing the SLCD2 displays out for Generic LCD when sent in for replacement.
Keep your eyes peeled when you send your device to HTC !
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I was not aware that official HTC repair center has a tendency to put bad parts or to lie about repairs. I am truly disappointed with HTC as brand, that is absolutely terrible IMHO
Official HTC repair center can replace imei with s-off....they have the right tools for that and official HTC center isn't putting back bad parts a repair center certificated for HTC phones could do that like it was with me....
Gesendet von meinem HTC One X mit Tapatalk 2
excorcist said:
I was not aware that official HTC repair center has a tendency to put bad parts or to lie about repairs. I am truly disappointed with HTC as brand, that is absolutely terrible IMHO
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Yeah join the club, that why my next device isn't HTC. Had HTC phones for what, 4 years? No more...
I've had mainboard replaced twice. Always new IMEI. Now I'm fighting for another replacement of mainboard but I have "relocked" status in hboot and it's hard to convince them that my issue was not coused by unlocking bootloader
At least your Hox is getting fixed.. I've sent mine in for service bc of the yellow spots (seems like every single one is getting them) and they sent it back w a new screen but with a small crack in the housing.
After 2 weeks the phone restarted in bootloader with onboard memory fried.. sent it back in for replacement bc housing, motherboard and screen (new screen issues) needed exchanging and I was not willing to accept a fully romanian built htc. They held on to it of 3 weeks (15 days max stated in the contract) then sent it back with no repairs stating that they can't get the parts.
Then they had no new HOX to replace it with so the only solution they found was to storno it and dissolve the contract. This made me lose almost a year of high priced contract payments because of them.
Now I'm signing a new 2 year contract for a note2.. not my first choice but it's the only one I can get for the same price except for the S3 which would be a step down imo and I'm not willing to pay extra because of their incompetence.
This is what working with Orange Romania and HTC is really like so BEWARE
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
garrett08 said:
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
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Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
andybones said:
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
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I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
garrett08 said:
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
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I sent my phone to HTC for a camera module replacement. For this problem, I think HTC repair was the best way to go as I was guaranteed a new module where as a replacement phone may have still had the faulty module. Repair was smooth and easy to track. The returned the phone using FedEx ground and overall I was without the phone for 10 days.
Sent from my HTC6500LVW using Tapatalk
Sent mine in. Similar situation, I bought mine off Swappa. Once the phone is activated by a different account Verizon will no longer support warranty claims. It was the camera. It took 7 days round trip. I thought it would never get back. I am pleased with the result. I sent it priority mail with $600 insurance for $15.00.