Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
AngelDeath said:
Greets all,
Just wanted to make some people aware in case no one wasnt about the HTC support with has left a extremely bad taste. Let me explain in short:
I bought the HOX international version and I live in the US, I wanted the quad core instead of the dual core. Long story short the screen got smashed cause I had lost my balance, so I called HTC and wanted to send it to them to replace the screen instead of me doing it. Mind you it has a 1 year warranty. So they took my info and then gave me an RMA to send it off, so far no problem. I packed up the phone sent it off to them and for a month I kept hearing when I would check up by calling, "we are waiting for the part to ship". I figured how hard is it to get a screen for their own phone. Well I got the phone call today and this is what they tell me:
We cant repair your phone because its an international phone based off the UK, and you are in the US, and because of the ITC court ruling in favor of Apple, we are not allowed to repair and send you back your phone. We have two options we can provide for you: 1) Replace the phone with a US ATT version unlocked, 2) or we can send the phone back to you unrepaired.
I told them why would I want a sub-version of the HOX with a dual core when I bought a quad core. I told them I'll buy the screen and send it to them and they can fix it, they said no they couldnt do that. So I told them, so your telling me that I have to buy the screen, replace it myself, which then voids my warranty instantly because I repaired it myself? They said basically yes.
So now I have to go find a complete screen replacement for the International HOX, replace it myself, and basically kill my warranty thanks to a BS ruling in favor of Apple. I cant believe instead of making a customer happy which was going to Pay for the repair, they wont touch it. I would have thought that it would be they couldnt sell the phone or something, not repair it!
So I would suggest to people who have the international phone in the US to beware of HTC, seems they wont fix the phone if its in the US.
Click to expand...
Click to collapse
Blame Apple. Sounds like HTC is jammed up by a court decision, not because they want to piss you off.
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.. This is why you purchase 3rd party coverage like SquareTrade.
And, if you look near you, I am sure you can find cell phone shops that can repair your screen for well under $100. We have them here in Delaware.
Click to expand...
Click to collapse
That isn't entirely true. HTC has a global warranty so it doesn't matter which country you are in.
blackalice said:
Before the rage begins, I think offering to swap it with an ATT unit was a really good gesture. HTC US deal with the ATT model, and it makes sense that's what they offer!
Click to expand...
Click to collapse
I thought it was better than them just telling him that he was completely screwed. Sure it isn't the same phone but in some circumstances it is better than no phone.
The problem here is its not a warranty issue, this is a out of warranty repair, this is like buying a BMW over seas, bringing it here and then something goes wrong and you needed it fixed, BMW here says sorry we cant touch it cause Ford wont allow it. A global warranty or even a out of warranty repair shouldnt be held subject to Crapple. I understand they cant offer the phone here in the states, but repairing? you got to be kidding!
Plus I'm not out of a phone, I have a second HOX international I got it after this one got smashed. But now I have to fix the white one when it comes in and fix it myself, but its wrong that my fixing it voids all warranties, I'd even accept if it was a warranty repair and it couldnt be fixed and they offered the US version as an alternative dur to the restrictions, but this is like going to a service repair shop and they wont fix it. It's BS.
Baldilocks said:
It's always been like this with International phones. Warranties aren't valid in the U.S.
Click to expand...
Click to collapse
Actually, up until the Apple litigation, they did repair international phones in the U.S. (unlike Samsung). The problem is that they aren't permitted to reload the international s/w here in the U.S. because it contains features that have been banned. The U.S. XL for example doesn't have the traditional Android app picker; it's been replaced by a tabled menu. Anyone importing an international phone in to the U.S. really needs to fully investigate the down sides before making a purchase. And HTC U.S. deserves kudos for offering a One XL as replacement for a phone not even purchased in the U.S.
Dear Barry,
I understand you have some questions about the Bootloader unlock tool and the warranty for your device. I know how important it is for you to receive correct information and I will be happy to answer any questions you may have.
Unlocking the bootloader means that you now have the ability to customize software on your device. Barry, please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means. The final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
As for the warranty, your device does have Global Warranty so if you ever need your device repaired, we can do so here in the United States. Again, the final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.
To set up a repair ticket, you will need to speak to the HTC America Warranty & Repair Center. Their contact information is 1-888-617-1113 from 8 A.M. – 8 P.M. ET, 7 days a week. Barry, they will be able to answer any questions you have about the warranty and repair process.
I hope this was helpful and that I have answered all of your questions. If you ever have any questions, Barry, please do not hesitate to send us another email. We will be more than happy to answer any questions you have about your device. Thank you for taking the time to contact us and I hope you have a great week!
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Kathleen
HTC
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If you want to keep the tegra one x i suggest sending it to a friend/family member in europe and get them to get it repaired.
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
Click to expand...
Click to collapse
akhileshp said:
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Click to expand...
Click to collapse
won't both these methods still invalidate the warranty though?
But, it will be fixed.
Baldilocks said:
Or, like I suggested, take it to a local cell phone repair shop. They can fix it fairly quickly, usually while you wait.
Click to expand...
Click to collapse
Got the name of the place in Deleware? And the problem with local shops is not all of them know what they are doing even if they say they do, remember alot just see dollar signs, so its hard to find a shop that actually knows what they are doing. Plus this being an international version, the other problem is finding the right screen that fits and is original, most will just take the cheapest they find and charge you double plus labor.
akhileshp said:
I'm confused why you are unhappy with HTC. You bought a phone from them and they offered you international warranty. In the meanwhile, the law of the land changed and the warranty is invalidated as a result. HTC recognizes this and offers you something within the purview of the law because you are their customer and want to keep you as their customer. I agree that this is actually a thumbs up for HTC to offer you an One XL in exchange for something which is not at all their fault.
Also you prolly are just another one caught up in the whole Apple, Samsung, HTC, etc patent-licensing bit and if the judgement was put out a little later, HTC would have repaired the phone. HTC warranty also states that you open the hardware without us being involved, we ain't gonna touch it, which IMHO is fair. Somebody buys my product, messes up the internals, bring it back to me to fix for free (or something close). So i do, since i promised on good faith and next thing i know, everybody around here doing exchanges.
The best thing is to send it outside the US where it can be fixed, hell, send it to India and i'll send it in for fixing and ship it back to you when its done. Or do what Baldilocks^^^ just suggested.
Click to expand...
Click to collapse
The problem here is very simple, again I understand about not selling the phone in the states based on the ruling, but when you already OWN the phone whether its before the ruling or after, should NOT apply to repairs. Hence my example of BMW and Ford. Repairs of a phone isnt the same thing as buying or HTC attempting to sell the phone in the US defying the ruling. Its basic customer support and relations.
Its the same for example, you unlock the bootloader and leave the stock rom, or you flash a custom rom, then you break your screen, you call HTC for an out of warranty repair, and they tell you they cant fix it cause you unlocked the bootloader when the cracked screen has nothing to do with the unlocked bootloader. Or if there is a know defect in the phone and they wont fix it because of the ruling, or cause its unlocked. Once a phone is purchased the ruling should have no effect or implications to repairs, and I havent read the ruling, but I would be HIGHLY surprised if the ruling did include repairs, I can almost guarantee the ruling has to do with selling in the states.
lawrence750 said:
won't both these methods still invalidate the warranty though?
Click to expand...
Click to collapse
Sending it to someone outside of the US and having them call HTC for repair no will not void the warranty, because you are having HTC do the repairs. Opening it yourself and doing the repair yes will. But when you dont know anyone overseas to send it to you have no choice, its either have a useless phone, or fix it yourself, and how many are going to let a $550 phone thats fairly new sit that way?
Baldilocks said:
But, it will be fixed.
Click to expand...
Click to collapse
Agreed.
https://plus.google.com/112648899669966964704/about?gl=us&hl=en
There is a link to their Google+ page. Complete with address and phone number.
Deleted.
You sent your "not for USA, not sold in USA" phone for an OUT of WARRANTY repair, yet they offered you an ATT replacement because of Legal issues. That is called GREAT customer service!
By the way, read the warranty booklet, it clearly states that warranty is applicable only in countries where the phone is sold in, and the Tegra3 HOX is NOT sold in USA.
If you still want to repair it through HTC, check from where you baught the phone, many UK online retailers (not sure of other EU) will gladly handle the repair of the phones they sell through HTC.
Related
Just wondering if anyone else has had any problems with HTC not honoring their warranty.
My Phone developed a fault a few months ago, where it would get hot and just reboot if it was plugged in. I eventually got round to sending it off and after 2 weeks it came back to the Vodafone shop with a message saying it was not repaired as it had been damaged. So I call the vodafone repair centre for more info and they told me that HTC had indicated that it had been water damaged, this really suprised me as the guys at the Vodafone store had checked the two visible tabs before they sent it out and the guys at Vodafone repair center had also checked for accidental damage before sending it to HTC and found nothing.
Since the phone has come back it is now rebooting all the time not just when charging and HTC won't do a thing the phone has never been in contact with water this is ridiculous the HTC warranty appears to be worth nothing.
HTC can tell if it's been user damaged in most cases, and if so, that doesn't qualify for warranty. Voda has no where near the same tools or understanding of the device. HTC can also call one of the chip manufacturers engineers in to ascertain failures for a second opinion.
------------------------------
- Sent via HTC Desire -
But it hasnt been water damaged, and if it had how could water have got into the internals without passing one of the two external indicators.
I had this exact fault on my phone too. I just called up my provider (Virgin Mobile) and they swapped it, no questions, no inspections, just a direct swap. It's definitely not a water-related issue, the motherboard itself is at fault. You only have to search the issue in Google to find many others with the same problem.
Yep I am aware of this being a very common issue, and it would appear that most other networks are just replacing immediately due to it being such a common fault, not only have Vodafone not done this they are offering me the "REALLY GOOD DEAL" of paying backdated phone insurance of £95 to get a replacement desire, sorry but as this issue is so common and if it was happen again, I dont want to have to pay cough up another chunk of cash, so if I have to pay out I think I should be able to get a different handset.
I'm having the exact problem, and it's specifically HTC AMERICA that is the problem. They are like a rogue nation, not even respecting their corporations own customer legal agreements.
Please see my thread here to read my conversation excerpt with Customer Service and tell me if it sounds anything like the kind of treatment you got. If so, we need to start a list, and I promise you, I am going to swing hard.
I have history. Long story but MacWorld, Wired, others covered it: I organized about 20 nations to pressure Apple back when they had their G4 desktop MDD which made excessive noise to issue replacement power supply units to every owner across the world, for free -- and it was the first time ever in the history of Apple where they issued a product replacement without their being a formal recall. And all of this without one lawyer or lawsuit. I'm just saying....
But it took cooperation, and complete documentation, and there was no way they could win. And I am tired of putting up with this bull**** from HTC AMERICA. They are pond scum who do nothing. HTC China are the brains and design geniuses who built and maintain an amazing company. HTC AMERICA is out to KILL IT.
Get insurance next time.
Meaple said:
Get insurance next time.
Click to expand...
Click to collapse
I did... or thought I did. And made an unfortunate mistake. My last 2 phones I bought insurance through great company called "Square Trade"... Had a warranty problem with -- of all people -- HTC America -- on a 2 week old HTC Hero, and, long story short, Square Trade paid out fully in 48 hours, after a month of hassles with HTC America. (They require you go thru warranty first)
I bought it for the HTC DESIRE, but missed the fine print.... They only cover phones bought in USA... and this was bought from UK vendor... so, even though they accepted the payment, I submitted the proof of purchase, etc, they informed me when I went to try to file insurance claim here "hmm, says you bought this frm UK vendor" "yes i did"
"insurance is void"
So, for that I am technically at fault, but when i went back and checked, it was pretty small print -- and what threw me was, the HTC HERO which was covered by them and paid out by them, was also bought from UK, but it was bought via a USA vendor who imported it... hah hah. So, in any case, it just didn't occur to me that there was a restriction, but i was wrong.
Having said all that, I'm curious:
I always find it odd when people reply as you did. Do you really find that helpful when you are on the receiving end of something equivalent to:
WELL YOU'RE SCREWED THIS TIME, YOU SHOULDA DONE THIS IDIOT.
??
I for one never find it helpful. But, uh, thanks for your typing time.
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Bigsam411 said:
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Click to expand...
Click to collapse
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
mstyle88 said:
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
Click to expand...
Click to collapse
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Man_Utd said:
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Click to expand...
Click to collapse
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
I checked out Bell and Virgin. Both have specs of the phone and they both have the frequencies necessary for Tmo US. Check it out (I would post the link but I'm too new).
I remember someone saying Canada ditched CDMA awhile ago.
I emailed Squaretrade and while I didnt get an exact answer, it sounds like if you are a UK customer buying from one of these establishments then you can buy a warranty and be covered. I didnt ask about US stores like Negri or Expansys. I'll send the question to them and report back.
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
That statement is incorrect, bell and virgin are no longer using CDMA, i am a customer with bell and all new phones now use sim cards on the gsm network.
neok44 said:
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Click to expand...
Click to collapse
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
From what I've heard if you purchased your phone from expansys-usa then all you need to do is send your phone to them and they will send it to Samsung for repairs. That's the reason I bought it from them.
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
If you bought from Handtec, they also said that you can send the phone back to them and they'll take care of the warranty process w/ Samsung UK as well, although it's obviously a little more costly to send to them than to Expansys-USA.
wrayrb said:
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
Click to expand...
Click to collapse
Good idea, I'll try compiling what I find either this afternoon or the weekend.
I bought mine from Expansys USA and they honor the one year Samsung manufacturer warranty. Just send it to them if there is an issue and they will send it to Samsung for repairs or warranty replacement. Yes, you may have to wait longer to get the phone back, but you still have a year warranty, and it's better to have this lovely device in my hands now than to wait until who knows when for the US to stock this officially somewhere. Go with Expansys, they shipped out right away and they know their products. Just my two cents.
nyijedi said:
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
Click to expand...
Click to collapse
well thats good. i remember when i first got my Nexus One and the devs made it very clear that once you unlocked there was no going back, at the time.
If you buy "Grey Market" it is a roll of the dice---NO Warranty
mstyle88 said:
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
Click to expand...
Click to collapse
If you happen to buy a Samsung product from a Grey market dealer they will give you nothing but a cold shoulder...period. I bought a S5 2 months ago on EBay and it shot craps and the seller (some jerks in Houston Texas just say screw you) and when I called Samsung USA they basiically were nice until they found out it wasn't and "official" USA import. I now own a $600 brick. The "international warranty is in Farsi, so you can imagine I won't be sending it back to Iran for service.
I recently purchased GSM Galaxy Nexus from Expansys-US and not long after that I accidentally dropped the phone and cracked the screen. I am currently residing in US. If this happens to you, do not expect assistance from Samsung UK. They cannot assist you if you do not reside in UK. Here is the email threads that I have exchange with Samsung UK.
My First Email
I have purchased Galaxy Nexus from expansys-usa.com, but I live in XXXXX USA. I have issue where the fortified glass is cracked around the front facing camera. I need to have this issue fixed. I registered my product on UK Support site and opened up inquiry. The response I received from UK Support is that they cannot help me at all since I do not live in UK. When I try to register the galaxy nexus on US site, I was not able to do so since it can't find galaxy nexus. I really need to find out how to get this issue resolve. Please provide me step so I can talk to someone that will help me resolve this problem.
First Samsung Response Email
Customer reference number: XXXXXXXX
Email response ID: XXXXXXXX
Please quote your customer reference number when contacting Samsung
Dear XXXXX
Thank you for contacting Samsung.
I'm afraid that since your phone's screen was damaged this will not be covered under warranty anyway. I
would therefore urge you to bring your phone to a local mobile phone repair shop and ask them to repair it as
Samsung UK cannot repair this under warranty.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
Ciaran
Online Support Team
SAMSUNG Customer Support Centre
Second email I wrote is to ask if they can provide me a Service Center I can contact so I can receive the repair service. Here is the second response.
My Second Email
The answer you gave me is not very helpful at all. The problem is Samsung so-called fortified screen is not so fortified. It's cracked and for the ten billionth times I know that it's not cover under the freaking warranty. Now as Customer Service try to figure out how you can help me. There is no local phone repair store I know that can help repair Galaxy Nexus which has not been release in US. Why can't I send the phone to UK to get it repair? What's the cost of the repair? What's the cost to have the phone shipped back to me? Where can I send to the phone to be repair? Why can't you guys give me that information? If this is the kind of service I get from purchasing products from Samsung. I will refrain buying from Samsung altogether in the future. If you, Customer Service, can't solve this issue please escalate to your manager. If your manager can't do it, find someone who is competent and capable of assisting me in solving this issue.
Second Samsung Response Email
Customer reference number: XXXXXXXX
Email response ID: 2106733927
Please quote your customer reference number when contacting Samsung
Dear XXXXX
Thank you for contacting Samsung.
I am sorry to hear that your screen has become broken.
I would suggest you get in contact with the following service centre to see if they will accept the phone in for
repair from outside the UK.
Regeneris Limited
32 Fountain Drive
Inchinnan Buisness Park
Renfreshire
PA49RF
Glasgow
Phone +44 141 812 1111
As this damage is not covered by warranty this is the best solution I can provide you with. I hope this resolves
the issues you are facing and you get your phone back soon.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards
Chris
Online Support Team
SAMSUNG Customer Support Centre
Then I contacted Regeneris Limited in UK for service assistance. Here are the following email message between Regeneris and myself.
My email
Support,
I was recommended by Samsung to contact Regenersis in regards to repairing cracked screen on Samsung Galaxy Nexus. I also have been informed by Samsung that the warranty does not cover cracked screen. If Regenersis can service cracked screen on Galaxy Nexus, I am curious to find out the cost of the service plus the price of shipping to XXXXX, US. Approximately how many days will it take to fix the problem?
The screen is cracked around front facing camera.
Regenersis Email
Good Morning
Thank you for your email.
Can you please advise if you purchased your handset from the UK.
If you did then we will be able to repair this for you.
It costs roughly £100-200 for the screen to be repaired plus about £10 to return the handset back to the US.
Regards
lorna
My Email
It was purchased from http://www.expansys-usa.com/
Regenersis Email
Hi
As this handset was purchased from the USA we are unable to repair this here.
You would need to contact Samsung to find out where the handset can be repaired in the USA.
lorna
So far as you can see I have been receiving a great customer service. Even though I bought my phone form Expansis-US which is part of Expansis in UK, I was told that they cannot do anything for me in term of service. Then I wrote back another email to Samsung UK and here is what I have received for the reply.
Third Samsung Response Email
Customer reference number: XXXXXXXX
Email response ID: 2106785983
Please quote your customer reference number when contacting Samsung
Dear XXXXX
Thank you for contacting Samsung.
I am sorry to hear that your screen is broken and that Regenerise is unable to help you.
As you are not in the UK I cannot offer further support in this matter. You will need to contact SamsungUS to
find a repair centre in your area.
This information can also be found on our American website.
www.samsung.com/us
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards
Chris
Online Support Team
SAMSUNG Customer Support Centre
From that email, Samsung UK literally informed me that I am SCREWED for purchasing their product not specifically made for US market. I am hoping that since the release of Galaxy Nexus even though it’s not the same as GSM version, I would be able to get some sort of assistance in repairing my cracked FORTIFIED screen. Please find someone that can help me getting this issue resolve. If you are going to email with the similar answer to Samsung UK, please don’t bother. I want a resolution to cracked FORTIFIED screen.
Suggestion for resolving this issue:
• Provide me a service center in US where I can service my phone.
• Provide me the cost of repairing the so called FORTIFIED screen.
• Provide me that length of time it will need to fix the issue.
I just opened up another ticket with Samsung US. Since Verizon Galaxy Nexus is available in US, I am hoping that Samsung US can help me with the problem. Stay tune for future update.
I'm probably not offering much help, but maybe you could try contacting Samsung CDN and get the info you want.
Just a thought.
Hope you get your phone fixed.
Apologies if this sounds rude, but you should've asked expansys if they would be willing to ship your phone to the UK for repairs before buying it or at least looked up Samsung's international warranty handling (as you found out-nonexistant). Handtec states in their terms that they are wiling to do this if you ship the phone to them, expansys makes no mention at all about the warranty of this phone.
I'm sure if you can buy the glass from ebay or another seller and take it to a local phone repair shop they can fix it for you.
Also-I don't believe cracked glass is covered under warranty, you would have to pay for it out of pocket regardless.
So you dropped your phone, and after one email from Samsung basically telling you it's not covered (because its not) you decided to be an ass to the customer service rep? Real nice.
I was also under the impression that Expansys-USA would handle the warranty situation for you, similar to the way Handtec does (i.e., you send the phone to Expansys, they send it to the UK to be serviced, it gets sent back to Expansys, and Expansys sends it back to you). Have you contacted them as the poster before me has suggested? Please keep us updated. I'm curious to hear how this is handled.
You went about this all wrong.
First, you need to contact expansys and use them as an intermediary.
Second, your email to Samsung USA is laughable. You seem to think that because your phone has a fortified screen, it should be invulnerable to damage.
Third, being kind and constructive will achieve more than being snide, condescending, and sarcastic. I am confident you will learn from this valuable experience.
Sent from my Galaxy Nexus using xda premium
you will not get warranty period
even if you did buy it locally
a screen damage is a PHYSICAL damage, no factory warranty covers that.
only if you buy expensive no hassle warranties from like Best Buy and such, and they will only let you fix it ONCE! that's all
just google or search ebay for replacement screens, and do it youself as many members have done in the forum
average $200 ~ $250 + shipping cost + taxes where applicable
or better yet, chop the phone to pieces and sell it as part you get more money out of it that way, then buy a new phone
This is called grey market electronics and has always been iffy.
Stock ICS OTA 4.0.3
AllGamer said:
you will not get warranty period
even if you did buy it locally
a screen damage is a PHYSICAL damage, no factory warranty covers that.
only if you buy expensive no hassle warranties from like Best Buy and such, and they will only let you fix it ONCE! that's all
just google or search ebay for replacement screens, and do it youself as many members have done in the forum
average $200 ~ $250 + shipping cost + taxes where applicable
or better yet, chop the phone to pieces and sell it as part you get more money out of it that way, then buy a new phone
Click to expand...
Click to collapse
I don't think the OP expected the screen to be fixed free of charge. Normally, if you crack your screen, the manufacturer will fix it for you for a price. For example, my mother shattered the glass on her Nexus S a few months ago and Samsung US had her send it to them and replaced the screen for something like $150. I assume this is what the OP was looking for.
the thing is on his emails tone, and the way how Tech Support or Customer Service people reads it is
"i want my screen replaced free"
so they will automatically give them the typical reply which you see quoted on the first page
he should have sent an email asking
"Which service centre do i sent my phone, to have my broken screen replace, and how much the repair it cost?"
then you will get the proper response from the CSR people or TS people
AllGamer said:
you will not get warranty period
even if you did buy it locally
a screen damage is a PHYSICAL damage, no factory warranty covers that.
only if you buy expensive no hassle warranties from like Best Buy and such, and they will only let you fix it ONCE! that's all
just google or search ebay for replacement screens, and do it youself as many members have done in the forum
average $200 ~ $250 + shipping cost + taxes where applicable
or better yet, chop the phone to pieces and sell it as part you get more money out of it that way, then buy a new phone
Click to expand...
Click to collapse
Don't mean to be rude but Best Buy's warranty is about $10 per month which is a few dollars more then carriers insurance and you get unlimited repairs, you just have to wait the 2-5 days it takes to get the refurb back. Know this from personal experience, I've sent some kids iPhone out about 5 times for cracked screens because he refuses to get a case because he doesn't have to worry about paying deductibles and nonsense.
On topic: Try buying a screen and checking out local computer repair shops. I know where I live if you buy the screen my local computer repair shop will replace it for a fee.
mcp2009 said:
Don't mean to be rude but Best Buy's warranty is about $10 per month which is a few dollars more then carriers insurance and you get unlimited repairs, you just have to wait the 2-5 days it takes to get the refurb back. Know this from personal experience,
Click to expand...
Click to collapse
that's a different warranty, the one i had in mind was the $250 for the life of the phone, and it is transferable to the refurb or replacement phone.
but it was not a monthly payment of $10
that might be a different plan i'm not aware of
either case i would not pay monthly, that's probably how they recoup the loses, as you will be forever paying until you cancel it
From what I've read it's near impossible to replace the glass in the phone because it's fused to the housing. Have to replace the screen and housing with glass.
AllGamer said:
the thing is on his emails tone, and the way how Tech Support or Customer Service people reads it is
"i want my screen replaced free"
so they will automatically give them the typical reply which you see quoted on the first page
he should have sent an email asking
"Which service centre do i sent my phone, to have my broken screen replace, and how much the repair it cost?"
then you will get the proper response from the CSR people or TS people
Click to expand...
Click to collapse
Agreed. OP, you definitely could have used a different tone. Either way, contact Expansys and see what they tell you. And please report back here once you do, if you don't mind. I'm sure a lot of people would be curious to hear how this will be handled.
OP, your communications with the service center is awful. To the point I could call you an ass.
The first thing you did wrong was contact Samsung UK even though you live in the US
Basically, you're like "I bought a motorcycle from Brazil and now I've gone through customs, imports, registration in Japan so I can ride it. Brazil, even though you didn't authorize the export of the motorcycle, even though you don't operate in the Japan market, even though you guys speak a different language, even though you're half a world away, I want you to take care of my motorcycle cause I crashed it into a car."
Am i missing something? You broke the screen, the GSM verison isn't avaiable in the us. You bought the unlocked UK version, find a local shop and get it repaired. No need to be an ass. Samsung didnt do anything wrong here.
I already contacted Expansys-US and there is nothing that they can do for me. They suggest that I contact Samsung UK. Those are series of emails, not just one emails from Samsung. I was polite at first but after series of emails without any answers to my questions I started to get angry.
I already know from the second email from Samsung UK that it's not cover by the warranty which I am ok. I am willing to spend money to fix the screen. It takes another 4-6 emails for me to find out that service center in UK cannot do anything at all even though I am willing to pay for the service.
In the end all Samsung could do was to inform me there is nothing they can do for me. All I want is a place where I can send my phone to be service, and I will pay for it. That's not much to ask. If they can answer my question at the beginning, I would not have been rude to them. After series of emails, I had enough. I just want to let folks know that's all.
The answer you gave me is not very helpful at all. The problem is Samsung so-called fortified screen is not so fortified. It's cracked and for the ten billionth times I know that it's not cover under the freaking warranty.
yeah, that kinda tone wont garner you any sympathy, especially if its your "SECOND EMAIL' - not quite the billionth time
grow up
The fact that you bought a grey market item means there is no warranty. ADD to the fact that you are talking to the UK arm of Samsung makes it a tough situation.
Expansys-US probably did not help you because they knew that this was something that is not covered under warranty. What did you expect them to do? Find a place that you pay to repair it and have them handle it? That's on you.
You probably will not find any luck having to do anything with the UK. Maybe try Samsung US and say you bought a Verizon GN and ask them if they would be able to repair the screen for a cost? Or ask them where you could send it?
aldo37 said:
Expansys-US probably did not help you because they knew that this was something that is not covered under warranty. What did you expect them to do? Find a place that you pay to repair it and have them handle it? That's on you.
Click to expand...
Click to collapse
I wonder if this is indeed the reason Expansys didn't help, or whether they never help w/ warranty replacement. I have a friend who wants to order the Galaxy Nexus from Expansys since they're in the U.S. I e-mailed them for him yesterday asking what their warranty policy is, but they haven't gotten back to me yet. I'm wondering if it's because they don't help you out at all. If this is the case, I don't know why anyone would order through Expansys, when companies like Handtec will act as your intermediary for warranty claims.
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
Click to expand...
Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.
I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!
kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
Click to expand...
Click to collapse
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Click to expand...
Click to collapse
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk
kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
Click to expand...
Click to collapse
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.
Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
Click to expand...
Click to collapse
I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App
Hello people!
Looks like I might have become the first in the U.S. to experience the SDS issue, at least among those who attend this forum regularly? Because I searched and searched, read and read, and could not find a single sign that anyone in the U.S. has experienced this SDS issue and filed a warranty claim to someone/somewhere. I contacted Samsung USA and they said this device is not supported and they're not trained to provide the support to me, and directed me to their international website... I had not luck with their international website either, so I contacted Amazon seller who I bought my N7100 from. And they have not replied in the past couple days...
So I wanted to see if anyone here has imported his/her n7100 into the U.S. and happened to encounter any issue with the phone and successfully filed warranty claim against Samsung. If so, how can that be done?
Worst case scenario, I pay to repair n7100 in the U.S., who should I go to? Or do I have to send the phone overseas either way?
Many thanks in advance.
bump for help please :crying:
I did not import my phone, I got it from Sprint, BUT..................given the choice, ship it back to Korea for Warranty!!! Have you ever a conversation with repair tech's in most mobile shops here??? And even with TEP they will give you every excuse how YOU messed it up or dropped and and your claim is denied.
If you send it back and likely they will get you someone that actually BUILDS the note's, original part, or give you a brand new (not referb) Note!!
This is JMO! Good Luck!!
Thanks for your reply. However, who would I contact before I ship it to Korea? I'd guess I'll have to have Samsung open an RMA for me or something?
Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks
Thanks for the info. How much do you charge for the repair though? Also, where am I gonna send it to? Your location shown under your name or did you implicate (if you implicated at all) that you have stores in the U.S.?
How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.
clearday said:
How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.
Click to expand...
Click to collapse
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...
cswithxda said:
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...
Click to expand...
Click to collapse
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.
clearday said:
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.
Click to expand...
Click to collapse
Thanks for the kind words man. If you have a note 2 just remember to update whenever it's possible and avoid ending up like me hah...
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Click to expand...
Click to collapse
Sorry about your unlucky situation.
By repair places, do you mean Samsung support center or something? I talked to Samsung USA also and they wouldn't even talk to me if I tell them the model number (n7100). So I really don't know where I should go now. I contacted original seller and the help was minimal (telling me to contact Samsung).
I would like to send it to either UK or Korea, as long as it can be repaired, or even better, if it can be repaired under warranty.
Let me know what you find out with repair places.
Also, I did not know about SDS after my phone's dead. So I had been suffering from hangs/freezes but thought it was only software problem and was being lazy about re-flashing it. I wish I'd come here more often when the phone was in a good condition, not after it died... Anyway, after I got to know that it's been SDS'd, I contacted seller, SamUK, SamUSA without any luck. It is just amazing how much we are unsupported in this situation. As large as Samsung has become, how hard can it be for them to just provide global repair services (if not warranty services)
BABAK236 said:
Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks
Click to expand...
Click to collapse
$150 for an emmc chip?
How much does whole motherboard itself cost
I'm about to go to a phone repair place for a diagnostic test and see if they can do anything. I'll let you know what I find.
I was surprised to read that Samsung UK didn't wasn't helpful, since this phone is sold there. As a last-case scenario I was thinking of sending my phone to a friend over there and sending it in for repair.
Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?
Gordon. said:
Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?
Click to expand...
Click to collapse
I bought a nexus 4 as well lol. I really needed a phone and it was cheap! :good: The experience has been as good as on N7100. 4.2.2 is even smoother now.
I have been caught up with school works and sth else in life, so I haven't really tried anything else yet. Samsung UK sent me an email that I cannot reply (automated email system), gave me a link to the list of Samsung regional supports (hell, they think I cannot find that on my own?!), and nothing more. Samsung USA just slammed the door in my face, basically saying "no, good luck" when I tried live support on their website. So now I am still trying to get my original seller into this and help me, but they haven't replied in the past 2 weeks.
I wish I had a friend in UK!
BTW, when you bought your phone thru Amazon, did you notice where the phone came from? I'm not sure where my came from now.. It has German, French, and Italian user guide in it, but on the warranty card, it seems to be written in German and Slovenian. And Samsung Electronics Austria GmbH is the only thing I can read (those long, long german words are giving me a headache :silly: ) It talked about three regions - Austria, Slovenia, and Switzerland (thanks to Google Translate). So it looks like this phone might come from Austria. I am not sure if it still can be sent to UK for repair.
Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!
Gordon. said:
Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!
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WOW good luck with the exam, i used to do premed but changed my major my GPA wasn't good enough
Anyway, that's for sure a better news. It looks like Samsung UK does not screen off phone bought outside of UK support region (if yours was from Mid/latin america.
Please definitely update this, if this works out I'll follow your path. Thanks for being the first in this case and helping the rest of us!
Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
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How did you check for vulnerable chip?
Gordon. said:
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
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Oh btw, I don't think anything triggered the issue, it was just there from the beginning I didn't even install anything new for at least 2 months before the phone died. Just normal daily use - web browsing, call, SMS, mobile IM, etc. I did start experiencing random freezes about 2 weeks before the phone died, and it became much more frequent towards the end of its life.
clearday said:
How did you check for vulnerable chip?
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Search "SDS xda" on google, and you'll find a ton of info. I didn't know about this issue before my phone died, so I never bothered to check if the chip in my phone was defective hehe..