Related
I pay the $7 per month, and I want to eventually trade in my 002 EVO for a newer model before I upgrade to something better (talking months and months from now). I want to know basically what will get me a new EVO and how much it will cost me. I already have the light leakage around the bottom buttons, and I know most would see that as a huge flaw. Any input is appreciated.
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
gqstatus0685 said:
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
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So I just walk in and let them know that I want a fixed device? And I intend to keep the new one for a couple weeks before selling it. I just won't want to sell off one of the launch models with the problems associated with that.
what's the diff between the launch and current models besides the light leakage?
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
cesjr02 said:
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
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Click to collapse
No, no. I don't want to keep my 002. I want to exchange it for a newer version that will sell for more when I upgrade. I just wanted to know what it took to get them to swap it out.
--
Sent from my HTC Supersonic.
I've been dealing with Sprint for a long time and I have abused their insurance policy as well so let me give you the breakdown for it.
First off, what the Sprint Total Equipment Protection Plan (TEP) is not. It is NOT an upgrade plan. Meaning you can't go in and ask them to swap your phone out just because you want to. There are ways to get "free" upgrades, but I won't go into that. Which brings me to my next point.
Sprint will only swap out your phone if there is something wrong with it. In other words, if its Sprint/HTC's fault or it is not working properly for some reason and it is NOT YOUR FAULT. Defects, software failures(MAJOR), etc. When you tell them what is wrong with your phone, be as DETAILED as possible. They will always reset your phone to factory defaults and try to reproduce the issue. If they can't reproduce the issue, they will return it and say its working fine now. If they reproduce it, they will try to repair it. If they can't repair it, they will order you a replacement. THIS IS FREE
ALSO NOTE: This is Sprint's general policy. There are exceptions, and depending on the person you get, they might be able to do more for you. But this is what you should expect!
If there is damage due to a drop, water damage, or anything that is YOUR FAULT, they will tell you to go through Asurion. Sprint's insurance carrier or w.e the terminology is. This is when you have to dish out the $100 copayment. Only do this if you messed up big time by cracking your screen, dropped it in the toilet (EWW), etc.
Now some extra tips: You want to call Sprint's customer service first. Tell them about your problems, go through their "troubleshooting". If they fix the issue, great! If not, then after you are done, make sure they note your account that you called regarding the issue so when you go into the Sprint store they will have your information. BE POLITE! Trust me it goes a long way.
When you get in the Sprint store, go to their repair center. Tell them you called Sprint's customer care and was told to come in. Give them EVERY SINGLE problem associated with the phone. If it is a defect such as the light leakage, make sure they know that it is a known issue and to check their database. I recently lost 4G cause I lost my RSA keys (stupid WIMAX Radios). I unrooted and went into a Sprint store and just basically said, My 4G isn't working. They did their usual checks. Made sure it wasn't rooted, latest update, factory reset, update profile, etc. They couldn't fix it so they ordered me a replacement phone and i got it the next day.
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
sekigah84 said:
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
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Click to collapse
I would add, That this guy is right with everything he is saying.. It depends on the person.. Which is weird because they should have proper guidelines... But obviously they can alter them because I have walked in before and got a new phone just because I didn't like it (got a new one) and then the opposite..
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
TheBiles said:
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
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It hasn't changed. They didn't explain it in full.
The $7 basically covers repairs in store and any non-fault issue your phone is having. If you broke it all on your own, you have to pay the $100 deductible. So you dropped your phone down a flight of stairs and the screen cracked. Now as for the camera lens cracking, you can say its cause the damn camera lens protrudes out and you put it down and it cracked. They know about this already and its just a design flaw. Hence why people are getting replacements because of that.
What did change a while back was it used to be $50 per claim. Now they jacked it up to $100. It used to be a great way to get cheap phone upgrades as long as Asurion ran out of replacement phones or your phone is so old they don't support it anymore. In that case they would give you the next best thing.
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
Click to expand...
Click to collapse
TEP is the $7/month, right?
Edit: Just checked, and it is:
Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00
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Click to collapse
Correct. Though technically it's $4 and $4, with $7 being the package price.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=819504
http://www.phonenews.com/sprint-tepsr-changes-next-week-13303/
I didn't get any updates in the mail from Sprint on this cause I have TEP so this is news to me. Thanks for the update. I stand corrected. This makes the $7/mo charge worth it.
So take the mindset I had and just pretend that everything but dropping it in the toilet and setting it on fire or losing it is free. The latter costs $100 LOL
More or less, if its damaged beyond repair = Asurion and almost everything else = free repair if under TEP and $35 if not. Thats sexy.
Yes, as long as your phone isn't in three pieces and you have TEP, it is free. Now they get to bring in the $$ cause more people will but the insurance. And most people don't ever use it. In fact, until I got the Hero last year I had never used my insurance. Now I have used it twice. Once with busting the speaker and once with my Evo because it would not stop rebooting. Didn't pay anything. I felt like I got special treatment because I had insurance.
Sent from my iPhone with the bigger Gee Bees.
From my own experiences...
With sprint's insurance a lost phone and $100 will get you a refurbished POS that will most likely be much worse than the phone you have now, complaining about it after you get it is futile as well. I lost one phone in ten years and I was furious at the phone they gave me. It came with a busted speaker and a glitchy screen.
I got rid of their insurance and am going through best buy atm. Supposedly, as long as you keep all the pieces, you will get a brand new one if you ever break your phone. I'm not sure if it covers lost phones though.
Actually, if you get a bad phone from asurion, it has a one year warranty, so have them replace it.
Best buy will not simply give you a new phone, they ship it to their center and repair it (over the course of 2 weeks) while you wait.
As for not knowing the new policies, it was mailed to everyone inside your bill a few months back.
Sent from my PC36100 using XDA App
——— If you find this post helpful, Thanks are appreciated! ———
SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
Click to expand...
Click to collapse
[Jump to Related Post]
GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
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Click to collapse
[Jump to Related Post]
INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
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[Jump to Related Post (a Review of the Insurance Service)]
——— Original Post ———
Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.
Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*
Has anyone come across a reputable dealer online who has this part?
* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.
I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
cmdub said:
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
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Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.
Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).
Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.
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@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!
@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!
@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.
@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
frogskins said:
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
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I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
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Click to collapse
Dang. I mean, D-A-N-G!
On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.
Thanks for the tip!
Follow Up
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Click to expand...
Click to collapse
It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.
Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.
@Grannypotts - Glad the tip helped!
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.
Sent from my Galaxy Nexus using xda premium
any ideas whether they'd be willing to repair a gsm i9250?
catpunt said:
any ideas whether they'd be willing to repair a gsm i9250?
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I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Zathman said:
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
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thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Sent from my Galaxy Nexus using XDA App
bluemoon1221 said:
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
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If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.
I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
catpunt said:
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
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Click to collapse
That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.
Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC
I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.
I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.
I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).
To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.
The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.
I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
I was pretty pleased with Squaretrade when I had my Note 1, as the turnaround was incredibly fast and the repair work was really well done.
Picked up a new warranty for my Note 2 and sadly had to use it rather quickly after getting the phone.
November 27 I filed a claim with Squaretrade for my broken screen. Dumb mistake, set it on my wallet and it eventually hit the kitchen floor. Really didn't seem like much of a drop, but the cracks were there and I figured I might as well file the claim. Now I wish I waited. Had 2 large cracks on the phone and a small chip on the bottom right of the glass.
Everything went off without a hitch, they emailed me the 2nd day UPS label, and off it went. They received it on the 29th with the standard (potentially) "fixed and returned" within 5 days message. It's been 11 days now. I called last week Friday and was told that they were waiting for a digitizer that was to arrive that day and would have my phone out that night. Was pretty happy with that and waited to receive an email with a tracking number. Nothing.
Back on the phone with them today and I'm getting the same story just different ship date. They received the part on Friday, and would hopefully have it repaired and shipped out tonight. It's a cellphone shop and repair depot (Cellular Fantasy in LA, CA), so I'm wondering if they are just backed up with repairs or they don't work weekends? I was also advised that if I want a tracking number I need to call them tonight to ensure it actually went out this time.
So overall I'm probably looking at 13-14 days without my phone. Had I known about the delay, I probably would have waited a month considering the phone actually functioned like normal despite the large cracks.
Anyway, just putting this out there for anyone on the fence about a Squaretrade warranty. I will update with pics of the repaired phone once I finally receive it.
sodomanaz said:
I was pretty pleased with Squaretrade when I had my Note 1, as the turnaround was incredibly fast and the repair work was really well done.
Picked up a new warranty for my Note 2 and sadly had to use it rather quickly after getting the phone.
November 27 I filed a claim with Squaretrade for my broken screen. Dumb mistake, set it on my wallet and it eventually hit the kitchen floor. Really didn't seem like much of a drop, but the cracks were there and I figured I might as well file the claim. Now I wish I waited. Had 2 large cracks on the phone and a small chip on the bottom right of the glass.
Everything went off without a hitch, they emailed me the 2nd day UPS label, and off it went. They received it on the 29th with the standard (potentially) "fixed and returned" within 5 days message. It's been 11 days now. I called last week Friday and was told that they were waiting for a digitizer that was to arrive that day and would have my phone out that night. Was pretty happy with that and waited to receive an email with a tracking number. Nothing.
Back on the phone with them today and I'm getting the same story just different ship date. They received the part on Friday, and would hopefully have it repaired and shipped out tonight. It's a cellphone shop and repair depot (Cellular Fantasy in LA, CA), so I'm wondering if they are just backed up with repairs or they don't work weekends? I was also advised that if I want a tracking number I need to call them tonight to ensure it actually went out this time.
So overall I'm probably looking at 13-14 days without my phone. Had I known about the delay, I probably would have waited a month considering the phone actually functioned like normal despite the large cracks.
Anyway, just putting this out there for anyone on the fence about a Squaretrade warranty. I will update with pics of the repaired phone once I finally receive it.
Click to expand...
Click to collapse
I had horror stories with SqureTrade and my Samsung Galaxy 10.1 Tab. There was a well known issue with displays on that device with what looked like wet spots (Newton Ring). Sent back my device a total of three times, and always came back with a replacement screen that had the same exact problem. Wrote Squaretrade corporate of the issue, and they never replied. I am not sure that I will use or recommend SquareTrade again.
I never considered using them for a cell phone, as the turnaround times with no cell phone are not acceptable for me.
Milkman00 said:
I had horror stories with SqureTrade and my Samsung Galaxy 10.1 Tab. There was a well known issue with displays on that device with what looked like wet spots (Newton Ring). Sent back my device a total of three times, and always came back with a replacement screen that had the same exact problem. Wrote Squaretrade corporate of the issue, and they never replied. I am not sure that I will use or recommend SquareTrade again.
I never considered using them for a cell phone, as the turnaround times with no cell phone are not acceptable for me.
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Click to collapse
Well, when I did my Note 1 claim, there was an option for waiting for a replacement to be sent and mail back the old phone (though I opted for repair which was quick). Was really hoping this was going to be the case this time, but I understood because this was a new phone that it was going to need servicing rather than replacement. The turn around is pretty unworkable for me with my job and will make me think twice next time. I'm just hoping they do a good job as this wait has been maddening.
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
sodomanaz said:
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
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I would have thought writing corporate would have done it, BUT what the heck, I will give this a shot.
Thanks
Thanks for posting your story, and I'll be interested to hear your updates. I read your original review of Squaretrade, and your story actually motivated me to get coverage of my Note 2. Well, it was also significantly cheaper to insure it through Squaretrade than through AT&T or Best Buy ($90 for 2 years and $100 deductible is reasonable). I know Squaretrade doesn't cover lost or stolen devices, but that's not why I wanted insurance.
When I first bought coverage, the Note 2 wasn't an option on the website yet. I called customer service and was connected to a well-spoken rep within 30 seconds. He was extremely helpful and recorded my device info and confirmed coverage right on the spot and sent a confirmation email. This was far better customer service than I've ever had when dealing with AT&T.
In the end though I hope to never need to use the insurance *fingers crossed*
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
UCLAKoolman said:
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
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You still have coverage for a repair, but if they send you a reimbursement check, your warranty is done. As far as I understand, you are covered for up to the cost of the device. So if I'm not mistaken, the cost of repairs is deducted from that price (~$600) and continues to dwindle upon each use. Only problem I can see with that is they determine the pricing and never tell you the costs. So this repair + parts might be $300, so if I really have a bad accident causing the device to die in the future, I might be refunded $300 (really $200 after deductible). And ya, you will have to pay another deductible.
The warranties are easily transferable for the life of the warranty, so I don't think you'll run into any problems with names on receipts and such.
My main reason for going with Squaretrade is just like yours: price. AT&T is $200 or $250 for deductible on top of their $7 a month. That's quite a lot for an item that always drops in value as weeks go by and newer, fancier phones come out.
best buy is $240 for two years ($10/mo)and no deductible. not necessarily $240 either. $240 is only if you have the phone that long. its only $180 if you have it for 18 mos...
UCLAKoolman said:
Thanks for posting your story, and I'll be interested to hear your updates. I read your original review of Squaretrade, and your story actually motivated me to get coverage of my Note 2. Well, it was also significantly cheaper to insure it through Squaretrade than through AT&T or Best Buy ($90 for 2 years and $100 deductible is reasonable). I know Squaretrade doesn't cover lost or stolen devices, but that's not why I wanted insurance.
When I first bought coverage, the Note 2 wasn't an option on the website yet. I called customer service and was connected to a well-spoken rep within 30 seconds. He was extremely helpful and recorded my device info and confirmed coverage right on the spot and sent a confirmation email. This was far better customer service than I've ever had when dealing with AT&T.
In the end though I hope to never need to use the insurance *fingers crossed*
Couple questions: Now that you're having your Note II repaired, do you need to purchase coverage again, or do you continue to have coverage but would need to pay another $100 deductible if you file another claim in the future? Also, how stingy are they with the name on the purchase receipt? Although I bought my Note 2 with my debit card, the name on the email receipt was the primary account holder on my family's wireless plan (my father, same last name). I wonder if this may be an issue if I ever file a claim.
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best buys warranty is $10/month or $170 for 2yrs, does not cover lost or stolen, and No deductible.
If something were to happen within the first 7 months where they wont fix, send refurbished phone, or give you credit towards a new phone. Which has happened to my brother you get the prorated amount back from them. He got back $170 from his Black tie plan and they also let him pick any phone that was the same price of the dell streak ( $600 at that time). So he got new phone and the money he paid for the black tie plan back since you get a discount if you purchase 2yrs upfront. Not bad deal if you ask me and with the note2 it seems to be one of the few phones that will last 2 yrs at least or with how fast these phones are coming out you will be covered through the black tie protection.
It beats AT&T's insurance plan including several other out there right now, besides there is no B&M store to bring your device to when you need warranty service and no one to yell at in person when something isn't right.
It seems that best buy's insurance would be a slightly better deal if you ever need to file a claim. However I would rather only pay $90 for two years and pay the extra $100 if something breaks down the line. Considering I used my last iPhones case less and never had an incident, hopefully the same will go with my Note. $90 for two years peace-of-mind is basically what I bought.
Got my phone back this morning. I called last night for a tracking number and they said I would get an email within an hour with the information. Unfortunately it never came. Went to work this morning a bit annoyed as I didn't get an email, but received a call that I had an overnighted UPS box waiting for me at home.
Looks like new, so I won't bother with pics. They did all sorts of diagnostics and included screenshot proof (3 pages) of each test they ran. Only thing I am curious about is the battery test conclusion. Since the phone was barely in its second week of use, it was graded as Good rather than Excellent. Just curious what they would consider to be excellent since this is pretty damn close to brand new.
Anyway, besides the long wait (due to being a new phone) and lack of communication towards the end, I am pretty happy with the service. Screen protector and case now applied so hopefully I can keep from paying out another deductible.
*edit* Just a fun side story, but I went to AT&T to get a new micro sim set up, and I was asked to browse around as I waited for someone to be available. Was a bit odd since the store was practically empty besides the 9 employees. A plain clothed Samsung rep was at the store and asked if I was buying a Samsung phone as I was looking at the cases. After informing him I was just waiting for a new sim to put in my Note 2 he spent the next 15 minutes showing me all sorts of features of the phone. Must have been bored as I mentioned a few times I already owned one so selling me further on the features wasn't going to do much. Probably wanted to practice his sales pitch.
Back from the dead.
Dropped my phone yesterday while on the treadmill. It fell, got pulled by the aux cable, then fell a full foot from where it detached. I was thinking, "damn, glad I have a screen protector and case on it." Well, the glass is intact, but it's bleeding internally. Screen is getting worse and worse. Another $100 down the drain to squaretrade.
Or so I thought!
I called them and told them I really didn't want to wait as long as I did last time. They told me I had the option of finding a local shop to repair it at no additional deductible. All I have to do is pay for it, fax them the receipt, and I will be reimbursed as long as it doesn't go over $599. Took all day but found a shop that could have the part in by tomorrow and repaired same day for $360. Fingers crossed. Still impressed.
Sounds like you need an Otterbox Defender case.
scitech09 said:
Sounds like you need an Otterbox Defender case.
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Ya, I ordered the Commuter. Don't want to go through this again.
sodomanaz said:
Well, when I did my Note 1 claim, there was an option for waiting for a replacement to be sent and mail back the old phone (though I opted for repair which was quick). Was really hoping this was going to be the case this time, but I understood because this was a new phone that it was going to need servicing rather than replacement. The turn around is pretty unworkable for me with my job and will make me think twice next time. I'm just hoping they do a good job as this wait has been maddening.
For your situation, did you try leaving a review on Reseller Ratings? They seem to respond to complaints there. http://www.resellerratings.com/store/SquareTrade/sort/likes
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sodomanaz. I wanted to let you know that I finally got around to posting on resellerratings, and THAT seemed to get their attention. They seem to be wanting to resolve my problem now.
Thanks for the advice.
Milkman00 said:
sodomanaz. I wanted to let you know that I finally got around to posting on resellerratings, and THAT seemed to get their attention. They seem to be wanting to resolve my problem now.
Thanks for the advice.
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That's awesome.
For me I just got my phone back today from a local shop. He fried the first screen and had to order another so I had to wait another few days. Shop has sworn never to touch another note 2 though haha. Works flawlessly now and with the commuter, though huge, feels secure like it did when I had one on my note 1.
Anyway submitting my receipt today for reimbursement. Fingers crossed it goes smooth. Gotta say that this warranty has paid for itself multiple times and the lack of deductible on this fix was over the top.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
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I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.
The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
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Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
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Click to collapse
Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
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thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
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The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
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sounds good to me.
good luck and let me know what you worked out.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium
I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
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They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
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I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
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I would but we don't have those here.
You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.
I've had my Pixel since launch day (lucky me). Bought through Verizion... 128gig XL in black.
Just a word of caution for any out there that feel comforted in having insurance! I broke my Pixel digitizer/lcd (screen is not cracked, but digitizer under it is DEAD) on Friday of last week. I started a claim with Asurion on Saturday, and they said it's on backorder, and i can't choose a different phone or anything...
So I'm phone-less at the moment and in limbo waiting for Asirion! Anyone know of any other options I can pursue? I was in a chat with an Asurion rep and they said "the average wait time for backordered phones is 3-7 days" they added they would follow up every 48 hours... But go figure - no follow up yesterday...
I'm also wondering if that backorder estimate is for "ALL backordered phones" and doesnt relate directly to the Pixel? (The Pixel could be longer???)
Any other options/things I should do? Luckily I have a wifi tablet i've been limping along with...
That sucks, and from what you just explained your only other options are to get a loaner phone or something like that. the reason they can not replace your device with another device is because the device is unique being that it is googles first device and that you have the xl (the more expensive model), and the 128 gig (the most expensive model) if the device is back ordered than you really are unfortunately out of luck, they would not be able to offer you a lesser device and they can not offer you anything better or comparable, because nothing exists.
my recommendation for you my good sir would be to take advantage of Google finally opening a sales portal that has a dedicated customer service staff. the customer support for the pixel and other google products is awesome. i could tell when i contacted them that they are trying to be on par with other major companies in regards to accountability and customer service standards. i would call them up and complain like crazy. tell them you bought the most expensive phone they sell, bought all the ancillary products that were sold such as insurance to protect your expensive investment and now you are out of a phone. tell them you don't mind waiting but can not do so without a phone, you need your phone for work and life. From here just tell them you will not require a full refund if they in turn send you a nexus 6, tell them it can be refurbished and you will send it back to them once your device is replaced. They will have to bend, they have no other option, its google who has massively underestimated the supply and demand of this device, they are the reason that all companies with access to selling these devices do not have them stocked.
Following up - I think I have very good and exciting news to share. There's a 1:1 support I filled out online, and they literally called me within like 2 seconds of hitting submit and i was connected to someone.
They directed me to www.ubreakifix.com/google -- as their official partner. I called the location closest to me (like a 20 min drive from my work) and they said they can likely replace it in 45 minutes on lunch!
If all goes smoothly, like i expect (they were very nice to talk to) - I'll report back and will likely end up dropping insurance. This should only cost $149 ($50 cheaper than insurance deductable) - and I'm throwing money away monthly for insurance!
Game = changed if all goes smoothly on lunch today!
stanleybb50 said:
Following up - I think I have very good and exciting news to share. There's a 1:1 support I filled out online, and they literally called me within like 2 seconds of hitting submit and i was connected to someone.
They directed me to www.ubreakifix.com/google -- as their official partner. I called the location closest to me (like a 20 min drive from my work) and they said they can likely replace it in 45 minutes on lunch!
If all goes smoothly, like i expect (they were very nice to talk to) - I'll report back and will likely end up dropping insurance. This should only cost $149 ($50 cheaper than insurance deductable) - and I'm throwing money away monthly for insurance!
Game = changed if all goes smoothly on lunch today!
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let us know how it goes!
alobear said:
let us know how it goes!
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FIXED!!!!!!!!!!!!!!! Took about an hour and cost around $160. ($40 cheaper than insurance!)
Definitely dropping insurance today.
I asked about Galaxy phones (my wife has an s7) and he mentioned that they are much more expensive to fix screens... (Just FYI). But they do repair any phone. I think the good prices on Google products have to do with the relationship/partner agreement they have with Google.
Very cool and two thumbs way up to both Google support, and www.ubreakifix.com!
I'll add that i literally can't tell the phone was taken apart. Very solid work. No marks or any indications of any sort.
Just fantastic. Very excited! I thought i was going to be without a phone for a long time there... lol. Was starting to look into other options like buying a cheap used phone and sellling it when i finally got another pixel.
Dropping insurance and canceling that claim I started with Asurion!
sweet that's nice to know. I have one close to home and when I went to get my s7 edge fixed it was pricey around 3-400 dollars. but it's nice to know if anything happens to my screen I can get it replaced.
I have dealt with them before and getting stuff replaced doesn't void the warranty. I personally will keep insurance until more parts are available. They couldn't fix my water damage pixel xl (i got it working myself)
alobear said:
sweet that's nice to know. I have one close to home and when I went to get my s7 edge fixed it was pricey around 3-400 dollars. but it's nice to know if anything happens to my screen I can get it replaced.
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That sounds like the price he mentioned for Galaxy's. I assume the edge screens are the big cost there... My wife has a standard s7 - i should ask approx what that would be.
chapelfreak said:
I have dealt with them before and getting stuff replaced doesn't void the warranty. I personally will keep insurance until more parts are available. They couldn't fix my water damage pixel xl (i got it working myself)
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Good to know. Very good to know. Maybe I'll add the insurance back on... lol
Don't drop insurance... Because although they can fix phones... They can't make them appear out of thin air if yours is stolen or lost... Just use them if it's physical damage... But I'd have the insurance for when/if the worst happens.... Just my .02¢
I don't know if it has changed, but I use to use asurion exclusively for all my devices, and I stopped using them when I found out all of their replacement devices are actually refurbished devices. Just pointing it out because if this is still the way they operate, it would explain why the device is on back order.
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
spectrematrix said:
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
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Very interesting... I'm liking what I'm seeing on their website. I always get a new phone every year, so I would just buy their yearly plan. Doesn't help with stolen? Or does it?
nique0201 said:
Don't drop insurance... Because although they can fix phones... They can't make them appear out of thin air if yours is stolen or lost... Just use them if it's physical damage... But I'd have the insurance for when/if the worst happens.... Just my .02¢
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Good points. Worth noting that I ended up NOT dropping Asurion. But the SquareTrade idea is intriguing.
Does not..
I didnt think the insurance was optional if bought thru verizon? It was just added to my acct, nobody asked me if i wanted it or not. Not that i mind, i have used it twice before on diff devices and had a replacement within two days (not the xl obviously).
Sent from my Pixel XL using Tapatalk
spectrematrix said:
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
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How do you score $4/mo?
Sent from my Pixel XL using Tapatalk
MeetFace said:
How do you score $4/mo?
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Called in and asked what deals they had.
uBreakIFix is legitness. Took my wife's Pixel from first pic to second. Someone else picked it up for me, I'll see what that is on the bottom tomorrow. I'm going it's the light...