Develop Bugs

What's the ETA for Asurion replacement claims right now?

I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.

They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.

xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
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When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.

wait a minute even after paying deductible u still get a used or a refurbished EVO?

zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
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It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh

GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
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part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.

Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.

I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!

I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.

despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones

Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
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how would you even know if it was brand new or a refurb? refurbs look new.

xHausx said:
So yeah, they are trying my patients.
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you're a doctor?

OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
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Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.

oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).

OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
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The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.

SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
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Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003

[Q] For those who got replacement EVO's

If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA

Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.

I filed a claim through Asurion and they sent me a brand new phone next day.

Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.

ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.

Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.

They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT

I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.

I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.

I
was issued a Refurb in great condition

I got a new one through the service center after waiting 3 days for it to come in.

Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.

I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.

Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.

Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?

merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.

Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks

merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.

Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.

00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.

Anyone else here have Radioshack insurance?

I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.

Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.

Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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What's it doing? That may affect how you approach.

The Root said:
What's it doing? That may affect how you approach.
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GPS isn't working for me (it's totally dead.) I've tried all of the fixes and returning to stock.

bl8zeone360 said:
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
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I've got my old Epic 4G in the drawer, I may have to bring this bad boy back out for now.

It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *

VikingoRMCF said:
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
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If it's repaired is there a deductible? Sorry, the way you worded it sounds like that.

Sorry, repairs don't cost you a dime.
There are two service plans, both cover repairs, one covers accidental damage w/ a deductible.

You pay a deductable. $100. If they deem it unfixable or too many broken things they will replace it. However for me it took a whole week. Best thing however is j can give it to a radio shack store and they will send it out for you. Secondly. U can get store credit equal to ur phone value later down the line. Like say the Galaxy S IV comes out if j vet where I'm going with this
Sent from a Galaxy SIII presented by Sprint.

So, in summary...is it a good choice to take this program over Asurion? Asurion deductible is $150 vs $100 from Radioshack and $10 monthly fee vs $7.49.
I think I have a window still to apply the radioshack insurance, but wasn't sure if it was a good deal or not :/

Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.

Radio shack won't cover lost or stolen tho. Have to have the device to claim....only fallback really

Hopefully they'll send an S3, an EVO would piss me the fu¢k off.
Overstew said:
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
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Sent from my SPH-L710 using xda premium

If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app

air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah this is why I have Sprint TEP. More expensive yes but they replace for free if you have issues with gps and other stuff. Obviously if the device is physically damaged they will tell you to go to asurion.

air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah, but I got the device on July 1st. Also, Assuraunt (Radioshack's 3rd party insurance), shipped the phone and it is to arrive at my house today by 4:30pm. I have work at 4:00 so it's going to be a long day. lol
I'll let you guys know if it's an SIII or Evo. :'-(

It's a brand new SIII. Complete with a new battery, too. Awesome.

[Q] Destroyed Screen

I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?

Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
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I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry

Nickitt said:
I wish there was, been in this exact same situation and thought the same thing. Unfortunately Sprint doesn't do that anymore and you do have to go through their equipment protection plan.
Sorry
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Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.

Sawdizzle said:
Bummer, it sucks. It was just a freak thing that both mine and my girlfriends SIII screens broke in the same week. Trying to avoid the $300 for both to be fixed. I'm chatting with Samsung now to see if there is anything they could do for me.
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I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.

Nickitt said:
I was going to say, that will probably be honestly your only hope. You may get lucky and try a different Sprint store. Anything is worth a try at this point it sounds like.
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Yeah. Will do.
I'll report back on my findings... *if there are any that is lol*

Good luck dude! Hope for the best, expect the worst.

Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
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What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4

yankees45us said:
What exactly got damaged on the phone? If the screen was cracked then due to the policy change about 2 years ago you'll have to go through insurance not sprint. They now consider that physical damage that's not repairable in store. Your out of luck.
I don't remember but is the insurance deductible really 299? In November I chose best buy insurance instead of sprint due to always having issues at sprint. The third party centers were better in my area than the actual retail store but sprint decided to shut down the third party center here. Oh well.
Sent from the Great Galaxy Note 2 using Tapatalk 4
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The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.

Sawdizzle said:
The whole thing is busted, the screen is completely trashed, outside casing is beaten up and effed, missing the screen glass in the corners of the screen, and the back will not snap on in places. I have insurance, Just with bad timing I would need to replace both mine and my girlfriends as she had broken her a few days later. Hence the $299 I was saying $150 per phone for the deductable.
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Best thing is to pay for insurance replacement. It's better to get a new one then try to repair. Unless sprint will order a replacement at no charge which will be almost impossible. Good luck
Sent from the Great Galaxy Note 2 using Tapatalk 4

Sawdizzle said:
I wont go into details, but honestly first time i've ever completely destroyed a phone.
Short story, fell out of my pocket getting into vehicle.
I've always had insurance and still do, so I took it in to a Sprint store to get it looked at.
Initially the lady that I first went to, saw my phone looked up my account, and said ok its still in warranty, so I'll get you a replacement.
Then some dude came over and told her that she cant do that, and to get it serviced through their equipment protection plan.
Is there anyway this can get fixed without paying the replacement fee/copay?
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Click to collapse
This is why I will NEVER buy my devices from Sprint. I always buy at Radio Shack because you can destroy your phone, walk in the store and walk out with a brand new one and not a refurbished piece of **** that Sprint makes you pay $50 more bucks for.

Sawdizzle said:
.... I was saying $150 per phone for the deductable.
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Sorry to hear about your situation. I don't know of any tips to help.
On a side note, this is why I don't get the insurance. I think it's a total rip off for the most part. People pay around $7 to $10 a month, which works to around $168 to $240 over two years. Not the issue. But then you have play additional $100 to $150 dollars deductible. This works out ok earily in the life cycle of the phone, but towards the end, it's the same cost for a new phone out of contract. And you don't get a choice on the deductible like with car insurance. I think a more reasonable deductible is $50 with the same insurance rate.
Granted, I don't know the numbers of how many broken phone claims the insurance company or Sprint get. It's possible, people, in general, are reckless with them and are having to replace them like underwear. My guess, probably not, and it's just easy money for the most part.

[Q] Sending to HTC for Repairs

I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?

garrett08 said:
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
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Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.

andybones said:
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
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I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.

garrett08 said:
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
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I sent my phone to HTC for a camera module replacement. For this problem, I think HTC repair was the best way to go as I was guaranteed a new module where as a replacement phone may have still had the faulty module. Repair was smooth and easy to track. The returned the phone using FedEx ground and overall I was without the phone for 10 days.
Sent from my HTC6500LVW using Tapatalk

Sent mine in. Similar situation, I bought mine off Swappa. Once the phone is activated by a different account Verizon will no longer support warranty claims. It was the camera. It took 7 days round trip. I thought it would never get back. I am pleased with the result. I sent it priority mail with $600 insurance for $15.00.