Develop Bugs

Best Buy Evo needs warranty work after 30 days

Ok, I bought my Evo on launch day so I am way past BBuys warranty period of 30 days but I know it has a manuf warranty of 1 year. Has anyone had warranty work done through HTC, not Sprint?
Fyi, the reason why I need it replaced is because it has a big burn-in? spot that you can clearly see when it boots on the white HTC EVO 4G page

you can always check with best buy. My understanding is that they will do MFG returns if the MFG permits it. I have done this with HDDs and headphones and such that have gone bad, and would have taken weeks sending to the MFG.
so you can have them straight up exchange it, else wise go to a sprint repair store and they might fix it on the spot. Either way you'll probably need to unroot.

No go. I just got back from Best Buy and they basically told me to pound sand. He suggested next time "maybe you'll try our black tie equipment program" lol
So nobody on this board has ever went thru HTC for a replacement under manuf warranty?
Sent from my PC36100 using XDA App

Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.

random_IT_guy said:
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
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Did you originally purchase your phone at Best Buy?

hurricane350 said:
Did you originally purchase your phone at Best Buy?
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If you go in there complaining a storm up they MIGHT swap your phone.
Believe it or not Sprint loves getting their monthly fix off of you.

Take it to a Sprint Repair Center. BB is not responsible for warranty repairs, those are done though sprint.

Ok, thanks guys... I will try my luck at a Sprint repair center this weekend. Still surprised nobody has directly thru HTC

Still surprised nobody has directly thru HTC
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Well you certainly CAN go through HTC, but it will take up to a month, and you will be without a phone for that long, and you have to pay to ship it.

I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.

surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
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Did you purchase your phone at Best Buy originally? If so, where you past your 30 days?

surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
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i think that is pretty good. although u probably could have gone to the sprint store and gotten it replaced without the $35 fee

So, is the one they sent you a Refurb or NEW one??

so i am getting a replaced device from verizon but its gonna be "Rebuilt"

does it makes a difference? because i paid $700 , its still the same hardware right.

Standard. They almost always replace with refurbished units.

Yeah it will just be refurbished. Just like at some point someone will send theirs in and get your phone that u sent in just that fixed up
Sent from my Galaxy Nexus using XDA App

Sounds like you are getting a refurbished device. Typically they were owned by another customer at one time and returned. Verizon usually makes sure it works okay then sends it out as a refurbish. They are pretty much as good as a new one, for the most part, more or less, kind of okay, etc.
Sent from my Galaxy Nexus using xda premium

flameinthefire said:
does it makes a difference? because i paid $700 , its still the same hardware right.
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If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.

irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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that actually makes me feel better thanks......

this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578

Seems like a raw deal - pay for a new phone, it has a defect, take it back, get a used phone as a replacement
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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Edit: yeah, now that you mention it, the refurbished phone might actually have better quality...
Has anyone seen John Connor?

i had mine replaced recently and received a brand new one. granted, this happened about a week after i bought the phone("misplaced it - idiot"). it is surprising that they are sending out refurbs already though....

I would not accept refurbished. Demand a new unit its your right
Sent from my Galaxy Nexus using xda premium

i just hope it doesnt have any issues

hopefully the hardware buttons are not locked and it doesnt have android os eating battery issue or any other issue

I typically prefer refurbished devices (of anything, not just phones) You are basically getting a device that spent a few days with a quality control inspector who pointed out flaws that were later fixed.

I'm not on Verizon, but if there is a limited time to return the phone, and you are still within that time period, demand a new one.

i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.

Go to a Verizon. They replaced mine in store with a brand be one
Sent from my Galaxy Nexus using XDA App

When I got a replacement I received a new retail unit with all the included accessories in retail packaging.
Sent from my Galaxy Nexus using XDA App

flameinthefire said:
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
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and this is my problem: http://forum.xda-developers.com/showthread.php?t=1418556

i called again and asked if it was refurbished they said no its "certified" which means that some costumer returned the phone because he or she didn't want it any longer. its not rebuilt. i don't know what to make of this i guess i will find out tomorrow

PhilDX said:
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
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heres the thing i purchased the phone from radioshack and this is my second device first one had rebooting issue and this one has clicking sound so i dont think they will give me another one so i told verizon that and they agreed to send me a phone but its "certified" w.e that means so lets see how this works out i will get it tomorrow i hope nothing is wrong with it

ATT rep said my recent warranty claim was the 1st one made?

Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.

Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
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Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App

I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
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Click to collapse

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
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Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.

fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
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what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.

I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!

kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
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Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?

Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
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I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.

scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
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Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk

kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
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One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.

AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.

Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
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I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App

GeekSquad Warranty or TEP??

I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?

BlessedTalent said:
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
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That 2nd option is pretty comparable to tep. The only thing tep covers that no one else does is a lost phone. Even then you still have to pay a deductible to replace the phone.

The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.

BlessedTalent said:
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
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I'm assuming it's the same as the insurance Best Buy Mobile offers. When your phone needs repair they have to mail it out, but they give you a loaner phone in the mean time. It only takes them 2-3 days to get it back.

I bought my phone at best buy, I have 30 days to switch over to the geek squad protection, they make it sound superior to TEP because of no deductible
Sent from my LG-LS970 using Tapatalk 2

So Best Buy no longer does the Black Tie program or is this just another option?

BlessedTalent said:
So Best Buy no longer does the Black Tie program or is this just another option?
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Black Tie Protection is now Geek Squad Protection... same coverage, different name.

Ok thank you for that!! I have heard some horror stories with the Black Tie insurance like being given a regular feature phone as a loner instead of something atleast comparable and being stuck with that for more than 2 weeks. Not sure I can deal with that!

They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app

asiandrg0n said:
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app
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They gave me a cheap flip phone. I switched to TEP because of in store repairs at all preferred retailers.
Sent from my Nexus 7 using xda premium

I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app

parham.derick said:
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
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I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?

ksweeley said:
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
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They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in

parham.derick said:
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
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So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?

I work at BESTBUY mobile and yes it is well worth it not bcuz I work there but because your phone does get replaced and you're not left without a phone. So to clarify that your phone is not repaired it is replaced. As soon as the employee processes the claim in the system the replacement phone is then cued to be shipped if early enough in the day then it will be shipped off the same day from the warehouse . If not the next day. Of course taking into consideration weekends and holidays(business days). They DONT wait to receive your damaged phone and then determine whether they should replace or not. And as for loaner phone you might not get the same device but if you have a smartphone then you'll get a comparable phone if you have a feature phone can you get a feature phone as a loaner. The point is you're not left without a WORKING phone! A person's bad experience shouldn't ruin everyone else's. Whether it is lack of training or someone dropping the ball at some point 1 unsatisfied customer in comparison to how many satisfied customers?
Sent from my SPH-L710 using xda app-developers app

ksweeley said:
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
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I have done this with my lgog that was cracked and no buttons would work. The replacement lgog costs you nothing. A loaner has a refundable deposit, if you need one. However I did have a problem where the person entered my repair order wrong so instead of two days it took five days. brazilrican may be able to handle it quickly, but I had to talk to a manager to prevent them from trying to send off my phone before they would send back my replacement. Also, only Best buy mobile would do it that way. Every Best Buy full store in Massachusetts required that I give up my phone before they would do anything for me. That was my personal experience. But for 9.99 a month and no fee to replace the phone, I am okay with calling around to find the manager who will help me the way I need.

Anyone use Uh Oh yet?

Did the replacement phone look brand new or was it refurbished? I dropped my phone today and the metal housing is all scratched and dented. The screen has some scratches but is not too bad that I need to replace it but I'm so OCD about my phones.

I got a brand new phone with the charger in retail packaging just like the original. Of course, HTC can repackage a refurbished phone into new retail packaging and I can't tell but I think it would be more time consuming for them, compared to picking a new phone and shipping it.

very frustrating...HTC won't send me a new phone first even though they advertise it.
They want me to mail my phone back first and wait for who knows long. This is false advertising!

What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.

holz75 said:
What the heck?? It's clearly on their website! "Get a replacement next business day before you send us back your damaged phone. Requires a $599 credit card hold until HTC receives damaged phone." I'd keep calling or chatting until you get someone who knows what they're talking about.
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I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...

Ph33zy said:
I may need to tweet this out to Mo or drop this on Reddit.
Very frustrating as I've been with HTC since the PPC-6700! I don't know why they keep digging themselves into a hole...
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i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them

I used Uh-Oh 11 days after receiving mine back in May. Cancel your service order and call back in, file an Uh-Oh claim. They are processed differently and it sounds like yours got started as a standard service claim.
With an Uh-Oh claim you will have 2 options depending on stock on hand: advanced replacement with the $599 CC hold (can ONLY be shipped to your CC billing address) or on site swap where you send in your phone and they send you a replacement within 2 business days.
In both cases you should get a new replacement.
The caveot is how you initiate the service claim. You must start out expressly saying its an Uh-Oh claim.
The reps are not the most knowledgeable people and can only operate within the options in the system. Trying to bully, intimidate or threaten your way around their limitations is pointless and will not net you any gain.
It is best to cancel your claim, call back in (not online chat, actually speak to them) refile your claim.
Sent from my HTC 10 using telepathy...

aer0zer0 said:
i just got mine back from UHOH, they sent me back my actual phone after replacing the display. Didnt even remove my SOFF... how nice of them
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Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
Sent from my HTC 10 using XDA-Developers mobile app

PaoloMix09 said:
Dang! So they just replaced the screen? My screen cracked and I'm sending it as soon as I get my other phone for the meantime. So I should expect my same phone and not another one? How long did it take? Thanks in advance for answering my questions lol
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Little over 2 weeks. They quoted 7-10 business days

Has anyone replaced their phone through Uh-Oh and requested a different color than the one originally bought? I wonder if this is possible.

Just took advantage of Uh-oh protection here too. Sent in my phone on a Thursday, got it back the following Tuesday. Got a new phone (idk, it could be refurbished for all I know). All I know is that it is not the same phone... But I am glad because I am selling it in this case haha. Overall, great service!

Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.

erulai said:
Has anyone that used Uh Oh unlocked with HTCDEV? Or do most use Sunshine to avoid the warranty snafu's? I'm still trying to figure out what all I'll lose from the Warranty if I HTCDEV unlock.
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Unlocking through HTCDev is covered in Uh-Oh. You would have to read the policies for using non-oem software to unlock but I don't see why using sunshine would be a problem if they accept water damaged phones that no longer work. But in terms of WARRANTY, sunshine is not covered whereas HTCDev unlock is.
If you have the opportunity to unlock through HTC, I don't why it would make sense paying for Sunshine when you can get the same thing from the oem for free with the warranty intact, saving hundreds on buying another phone.
Sent from my HTC6545LVW using Tapatalk