Hey, I live in Australia and I'm with Virgin Mobile. I recently returned my phone for repairs when the display stuffed up. Touchscreen was still working though. Now, HTC contacted me and asked me to pay $220 to get the LCD replaced.
Should I pay up? Or is there any other alternative?
Thanks,
You should pay if you broke it. If it "stuffed up" without abuse, it should be covered under warranty.
BenPope said:
You should pay if you broke it. If it "stuffed up" without abuse, it should be covered under warranty.
Click to expand...
Click to collapse
That's the problem, they don't believe me. They're saying that I damaged it. I know that I didn't.
Related
Hello Guys,
after I had issues with my HTC One X (screen flickering and distorted and some times not waking up and not turning on..)
I decided to send it to repair.
The problem is that the phone is not under Warranty. I got it from a friend who got it without warranty from Dubai.
Bottom line, the repair center called today and told me that the motherboard is at fault and needs to be changed..
and they don't know where to get it from and that probably it is very costly and that I should just throw it away !!!!
Any idea if I can send it abroad for repair ? or order online the motherboard ?
We do not have HTC repair center in Lebanon...(middle East).
Any help is welcomed.
Thanks a lot guys !
I think that's an expensive repair. Not meaning to be rude, but why the **** would you get it without warranty?
Sent from my HTC One X
I was fooled.. and thought it was under warranty...
Any idea where I can get that motherboard ?
I am expecting it to be expensive... But I bought for 400Bucks... so I will pay 200 to get it fixed... better than throwing away 400 no ?
Thx
I dont think you can buy just the motherboards. I have never seen the motherboard for sale. I suppose you could buy a smashed one. Id get the phone back from the repair place. Sell it as broken then buy a new phone with warranty.
pierreammoun said:
I was fooled.. and thought it was under warranty...
Any idea where I can get that motherboard ?
I am expecting it to be expensive... But I bought for 400Bucks... so I will pay 200 to get it fixed... better than throwing away 400 no ?
Thx
Click to expand...
Click to collapse
What does this mean without warranty and you thought it has warranty?
From what I gather, the phone should be still in the one year warranty period from htc. As its not a year out.
If you have a proof of purchase this should be enforceable.
If its not unlocked etc. Even then you might have a shot as they already said its a hw problem.
pierreammoun said:
We do not have HTC repair center in Lebanon...(middle East).
Any help is welcomed.
Click to expand...
Click to collapse
PM hamdir. He's in Lebanon and something of an HTC expert. He might be able to direct you.
http://forum.xda-developers.com/member.php?u=1144067
I recently cracked my GS3, and while I may have to wait a little longer it is cheaper than any replacements I was able to find online. On my device the LCD was broken but the glass was flawless, and samsung charged me $180, i believe the cheapest I saw the screen+digi for was around $210. Just food for thought, oh and the best part is I still get to keep my manufacturers warranty.
xijar said:
I recently cracked my GS3, and while I may have to wait a little longer it is cheaper than any replacements I was able to find online. On my device the LCD was broken but the glass was flawless, and samsung charged me $180, i believe the cheapest I saw the screen+digi for was around $210. Just food for thought, oh and the best part is I still get to keep my manufacturers warranty.
Click to expand...
Click to collapse
How did you go about this? Just call Samsung customer service and ask about local repair facilities?
tietherope said:
How did you go about this? Just call Samsung customer service and ask about local repair facilities?
Click to expand...
Click to collapse
Sent it in for RMA actually, claiming i had done nothing wrong. The phone was cracked when i pulled it out of my pocket, never dropped. Regardless they wouldn't fix it for free.
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
Click to expand...
Click to collapse
Sell me your phone for $30. I need the spare parts. :good:
shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
Click to expand...
Click to collapse
Yea the warranties arent worth sh*t. i can't believe they would charge you full price for repair as well. Bunch of bull.
Sent from my Galaxy Nexus using Tapatalk 2
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
slayr76 said:
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
Click to expand...
Click to collapse
As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
complaining about you cracking your screen and it not being covered?
c'mon now
I guess the irony there is someone joking about faking an insurance claim on a phone, and someone two posts later saying how the insurance costs too much. Guess it's a messed up world all over!
I can't stomach the wasted money monthly myself, figure if the worst happens I'll just replace on my own. It helps having a family plan with an upgrade ready to go if needed in worst case.
crixley said:
complaining about you cracking your screen and it not being covered?
c'mon now
Click to expand...
Click to collapse
I don't mind that it's not covered, I'm upset about the fact they told me it would be based on an initial assessment and worse yet, the cost of repairing it....
rand4ll said:
As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
Click to expand...
Click to collapse
Never insure something you can easily afford to replace. Insurance only purpose is to transfer risk to someone else for replacement. When the cost outweighs the benefits then it becomes not worth it.
OP pics or it didn't happen!
Sent from my Galaxy Nexus using Tapatalk 2
I guess it was bound to happen, and I'm the first on this forum to fall victim to it. My phone slipped out of my pocket today getting out of the car and the top right corner of the LCD screen is smashed. Surprisingly everything else is perfectly fine, but this being the "fused LCD" and all that jazz, the whole touch panel is not working any longer though I can see everything fine (except for a hairline leak down the side). Anyway, so I was just looking for advice on how to go about this but first things first...
Unroot and Bootloader
Being development savvy, as soon as I got the phone I rooted it and later installed Project FreeGee to unlock the bootloader. I was wondering if it's safe to unroot the phone while the bootloader is still unlocked, or if I should go about doing this at all (considering this is hardware damage, not anything else).
I was also wondering what's the recommended course of action for replacements with this phone? I've taken apart and replaced the LCD/Digitizer/etc. many times for my friends' iPhones myself by just buying screens off Ebay. However, this Optimus G with its insanely expensive display and fused technology has some other problems..
Ebay cost for LCD/Digitizer assembly - $140 (incl. shipping and tax)
Ouch right? I was wondering if its better to just send the phone back to LG and pay them to repair it, maybe it'll be cheaper that way? Does anybody have experience with this sort of thing?
Honestly right now I'm willing to take any advice I can get, please help a fellow Optimus G lover out.
And please don't make the mistake I did, it's hard on the wallet.
I found this post and i was wondering if you had any progress on fixing your screen. This weekend, my phone fell off a counter and cracked the digitizer to the point of it not working, but the LCD is still working. I filed a claim with my credit card's accidental damage protection and they should be crediting my purchase price.
I found a store, locally, that repairs cell phones and they want $200 to replace the screen, otherwise I can buy the part for $160 online and do it myself. What did you end up doing?
bk175xt said:
I found this post and i was wondering if you had any progress on fixing your screen. This weekend, my phone fell off a counter and cracked the digitizer to the point of it not working, but the LCD is still working. I filed a claim with my credit card's accidental damage protection and they should be crediting my purchase price.
I found a store, locally, that repairs cell phones and they want $200 to replace the screen, otherwise I can buy the part for $160 online and do it myself. What did you end up doing?
Click to expand...
Click to collapse
Wow you're lucky. I opened up the phone myself as I'm a technician (though not for LG) and I unfortunately found out that the LCD is fused/soldered/glued onto the chassis of the phone. It's impossible to get the LCD off unless you somehow manage to rip it off but I was unable to do so.
Check out the tear-down of the Nexus 4 (very similar to our Optimus G) http://www.ifixit.com/Teardown/Nexus+4+Teardown/11781/3.
I've contacted the local LG Service Provider but I highly doubt they'll be able to do anything for me. I'm glad that you were able to find someone to do it for you, even at the price of $200. I hope I can also. Let me know how it goes!
As i know, the gorilla on OG are laminated over display which has touch screen built in (I think thats the reason it so expensive), so i dont think you can do same thing by yourself without proper instruments.
sorry to hear this bud. since this is a relatively new phone, i don't suppose you purchased it on a credit card did ya? sometimes you may be able to claim accidental damage for upto 90 days on a CC purchase. worth looking into if you havent already. saved me a few times.
edit: nm, person above me offered similar advice.
Tim4 said:
As i know, the gorilla on OG are laminated over display which has touch screen built in (I think thats the reason it so expensive), so i dont think you can do same thing by yourself without proper instruments.
Click to expand...
Click to collapse
That's not the reason, as the assembly comes with glass laminated over the LCD without a problem. The problem is that that whole assembly (glass, LCD, digitizer) is all fused TO the frame. However, when you go to buy a part, they only sell you the LCD/glass/digitizer combo. That's my problem
avink said:
sorry to hear this bud. since this is a relatively new phone, i don't suppose you purchased it on a credit card did ya? sometimes you may be able to claim accidental damage for upto 90 days on a CC purchase. worth looking into if you havent already. saved me a few times.
edit: nm, person above me offered similar advice.
Click to expand...
Click to collapse
Unfortunately the retailer didn't take my AMEX card so I had to use a debit card. That was my first thought too.
vpetkar said:
Unfortunately the retailer didn't take my AMEX card so I had to use a debit card. That was my first thought too.
Click to expand...
Click to collapse
Another thing to look into is to see whether or not its too late to purchase accidental damage coverage that some wireless providers sell. Rogers allows you to buy it within 15 days of purchasing the device. So depending on who you purchased the device from, maybe that is an option also (ignoring the moral issues with this)
avink said:
Another thing to look into is to see whether or not its too late to purchase accidental damage coverage that some wireless providers sell. Rogers allows you to buy it within 15 days of purchasing the device. So depending on who you purchased the device from, maybe that is an option also (ignoring the moral issues with this)
Click to expand...
Click to collapse
Haha, unfortunately I bought it factory OEM unlocked but wow that's a great idea for the future. Also, just to update everyone I have submitted it to a local repair shop for $150.00 including parts, labor and taxes. According to them, they will get the part in 2-3 days, and by as early as Saturday or as late as Monday, I will get my phone back.
Here's hoping to everything goes well.
vpetkar said:
Haha, unfortunately I bought it factory OEM unlocked but wow that's a great idea for the future. Also, just to update everyone I have submitted it to a local repair shop for $150.00 including parts, labor and taxes. According to them, they will get the part in 2-3 days, and by as early as Saturday or as late as Monday, I will get my phone back.
Here's hoping to everything goes well.
Click to expand...
Click to collapse
Hi,
I have relatively the same problem that you've had. If you could let me know how the ordeal went, and the name of the shop. (I'm somewhat close to the GTA area)
Thanks
It went a lot better than expected. They were able to successfully replace the screen in 3 days. I got it done from Oakville Tech for $150, but remember they'll have to order the part so it does take a few days. My friend also has the exact same phone and got it done at Tech Know Space (Toronto & Mississauga) and they have the screen in stock, takes 2 hours, costs $200.
Sent from my Optimus G using xda app-developers app
vpetkar said:
It went a lot better than expected. They were able to successfully replace the screen in 3 days. I got it done from Oakville Tech for $150, but remember they'll have to order the part so it does take a few days. My friend also has the exact same phone and got it done at Tech Know Space (Toronto & Mississauga) and they have the screen in stock, takes 2 hours, costs $200.
Sent from my Optimus G using xda app-developers app
Click to expand...
Click to collapse
Alright. Thanks!
Did the replacement phone look brand new or was it refurbished? I dropped my phone today and the metal housing is all scratched and dented. The screen has some scratches but is not too bad that I need to replace it but I'm so OCD about my phones.
I got a brand new phone with the charger in retail packaging just like the original. Of course, HTC can repackage a refurbished phone into new retail packaging and I can't tell but I think it would be more time consuming for them, compared to picking a new phone and shipping it.
very frustrating...HTC won't send me a new phone first even though they advertise it.
They want me to mail my phone back first and wait for who knows long. This is false advertising!
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
holz75 said:
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
Click to expand...
Click to collapse
I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
Ph33zy said:
I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
Click to expand...
Click to collapse
i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
I used Uh-Oh 11 days after receiving mine back in May. Cancel your service order and call back in, file an Uh-Oh claim. They are processed differently and it sounds like yours got started as a standard service claim.
With an Uh-Oh claim you will have 2 options depending on stock on hand: advanced replacement with the $599 CC hold (can ONLY be shipped to your CC billing address) or on site swap where you send in your phone and they send you a replacement within 2 business days.
In both cases you should get a new replacement.
The caveot is how you initiate the service claim. You must start out expressly saying its an Uh-Oh claim.
The reps are not the most knowledgeable people and can only operate within the options in the system. Trying to bully, intimidate or threaten your way around their limitations is pointless and will not net you any gain.
It is best to cancel your claim, call back in (not online chat, actually speak to them) refile your claim.
Sent from my HTC 10 using telepathy...
aer0zer0 said:
i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
Click to expand...
Click to collapse
Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
Sent from my HTC 10 using XDA-Developers mobile app
PaoloMix09 said:
Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
Click to expand...
Click to collapse
Little over 2 weeks. They quoted 7-10 business days
Has anyone replaced their phone through Uh-Oh and requested a different color than the one originally bought? I wonder if this is possible.
Just took advantage of Uh-oh protection here too. Sent in my phone on a Thursday, got it back the following Tuesday. Got a new phone (idk, it could be refurbished for all I know). All I know is that it is not the same phone... But I am glad because I am selling it in this case haha. Overall, great service!
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
erulai said:
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
Click to expand...
Click to collapse
Unlocking through HTCDev is covered in Uh-Oh. You would have to read the policies for using non-oem software to unlock but I don't see why using sunshine would be a problem if they accept water damaged phones that no longer work. But in terms of WARRANTY, sunshine is not covered whereas HTCDev unlock is.
If you have the opportunity to unlock through HTC, I don't why it would make sense paying for Sunshine when you can get the same thing from the oem for free with the warranty intact, saving hundreds on buying another phone.
Sent from my HTC6545LVW using Tapatalk