Related
——— If you find this post helpful, Thanks are appreciated! ———
SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
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[Jump to Related Post]
GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
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Click to collapse
[Jump to Related Post]
INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
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Click to collapse
[Jump to Related Post (a Review of the Insurance Service)]
——— Original Post ———
Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.
Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*
Has anyone come across a reputable dealer online who has this part?
* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.
I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
cmdub said:
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
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Click to collapse
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.
Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).
Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.
--
@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!
@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!
@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.
@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
frogskins said:
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
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Click to collapse
I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
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Click to collapse
Dang. I mean, D-A-N-G!
On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.
Thanks for the tip!
Follow Up
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Click to expand...
Click to collapse
It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.
Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.
@Grannypotts - Glad the tip helped!
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.
Sent from my Galaxy Nexus using xda premium
any ideas whether they'd be willing to repair a gsm i9250?
catpunt said:
any ideas whether they'd be willing to repair a gsm i9250?
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Click to collapse
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Zathman said:
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
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thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Sent from my Galaxy Nexus using XDA App
bluemoon1221 said:
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
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If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.
I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
catpunt said:
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
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Click to collapse
That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.
Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC
I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.
I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.
I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).
To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.
The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.
I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
Broke my scren well actually it is completely F'd up.
Cant find anyone to fix it . I use my phone heavily for work
dont have insurance . First time this has ever happen to me so didnt think i needed
anyone know where i can fix it in Southern CAl near Fontana CA which is in the Inland Empire????????
Ive read many say $35 but keep calling corporate and they say no one fixes screens anynomore
EDIT: ANY SPRINT TECH REP IN THE IE OF SO CAL???
If you can't find a replacement screen see if you can find a cheap E4GT with a bad ESN and swap the screen.
Sent from my SPH-D710 using xda premium
already looked and cant find one
i call corporate stores in my area and they say just upgrade your phone i tell them i have the Epic touch and they all say oh sheeeeeeesssssshhhhh!!!
Cracked your ET4G
Provided the motherboard isn't damaged, PM me.
Found this but is not cheap http://www.iphonerepair.com/sprint-...-shattered-broken-glass-repair-epic-touch-4g/
Sent from my SPH-D710 using xda premium
I'm in the same boat had mine a week and dropped it, got one from insurance two weeks later it fell off my lap onto a rug (on a wood floor), shattered....I have searched for one with a Bad ESN for months also a Evo 4g...
sakkindo said:
Provided the motherboard isn't damaged, PM me.
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Click to collapse
Motherboard isnt damaged cause everything is working properly
here are a couple screen/digitizers i found but they arent all that cheap either (i got mine for $65 shipped):
http://www.ebay.com/itm/Samsung-gal...ultDomain_0&hash=item416335c5e1#ht_500wt_1088
http://www.ebay.com/itm/Like-New-Sa...ultDomain_0&hash=item43add1e927#ht_500wt_1088
http://www.ebay.com/itm/Samsung-Gal...ultDomain_0&hash=item43add1eb5c#ht_500wt_1088
I wish I could find one for around 75$ that's about all I'm budgeted for, I found this :
http://www.cellphone-repair-shop.co...g-black-sprint-galaxy-s-2-rear-battery-cover/
The have everything even the camera, but the prices everywhere are ridiculous.
bring it to a sprint store and agree to pay the 35 dollar fee and add insurance after wards and they will fix it for you if they have a spare one.
sprint techs are very helpful and usually fix cracked screen if person adds insurance.
i need to find a sprint store that has a technician first cause all the ones i have called say no also if i sign up for insurance can i cancel it the next month??
You probably could cancel it. I know down here a broken screen costs 30$ to fix with the sprint technician
Sent from my iPhone killer.
use ur location and check "repair centers near me"
http://www.sprintstorelocator.com/locator/
used that and the places it states in my area for repair locations i called them and they said they dobt do repairs in house it has to go through asurion
I just replaced my screen 30 minutes ago. Bought a housing off Ebay for $80 and replaced it myself. You just need a #00 phillips screwdriver and a plastic prying tool.
I'm up in NorCal, if you were closer I'd do it for you just for the price of parts.
-Daryel
If you know somebody that works for sprint we can add insurance for you them just run the claim for $100, then cancel the insurance. I would recommend insurance tho.
Ma$etas said:
Broke my scren well actually it is completely F'd up.
Cant find anyone to fix it . I use my phone heavily for work
dont have insurance . First time this has ever happen to me so didnt think i needed
anyone know where i can fix it in Southern CAl near Fontana CA which is in the Inland Empire????????
Ive read many say $35 but keep calling corporate and they say no one fixes screens anynomore
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Click to collapse
daryelv said:
I just replaced my screen 30 minutes ago. Bought a housing off Ebay for $80 and replaced it myself. You just need a #00 phillips screwdriver and a plastic prying tool.
I'm up in NorCal, if you were closer I'd do it for you just for the price of parts.
-Daryel
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Click to collapse
Too bad im in So CAL. I seen some replacements yesterday on ebay and im looking for them right now but they dont come up anymore they were for $100
tprince1225 said:
If you know somebody that works for sprint we can add insurance for you them just run the claim for $100, then cancel the insurance. I would recommend insurance tho.
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Click to collapse
Dont know anyone personally that works at sprint.
I called my Sprint Rep since my account is a Business account i got my phone last oct or nov 2011 and she said the only thing she could do is hook me up with an early upgrade and get the same phone for $120 but that doing this would extend my contract. Dont want to do that first i want to see whats up with Sprints network and phone line up for this year.
Anyone that works at sprint that is in my area hit me up pm or something.
Ma$etas said:
Too bad im in So CAL. I seen some replacements yesterday on ebay and im looking for them right now but they dont come up anymore they were for $100
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Click to collapse
I saw 10 of them when I was looking for my replacement. Here's one for $90 as a buy-it-now. http://goo.gl/OqJZj
They seem to come and go all the time, I would look and see 3-4 and then 3 hours later see 10 or so. 3 hours after that I would see only 2. I missed getting a white housing for $80 (just something to change up my phone).
-Daryel
here's the thing. any kind of super AMOLED screen (epics, epic touches, nexuses) are going to be extremely expensive. im actually a lead technician in a preferred retailer store and know for a fact that corporate stores will not fix shattered screens. plus, we are not allowed to exchange the phone for another due to the amount of physical damage. THE ONLY way we can fix those screens is if you yourself come into the store with the part, or we are able to find parts for cheap. because there is such a shortage of each screen from reputable 3rd party dealers, finding a store to fix it for you isn't going to really work. REALLY should have gotten insurance.
if i did have insurance how much would it have cost to getting this fixed?
I guess it was bound to happen, and I'm the first on this forum to fall victim to it. My phone slipped out of my pocket today getting out of the car and the top right corner of the LCD screen is smashed. Surprisingly everything else is perfectly fine, but this being the "fused LCD" and all that jazz, the whole touch panel is not working any longer though I can see everything fine (except for a hairline leak down the side). Anyway, so I was just looking for advice on how to go about this but first things first...
Unroot and Bootloader
Being development savvy, as soon as I got the phone I rooted it and later installed Project FreeGee to unlock the bootloader. I was wondering if it's safe to unroot the phone while the bootloader is still unlocked, or if I should go about doing this at all (considering this is hardware damage, not anything else).
I was also wondering what's the recommended course of action for replacements with this phone? I've taken apart and replaced the LCD/Digitizer/etc. many times for my friends' iPhones myself by just buying screens off Ebay. However, this Optimus G with its insanely expensive display and fused technology has some other problems..
Ebay cost for LCD/Digitizer assembly - $140 (incl. shipping and tax)
Ouch right? I was wondering if its better to just send the phone back to LG and pay them to repair it, maybe it'll be cheaper that way? Does anybody have experience with this sort of thing?
Honestly right now I'm willing to take any advice I can get, please help a fellow Optimus G lover out.
And please don't make the mistake I did, it's hard on the wallet.
I found this post and i was wondering if you had any progress on fixing your screen. This weekend, my phone fell off a counter and cracked the digitizer to the point of it not working, but the LCD is still working. I filed a claim with my credit card's accidental damage protection and they should be crediting my purchase price.
I found a store, locally, that repairs cell phones and they want $200 to replace the screen, otherwise I can buy the part for $160 online and do it myself. What did you end up doing?
bk175xt said:
I found this post and i was wondering if you had any progress on fixing your screen. This weekend, my phone fell off a counter and cracked the digitizer to the point of it not working, but the LCD is still working. I filed a claim with my credit card's accidental damage protection and they should be crediting my purchase price.
I found a store, locally, that repairs cell phones and they want $200 to replace the screen, otherwise I can buy the part for $160 online and do it myself. What did you end up doing?
Click to expand...
Click to collapse
Wow you're lucky. I opened up the phone myself as I'm a technician (though not for LG) and I unfortunately found out that the LCD is fused/soldered/glued onto the chassis of the phone. It's impossible to get the LCD off unless you somehow manage to rip it off but I was unable to do so.
Check out the tear-down of the Nexus 4 (very similar to our Optimus G) http://www.ifixit.com/Teardown/Nexus+4+Teardown/11781/3.
I've contacted the local LG Service Provider but I highly doubt they'll be able to do anything for me. I'm glad that you were able to find someone to do it for you, even at the price of $200. I hope I can also. Let me know how it goes!
As i know, the gorilla on OG are laminated over display which has touch screen built in (I think thats the reason it so expensive), so i dont think you can do same thing by yourself without proper instruments.
sorry to hear this bud. since this is a relatively new phone, i don't suppose you purchased it on a credit card did ya? sometimes you may be able to claim accidental damage for upto 90 days on a CC purchase. worth looking into if you havent already. saved me a few times.
edit: nm, person above me offered similar advice.
Tim4 said:
As i know, the gorilla on OG are laminated over display which has touch screen built in (I think thats the reason it so expensive), so i dont think you can do same thing by yourself without proper instruments.
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Click to collapse
That's not the reason, as the assembly comes with glass laminated over the LCD without a problem. The problem is that that whole assembly (glass, LCD, digitizer) is all fused TO the frame. However, when you go to buy a part, they only sell you the LCD/glass/digitizer combo. That's my problem
avink said:
sorry to hear this bud. since this is a relatively new phone, i don't suppose you purchased it on a credit card did ya? sometimes you may be able to claim accidental damage for upto 90 days on a CC purchase. worth looking into if you havent already. saved me a few times.
edit: nm, person above me offered similar advice.
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Click to collapse
Unfortunately the retailer didn't take my AMEX card so I had to use a debit card. That was my first thought too.
vpetkar said:
Unfortunately the retailer didn't take my AMEX card so I had to use a debit card. That was my first thought too.
Click to expand...
Click to collapse
Another thing to look into is to see whether or not its too late to purchase accidental damage coverage that some wireless providers sell. Rogers allows you to buy it within 15 days of purchasing the device. So depending on who you purchased the device from, maybe that is an option also (ignoring the moral issues with this)
avink said:
Another thing to look into is to see whether or not its too late to purchase accidental damage coverage that some wireless providers sell. Rogers allows you to buy it within 15 days of purchasing the device. So depending on who you purchased the device from, maybe that is an option also (ignoring the moral issues with this)
Click to expand...
Click to collapse
Haha, unfortunately I bought it factory OEM unlocked but wow that's a great idea for the future. Also, just to update everyone I have submitted it to a local repair shop for $150.00 including parts, labor and taxes. According to them, they will get the part in 2-3 days, and by as early as Saturday or as late as Monday, I will get my phone back.
Here's hoping to everything goes well.
vpetkar said:
Haha, unfortunately I bought it factory OEM unlocked but wow that's a great idea for the future. Also, just to update everyone I have submitted it to a local repair shop for $150.00 including parts, labor and taxes. According to them, they will get the part in 2-3 days, and by as early as Saturday or as late as Monday, I will get my phone back.
Here's hoping to everything goes well.
Click to expand...
Click to collapse
Hi,
I have relatively the same problem that you've had. If you could let me know how the ordeal went, and the name of the shop. (I'm somewhat close to the GTA area)
Thanks
It went a lot better than expected. They were able to successfully replace the screen in 3 days. I got it done from Oakville Tech for $150, but remember they'll have to order the part so it does take a few days. My friend also has the exact same phone and got it done at Tech Know Space (Toronto & Mississauga) and they have the screen in stock, takes 2 hours, costs $200.
Sent from my Optimus G using xda app-developers app
vpetkar said:
It went a lot better than expected. They were able to successfully replace the screen in 3 days. I got it done from Oakville Tech for $150, but remember they'll have to order the part so it does take a few days. My friend also has the exact same phone and got it done at Tech Know Space (Toronto & Mississauga) and they have the screen in stock, takes 2 hours, costs $200.
Sent from my Optimus G using xda app-developers app
Click to expand...
Click to collapse
Alright. Thanks!
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry
Nickitt said:
I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry
Click to expand...
Click to collapse
Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.
Sawdizzle said:
Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.
Click to expand...
Click to collapse
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.
Nickitt said:
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.
Click to expand...
Click to collapse
Yeah. Will do.
I'll report back on my findings... *if there are any that is lol*
Good luck dude! Hope for the best, expect the worst.
Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
Click to expand...
Click to collapse
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4
yankees45us said:
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4
Click to expand...
Click to collapse
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.
Sawdizzle said:
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.
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Best thing is to pay for insurance replacement. It's better to get a new one then try to repair. Unless sprint will order a replacement at no charge which will be almost impossible. Good luck
Sent from the Great Galaxy Note 2 using Tapatalk 4
Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
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This is why I will NEVER buy my devices from Sprint. I always buy at Radio Shack because you can destroy your phone, walk in the store and walk out with a brand new one and not a refurbished piece of **** that Sprint makes you pay $50 more bucks for.
Sawdizzle said:
.... I was saying $150 per phone for the deductable.
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Sorry to hear about your situation. I don't know of any tips to help.
On a side note, this is why I don't get the insurance. I think it's a total rip off for the most part. People pay around $7 to $10 a month, which works to around $168 to $240 over two years. Not the issue. But then you have play additional $100 to $150 dollars deductible. This works out ok earily in the life cycle of the phone, but towards the end, it's the same cost for a new phone out of contract. And you don't get a choice on the deductible like with car insurance. I think a more reasonable deductible is $50 with the same insurance rate.
Granted, I don't know the numbers of how many broken phone claims the insurance company or Sprint get. It's possible, people, in general, are reckless with them and are having to replace them like underwear. My guess, probably not, and it's just easy money for the most part.
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
Zaamnwhodat said:
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
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I think by insurance you mean the TEP coverage. If that's the case, then yes, they'd cover physical damage, but you'd have to pay the $150 deductible cost. Others have had luck replacing the entire panel, but I think the cost might be around the same, plus I'd probably mess it up more, so I'd probably go through TEP to get the phone replaced.
Zaamnwhodat said:
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
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I tried that once. The store said no they don't fix screen damage. The store manager said I had to go through insurance and pay the deductible. I just bought a complete front housing for the same price and did it myself.
Sent from my SPH-L710 using Tapatalk 4 Beta
topherk said:
I think by insurance you mean the TEP coverage. If that's the case, then yes, they'd cover physical damage, but you'd have to pay the $150 deductible cost. Others have had luck replacing the entire panel, but I think the cost might be around the same, plus I'd probably mess it up more, so I'd probably go through TEP to get the phone replaced.
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this what i wanted to know thanks dude idont care paying those 150 dollars as long as i get it fix :good: thats for the help
Zaamnwhodat said:
this what i wanted to know thanks dude idont care paying those 150 dollars as long as i get it fix :good: thats for the help
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Just a quick note so that you know: Asurion (the insurance company that TEP is through) does not have the distribution licenses to give out new phones, so they only give out refurbished phones.
I personally haven't had any issues with the refurbished phones I've gotten, but some people don't like having them, so I thought I'd let you know.